silverhead

It would be very unusual for several switches to fail simultaneously so it sounds like a connector inside the device has come loose. If it’s no longer under warranty you might be able to fix it yourself. Carefully remove the back cover,  and perhaps more, and look for a loose ribbon cable connection near the bottom row of footswitches. Reconnect if solidly.

If you’re not comfortable doing that yourself open a support ticket or take it to any competent electronics repair shop.

Welcome to the world of digital FX! Your post certainly does not go against forum rules. I have moved it to a sub-forum called Tone Discussion where it is more likely to get the attention of tone aficionados. Hopefully someone who knows the band/song you mention will chime in to help. Unfortunately that someone is not me for this specific song/tone.
 

However, I can make a couple of hopefully helpful observations:

- It wil help to know exactly which Line 6 POD device you are using. Since you posted initially in the POD Go forum I assume that’s what you have. However, the same forum is used for the POD Express. Which do you have? Or is it some other POD device?

- there is a learning curve to getting a good tone with any digital modeler, Line 6 or otherwise. My suggestion is that you begin by identifying all physical components of the original setup - guitar, amp/cab/mic, and analog pedals. Just don’t buy them yet! Ideally, find out the order of pedal placement. Start by creating a POD preset that uses the same or closest-match blocks in the same order. Then start experimenting with different settings on all blocks, activating one at a time. Start with the amp/cab/mic then add FX blocks incrementally. I think that you will get as close to the desired tone this way than you would by buying all the physical pedals.
 

- if you are an experienced analog pedal user you might be able to get the tone more easily by buying all the physical pedals. However, I wouldn’t be too hasty about doing that. There’s a lot more to tone matching than just stringing pedals together. Their order is important, as is the way that the different pedals interact with each other at different parameter values. For an exact match you would need to know the specific parameter values used in each pedal, and you would also need to pay attention to the monitoring devices. Was the original sound created by micing a physical guitar amp? What sort of amp/cab? If you are not using that exact amp/cab how are you monitoring the sound? PA speakers? Headphones? Do you have the same type of  guitar that was used originally?

- You will get there! But it won’t likely be immediate gratification.

On 4/5/2024 at 5:26 PM, SaschaFranck said:

 

He'll likely lose the mic input then.

Maybe a split Path 2 with 2A Input set to mic and 2B set to USB3/4. There’s likely a sample preset in the Templates factory setlist that supports this.

That’s happening because the backing tracks from Reaper are probably configured to be routed to the Helix via the USB1/2 inputs. However, these inputs are NOT routed to the USB 1/2 Outputs from Helix; they are heard only at the Helix hardware outputs (headphones, speakers). By default your apps like Zoom only hear what is coming in to your computer over USB1/2, which is why they don’t hear the backing tracks.

The fix is to force your Reaper backing tracks to be routed to the Helix USB1/2 outputs. You can do this in several ways. I think the simplest might be to configure Reaper to send the backing tracks over the USB3/4 pair to Helix. Then use a dual path preset in Helix and use Path 2 for the backing tracks. Set Path 2 Input to USB3/4 and set its Output to USB 1/2. Do not use any processing blocks in Path 2; if you do your backing tracks will be going through additional processing within Helix. You may need to simplify your guitar processing if you are already using a dual path preset.

On 4/4/2024 at 6:36 PM, Bboy19 said:

….. What are the real advantages to using it. …..

 

That depends on your personal usage and requirements. I use Helix Native along with my Helix Rack and find the benefits are:

- I can record both a wet and dry track simultaneously in my DAW (Cakewalk by Bandlab and/or Reaper).

- I can use the Native plugin to reamp the dry track rather than using the Helix Rack hardware. My guitar tone can change repeatedly and continuously during the recording project development. I never need to replay a guitar part for tonal reasons (technical playing skill, now that’s different….).

- I have the same familiar user interface in both Native and HX Edit. Anything I can do in Edit I can do in Native, subject to hardware restrictions (e.g. no FX Loop). Also, in Native I can remove the DSP limitations of a Helix device, and am limited only by my PC resources.

- I can swap compatible presets between Helix Rack and Helix Native, meaning I immediately and easily have the same tones that are on the recording when I play live.

- Helix Native is a very powerful plugin FX processor for lots of things other than guitar (vocals, synths, drums, …).

Try uninstalling and reinstalling the driver?

Generally it doesn’t matter whether you use the Channel volume or the Output block Level. However, an increase in the amp Channel Volume could affect the tone of the preset if there is an input-level-sensitive FX block after the amp. 

And, yes, you need to save the preset to save the changes.

I prefer to use Channel Volume to balance preset levels but you can use the Output block as well. The important thing to understand here is that these two controls do not affect the tone. Other parameters such as amp drive, gain, or amp Master volume do affect tone and should not be used for preset leveling.

What version is the other piece? The two pieces are the Catalyst firmware and the Catalyst Edit program. They need to be compatible.

Try disconnecting your H90 and restarting your computer. Does HX Edit run properly then?

Are you running the latest versions of both Catalyst firmware and Catalyst Edit?

Did you also update the Catalyst Edit program?

There is a Global Setting that lets you specify what you want the big Volume knob to control - XLR, 1/4”, etc.

Run your virus checker, restart your computer, then consult customer support for whatever Eventide product you are using that the message seems to be complaining about.

Is the expression pedal assigned as controller for the level on the VOL block?

You first need to download and install the latest version of HX Edit, v3.70. Have you done that?

That’s curious. I can see it in the Downloads section of this website (see link at top of this page). Go there and select POD HD500X Edit  in the middle (Software) field. Leave the Hardware field blank.

You should also download and install the driver. Select POD HD500X in the Hardware field, Drivers in the Software field, and make sure the OS field is accurate.

You don’t need a separate midi controller- your Helix Floor will do the job. And you don’t need to adapt presets. Your current Helix Floor presets, imported into Helix Native, should respond to the Helix expression pedal once you’ve configured Cubase to recognize the Helix Native plug-in to receive midi. 

Since you only want to have your Helix Floor expression pedal to control Helix Native it’s fairly simple:

• Enable MIDI in all components.

  • Global Settings in Helix Floor

  • Assign Helix Floor as MIDI IN device in Cubase

  • Enable MIDI IN for Helix Native plugin in Cubase

Once this has been done Helix Native should respond automatically to expression pedal movements on your Helix Floor device. 
 

Give this a try and let me know if it works. 

Yes, using MIDI. Here's a post I made a while back explaining how to do this. It will be a learning curve for you. Don't hesitate to come back and ask questions.

I would open a support ticket. Line 6 staff will likely need to get involved to clear whatever hurdle is being presented.

Check your PC settings to make sure it’s not going to sleep after some period of inactivity.

Search Customtone for a starting point?

https://line6.com/customtone/

Yes Line 6 Monkey is a utility that updates your firmware. You may need it, you may not.

Pod Farm is the plugin (VST) processor. If you register your X3 in your Line 6 account you may find you have a bundled license for the original Pod Farm product (not v2.5). If not you will need to purchase it if you want to use it.

Surprisingly the Downloads area of this website lists X3 drivers for Win10 as well as a Win10 compatible version of Gearbox and Line 6 Monkey. Those are the pieces you will need to install.

Colour me skeptical but perhaps it will all work! 

The Looper can be configured in Pre or Post FX mode (see Global Settings and manual pg20). Have you tried both?