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gavoja

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Posts posted by gavoja

  1. 25 minutes ago, rd2rk said:

    What part of "a solution to this problem" did you mistake for "a feature request"?

    The point of voting for "a solution to this problem" is to let them know that we're aware that they're aware of the problem, and we want it fixed!

    IOW, applying pressure the only way we can. In case you're unaware, there's nobody on this forum from Line6, just us users, and we share your pain!

     

    IdeaScale is pretty much a feature request site. I am a programmer myself and if I were to tell my clients to go and vote for a bug fix, I'd loose a contract in a day. I raised a ticket, it was accepted, nothing changed. I reopened it, it was accepted again, nothing changed. And it's such a simple thing to fix. Hell, give me the bloody source code and I'll fix it myself.


    "It's not a bug, it's a feature!"

     

  2. 1 hour ago, rd2rk said:

    I'm 99% sure that a solution to this problem has been requested on Ideascale, and more than once!

    Go there, do a search and VOTE!


    First of all, this is a bug, not a feature. A bug, that has been in the product since day one. I created a support ticket in 2018; it was even accepted as a bug by Line 6, quoting the representative:

     

    I confirmed this to QA/developpement as confirmed bug, should be fixed in one of the next updates,
    but i have no timeline when


    It's been 3 years since...

  3. On 5/2/2021 at 4:56 PM, Ka5par said:

    Helix Native Tremolo FX Sync?

    Have you noticed that the tremolo phase doesn't sync very well to the DAW tempo?
    What I mead by that is every time you start the playback the tremolo phase doesn't fall in the same place - sometimes it's a musical length off - upbeat instead of downbeat, sometimes it seems just out of sync. The time interval is correct though, just starting at an arbitrary time.

    I don't know if it's a bug, an unfortunate feature, is it just for me or for everybody?

    Im using Reaper on Windows 10.

    EDIT: I tried also automating the bypass of the tremolo, but this doesn't seem to have an effect on the phase of the tremolo.


    This appears to be a long-standing issue since launch. LFO is not properly reset/synced. This is also an issue in the hardware units - LFO is not reset via MIDI (either tap tempo or clock sync) effectively making it impossible to use LFO-based effects consistently (or worse yet, when double tracking). I have raised this many times and it's been consistently ignored by Line 6.


    Here's a video to demonstrate it (watch with headphones):

     

    Here's a waveform of the rendered clip:tremolo-sync-bug.thumb.jpg.d98d26933866cbb820acf351512c107f.jpg

  4. All the plugins in the video have the note sync set to follow the host, yet the issues occur (i.e. you can clearly see the delay not aligning with the metronome in the first video until the sync is reset). Most delay plugins remember the sync settings and load correctly when the project is loaded, unlike Helix Native, which despite indicating "in sync", uses the per preset sync value until manually reset.

  5. I have recently updated all my Reaper project to work with Helix Native. First of all, great software, hands down. Makes my life so much easier, being able to tweak the hell out of my mix in a non-destructive way. Made Helix the platform of my choice for live and studio.

     

    I found two issues related to clock synchronisation and I am wondering if anyone else experienced them:

     

    1. When opening existing project, the DAW tempo is ignored and instead, the per preset tempo value is used. A workaround is to manually reset the synchronisation, however doing so on 10+ instances every time I open a new project is a somewhat dreadful task. Screencast here.
    2. Tremolo is not synchronised across multiple instances. That makes it useless for dubbed tracks. I suspect this is related to the above, i.e. effects do not properly sync up to DAW upon a playback. Screencast here.
     

    I have not tried other DAWs, however given that no other plugin I use has synchronisation issues (including the Helix Rack itself I own), I suspect is a Native bug. Any feedback would be appreciated.

     

  6. It seems the switching could be smoother than it is right now. I tried this and when turning the effects on, I hear an apparent split-second of interruption. It sounds like the dry signal is dropping out and fading back in for that split-second. When turning the effects off though, that's kind of bad. Not smooth at all. In both cases, on and off, I hear the same thing as gavoja.

     

    I'm glad that you were able to reproduce it, thanks for the effort! When turning the effects off there's a peak, but only when the trails are on (in the preset they are). When they are off the behaviour is the same as when turning the effects on (a drop-out). That peak on gig volumes is pretty bad.

  7. I don't have my Helix right in front of me right now, so I can't look at your tone, but if you have the mix on either or both the delay higher than 50%, the signal with those blocks turned on could very well be lower than with them off. The reason being that the mix past 50% starts lowering the volume of the dry signal down. This is different than the way the mix knobs works for the effects on the HD500.

    Hi Phil,

     

    The mix on reverb is 30% and the delay 45%. It is the switching itself that causes peaks and valleys as you can hear or see on the waveform of the track I posted. I would expect a consistent volume difference if it was caused by the wet/dry ratio.

  8. Hi everyone,

    I'm not sure if this is a known issue, but I wasn't able to find it anywhere.


    Bug
    Toggling delay and/or reverb, both with trails on, causes a momentary volume drop (when switching on) and a momentary volume raise (when switching off). I recorded a sample to demonstrate this issue: https://drive.google.com/open?id=0B3f0KcDnY1EiV2tVaHN2LWVqcHM. It is actually a major show stopper for live gigging.

     

    Steps

    1. Install firmware 1.10.0
    2. Import this patch: https://drive.google.com/open?id=0B3f0KcDnY1EiMWtsTjZIOExSRDg, or create one like so:
      1. Add amp+cab block (doesn't matter which).
      2. Add stereo ping pong delay after the amb+cab block.
      3. Add stereo cave reverb after the delay.
      4. Turn the trails on delay and reverb.
    3. Strum a string.
    4. Hit FS4 (if using the patch from the link) or simply toggle on and off the delay and/or reverb.

     

    Expected

    No volume changes.

     

    Actual

    Volume drop when switching on and volume raise when switching off. Both delay and reverb seem to be affected.

     

    System

    Helix Rack, firmware 1.10.0.

     

    Legacy

    HD500 does not have this issue.

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