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Found 5 results

  1. Here are some recovery steps if the update fails when using HX Edit, or Line 6 Updater on your system. Make sure your laptop is connected to power, or be sure to check your USB cable connections. If you're on a desktop system, we recommend connecting to the rear USB ports near the power source. 1) Download and install the latest version of HX Edit BEFORE you run the update. If you're on a Windows computer, it may be helpful to restart after the installation. https://line6.com/software/ 2) Put your Helix into update mode, by pressing and holding buttons 6 and 12 while you power on the Helix. For the HX Stomp, press and hold down the RIGHT page button while power on the device. (You may get a blank screen that is white, or black - this is normal for the HX Stomp) 3) Then use the Line 6 Updater (NOT HX Edit) to run the latest firmware update again. Make sure only the Line 6 Updater is running during the update, close all other recording applications. (If the Helix is in update mode, it should show up on the screen when updater is open after you sign-in. If the Helix doesn’t appear, try re-booting the Helix normally, you should also try different USB ports on your Mac or PC). For further info on the update, please check out this page: https://line6.com/support/page/kb/effects-controllers/helix/helix-350-release-notes-r1003/
  2. So the history is today arrived my Pod Go, everything work as intended, but later I tried to install the Go Edit software... Everything worked until it asked me to update the firmware. The update failed. Now my Pod Go won't even boot, just shows up the blank pod go logo. What I've tried: Reinstall all drivers (won't fix) Tried to update with Line 6 Updater (Neither Go Edit & L6 Updater recognaise the device is connected) All the avobe but in Update Mode (Nothing :) ) All the avobe with another USB (Nope) Factory reset (Doesn't do anything) I know the factory reset shortcut is "press C&D buttons while powering on" but doesn't seem to do nothing. Maybe I should reclaim, and forget all the affliction it's causing me. Please help.
  3. I just received my amplifi 75. Tried updating over bluetooth and update failed. But I cannot factory reset the amplifier, I powered down the amp, pressed down the Master volume button and tone button. Nothing happened. I powered it down again and did the same thing for a minute nothing happened. I even kept pressing them for 5 minutes and nothing happened! Is there a way around this is there something wrong I'm doing??
  4. A failed firmware attempt can have a number of causes. Computer users may be having USB hardware or driver configuration issues, while mobile device users may experience Bluetooth range or interference issues. In any event, a failure in the update process will produce the following page: In our experience, in addition to using Update Mode as laid out on the above page, the best results come from using the USB updater, possibly on multiple computers in case a given computer is experiencing USB configuration issues. We have seen some users experience update issues with older Firehawk drivers still installed on Windows. Go to My Computer > Device Manager > Firehawk then right click "Uninstall Drivers" make sure you click the box saying "Remove Files" Then unplug your Firehawk, plug it back in and repeat these steps until Windows doesn't have any more drivers installed to assign to the Firehawk. Finally, reinstall the latest driver and let Windows assign it.
  5. It drives me crazy that this device started with iOS only and suddenly they switch support to windows. Why can I not update through my mac? I have another post on here describing my woes when updating through my iOS devices. For the past 3 days i have had a fancy looking speaker with blinking lights. Going back to Guitar Center to see if they will let me return it.
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