lungho

I don't know....maybe it is that the newness hasn't worn off yet and nothing is ever perfect but...good gosh....this has to be the best update since the introduction of snapshots.  Those poly peeps you poached from another company sure have earned their pay.  I'm simply blown away over the quantity and quality of the stuff added in 3.0.....and for free.  Never did I expect (although I wished for) this kind of functionality in Helix when I purchased it way back in 2016.

Ok I'll stop gushing like some emo sissy mary.  But seriously, great job team Helix and thank you.

It takes a few days.  Three days for me.  Not that I'll ever use the marketplace, but it often feels like Line 6 actually uses the data from these surveys and listens to their customers.  So I never miss an chance to tell them how great some products are, like Helix and Native, and how disappointed I am with other products.... 

47 minutes ago, donkelley said:

The most insulting arrogant person I've ever seen on a forum. 

You should try spending some time over at The Gear Page.  The good folks here are extremely tame compared to that place.

As I understand it, the looper was never meant to be a major selling point of the Helix, or in your case, HX Effects.  I'm not sure what the technical limitations are when it comes to the hardware/software, but it is quite possible that adding the features of a top tier looper would have increased price of Helix beyond the scope of the targeted price point.  Adding a sync for delay time might seem trivial, but in all honestly, no one here knows unless they are in direct contact with the development team.

Whenever I buy a product, I buy it for what it can do today and not for what I want it to do in the future with an assumed firmware update.  It is up to the consumer to educate themselves on what they are buying and if it will meet their expectations.  And complaining about it here isn't going to help.  Line 6 employees are rarely seen here.  They like hanging out with the cool kids elsewhere.   Therefor, if you came here to rant and make sure Line 6 hears you, it's going to fall on deaf ears.

If you need help with anything, there are quite a few more than knowledgeable people here who can help.  If you want something more out of HX Effects, either vote for or post your own idea over at line6.ideascale.com.  

A lot of good advice listed already as far as addressing your tone and style.  But your tone or your playing style might be only half the problem.  I've experienced my share of overplaying keyboard players in a P&W setting and it can be quite frustrating.  Since your sound person is inexperienced, this falls back on the lead/director and the players to make the necessary adjustments, though no sound engineer should be expected to ride the faders for the entire set.  Everyone must learn to serve the song and not themselves.  

Some questions to ask yourself.... Do you guys practice together as a band?  Does everyone show up on Sunday morning rehearsal, often at the last minute or consistently late?   Do people actually put some time in during the week and practice by themselves or do they simply show up and _mail it in_?

These are all symptoms I've experienced at one point or another leading to the problem you've described.  If any of the above sounds like your situation, first, pray about it and then discuss it with your leader/director.

My apologies for addressing this issue philosophically rather than conventionally.  I just wanted to shed some light on this from a different angle...from one P&W guitarist to another.  

You can arrange the footswitches in a variety of ways to accomplish this.  For me, I have my top row of footswitches assigned to snapshots, while my bottom row footswitches are assigned to effects I want to toggle on and off during a song.  This setting is found in Global Settings > Footswitches.  This is just the way I do it.  Some other people might do it differently.  Hope this helps.

Not sure what your platform is, but I'm running Windows 10 with the latest updates, Reaper 6.11, Native 1.92, and I have no issues at all when creating or importing presets.  Sometimes crashing can be a result of another problem...neglected OS updates, outdated drivers, malware/spyware.  

For anyone else who needs help with this issue in the future.  After a lot of digging, I also found a PDF in Line 6 support that has an illustration with those parts and same part numbers duncann listed.  Hope this helps someone.  

https://line6.com/support/applications/core/interface/file/attachment.php?id=6280

If no one else replies with the correct part number, you may have to call support and see if they will give you the part number or give/sell you a bushing kit.  Line 6 support posted this vid 3 years ago on lubrication and replacement of the bushings but didn't list the part number.  

The OP is correct.  I cannot print the guide, in a web browser version nor in Acrobat.  

You will need to contact support to verify your warranty and see what your service options are.  Being in South America, it looks like you are going to have 2 options.  For web support, open a ticket online, or for phone support, you will have to contact a distributor in your area.  Click the link below to get more info.

https://line6.com/support/tickets/

19 minutes ago, dweebking said:

when the switch disables the block

When you say switch, do you mean the built in toe switch under the expression pedal or are you assigning the volume and wah blocks to a single footswitch?  If it's the latter, you will need to go into controller assign and make sure both blocks are assigned to the same controller...either EXP 1 or EXP 2.  Then make sure one block is in bypass state while the other is active.

 

1 hour ago, rd2rk said:

Don't know where you got that idea, but it's wrong. I have it running on my office laptop and my studio laptop. Don't know max allowed per license, but it's at least two.

Thought I remembered reading that in the EULA when I installed Native, but apparently not. 

Some clarification for anyone else who stumbles across this thread with the same question.  I found this somewhere within the support pages here. I think the most pertinent part for anyone using more than 1 device at a time is at the very bottom.

 

Can I remove licenses from my Line 6 device or transfer them to a different Line 6 device?
Since your purchased licenses are attached to your account, and not your devices, using licenses on different Line 6 devices is only a matter of authorizing the devices.

NOTE: One exception is Factory Add-Ons. These are features that can only be used with the device it came with and cannot be removed from that device to be shared with your other Line 6 devices. For example, POD XT Live comes with an FX Junkie Add-On. After authorization, License Manager does not make that unit's FX Junkie available to your other authorized devices. In License Manager, Factory Add-Ons are displayed in italics once you've selected a device and goes on to say "these Add-Ons can only be authorized on this device".

How many devices can I authorize?
You can authorize your purchased license(s) to more than one device at the same time; however, your number of simultaneously active authorizations is limited to four. This limit includes three of the same type of device (i.e. three POD Studio UX-1 devices) simultaneously authorized. If you have reached the maximum number of allowable authorized devices, the License Manager will remind you of this. If this happens, you can Deauthorize one or more of your authorized (computer or Line 6) devices within the License Manager. This will then allow you authorize another device.

You can authorize up to ten unique devices over the lifetime of your Line 6 account. Additionally, the maximum number of Line 6 accounts that can authorize a specific device over its lifetime is limited to five.

What ever happened to the notification when someone else posts? 

You can only have one instance of Helix Native running at a time.  There is a process you go through, using your Line 6 account to authorize and deauthorize the computer it is running on.  So in short, deauthorize the computer Helix Native is running on and then authorize it on your laptop.

You can find the details outlining this procedure on pages 5 & 6 of the manual: Helix Native Manual
 

18 hours ago, Klaim said:

Would adding a buffer in front of the Helix (for example the Polytune3) actually impact the sounds?

To address a part of the question that may have been missed......The PolyTune 3 has a circuit to where you can switch it to buffered or true bypass.  You should not have to worry about the PolyTune affecting your signal.

Wow....that's just......I'm at a loss for words.  Below is the link for contacting Tech Support.  Depending on your location and if possible, I'd highly recommend picking up the phone and speaking to a live person instead of opting for the email option.  

https://line6.com/support/tickets/

59 minutes ago, Schivosa said:

How can I setup a whammy pedal to change positions quickly in Reaper?

I'm assuming you are wanting to change the pedal position with the Pitch Wham block.  This would be done with automation.  Checkout Page 43 in the Helix Native Pilot's Guide, found here: Helix Native Pilot's Guide. That should get you headed in the right direction.  

My apologies if I totally missed the mark.  If I did, just reply back with a bit more detailed information as to what you are trying to do.

2 hours ago, aholland said:

So how does one report a bug to Line 6? 

There is an appropriately titled sticky at the top of this forum where you can report bugs.  

I can confirm that adjusting the setting to off only disables the touch to select, aka short touch.  But the touch feature is still enabled with a long touch.  Must be a bug.

Release date of latest life saving firmware: March 12th, 2020.

Date I received my first email about said firmware: May 7th, 2020. 

@Line6Tony .....great job man.  I finally got it.  I know you said something about millions of customers...can't send emails out all out at once...flagged for spam...blah blah blah, but it takes nearly 2 months (assuming you sent the first emails on 3/12) for an urgent email about a potential fire hazard to reach my inbox?  Come on man!  We can do better than that.  

Seeing how I'm not gigging anymore, is it possible that COVID19 saved my life? 

Shakes Magic 8-Ball.....answer: Very Doubtful

Attached below is a screenshot of the email I received.  I love the wording.....take action to quickly to and easily reconcile this problem.  The wording looks as it was borrowed from a phishing scam email. Note the omission of anything regarding the battery capacity.  The Learn More takes you to the text PierM posted above. Anything Line 6 said about diminished batter capacity would have been after users flashed their devices, and, either, logged a ticket or vented about it here.  

1 hour ago, themetallikid said:

But i've noticed when in the Stomp screen mode, sometimes pressing to change to a different snapshot it either changes and then jumps back or sometimes doesnt seem to change at all.

I was messing around with this the other day and had this exact same problem.  I was using a blank preset, thus had not renamed my snapshots yet.  Once I renamed my snapshots, the problem went away.  I thought it was some kind of fluke seeing how I couldn't recreate the problem.  

After everything I've read on the LT's expression pedal problems, I come away with this one thing....loosen the adjustment screw out of the box.  From what I've read, the expression pedal adjustment screw comes from the factory too tight.  If you don't care about the extra routing, scribble strips, etc, save yourself some money and put it towards a PowerCab 112.

I'm a big fan of Tech 21 products, but for the money they are asking, I might also consider going for a PowerCab 112.  For $50, the PowerCab will provide you with a few options and seamlessly integrate with Helix/LT/Stomp.  If possible, and after this insane lock down ends, maybe go to your local big box store and tryout each of them and see which one sounds best to you.  

All good info above.  Just to add on...familiarize yourself with how compressors and the parametric EQ work in conjunction with the amp model.  With modelers, you've got to think less like a guitarist, and more like a sound engineer.  

6 hours ago, idra32 said:

I'm having a similar issue. Just purchased brand new and updated to the new (1_1 & 1_5) firmware as strongly suggested by Line 6.

The first try upgrade did not succeed because the unit was not even recharged by the base. The second try worked but now the G10T works only for less than 2 hours than it flash red and it turns off.  I left it on the base even a full night but the result has been the same: 2 hours and then low battery again. I never had an issue with LINE 6 products so I hope a new FW fix will coming soon. I have 7 days to decide if keep it or send it back to the seller asking  the right of withdrawal according to the law.

 

Return it for a refund and then use the money to purchase one of the offerings from Boss.  Line 6 sold us a poorly engineered product and then discovered a potentially life threatening flaw.  Instead of doing a proper recall and issuing refunds, they released a firmware that crippled the product and called that a fix.  Get your money back while you still can.