line-6-user

On 11/15/2023 at 6:47 PM, TLF2007 said:

I had to get the io board replaced in my Helix due to "hot swapping" condenser (48V Phantom) mics. Now when I use them, I plug it, turn it on. Use accordingly, then turn off and take the mic out 

The same happened to me.

I also plug and unplug the same way as you do.

I always worry if it fries the chip again... Maybe the device could have been designed better?

It may be a simple loose LCD cable connection.

I too had my other Helix Floor repaired by an authorised line 6 shop.  When it came back, the screen failed on switching it on, it had a blank screen.  As the device was only a few months old, the shop replaced it for a new one.

My hunch is a disconnected data/ribbon cable.

Hi everyone,

I am having some problems with the Asio driver for Helix floor but not with otheraudio interface.

I have set the buffer to 256 samples and getting a few pops on every 30 seconds or thereabout.

The thing is, I also have a Beringer XR-18 digital mixer and when using just that with a multitude of sound application, all at the same time, and loads of vst plugins too, I can use the buffer size of 64 samples with hardly any problems at all.

The helix driver seems not to be very efficient and to avoid glitches I need to set it to 512 samples, which is horrible for latency.

I really would like to use 256 samples as a very minimum 128 samples would be ideal.

The application I use Helix driver in is Gig performer 4, running Midi Guitar 2 inside it.

Helix can provide the clean Re-Amp path from USB 7,8.

Any advice is appreciated.

Is there any other muli-client Asio driver for Helix?

Not Asio4all though.

On 11/4/2022 at 5:41 PM, cwlugtd said:

Installing 3,50 gave me a Boot Failure. Entering the Update Mode did not solve the situaties. HX does not recognize my Helix. 

 

Make sure you download HX Edit 3.50 and after has been installed, reboot your computer, as the software includes the audio driver.  After this the Helix should be detected.

On 11/4/2022 at 4:08 PM, jshearer94 said:

Not sure if it's a bug, but it's definitely an inconvenience. Since updating to 3.50 I can no longer drag my presets to rearrange them in HX Edit. I have to save them into a new spot, which would over write what is there. 

Maybe a little OCD but I keep my presets alphabetized because it's easier to find them that way. 

I put a suggestion in the ideascale section (or whatever is called) a long time ago about the need for a search bar in the Editor, that and to display all the MIDI information for CC, BANK, and Program change that is displayed on the helix but not in the editor, as I have mobility problem and I can't easily bend down to push the button in order to display the info.  This information is needed every time I create a new preset, which then I need for adding it to an external software that triggers the MIDI command and jumps to the correct set list, preset and snapshot.  Come on LINE 6...  Please?

Yes, playing a few new Factory presets it indeed sound nicer to my ears, I though so before reading this thread.

Nice Job Line 6!

Thank you for the early Christmas present!  

I seems that the problem lies with the Factory Reset routine and it certainly is not a hardware fault otherwise the problem would still be there.

I might have found out a possible way to replicate the problem, which happens also with the 3.50 firmware.

Previously, with the 3.15 Firmware, I went to reinstall it and I then did the Factory Reset by holding the 2 middle buttons in the lower row.

I then loaded my backup that I made earlier and the problem was still there.

I then decided to redo the same 3.15 update, BUT this time I DID NOT PERFORMED THE FACTORY RESET.

This process seems to resolve the problem.

Then I carried out the 3.50 Firmware upgrade and the same thing happened.

These are the steps I went through:

Carried out a Backup and exported the individual User Setlists

Installed the 3.50 firmware.

Factory reset (so that it display the new Factory 1 and 2 setlists).

Exported The new Factory 1,2 setlists individually.

Imported my previously exported User setlists.

Carried out the 3.50 Firmware update (using the Line 6 Updater), WITHOUT DOING A FACTORY RESET.

Tested the L/Mono Summing with playing the song "Play that funky music" and the summing worked.

The only 2 changes carried out after that was:

Set the Tuner to Strobe

Set footswitches to 8 Snapshots.

So far it has been working just fine.  Let's hope it will stay that way.

Hopefully this helps someone else.

I have had the same response from the the tech support as you got... that it's a hardware fault, but it's obviously not, as after reinstalling the 3.15 firmware twice but not doing a factory reset on the last update, solved the problem, ...at least for now.  I will hold my breath.

I have just submitted the ticket.

I hope they sort out the problem.  It's a pain having to plug, unplug every time I use 1 monitor!

On 10/25/2022 at 5:10 PM, theElevators said:

Well I did the test -- played this audio ^^^ and as expected the right side was silent. 

 

Don't count on Line 6 fixing this... ever!!!  They'll tell you:

 

"eeeerrrrr I don't hear it on my Helix duuuuuuurrrrr"

 

and

 

"it's clearly a hardware problem, why don't you waste 300 USD and send it to us duuuhhhhh ..."

 

or

 

"please back up / reset / restore and check"

 

lmfao

 

Re-read what I posted as my lifehacks / workarounds. 

1) have a sound check preset

2) verify that nobody rebooted your Helix by selecting a specific snapshot of your first preset, something that is different than the default snapshot.  If somebody rebooted your Helix, the selected snapshot will be different and you'll know. 

 

It's a stupid bug, it's annoying, but I've played many shows since the initial discovery using my plug/unplug workaround -- it is what it is. 

I can confirm that your method of plugging in the Right before plugging in to the Left/Mono works.

I don't understand why Line 6 does not acknowledge this.

It can't be difficult to add some coding to the firmware to solve this.

Maybe they are not going to support the Helix any longer?

I am grateful to you for the workaround, as I had some problems with a few presets using delays... I couldn't figure it out why the sound from the single powered speaker was lacking, compared to the my home stereo monitors.  No wonder! 

This is a BUG!

Last night my Helix did the same thing.

During rehearsal, I use my laptop, connected to the Helix through USB and use Virtual DJ to play music for reference.

The XLR L/MONO from the Helix is sent to ONE powered speaker.

On playing "Play That Funky Music" through VirtualDJ, we couldn't hear the guitar, which is normally on the Right of the stereo speakers.

I couldn't figure it out why this happened... that was embarrassing.

Reading this thread it all made sense.  I hope Line 6 will sort this out in the new firmware update, hopefully soon.

Can someone do a test with playing the above song through your Helix to confirm this happens when music is played out through USB? 

This will highlight the fact the bug is nothing to do with the way Presets are created.

Laptop USB -> Helix USB

Helix XLR L/Mono Out -> 1 Powered Speaker.  In my case does not sum to mono, only get Left channel.

Thanks.

What's the right cleaner that doesn't damage the electronics.

YouTube has some videos on cleaning some encoders but that entails on fiscally opening the encoder, I don't even know if the one on the JTV69 can even be opened.  I rather not do that if avoidable.

I did as suggested by Silverhead and it solved the volume issue but the crackling on the Tone Pot is still there.

Rotating it vigorously the cracking at first goes away but after a few minutes it comes back.  

I had enough with NI... On two separate occasions I needed help to migrate their plugins and I was told it wasn't possible... But I managed to get it working by myself.

Useless tech support!  Their answer was that I needed to buy a new version of their software.

In the end, I got an apology from them for giving me the wrong info... after I sorted the problem.

Have a look at Gig Performer 4.  Google it.  Loads of options there.

Thanks for letting me know it's not a bug.

What's the best product to use in the encoders?  How to best apply it?

The tone encoder is "Scratchy" but goes back to zero.

The volume encoder sound doesn't sound "Scratchy" but it won't go back to zero.  You would think it would be the other way around.

First of all, a big Thank You to Line 6 for giving us another free firmware with more goodies for us to play with, yet again!

I am having some problem with the JTV69 (VDI cable) which was not there in the previous firmware.

The volume pot does not completely cut off when rolled off to zero position, hence sound passes to the Helix.

On selecting the Variax tab, in the input section, and then manually forcing the "Volume Knob (Global)"  to any number, and then rotating the JTV69 Volume Pot on full and then on OFF,  Helix Edit shows a 0.2 instead of 0.  This value is enough to bleed sound through and I can see the Helix input light up green.

Has anyone had the same issue?

Is there a way to recalibrate the Volume on the JTV69?

Is this a Bug on the 3.15 firmware?

Thanks.

As you suggested, try a different version of reaper.

Try running it in administrator mode.

Check windows update to see if it has downloaded a different hardware driver.

See if there are new drivers for you machine in Device Manager.

That did not work for my laptop running at 2560 x 1600.

Native needs the same scaling button as found on other plugins manufactures, like Waves and Plugin Alliance.

PLEASE, Line 6!!!!!

23 minutes ago, silverhead said:

 

That means something went wrong in your environment - that's not what should have happened with HX Edit v3.01. It should have guided you through the installation of HX Edit v3.10 first. Perhaps you should open a support ticket and describe what happened to Line 6 tech support. They may be able to use that info to track down a bug.

A bit late now.

I took precautions before installing the upgrade, by closing all applications, removed the wireless mouse, and I had only the one USB needed for the firmware connected to the system. Windows runs great and all drivers are updated to the latest versions.

Maybe the next time, if I remember, I film the process, and of course it will go smoothly. :D)

1 hour ago, silverhead said:

The situation you describe could happen pre-v3.01 but is now fixed.
 

The ‘line of code’ you ask for is already there. As of HX Edit v3.01, HX Edit recognizes when an update exists and informs the user. Timing of the update the user’s choice - not automatic - as it should be. Sometimes people just don’t want to update right away.

 

The automatic update does install HX Edit first. If this didn’t happen it means you were not updating via HX Edit v3.01 or later, as specified in all the release notes. This should not happen again.

Sorry bu you are wrong.  I did have HX Edit 3.01 installed. The process did notify me of a new firmware for Helix and it failed to upgrade, until I first, manually installed HX Edit 3.10.  

Then it went all smoothly.

I had a problem updating Helix.

Line 6 needs to add a line of code that allow the automatic process to READ what version of HX edit the user currently has. 

Then automatically download and install it prior to then install the firmware.

I went through the initial process and the screen showed the message that the firmware was getting installed and to wait...

Nothing happened and no other message appeared for a long time.

That's when I had to force the program to close.

I then realize that this happened because of HX Edit needing updating first.

If line 6 has indeed stopped making/selling them, can't they release the schematics, so that they can be built by private technicians?

I wonder what's like inside the box and what components are used.

Or is there issues with the product?  Not longer compatible with some equipment within line 6 or/and external companies?

The message is asking you to contact Steinberg Technical support. 

I assume that this error points the problem to Cubase.

I have no knowledge on Cubase as I use Reaper.

Try loading the backup file that reaper created just before the problem occurred.  If it works, then Save As a different projects name in the same folder as the existing project.

Now close reaper and restart Reaper again.  If that works, then just delete the old, problematic project file.  Do not delete any other files.

The other thing I would try:

Delete the VST VST3 for Helix Native. It's a .DLL  file. Then re install Helix Native and see if that works.

Check to see that all your audio and video drivers are updated and that Windows has not installed other ones that conflicts with your audio interface.

Hope this helps.