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  1. Hi, I recieived my AMPLIFi 75 amp yesterday and went about updating the firmware on it last night. After a good deal of frustation (The PC app kept failing to update) I managed to update it via my Mac but now I can't connect my android device, the bluetooth connects fine and the app is clearly seeing something as it says that the firmaware isn't up-to-date and so I can't us the app to make changes. I've checked on the Mac and it shows the amp firmware as definately being 2.6 and the phone app is too. The phone I am using is the Nexus 6P. Any help would be greatly appreciated.
  2. Recorded Live on Jamkazam.com Recorded using Helix 2.30 and Variax Last session for 2017!. Hear this epic session..it rocks from beginning to end, non stop action, Hear it in 96k! SuperMassiveMomentum is a live performance improvisational group that plays live over the internet from 2000 miles apart. Hear how three musicians come together to create an epic adventure in Guitar, Bass and Drum progressive coolness! https://hearthis.at/joejeffries/supermassivemomentum-live-12-8-2017/ Session: Three Players Distance 2000 miles apart Latency Reported 29 mS Streaming at 512 kbps (stereo) Frame size 1 mS using experimental settings in jamkazam Mastered at 96k
  3. With the proviso that I haven't had a chance to do and explore this upgrade yet myself, I suspect a couple of cautions are in order. Full backup is essentially an extended version of the Bundle backup from previous version, which is great, but it looks like it has the same caveats... As has been discovered, and makes logical sense, restoring from a full backup after a firmware upgrade overwrites any new factory setlists or presets that came with the upgrade. For that reason, it would be great if Line 6 could provide the factory setlists as separate downloads. A corrupted preset can prevent you from being able to restore. In fact one of the biggest new features of 2.30 IMO is that it appears to detect at least some corruption when you do the export, so you know then to isolate which one and deal with it, instead of finding out when you really need to restore that your backup is unusable. I have no idea if it's actually doing any kind of on-the-fly inspection or testing, but my guess would be no, it simply tries to export, and goes off the rails if it hits something sufficiently unexpected, like software does. It's still great that it fails on export in some cases, but there may be other kinds of corruption that won't be detected until you import. For all those reasons, with prior versions I think many people did setlist and preset backups in addition to bundles. That's quite likely still wise. I don't mean to knock Line 6 or this upgrade, by all reports it seems awesome, can't wait to get there myself :)
  4. HELIX, When will we get a new firmware update?? Seems this is taking along time? Appreciate the response MJ Latest recording with Helix and Variax https://hearthis.at/joejeffries/supermassivemomentum-live-10-13-2017/
  5. Anyone else getting We're sorry.We encountered an error processing your request. when trying to download the new firmware update
  6. Hi Is there any chance of a firehawk firmware and flash update for Windows Vista? Ive already spaffed all my money on this new pedal, and cant afford a Windows 7 pc to update. This renders all the fancy android app stuff useless. Alternatively, can the firmware be updated over and android phone's bluetooth connection? Thanks
  7. So I haven't updated my Helix once since I bought it and I'm still on v1.04.3 firmware. How do I backup all my presets on Helix? - the new editor I downloaded just shows me a message saying that my firmware is out of date so does that mean I can't back it up there? and if I can't with the this version of the editor is it possible to find that editor version still somewhere to save all my presets/ factory restore my helix/ and then update and upload the backup to my helix? Thank you.
  8. In the description here you find information on firmware update for the Helix: http://line6.com/support/page/kb/_/effects-controllers/helix/how-to-update-the-helixs-firmware-r776. If I understand this info correctly, this means that I need a running internet connection for the update. The problem is: There is no WiFi, nor any other internet connection in our band's rehearsal room whatsoever. And I'd hate to transport the helix more often than I have to, at least until I've got a flightcase for it. So my question is: Is there a way to download the firmware file and install it offline?
  9. Has anyone been experiencing the problem I’m having? I've had this problem since purchasing the unit with it hanging for seemingly no reason and at odd times. I updated the firmware whilst following all of the instruction and holding my mouth in the right position and all that. After the update it seems to work for a while and now it hangs several times a playing session. The scenario goes like this: I’m playing along having a good ole time and I go to change a preset or parameter and all the controls are inoperative. Only solution I’ve found so far is to power cycle the unit. Luckily I haven't had this issue live because I’m not playing live at the moment. If I were playing live I would not count on this unit as of right now. I love the sounds and ease of use otherwise! I like this unit way better than the Axe FX for ease of use but not for reliability. The Axe FX was solid as a rock in terms of glitch free. Anyone else having this issue?
  10. Important note ye Helix users. After you backup your presets and IRs and update your firmware and run the global reset (FS 9&10 on the floor version) and do a restart make absolutely sure to shut the Helix down and restart it one more time before you start tweaking your presets. You will notice that the first time you shut down and restart the Helix after you have updated the firmware, done the global reset, and loaded the presets from your previous firmware version that the screen will show that all the presets loaded from your prior firmware version are being rebuilt. Again, this will happen on the next restart AFTER the global settings reset/restart and the load of your old presets. I don't know if this will impact any presets you have modified in between the firmware update and your second restart but it seems like a good precautionary measure to let your restored presets do their final rebuild before you start changing them. You will also want to back up all your bundle, setlists, IRs, and presets AFTER you do the second restart of the Helix and all of the presets from your previous firmware version have been rebuilt (you can do it before if you want as well). Rule of thumb, make sure you get good backups and don't start changing presets until after you can do a restart and there are no longer any rebuild messages on the screen during the bootup process.
  11. Trying to use the PC utility to update the firmware, but Windows can't find a suitable driver. I'm running Win 7 SP2 x86. Look at the attached picture for the errors I'm getting. Where is the actual driver? I can try to point it to the actual driver in device manager, but I don't know where it would be.
  12. I just received my POD HD 500 and wanted to update it with the Line6 Monkey. I downloaded the file, but while installing it said "POD HD 500 Update failed. (Code 80007211) Firmware update timed out waiting from response to the device. Try the update again, making sure the cables are still connected". I tried it a few time, but the problem was always the same. So I downloaded the firmware (2.10) directly from line6.com and selected "update from file" in the monkey. Again the update failed an now the POD doesn´t boot anymore. It shows the Line6 logo, then blacks out and reboots. Even save mode doesn´t work. It just hangs while showing the logo (but doesn´t reboot). The POD isn´t recognized by the computer anymore, so I see no way to flash the firmware again. My system: WIndows 8, Intel Core i7-3630QM, 8GB Ram If anyone has a idea I will try it, even if it sounds stupid, cause I´m quite desperate. Greetz
  13. Hi, I was wondering if anyone noticed a change of the sound when updating from 2.10 to 2.11. I'm playing through headphones and I'm hearing a noticable increase of highs after the update (which I wouldn' like at all). Also some loss of dynamics. I did't change anything an globals set to the values I had before (alwas make some notes before updating). Global EQ is off. I'm not sure if it's just me or has there been some changes that affect the sound? Thanks
  14. Is anyone else experiencing this issue? I'm on a patch and then change to another patch and the unit hangs. The sound still works but all of the buttons are inoperable and the helix control floor unit does nothing. I had the same problem in 2.10 but now it's worse. Not Going to take this thing live with this kind of stuff happening. I had heard that Pete Thorn went back to his pedal board setup alone without the Helix. I wonder if it was because of little issues like this. Anyone else experiencing the same problems?
  15. Hello--just purchased a M13 and i am just in the try out stage to see if i want to keep it or not. -is there a way to check what the current firmware version that is installed?-i don't want to go out and buy a MIDI computer interface if it is not necessary. Thank you
  16. Hi All, New to the forum. I have had my Amp setup for 3 years now. I bought a new (secondhand) guitar that has renewed my enthusiasm to pick up a guitar again. It seems though there are other plans afoot! I jumped online to see if there were any updates for the pedal and amp and sure enough there is! First thing I did was renew my password to login (as I forgot). Then I made sure I downloaded Line 6 sotware: Licence manager, Monkey, FBV controller & Spider Edit to my Macbook Pro. So I had everything powered off. I plugged in my Cat cable to the Amp & Pedal. I plugged in the USB between the Mac & Pedal. Turned amp on and powered laptop and logged into Monkey. Monkey found the devices and found the updates required so I downloaded those. Then right at the end of the update it came back with an error message about making sure cables are connected. (which they obviously were as everything was initially talking to each other) Then the amps display said 'Downloading'. So I thought it must have gone through. It said downloading for over an hour so I thought, these are only midi files, they ain't that big! So I tried to reinstall and then it said in the on screen software under Device Firmware, 'Unknown'. I restarted everything again but when I switched the amp back on it still came up with 'Downloading' It was at this point that I knew something had gone wrong for sure. I did a hard reset and cycled the pwr. Nothing. I searched the forums and found the factory reset. I have done that and now all the amp says is 'Ready to Install'. (which I tried but just get error messages about the firmware) If anyone knows a fix for this please please respond. Help me Obi Wan Kenobi, your my only hope!
  17. Does anyone know if there is an archive anywhere of all the previous firmware updates, including the original factory firmware for the Helix? Also, I'm guessing it is necessary to pre-install whatever Helix editor goes along with the respective firmware, so is there also an archive of all previous versions of the Helix editor? Thanks in advance for any help.
  18. Lag time much better. Actually usable. Still getting a little noise on patch chances but has been lowered and might work for my next gig. THANK YOU... I'm gigging tomorrow night and this couldn't have come at a better time. Well maybe a few weeks ago would have been better. Ha...
  19. Hi! Recently I had a problem with the USB of POD HD 500. I was one of the unfortunately that bought the pod with the fragile USB and mine broke, as some other users have the same problem http://line6.com/support/topic/2633-podhd500-drivers-wont-install-on-mac/?hl=%2Busb+%2Bbroken&do=findComment&comment=17606. I took it to the support and they replaced with a new one, but the problem is that it's not working. When I enter in the configuration, it is written on the information: USB FW: V0.00. I think the problem is this, but I don't have any idea how I can update the usb firmware. Anyone could help-me?
  20. I cant get a USB-connection going in my DAW when I connect my amplifi tt to my computer via. USB. Thats my problem. It doesn't appear as a device in Reaper at all.. When I plug in my amplifi to my computer via. usb it tells me it fails to install unit drivers? I've had a lot of trouble updating my Amplifi to latest patch and Im not even sure it's done correctly. I tried locating amplifi drivers and updates on my PC, in the hope that I could do it manually, but nope. Line 6 dont have any software for amplifi products available for downloading I guess. Im very frustrated, please help
  21. It's been 3 years now... Is anything at all happening with the M20D? Any firmware updates planned.. any new patches being developed.. anything that resembles development, evolution, or even interest of any type? Could one of you Line 6 Techs, just one time, throw us one scrap of information on it?
  22. Since updating my Pod Pro HD with firmware 2.62, it will seize up in sync mode after a minute or two of editing with the latest and previous versions of HD Edit software. Has anyone else seen this issue?
  23. Excellent report. Last night the Helix with FW 2.0 knocked it out of the park. Great tone, many compliments (including my wife who is very critical ... which I actually admire and enjoy), and great band mix. Using the Global EQ, setting the output to max letting the mixer channel control signal, and just playing was very easy and extremely enjoyable. I didn't get to the snapshots of any of my presets during the 4 hour show so at this point the Z value was not addressed nor did it in any way detract my tone from FH. Thought maybe someone would like to get a report on this. That's my story and ... Dennis
  24. Hi All, I am writing you to propose the creation of a new footswitch mode which I believe would be very useful, especially for rehearsal or gigs. I usually use just a few presets (around 8), each including a few “direct access switches†such as volume boost on/off, modulation on/off that I often use. In order to do this I need to run my mighty Helix in STOMP footswitch mode. Unfortunately, this means that I have to step on BANK UP or DOWN every time I have to change the preset, in order to temporarily enter PRESET mode. This is not very comfortable as I have to always stomp two times to select a new preset. My proposal is to create a new mode, “MIX MODEâ€, where · FS2, FS3, FS4 and FS5: correspond to FS2, FS3, FS4 and FS5 footswitch of the STOMP MODE, · FS8, FS9, FS10 and FS11: correspond to FS8, FS9, FS10 and FS11 of the PRESET mode. This will allow the player to easily: 1. recall a new preset, by simply stomping on FS8, FS9, FS10 and FS11 (just one stomp) 2. activate/deactivate the preset’s FS2, FS3, FS4 and FS5 direct access switches using FS2, FS3, FS4 and FS5 (just one stomp) 3. Scroll through the banks by using FS1 and FS7 (just one stomp) This behavior would be similar to traditional MIDI controllers, such as MARK-L FX 25 ACE: it has a row of footswitches to recall presets and another one for direct access switches. What do you think of this idea?
  25. At the risk of sounding didactic I would say to all Helix users out there: Update your Helix to the latest firmware!!!!! I see a lot of posts from users with issues or questions who are still on older versions of the firmware. Do yourself a favor, go out and download the latest version of the Helix App installer and update your Helix. This should be the first thing you do upon receiving your Helix after perhaps a basic functionality check. It gives you all of the latest models, effects, presets, bugfixes, and enables you to use the latest version of the editor. It puts us all on the same playing field for making recommendations on how to get the best sound as well as identifying bugs. It will save you hours or days troubleshooting issues that have been fixed or trying to figure out why a preset you made in an early firmware version will not load properly. I know some folks have found it challenging on certain versions of Mac OS or with certain USB hardware but I encourage you to find someone with a computer that enables you to get on the latest firmware version, and the bonus is the additional features that have been added along the way. I know for many I am stating the obvious with a profound sense of discovery but if you haven't upgraded to the latest firmware yet, you are missing out and causing yourself needless headaches.
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