what is logging a support ticket will do? i have written a support ticket to line 6 about this problem 2-3 years ago and i have not received any response from them. until now, still nothing. this company has the worst customer support ever. just wanting something cheap to replace the one i lost.
i lost everything in the fire including the 3 extra batteries, the charger, the interface that connects the Guitar to the computer with a wire that looks like an "ethernet cable. i cannot even upgrade the firmware of the guitar or use any of the guitar's "on-board digital guitar/tunings". i am basically just using the pickups of the guitar,