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If you are experiencing problems in trying to log into your account on the Line 6 website and/or support forums, here are a few tips to try to help you get logged in: Clear the cookies, temporary internet files, and cache within your internet browser. This can typically be done within the Preferences or Options of the internet browser you are using. ***NOTE: Clearing these items may result in losing your browsing history, saved passwords, and other offline files that have been cached for navigating websites. [*]Try a different internet browser. There are several internet browsers that are available for free to browse the internet with such as: Internet Explorer, Mozilla Firefox, Google Chrome, Firefox, Safari, Opera, etc. [*]Disable any anti-virus, pop-up blockers, anti-spyware, or download accelerators. [*]If none of the tips above help, please contact your internet service provider to check for any problems with your internet connection.