Zoli71

I used chapstick. I also removed the entire pedal assembly. There really isn't much more to take apart once you have the bottom removed. There's two screws attached to the chasis that holds an assembly containing a piece of metal and a nut (the metal keeps the nut from moving), which the long bolt screws into. Just use the allen wrench to remove the long bolt first. That was about it, if I remember right. The advantage of removing the whole pedal is you can lubricate the entire plastic surfaces. There was also a metal washer in there. Mine didn't squeak, but it made a night/day difference in smoothness of operation.

What about applying WD40 ? 

I changed all of mine to EXP2, and no longer have the issue on any preset. Give that a try. 

 

EXP2 is default for volume, EXP1 is default for Wah. 

Ohh, Thanks! This is a valuable answer! I realized that EXP2 is the default. Actually, this preset I bought. Here the EXP1 assigned to the volume block. I will report this. Thanks again mate! 

There is a known issue with the volume block controlled by the expression pedal. Sometimes it randomly goes from 100% to 1%. Is it assigned to EXP1 or EXP2?

This is assigned to Exp1.

Are you using a volume block controlled by the expression pedal in your preset?

Yes. In my chain the second block is a volume block as you described.

Hi!  I'm a new Helix owner. I have my Helix just about a week ago and I experienced 3 issues.

1. This is a minor issue. The Helix application runs on Windows 8.1 but sometimes it does not see the Helix device (disconnect) even if it was recognized earlier. I need to turn off then on the device.
2. This issue I have experienced yesterday. Actually, this is a one-time occurrence so far, but remarkable. Why I was playing the Helix froze. The sound that was dialed in worked but I couldn't do anything with the Helix. None of its buttons worked nor of its menus. I needed to turn off and on.
3. This is the biggest concern about the device. I run into this issue yesterday and today also. The Helix stopped its audio output! Switching another preset back and forth solve the problem. This is a terrible issue! This is not a cheap device at all! Sorry, but I don't have time to read all the comments here about this.

Guys, would you tell me if this is a hardware issue or firmware? My Helix runs the latest firmware (v2.12). 

Ok, This is the 3. time. No sound output again!!! My guitar is in my hand and no sound at all! What a terrible situation! I I remarked that in the two last case I used the same preset. I know this is unacceptable in the first place, but can it be caused by a preset?

I have found an interesting post about this error here. 

Hi!  I'm a new Helix owner. I have my Helix just about a week ago and I experienced 3 issues.

1. This is a minor issue. The Helix application runs on Windows 8.1 but sometimes it does not see the Helix device (disconnect) even if it was recognized earlier. I need to turn off then on the device.
2. This issue I have experienced yesterday. Actually, this is a one-time occurrence so far, but remarkable. Why I was playing the Helix froze. The sound that was dialed in worked but I couldn't do anything with the Helix. None of its buttons worked nor of its menus. I needed to turn off and on.
3. This is the biggest concern about the device. I run into this issue yesterday and today also. The Helix stopped its audio output! Switching another preset back and forth solve the problem. This is a terrible issue! This is not a cheap device at all! Sorry, but I don't have time to read all the comments here about this.

Guys, would you tell me if this is a hardware issue or firmware? My Helix runs the latest firmware (v2.12).