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  1. Possibly a bug or possibly something I'm not doing right: I'm trying to use path 1 for a guitar using the Guitar Input, and trying to use path 2 for a bass guitar using the Aux Input (found on the back) When I set this up, so that Path 1 uses "Guitar" as the input, and Path 2 uses "Aux" (neither are using the Multi-Input), signal from the front Guitar port is always sent to Path 1 AND Path 2, when I would expect it to be sent to Path 1 only. If I use the return jacks I can get it to work, but then I'm losing one of the return slots. Is this a confirmed bug? Ta very much, redev
  2. Is anyone here pretty experienced with automating preset and snapshot changes inside Logic Pro X? I’m having an issue with automating the changes to while sending hotkey messages to control Logic. Curious if my problem is in command center or in the setup of the midi track within Logic. Hotkeys work perfectly until I start to automate patch / snapshot changes. As soon as I add the automation track, the hotkeys glitch out. I've also used MIDI notes instead of hotkeys and still encounter the same issue. So, for example. I’ve got hotkeys set up for play, stop, cycle, next marker, and previous marker. Momentary switches. Works perfectly without issue. Then I add the automation track. When I hit the play button on the Helix, the button acts like a latching button and causes the whole project to glitch out. Only way to fix it is to turn off the Helix and restart Logic. Hopefully I’ve explained this in a semi-understandable way haha thanks in advance for any advice on how to fix this!
  3. Somehow, during service, my instrument cable disabled my preset. Is this a known bug? Is it a feature that I am somehow accidentally enabling? Is there a way to turn it off or fix it? In moving from my usual spot, to the front of stage, and back to my usual spot, my cord draped over my Stomp. In moving my cord off my Stomp, somehow I moved from my preset (004) to the next preset (005). In attempting to go back to 004, it would skip to 003—back and forth between 003 and 005. This issue persisted until I was able to turn my Stomp off and back on again. Thankfully, I had a duplicate preset ready to go. This is the only issue I’ve ever encountered with my Stomp in the couple of years since had it, but this issue has popped up a couple times now. Thanks in advance!
  4. Hey all, My amp will randomly max out the reverb mix. I go in to the app and move it back down to my desired level but it will just jump back to 95%+ after a few seconds. This happens if I have the Bluetooth connected or not. I have updated the firmware to the latest version and unistalled and reinstalled the app to no avail. I have seen a similar post but with a different parameter, but there was no response. I need this resolved otherwise I'm gonna have to get shot of the amp as its literally unusable. Thanks.
  5. I have uploaded my Pod Go .pgp patches, and when they are downloaded, they change extension to .l6t (original uploaded files were .pgp). I have tried this numerous times, with same results. It seems like a bug. Does anyone knows how to resolve this? This is an example: https://line6.com/customtone/tone/5879890/ You will notice that it is uploaded and marked as Pod Go (.pgp) file, but still... I would appreciate any help.
  6. So, I bought a Vetta 1 combo today and it was working perfectly in the store. I brought I home and plugged it in and was presented with this (see image) the screen looks garbled and wonky. I took it back to the store because they have a 60 day warranty on used items and i won’t have it back for about 2 weeks. Does anybody know anything about this? I thought it had something to do with the internal battery but I just want to see if anyone here knows anything about this.
  7. I updated Native to 3.10 and now have noticed that some of my blocks are missing some of their assignments. For instance I had a expression pedal controlling the delay time on the Cosmos Echo (midi cc4) and a Bypass parameter (midi cc12) working just fine before updating to 3.10. Now the Time parameter is gone and when I add it back it will not save the time parameter, it just disappears when I reload the saved preset! A similar thing is happening with my volume block. In the video you can see that both parameters (bypass & time)are there then after switching back and forth presets the time parameter is gone. Any help with this would be greatly appreciated. Thanks, Leroy IMG_1107.MOV
  8. So I'm using my FBV Midi controller's expression pedal with Native (have tried both Reaper and Cantabile - this happens in both). On the Pitch Wham block I'm assigning my expression pedal (CC7) to the Position slider and it works perfectly, however if I switch Preset (and then reopen it) or restart Native the controller assign is gone. I can assign the expression pedal to other sliders on the same Pitch Wham such as Mix and that works and saves. I've also tried creating a blank preset with ONLY a Pitch Wham and this still occurs. You can see in the screenshots, the preset is definitely saved and all I have done is switched to another preset and then re-opened the original preset and the controller assign is empty.. Can anyone replicate this??? Can you assign an expression pedal to the Position slider on the Pitch Wham AND save it???
  9. I just started my 15 days trial today and I mostly like this software but seriously, why is the input meter so glitchy? Output meter too. Compared to my DAW's (REAPER) meters, Helix Native's meter sometimes simply "doesn't notice" I just played a note, and when it does, it's some random level. Also the little bar that marks the highest volume reached sometimes just doesn't appear. Honestly looks like a bug. It's just barely usable to set the input gain. Or is it just me? Running on Windows 10, VST3.
  10. Hi I think I found a small bug in cosmos echo when you set it to 1/8 triplet delay it sounds the same as 1/4 triplet delay. cheers Milo
  11. Hello, I have a strange issue with my Line6 Helix device. Even when I turn down my "Phones" output all the way down to zero, I still hear sound coming from my right headphone. Is this a known bug? Is there a way to fix it?
  12. I'm using Reason 10 as my DAW, and whenever I load Helix Native, esp if I go to a user preset (a new blank slot or one of my previously made patches) I get auto patch changes even when the sequencer is not moving and no midi is being sent. Any ideas what causes this or how to prevent it? For example, I turn off the delay and reverb at the end of my patch (bypass) to hear the pure tone so I can edit the noise gate, and while I'm tweaking and playing, the reverb turns on for no good reason, and I look up and sure enough, I'm on snapshot 2, when I DIDNT MAKE ANY SNAPSHOTS because it's a BRAND NEW PATCH?! What gives? I'm on OS X 10.12.6 (I know, old, but still meets the requirements, and no I'm not upgrading my OS), and Reason 10.4d4. I'll check Ableton/Logic/PT but even if it *does* work normally in those, I want to use Reason as my VST host and I've never had any problems with any other plugin I've ever used (from Native Instruments, Waves, Roland, Novation, Toontrack, XLN, etc) this Line6 plug is the only thing that has ever shown such weird behavior. Thanks!
  13. Hi all. I'm currently still on firmware 2.81. Had no issues with my helix floor until upgrading firmware a few months back. After the backup and upgrade a whole heap of presets I'd made did not function properly, with 'snapshot unable to be recalled' (or a very similar message) being shown in HX edit. What I found was that reverb or delay blocks seemed to be at fault and I had to go through and change them (delete block and add it back in again) and re-save all the presets so they worked again and could be saved and reconfigured in snapshots. Now I have that all fixed I have recently, in the last 3 weeks, experience my unit starting to cut out, either indefinitely, ie screen still lit, ability to change presets and snapshots etc but no audio coming from the unit, or the unit will stutter, ie I could play a chord and let it ring and the audio being transmitted either to monitors or amp (this happened live at the weekend) cuts in and out in a very random and digital way. There's no manipulation of the sound (warping etc), just like there is a mute switch being flicked on and off intermittently. It feels like this is a processor issue, but I don't really know. Any recommendations? Should I just backup the unit and update to the latest firmware and hope this fixes the problem?
  14. Hello guys, I have a strange problem with Helix Native in Cubase 9.0.40. When I activate the Monitoring on an Audio Channel with Helix Native as Insert Effect, I still get the clean signal together with the processed Helix Native signal. Even if I deactivate all outputs in Helix Native, I still get the clean signal from the Guitar. Direct Monitoring in Cubase is deactivate (obviously as you can also hear the processed sound from Helix Native) and other Plugins (like Guitar Rig) don't have this problem. It seems that the clean sound is always routed inside Helix Native when Cubase Monitoring is activ. This problem appears only with Monitoring. When I play back a recorded track (monitoring function now deactivated as it wouldn't play back the sound), the signal is processed the normal way. Does anybody else have this problem? Thanks for your suggestions. Greetings, Jan
  15. Hi! I've been using the Helix for 3-4 Months now and i really love it. Now i started messing with the whole Snapshot thingy... Basically, what i want to do is: - Switch between 8 presets normally - on one of my presets i want to switch the snapshots i've created - go back to 8 presets again Now, maybe i'm doing something horribly wrong but i can't get those simple 3 things to work properly. What i've done so far: I can switch to 4 snapshots / 4 presets in the global setting, this works perfectly. I can do the normal 8 preset thing. BUT as far as i understand, i should be able to switch between those modes with the "MODE" switch. But everytime i hit the "MODE" switch, ll the scribble strips go black and nothing else happens. If i push the "MODE" switch again, it goes back to 8 presets. I've done a global reset since, but this hasnt changed a thing. I guess there is some setting i am missing and then it should work properly? I would really appreciate if you could do a "step-by-step" explanation for dumb people like me^^ Or just tell me where the setting are that i'm missing... Thanks a lot!
  16. Hi everyone, First time poster. I have read through the topics here on the forum but it seems like the topic has not been covered. Been using the helix floor for a year now. Great piece of gear! It is in my understanding that using snapshot is the way to go to change parameters with a patch without the ''sound gap'' you would get by switching presets. So I've been using snapshots for in-song changes, and presets for song-to-song (which seems to be common). Until now everything worked fine. I updated to 2.82 lately. I have a couple of presets based on the same ''rig''; the only thing that tends to stay the same would be the amp settings. Effects and snapshot changes. Last week I started to experience a ''sound gap'' (like the one you get when you change presets). Strangely, it seems to be related to when 2 presets are the same, within the setlist. I tried to build the preset from scratch instead of copying it, but as soon as I match the amp settings, I get that problem when I go through the snapshots. I don't know if someone encountered a similar problem, or even if I did explained it well, but if anymore encountered a similar issue, or have a fix... Thanks in advance for your help. English is not my primary language but I'll try to give more details if some of you have question Thank you, Cédric
  17. My patch-settings (Amp-Parameters) differ from one unit to another! The unit on the left side is a HD500x, the one on the right side is a HD500 The unit on the right side differes in a missing "Blackface Lux", which is wrongly replaced by a "Blackpanel Pete" and all Amp-parameters seems to be at the default-settings. I have re-flashed the POD500 (noX) but the problem is still the same. It is espacially spooky, because the following preset 01D is the same one as the 01C where only the Phaser is turned on. I will now reflash the unit 2-3 times again. Please help me!
  18. I've had the Helix a couple weeks, and have been studiously setting up a single Preset and 8 Snapshots. Since Snapshots are my primary focus due to the large delay in preset switching, I've set the Global Setttings > Footswitches to "Manual Return" instead of auto. This was previously working fine. I could tap the Cancel button to return to Stomp box mode and enable/disable individual effects. Or I could use the Bank Up and Bank Down buttons to navigate around. Today when I boot up I find that I can't get into Stomp Box mode at all. Pressing cancel does nothing. Holding cancel will open Edit mode. Pressing up or down will allow me to choose a bank. I can choose any snapshot... I just can't get into stomp box mode? I'll try re-flashing later, but maybe I've just tweaked something weird. Anyone have ideas? I did muck with Global settings a bit to see what they did, and tried reverting some changes with no luck. ______________________ Coincidentally (or not...) The Bank Up and Down don't work as expected while in Snapshot mode. If I press Bank up, it will move one bank DOWN. Then pressing it again moves up as expected. Likewise, pressing bank down while viewing the snapshots will open up the next bank UP. Pressing it down again then moves back down. For example, I'm on preset 2A. Pressing Bank UP displays Banks 35 and 36. Pressing UP again displays Banks 1 and 2. Pressing Bank DOWN first displays Banks 3 and 4. Pressing DOWN again displays Banks 1 and 2. OCCASIONALLY no numbers will display at all and it will just say BANK on each. Pressing UP or DOWN returns to the expected BANK. Reversing the Bank up and down has no effect. It goes the wrong way the 1st time, then the way it was set the 2nd and 3rd. WTF?
  19. Hi, Does any body experience this same issue? I've updated my Helix Floor from 2.7 to 2.80 and all my vintage delay blocks become a sort of ghost.It disappears from the signal path but they are still sounding in the back. If you try to do something that involves the delay parameters, even changing the tap tempo, it stops. I've already update my firmware to 2.81 and restore this presets from the 2.71 backup and still the same. This is my main delay so i don't wanna to reload every preset manually. So if anybody can help me, i'll be happy. Hola, Alguien tuvo el mismo problema? Actualicé el firmware del 2.7 a 2.80 y mi bloque de vintage delay se transformó en una especie de fantasma. El bloque desapareció pero aun sigue sonando. Si muevo cualquier parámetro relacionado al delay, este deja de sonar. Actualicé al 2.81 y restauré los presets desde el 2.71 pero todavía sigue el mismo problema Es mi delay principal y no quiero tener que volver a cargarlos de cero. Si alguien puede ayudarme, excelte Regards, Saludos.
  20. There seems to be a bug with assigning multiple control parameters to a footswitch. Setup: Assign a footswitch to toggle between 2 settings in a delay block: (A) Low feedback + low mix (B) High feedback + high mix In Global Settings > Preferences, snapshot edits set to "Recall". Problem: Helix gets "confused" about the ON and OFF states of the footswitch. This typically happens when changing snapshots. Description: 1) Select Snapshot 1. Press footswitch > ON. Parameters set correctly to (B), footswitch lights up. 2) Switch to Snapshot 2. Press footswitch > ON as well. No issues so far. 3) Switch back to Snapshot 1. Sometimes this bug occurs: press footswitch again > it goes from ON to OFF, but parameters jump from state (B) > (A) > (B). Parameter states are (B) but footswitch light shows OFF, meaning states are reversed. 4) Switch back to Snapshot 2. Footswitch functions normally, with ON corresponding to state (B). 5) Switch back to Snapshot 1. Footswitch behavior still reversed (ON = state (A)) This setup was working fine before the update. It started after updating to 2.80. I've tried this on a new preset, same problem happens occasionally. But not always. Sometimes restarting the unit fixes it for awhile. Can anyone verify?
  21. I'll admit it I was one of the guys screaming for Line 6 to get there finger out and release this update, of course, they didn't take any notice and none of what I said or any of the other excited customers were screaming either, we got slammed and shot down by all the 'protectors of the realm', don't get me wrong here, I really like my helix, ( I don't love it ) As a tool to get great tones for my gigs, I'm a part-timer I do around 2-4 gigs a week in pubs and clubs and can make a few quid to pay for our cars or holidays, its a nice income stream, I'm not a full-time muso I do have a decent 50hr per week day job too. Helix suits me, as for me its good balance between costs and quality, I enjoy using it and thus far has been as reliable as my POD2, XT Live!, HD500X, it was a natural upgrade, I use the Helix direct to my FOH, I don't use and foldback and have no amps on stage, basic... I know my gear well though, I've been doing the above for over 20 years successfully. So this 2.8 update that they have rolled out... mmm, I did upgrade but quickly rolled back as its not ready guys... And I can see many people are using it successfully, maybe they don't use their gear the same as myself for example and so they won't see the bugs the whole upgrade process was incredibly slow, and even stopped halfway through, ( expected but not good ). My experience with the 2.8 release os one of disappointment, the platform runs slower, and yes tell me I'm wrong, but I know my gear and my helix runs slower with 2.8, L6 has managed to break several users Units with this update, maybe pilot with a few errors but many aren't, they appear to follow the instructions (how many pages). We are supposed to be thankful that L6 is giving us this for free according to some folk on here, they still don't get the concept of 'We bought a platform!' how else do we use it, L6 has an obligation to there customers to make sure that the rollouts are as trouble-free as possible, who beta tested this crap? don't tell me the 'L6 Ambassadors'? a few brand loyal consumers.. I honestly think that L6 beta program is to blame, L6 has a lot of users that really know the gear well but don't comment on here or TGP, users that play and use the gear for real every week.. not in a church or bedroom but on a stage or studio for cash... these are the guys and gals that can tell you if there's an issue anywhere with the platform, I'm sure some of the beta testers also do these gigs but I know for fact that some of them do not, So for all of the folks that think L6 is giving us these updates for free, Line6 have sold a platform (operating environment)that they have control of, they don't sell upgrades because consumers wouldn't buy into the platform without updates.. Think Android and you're nearly there.. How about all those that said they'll release it when its ready... They haven't... Those that think its amazing.. MMmm no Those who rolled back... Good on ya Ready for the onslaught of hate.. check
  22. Alright so a bit of backstory. I got my hx stomp back in March, everything was fine until it started freezing up on me and when it froze I can’t switch patches. This would’ve been bad because my band has tons of different patches needed to play a set. Wasn’t a problem though because line 6 took care of me, I sent it back pre paid shipping, and they sent me a new one about 2 weeks later. Completely free, and since then it’s been great, no issues, it’s basically my amp and everything. Until today. I’ve been troubleshooting for awhile now and it has to be the hx stomp. Basically my cab just has a ton of static right now and noise. It’s so loud I can’t even hear my guitar over it. It’s never been like that. I tested all different cables, running straight into my power amp and checked everything, but every time I plug back into the hx stomp it gives off the noise. So I tried different guitars, cables, and in every type of configuration but still nothing. I tried changing wall outlets to see if that helped but nope. The only thing I haven’t done is update it to 2.8 but I’ve seen many reports of it breaking the helix so I’m waiting on that. Any help to figure this out is appreciated.
  23. Hi, unfortunately I recognized a display error (reproducable) at my HX Stomp. I see a black square or line instead of the values in the left corner of the device. Any idea why this happens? Best, Bastian
  24. The integrated expression on my LT pedal broke down. I already contacted my dealer and my LT is hopefully going to be repaired soon. In the meantime I bought a YAMAHA FC7 expression pedal to do the job. It works fine, I just had to switch the polarity. I have the EXP 2/ EXT AMP control set to EXP 2 in on every preset. But every time i switch a patch Helix forgets the external pedal. I have to go through the global menu and "refresh" the EXP 2/ EXT AMP setting to get it work. This is extremely annoying during a live setup. Could not figure a workaround for this.
  25. Using HX Stomp, there are black boxes touching some shortcuts. Also when we are selecting category in the effects list, and we touch the fs1 or fs2 sensor, we got a black box on the screen, and covers a part of the display. Also when you enter in the tuner option and you touch fs1 and fs2 sensors, you got a question 'swap fs1 and fs2' and with any option you select, this pop up stay there mixing with the tuner screen
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