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Line6ers, We've come to the point where Line 6 Monkey will no longer be available. There's a server issue that has rendered it unusable. Additionally, making it work for products that we no longer make or support is no longer feasible. Until we completely remove Monkey from our Downloads page in January 2025, we have a workaround that will allow you to use Monkey: Download and install Line 6 Monkey (Windows) from line6.com/software. Download the firmware you want to install from line6.com/software. Download your device's drivers from line6.com/software and install them. Launch Monkey. Click on the Monkey icon in the upper left and select "Diagnostics…". Click OK to the window that opens. In the Explorer window that appears (C:\Users\yourname\AppData\Roaming\Line 6\Line 6 Monkey), remove any .cfg file that may be present. Copy the attached "default.cfg" file into the above location. Quit Monkey. Power your device. Relaunch Monkey. You'll know this change worked if you can see a full list of devices to update. You should now be able to connect your device to Monkey and perform an “offline” firmware installation. When you click on "Firmware", then the "Update Selection" button, point Monkey to the location on your computer where you downloaded your device's firmware, such as your Downloads folder or your Desktop. If you run into trouble, you can always reach our support team at www.Line6.com/company/contact. We expect the workaround to work on macOS 10.14 and earlier, since that was the last one to support 32-bit apps such as Monkey. "Diagnostics" is in the Line 6 Monkey menu. default.cfg
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Right so I got the helix rack and updated it and got hx edit then I plug in everything and it sounds lollipop like I mean real lollipop I play and it crackles in then fades out I slam the strings and it’s slightly louder then fades out I check my cables and guitar via amp and mustang micro and it’s completely fine I plug the helix into my amp sounds lollipop again I re update it still sounds lollipop reset it still sounds lollipop I’ve been searching and following preset builds and sounds worse I’ve just made a new preset with just a amp and cab and it still sounds lollipop did I just pay 1,500 for the worst tone ever? 73620845038__181AE022-0F96-44B1-8DB0-36006B86B944.MOV
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Hi, My g10 is no longer working. I have had a search but can't find any conclusive answers. When I try to charge, the base unit is just flashing a steady red ring. The transmitter is showing no signs of life at all. I have tried updating to all the latest firmware, but no improvment. Anything I can do? Cheers,
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I thought I’d share a quick and cheap solution for those who lost their Variax VDI socket cover/plug. Google for “neutrik scf”. Works great and looks neat. Cheers! -
If you are having trouble with your DL-4 MkII stompbox modeler, please try the following: - Use a different guitar, cables, and amp to make sure they are individually working correctly. - Remove all other pedals between your instrument and the amplifier. Ensure that: - The cables you are using to test work correctly by plugging directly from the instrument into the amplifier. - All jacks and nuts on the pedal are tight. - The unit is receiving sufficient power from the correct power supply (fresh batteries or a Line 6 DC-3g, DC-3h or DC-1g). Do not use old batteries to test pedals. - Reset the pedal by pressing the A and 'Tap' footswitches while inserting the power connector and powering on. Continue to hold the switches for approximately 8 seconds, until you see the green LEDs light up. - The last thing to try is to reinstall the firmware. Go to https://line6.com/software/index.html, choose "DL4 MkII" and "Firmware" from the menus, then follow the directions listed with the latest firmware entry. If you are still having difficulty you will need to have the unit repaired at an Authorized Service Center. All Line 6 Pedals carry a 12 month parts and labor warranty from the date of purchase from an Authorized Retailer. Please take a copy of the dated proof of purchase to ensure the warranty is covered. Product Repair Line 6 Product Warranty
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We recently saw a few cases where after updating a G10TII transmitter, it became non-operational. We believe the root cause is this: Line 6 Updater 1.19 unexpectedly identifies G10TII devices as G10T devices. Due to this, it is possible that one could load G10T firmware 1.06 on a G10TII product. If one ever gets into a state where they incorrectly load G10T firmware onto a G10TII, as described above, the issue can be remedied by downloading and installing the latest Line 6 Updater (version 1.20 or later – the latest version is now 1.23) and using it to re-update the G10TII back to the G10TII firmware. As of this writing, the only G10TII firmware release is the initial public firmware (2.00.0). NOTE: If the G10TII does not appear in Line 6 Updater after a few seconds, try un-docking/re-docking the unit a few times to see if it might then be recognized.
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I have a V 60 and a gt10 transmitter and I cannot get any sound out of this thing. Nothing from the woofer, tweeter or, the headphone jack. Nothing plays regardless of cable choice and nothing from the aux input or drum tracks / metronome etc. Regardless of hard wire or with gt10 (which shows connected when on) I dont even see a signal in tuner mode. I have tried updating the firmware multiple times, even down grading and then re updating to current, including factory resets multiple times. I have experience with diagnosing amp issues and literally just repaired my LD300 I wish I could find any type of schematic for this glue covered mess. The least Line 6 could do (considering it seems like so many Spider V's have this issue) is offer some replacement parts for sale. Ridiculous we should have to pay 90$ an hour for repairs when the components are so plug and play. Anyways - rant over, any ideas? Lol
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So I don't know what happened to my amp but i was about to plug in my guitar and tune it up then it happened the tuner worked like i was able to tune up my guitar with the built in tuner but when i turned it off to play i wasnt getting any sound so i went through basic trouble shooting i checked my knobs and my cable i plugged my guitar into a different amp it worked just fine so then i wondered what the issue was so i plugged in my aux cord to see if if that works which it did i factory reset all the lights work i have no idea whats wrong with it can someone help please
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Hello all. I’ll try my best to explain this, I’ve only been playing a bit over a year so my terminology is sub par. I bought this amp for $400+ effing dollars and within 2 months of owning it, I go to practice and I notice my sound is now very fuzzy and bassy. It was VERY crunchy, clear and metal sounding, but now it is so fuzzy that I can barely distinguish my notes when fast picking or fingering......sounds like total crap TBH. I have never moved the amp since I brought it home. No liquids, physical damage, weather damage or anything. Curious what I can try to fix this? I’m somewhat tech savvy, and would really rather avoid paying more to get it fixed when I can barely afford the $400 amp itself. I’ve gone through all the settings, factory reset it, but nothing. It will randomly work for a minute or two out of nowhere, but will go back to sounding awful soon. Adjusting the Input jack has no effect to the sound. One thing I noticed, is when this happened, the built in tuner stopped reading my input..... would act as if I was unplugged. The tuner has since started working again, but the speaker itself (or the software, not a clue...) still sounds very Fuzzy with low distortion, low clarity, and very bassy.
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So randomly today, my Helix will not power on. I turned it on and the usual Helix splash screen came up, and then a few seconds later it looked all warped/glitchy, and then there was nothing but a blank screen (see pic attached). I just got this/registered it in February and opened a support ticket. Anyone else have the same issue or anything similar? I realllly don't want to have to buy another one, and hope Line6 can fix/replace this unit! -Andrew
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Hi, I bought Helix lt in April 2018, since then I was very satisfied with this unit. Since almost 2 months, the Helix onboard expression pedal is behaving very random, being this the second or third time it happens to me: The expression pedal stops working for no reason. The switch toggle from exp 1/exp 2 works fine, I've tried switching presets, snapshots, switching from exp 1/2 , deleting Volume block and adding it again, new preset with volume block, etc. Im thinking also in a factory reset, cause this is very annoying. The worst part is that it happens while gigging, from one part of a song to another, the pedal stops working. I don't want to lose confidence on this unit but it's giving me a hard time. If I'm using it for swelling, well , it is a FAIL if the unit's expression pedal behaves randomly. I have external expression pedals, but using one doesn't fix my issue. The first time it happened to me, it lasted like 1 hour or so, this time I don't know. I just switched it off cause I was tired . I started to look on google hoping to know what was happening, but I think it only happens to me, since there's no other cases like mine in forums, at least. While digging I found out this thing has an optical sensor, but nothing else. Maybe that's the trouble, the damn sensor. Can you help me with this? Thanks
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Hello guys, first post here :) , 1 year ago i bought a used Pod hd (bean), it had a broken headphone input (which i already fixed ^_^ ) and a broken knob ( the one that has a number 2 on the right side). What kind of encoder/knob is that one? there are different types and I don't want to break anything or make it worse,I'd appreciate any help. Thanks.
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Received my helix under a week ago. And I LOVE the sounds so far. Lots of patches made and downloaded. Really love the ones I got from Glenn Delaune. I find myself constantly worried I'm going to break it or wear out one of the inputs or something. I see the occasional thread on people who have joysticks or exp pedals that have broken. Is this really that common?? I guess what I'm asking is this--how durable have you found your Helix to be? Am I being silly with treating it like a baby bird? I bought a case for it from BOSS that's pretty good. If that means anything. Thanks everyone!
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Device: POD HD500X Hi all, hopefully you can help me out. I've recently picked the guitar back up and when I started to use my effects board I found that the foot switches are not performing the correct operations My current foot switch operation mode is ABCD. When i have been pressing down onto FS8 to change patch, it seems to be turning on and off effects instead. after plugging into the edit program on my pc i have seen that FS8 is activating effects placed on FS4. FS4 does not perform any opperations at all. Does the button on FS4 need to be replaced to fix this, or both bottons? Thanks.
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Hello, wondering if any of you have had a similiar issue. Today I fired my rig up that has been working perfectly for years, when I flipped my pack on, a super loud shrieking oscillation overloaded the input of my axe fx. All lights to red solid constantly. Tried a different pack, same deal. Super loud distortion overloading the input. Tried to come out of the aux output 1/4" instead of the main out 1/4". Same distortion. Restarted unit, exercised 1/4" jacks, tried multiple cables and always the same thing. When guitar is plugged straight into axe fx with cable it sounds normal, which is leading me to believe my relay receiver is shot as I don't believe both packs just died. Has anyone else encountered this or have an idea what may be going on? I need a wireless so if anyone has insight towards how much this may cost to get serviced/how long, or if I'm better off just buying a new setup. Thanks!! -
My M9's record footswitch seems to have a habit of turning itself on. Whether I'm activating another pedal or turning on a separate preset, it would just start recording a new loop or turn on the reverb I have set to it. It's quite annoying and I can't use it anymore. I've tried looking at the footswitches inside, and one of the springs was a little weird. I switch the little screws that pushes and activates the switch for the record and stop switches, and the problem was moved to the stop switch. I decided to temporarily switch the bad screw/spring to the tap tempo so I can still use it as a looper, but the problem came back to the record after 10 minutes of playing! I also found that the footswitch itself doesn't click like the others do when you press it. Anyone have any ideas?
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Help needed! Firmware 2.11. Brand new unit. Reason for posting is that I can't find this problem described anywhere else on the internet. Been programming on helix (using out of the box 2.01) for an upcoming tour and tech rehearsal for the last few days. Solid 8 hour sessions of tone finding, each day. Zero problems. I had my guitar in the Guitar In, L/Mono 1/4" to amp, Send 1 to Powered Monitors. Pretty standard, nothing too strenuous. Randomly, this clicking starts coming through my amp. Very quietly. Then disappears. About 10 minutes later it has overtaken the entire output board and no signal is heard from the guitar. [uPDATE: even through the USB outs... which have not been an issue for me as I only need the unit for live mainly, but worth seeing if the problem was there, too... which it is!] I've tried every combination of things to find a solution - every jack cable in every jack in and out... every xlr cable in each output... this click is everywhere and no sound is coming through from the signal chain that's loaded. I even tried updating to 2.11, which didnt work. So I tried a rollback to 2.01, 2.00... but to no avail. The click starts during the loading screen, about halfway through (time wise). It sounds like a digital sample rate mess up somewhere in the deep dark internals... Any help I would be so unbelievably grateful for!!! Thank you!
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A few months past the warranty expiry and it quit working. The lights around the volume knob light up in any one of several configurations when I turn it on. Bluetooth is dark and unresponsive. Tone and tap are dark. I can hear it turn on with the normal "click" through the speaker but nothing works. I've tried the factory reset, no change. Anybody else have this happen? Any clues?
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Line 6 LD175 Bass Amp...LED Flicker & Shutdown upon power up?
Darrenr0gers posted a topic in Lowdown
Hi there Line6 Community, I'm having a first time issue with my Line 6 LD175 Bass Amp. I've owned now 2nd hand for 4 Years with Zero issues when last night at rehearsal it started making a popping sound randomly (for 20 seconds) then it shut down. When you turn the unit back on it quickly cycles, flickers then the LED's go out. The amp doesn't produce any sound or anything (just the odd crack or pop). I pulled the chassis out just to have a quick look to see if it was something obvious but I couldn't see anything other than I noticed when you power the unit it and it goes out the Transformer starts making a loud continuous hum? Could it need a transformer replacement? I've factory rebooted it with zero success. I have a quick 30 second video to show you if you need. Any guru's out there who can pinpoint the issue or suggest the problem would be greatly appreciated! Thanks, -
I've gone ahead and opened up a ticket for a failing footswitch on by brand new Helix. Anyone else experience anything similar? Any solutions? My heart is broken!
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Hey! This is the first time I've posted on here, so hopefully I do it right lol. I have a POD HD 500 that I'm having issues with. I got it slightly used as a gift, so it doesn't have any warranty . I (relatively) recently broke the power input on it; the center pin pulled out with the power cable. I took it to a friend of mine so he could fix it for me, because I'm not great at soldering, and he got the new power jack installed, but it won't power up :(. The soldering job looks kind of clean, but I really wouldn't know. Everything looks fine to me, except there's a little red thing on the inside of mine, next to the new power jack thats different from the one thats in the one that I borrowed until mine got fixed. Was hoping to get this figured out soon, its been broken for about a month and a half. If anyone can help me figure this out, please do! I've attached a few pictures. The first is the little red thing I was talking about, in the working POD. The second picture, the little red thing, in the broken POD. As you can see, the one in the working POD significantly smaller than the one in the broken POD. The last picture was something that worried me about the soldering on the power jack. I don't think you can tell from the picture, but around each pole piece (or whatever you're supposed to solder on the replacement part) there is some black residue. I am really hoping the issue isn't here, because I'm pretty sure that means its ruined permanently. PLEASE HELP!!! :unsure: :unsure: :unsure:
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Q: The ABCD lights are flashing and the unit does not function, even after a factory reset. A: This is recovery mode, meaning there was a failed update attempt. The unit will function again once the update is successfully completed. In the event of a failed update, power up while holding A/C and retry the update using the Line 6 Updater found at www.line6.com/software. If the update fails repeatedly, you likely need to try the process on a different computer. Q: I'm seeing the "Load error 21" error message OR the A/D lights are solid and the unit is non-responsive. A: These situations are likely caused by corrupt tones. If you find yourself in one of these "bad tone" situations, you should follow the steps below get to a fresh state: o Copy your User tones to My Tones (backed up in the cloud) or share them with the other options offered by the app so that they're backed up o Forget the Bluetooth connection o Reset the unit ( hold Master volume + tap while powering up) o (Re)install the v1.10 firmware, which resolved many patch and Bluetooth issues o Uninstall the app o Power cycle mobile device o Install latest version of app o Pair to Firehawk Load user patches one by one, testing each one along the way, to find the bad patch. It would be great if you can tell us if you find a bad patch you found on our cloud so we can test it and/or eliminate it. Q: What can I do if I am experiencing Bluetooth connectivity issues between my Bluetooth device and the FIREHAWK FX? A: Make sure you are using the latest firmware and app. For other troubleshooting steps about Bluetooth connectivity and usage, check out our Bluetooth Connectivity FAQ HERE. Q: What should I do If I am experiencing connection issues with the FIREHAWK FX Remote app when I switch back and forth between apps on my iOS device? A: An important thing to note about the FIREHAWK FX Remote app functionality is that in addition to the iOS Bluetooth connection between your FIREHAWK FX and your iOS device, there is a secondary 'sync' connection between the amp and the app. Each time you minimize/close the app, the connection between the FIREHAWK FX Remote app and the FIREHAWK FX will need to be re-established, even if your iOS device is reporting that the FIREHAWK FX is connected via 'Bluetooth'. In this case, re-opening the FIREHAWK FX Remote app will automatically re-establish the connection within a few seconds. Make sure to look at the main menu of the FIREHAWK FX Remote app and wait for it to indicate that your FIREHAWK FX is 'connected' before moving forward using the app. If it does not automatically re-connect, close the FIREHAWK FX Remote app by double-tapping your iOS home key, then sliding the FIREHAWK FX Remote app window up and off the screen. Relaunch the FIREHAWK FX Remote app and it should re-sync itself with the FIREHAWK FX. Android devices usually have a function that lists all open programs where you can slide the app left or right to close it. Relaunch the FIREHAWK FX Remote app and it should re-sync itself with the hardware.
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Hello there, I bought this machine about a year and a half ago, loved it ever since. Recently I upgraded my desktop with a new SSD to replace the older smaller one, but since that moment the GX hasn't been working properly. I've had it plugged in for a year and a half with the speakers plugged into the GX to play not only my recordings, but also normal sounds from Spotify etc. Worked perfectly, until the new SSD. It plays sounds etc, but every 5 seconds I hear a crackling noise. You of all people understand my frustrations. I've downloaded all the GX drivers (I think, googled for Line6 GX driver and downloaded that), the Asio4all drivers and I've updated through Monkey as well. Completely updated Windows, too. Speakers work perfectly without the GX, but as soon as I want to plug them through the GX it starts crackling. Do I need to change any settings I don't know about? Please help me, I'm desperate...
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Hey, so my DL4 cut out the other day and I've opened it up to find that batteries have exploded and leaked acid all through the pedal. The circuit is pretty burnt and it won't start at all. I've only ever run it off a line 6 official power supply. And am always super careful with the unit. Has anyone else had any problems like this? Also, being based outside of Europe, or the USA. There is no number or emailing address for me to get in contact with line 6 about the issue. If anyone could shed some light on where I can get in communication about customer support, that would be fantastic! Love the DL4, I just want to get it revived :( -
Hi to all , I just purchased a DT25 head and I am trying to connect it to Monkey to see what firmware I have. I first tried using a cheap Chinese ebay cable and I was getting no lights on the midi side. I went out today and bought a hosa midi to usb converter and I am having the same issue. No lights on the Midi side, just on the usb side. I connected Midi in of converter to Midi out on the amp and vice versa for the Out. Any help would be greatly appreciated. Thanks again.
