Helix Bug Reports in Helix Posted December 22, 2019 On 12/16/2019 at 6:36 AM, tochiro said: I experienced a bug with my Helix at my latest gig Friday night - My foot switches are all in snapshot mode and when I changed from one preset to another the switches kept the snapshot names of the previous preset, although the name of the preset changed to the new one on the screen. 10 hours ago, MatthewMcGhee said: Did you figure out any solution to this? I'm hoping mine doesn't do this during a gig. I've been experiencing the same thing. Fwiw, I had a freakout issue with switches going a little haywire during last gig. I have my Helix Floor setup to run in snapshot mode (8 buttons) and Bank up/down. What I did was switch the global settings to up/down buttons = presets so I could just advance through my presets by song according to set list. For whatever reason it was not advancing correctly so I switched back to bank up/down mode and every time I would tap on the bank switches it would go to the last bank no matter which bank I was currently on. In addition to that, the mode button (#6, top row counting from left to right), was dead. i.e., I could not toggle between stomp and snapshot mode. Fortunately for me, the particular gig only required me to hit snapshots which I've programmed extensively. The latter problem of the mode switch (#6) wasn't revealed until I fired the unit up at home to troubleshoot and try to get it configured correctly. Where I'm at now with this issue is I backed everything up and did a reset (the button 5 & 6 one) and that got all the switching back to normal and the mode button is working again. Next I went ahead and updated HX Edit and my Helix Floor from 2.81 to 2.82. I've got some Christmas gigs, BIG ones starting tomorrow and then a couple worship services on Christmas Eve so I'm spending some quality time running it through the paces to make sure it is working properly. At last gig where the button chaos happened I'm just really glad I wasn't in a situation where I had to go to stomp mode. Love this thing and when it's working right it is truly amazing but when stuff like this happens it can be a disaster.