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Showing results for tags 'firmware'.
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So I haven't updated my Helix once since I bought it and I'm still on v1.04.3 firmware. How do I backup all my presets on Helix? - the new editor I downloaded just shows me a message saying that my firmware is out of date so does that mean I can't back it up there? and if I can't with the this version of the editor is it possible to find that editor version still somewhere to save all my presets/ factory restore my helix/ and then update and upload the backup to my helix? Thank you.
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In the description here you find information on firmware update for the Helix: http://line6.com/support/page/kb/_/effects-controllers/helix/how-to-update-the-helixs-firmware-r776. If I understand this info correctly, this means that I need a running internet connection for the update. The problem is: There is no WiFi, nor any other internet connection in our band's rehearsal room whatsoever. And I'd hate to transport the helix more often than I have to, at least until I've got a flightcase for it. So my question is: Is there a way to download the firmware file and install it offline?
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G70 will not update. Progress bar never gets beyond 80%, sometimes it times out with an error at 0% and everything in between. "Firmware Update Failed An error has ocurred. Please try again." Done this probably 50 times, downloaded the update locally and tried updating from there. No luck, no help. Any ideas?
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Just got a brand new Helix LT and wanted to upgrade it to the latest and greatest. I downloaded the latest driver, updater, and the 2.21 Installer. Whenever I run the Installer, I get the following message: Firmware Update Failed An error has ocurred. Please try again. Please follow these steps when updating your Line 6 Product. 1. Turn the power switch off, then back on. 2. Ensure the USB cable is connected directly to your computer and not to a hub or peripheral such as a keyboard or mouse. 3. Click 'Continue' and attempt the update again. Of course I follow those steps and get the same results. Now the Helix doesn't even boot - it shows some glitchy blinky logo on the screen with the message "Boot failure Entered Update Mode!" There's also a red -3 in the upper left corner. Any advice??? (I'm running a Win 7 machine and followed the steps to update)
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Has anyone been experiencing the problem I’m having? I've had this problem since purchasing the unit with it hanging for seemingly no reason and at odd times. I updated the firmware whilst following all of the instruction and holding my mouth in the right position and all that. After the update it seems to work for a while and now it hangs several times a playing session. The scenario goes like this: I’m playing along having a good ole time and I go to change a preset or parameter and all the controls are inoperative. Only solution I’ve found so far is to power cycle the unit. Luckily I haven't had this issue live because I’m not playing live at the moment. If I were playing live I would not count on this unit as of right now. I love the sounds and ease of use otherwise! I like this unit way better than the Axe FX for ease of use but not for reliability. The Axe FX was solid as a rock in terms of glitch free. Anyone else having this issue?
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Is anyone else experiencing this issue? I'm on a patch and then change to another patch and the unit hangs. The sound still works but all of the buttons are inoperable and the helix control floor unit does nothing. I had the same problem in 2.10 but now it's worse. Not Going to take this thing live with this kind of stuff happening. I had heard that Pete Thorn went back to his pedal board setup alone without the Helix. I wonder if it was because of little issues like this. Anyone else experiencing the same problems?
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Hello--just purchased a M13 and i am just in the try out stage to see if i want to keep it or not. -is there a way to check what the current firmware version that is installed?-i don't want to go out and buy a MIDI computer interface if it is not necessary. Thank you
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I highly recommend everyone do this periodically/now but particularly before and after updating firmware, and making backups for firmware updates. Go into the Editor's 'Help/About' section (upper left hand corner of the Editor) and confirm that your Editor version is the same as the firmware version indicated below it in the Editor screen. Do not update your firmware until you have backups from a version of the Editor that matches your current firmware. The Editor version should also match the firmware version that comes up when you first start your Helix. This may seem unnecessary but I think some will be surprised to find that their Editor version does not match their firmware version, even though they executed all the right steps (or didn't ;) ) during upgrading. Sometimes the Helix software must be uninstalled first and reinstalled to get the software to install properly or get rid of stale registry entries or links. You may be using an older mismatched version of the Editor and not even realize it. Especially in cases where the difference between the Editor versions is subtle as in the change between 2.10 and 2.11. Having a version of the Editor that does not match your current firmware can cause problems with your loads from backups in future firmware versions as well as a number of random issues with using the Editor. I wager some users will be surprised to find that their firmware and Editor versions are not the same after doing this check. Update: The HX Edit version that matches your firmware version are not always the same. For example, currently HX Edit 2.52 is matched with firmware 2.53.
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Hi All, New to the forum. I have had my Amp setup for 3 years now. I bought a new (secondhand) guitar that has renewed my enthusiasm to pick up a guitar again. It seems though there are other plans afoot! I jumped online to see if there were any updates for the pedal and amp and sure enough there is! First thing I did was renew my password to login (as I forgot). Then I made sure I downloaded Line 6 sotware: Licence manager, Monkey, FBV controller & Spider Edit to my Macbook Pro. So I had everything powered off. I plugged in my Cat cable to the Amp & Pedal. I plugged in the USB between the Mac & Pedal. Turned amp on and powered laptop and logged into Monkey. Monkey found the devices and found the updates required so I downloaded those. Then right at the end of the update it came back with an error message about making sure cables are connected. (which they obviously were as everything was initially talking to each other) Then the amps display said 'Downloading'. So I thought it must have gone through. It said downloading for over an hour so I thought, these are only midi files, they ain't that big! So I tried to reinstall and then it said in the on screen software under Device Firmware, 'Unknown'. I restarted everything again but when I switched the amp back on it still came up with 'Downloading' It was at this point that I knew something had gone wrong for sure. I did a hard reset and cycled the pwr. Nothing. I searched the forums and found the factory reset. I have done that and now all the amp says is 'Ready to Install'. (which I tried but just get error messages about the firmware) If anyone knows a fix for this please please respond. Help me Obi Wan Kenobi, your my only hope! -
Hi, I was wondering if anyone noticed a change of the sound when updating from 2.10 to 2.11. I'm playing through headphones and I'm hearing a noticable increase of highs after the update (which I wouldn' like at all). Also some loss of dynamics. I did't change anything an globals set to the values I had before (alwas make some notes before updating). Global EQ is off. I'm not sure if it's just me or has there been some changes that affect the sound? Thanks
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Does anyone know if there is an archive anywhere of all the previous firmware updates, including the original factory firmware for the Helix? Also, I'm guessing it is necessary to pre-install whatever Helix editor goes along with the respective firmware, so is there also an archive of all previous versions of the Helix editor? Thanks in advance for any help. -
A "what if" question for Line 6 and other Firehawk users: I am happy with Firehawk FX, but I wish one thing was different - I switch effects on and off more frequently than I change patches. Stepping over the patch change buttons to hit delay or overdrive on/off, I frequently miss and hit the patch change buttons below them. Would it be an easy software/firmware fix to give us the option to "flip" the functions of the 2 footswitch rows? Since everything is digital, it would seem feasible, but I was just curious to see if anyone else would be interested in that option...
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Important note ye Helix users. After you backup your presets and IRs and update your firmware and run the global reset (FS 9&10 on the floor version) and do a restart make absolutely sure to shut the Helix down and restart it one more time before you start tweaking your presets. You will notice that the first time you shut down and restart the Helix after you have updated the firmware, done the global reset, and loaded the presets from your previous firmware version that the screen will show that all the presets loaded from your prior firmware version are being rebuilt. Again, this will happen on the next restart AFTER the global settings reset/restart and the load of your old presets. I don't know if this will impact any presets you have modified in between the firmware update and your second restart but it seems like a good precautionary measure to let your restored presets do their final rebuild before you start changing them. You will also want to back up all your bundle, setlists, IRs, and presets AFTER you do the second restart of the Helix and all of the presets from your previous firmware version have been rebuilt (you can do it before if you want as well). Rule of thumb, make sure you get good backups and don't start changing presets until after you can do a restart and there are no longer any rebuild messages on the screen during the bootup process. -
Thank you for purchasing a Spider V/Spider V MK II amp. To get the best performance from your new amp, please upload the latest firmware. You can upload in one of two ways connected to a mobile device or connected to a computer. We strongly suggest updating the amp from a desktop/laptop computer, even though it is possible to do so from a mobile device. It will take about 5 minutes to complete the upgrade. Please follow the instructions below. Updating firmware from a Mac or PC(Mac OS X doesn't require driver installation, since it uses built-in core audio): First, download and install the Spider V drivers: Go to Line6.com and click on "Support" Select "Downloads" and set the three pulldown windows under "Free Software Downloads" to: [Spider V 60], [Line 6 Drivers], [your PC OS] Click "GO" The page will update with the Line 6 drivers for the Spider V. Click 'GET DOWNLOAD' to download the driver installer to your computer. Log in to your free Line 6 User account (or create a new account) Click on 'ACCEPT AND DOWNLOAD' and follow the instructions to save the driver installer When the installer has been downloaded, double-click on it and follow the instructions to install it in your computer. Next, download and install the Line 6 Updater for Spider V: Go to Line6.com and click on "Support" Select "Downloads" and set the three pulldown windows under"Free Software Downloads" to: [spider V 30], [Line 6 Updater], [your Mac or PC OS] Click "GO" The page will update with the Line 6 Updater for the Spider V. Click 'GET DOWNLOAD' to download the updater program to your computer. Click on 'ACCEPT AND DOWNLOAD' and follow the instructions to save the updater installer When the program has been downloaded, double-click on it and follow the instructions to install it in your computer. Finally, update your Spider V from your computer Connect the "MAC/PC/ANDROID" port to your computer with a USB cable Slide the "SELECT" switch to the USB port labeled Mac/PC. Turn on your Spider amp. Run the Line 6 Updater program. Sign in to your Line 6 User Account. Follow the instructions shown in the Line 6 Updater program to update to the latest firmware for your amp Note: If you experience a failed update or your amp locks up during boot up, you can hold down the Amp and FX buttons to enter Update Mode. Once it's in Update Mode, attempt the update procedure again. Updating firmware from an Android device: If you haven't already done so, create a Line6 User account: Go to Line6.com http://Line6.com> and click on "Sign In". Follow the instructions to create a free account. On your device, download the Spider Remote App from Google Play. Launch the Spider Remote application. Page through the slideshow, accept the terms and conditions, and then log into your Line 6 account. Connect your device to the appropriate USB connector on the back of the Spider V. Slide the "SELECT" switch to the USB port labeled "Mac/PC/Android". Turn on your Spider amp. Your Android device will present a dialog, which asks if you want to give Spider Remote permission to use your Spider Amp. Be sure to check the "Use by default for this USB device" checkbox, and then touch OK. Note: On some devices, this dialog may appear twice. If that occurs, just repeat this step. Spider Remote will automatically relaunch, and will provide instructions to upload the latest firmware for your amp. Updating firmware from an iOS device: If you haven't already done so, create a Line6 User account: Go to Line6.com http://Line6.com> and click on 'Sign In'. Follow the instructions to create a free account. On your device, download the Spider Remote App from the App Store. Connect your device to the appropriate USB connector on the back of the Spider V. Slide the "SELECT" switch to the USB port labeled "iPhone/iPod". Turn on your amp. Launch the Spider Remote application. Page through the slideshow, accept the terms and conditions, and then log into your Line 6 account. Follow the instructions to upload the latest firmware for your amp.
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It's been 3 years now... Is anything at all happening with the M20D? Any firmware updates planned.. any new patches being developed.. anything that resembles development, evolution, or even interest of any type? Could one of you Line 6 Techs, just one time, throw us one scrap of information on it?
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Excellent report. Last night the Helix with FW 2.0 knocked it out of the park. Great tone, many compliments (including my wife who is very critical ... which I actually admire and enjoy), and great band mix. Using the Global EQ, setting the output to max letting the mixer channel control signal, and just playing was very easy and extremely enjoyable. I didn't get to the snapshots of any of my presets during the 4 hour show so at this point the Z value was not addressed nor did it in any way detract my tone from FH. Thought maybe someone would like to get a report on this. That's my story and ... Dennis
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Hi All, I am writing you to propose the creation of a new footswitch mode which I believe would be very useful, especially for rehearsal or gigs. I usually use just a few presets (around 8), each including a few “direct access switches†such as volume boost on/off, modulation on/off that I often use. In order to do this I need to run my mighty Helix in STOMP footswitch mode. Unfortunately, this means that I have to step on BANK UP or DOWN every time I have to change the preset, in order to temporarily enter PRESET mode. This is not very comfortable as I have to always stomp two times to select a new preset. My proposal is to create a new mode, “MIX MODEâ€, where · FS2, FS3, FS4 and FS5: correspond to FS2, FS3, FS4 and FS5 footswitch of the STOMP MODE, · FS8, FS9, FS10 and FS11: correspond to FS8, FS9, FS10 and FS11 of the PRESET mode. This will allow the player to easily: 1. recall a new preset, by simply stomping on FS8, FS9, FS10 and FS11 (just one stomp) 2. activate/deactivate the preset’s FS2, FS3, FS4 and FS5 direct access switches using FS2, FS3, FS4 and FS5 (just one stomp) 3. Scroll through the banks by using FS1 and FS7 (just one stomp) This behavior would be similar to traditional MIDI controllers, such as MARK-L FX 25 ACE: it has a row of footswitches to recall presets and another one for direct access switches. What do you think of this idea?
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Hi, I tried to update the firmware of FBV3 from 1.00.00 to 1.01.00 using Line 6 Updater. However, Line 6 Updater crashed after around 15 minutes and now FBV does not work anymore. It does not power up at all, neither when connected to Firehawk 1500, nor when connected to my notebook via USB. Has anyone else witnessed a similar situation? Any advice? Should I return it for servicing? I have raised a support ticket with Line 6 and am waiting for their response. Best regards. Paweł Szewczyk -
At the risk of sounding didactic I would say to all Helix users out there: Update your Helix to the latest firmware!!!!! I see a lot of posts from users with issues or questions who are still on older versions of the firmware. Do yourself a favor, go out and download the latest version of the Helix App installer and update your Helix. This should be the first thing you do upon receiving your Helix after perhaps a basic functionality check. It gives you all of the latest models, effects, presets, bugfixes, and enables you to use the latest version of the editor. It puts us all on the same playing field for making recommendations on how to get the best sound as well as identifying bugs. It will save you hours or days troubleshooting issues that have been fixed or trying to figure out why a preset you made in an early firmware version will not load properly. I know some folks have found it challenging on certain versions of Mac OS or with certain USB hardware but I encourage you to find someone with a computer that enables you to get on the latest firmware version, and the bonus is the additional features that have been added along the way. I know for many I am stating the obvious with a profound sense of discovery but if you haven't upgraded to the latest firmware yet, you are missing out and causing yourself needless headaches.
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:D Greetings from mexico excuse the translation by google. I share in solution in groin and Spanish. Saludos desde mexico disculpen la traduccion por parte de google. comparto solucion en en ingle y español. ENGLISH I found the solution for error "DPS boot failed" generated after a failed upgrade of Line 6 HD 300 not know for 400 or 500, all this work to me, but not blamed me for permanent damage that could ever happen, That said we continue with the solution: the POD highly recommend not skip any steps 1 uninstall the line 6 Most recent monkey and install 1.6 2- enter control panel / power management / USB / disable 3- if you have USB 3.0 port Use it 4- software in the following section seeks line6.com HD300, flash memory and choose the latest, you have to download the file and install it manually 5- turn on your POD, already connected to the PC and the monkey executed, put hd 300 in restoration mode factory presets without giving continue (press. Fx3 and connect, this will enter that way) this will make your pc again to recognize the device. 6- in the Line 6 Monkey click on the "Install from file" and give it to you downloaded earlier and now only have to wait about 10 min File writing 7- enjoy your new Line 6 HD 300 updated Note: factory presets appear no longer be functional but to recover just turn off your HD300, press FX 3, connect it and restore it to factory, flash memory update will continue and recover the factory patches ESPAÑOL Encontre la solución para el error " DPS boot failed" generado tras un error de actualización de la line 6 HD 300 desconozco para la 400 o 500, todo esto me funcionó a mi , más no me responsabilizó por daños permanentes que podrÃan llegar a suceder, dicho esto sigamos con la solución : al POD recomiendo ampliamente no omitir ningún paso 1 desinstalar el line 6 monkey más reciente e instalar el 1,6 2- entrar a panel de control/administrador de energÃa /USB / deshabilitar 3- si cuentas con puerto USB 3.0 usalo 4- en el apartado software de line6.com busca lo siguiente Hd300 , flash memory y escoge la más reciente, hay que bajar el archivo e instalarlo manualmente 5- enciende tu POD, ya conectado al pc y con el monkey ejecutado , poner hd 300 en modo restauración de presets de fábrica sin darle continuar( presionar. Fx3 y conectar , esto hará que entre a ese modo ) esto hará que tu pc vuelva a reconocer el dispositivo . 6- en el line 6 monkey clickear en el apartado " instalar desde archivo" y le das al que bajaste anteriormente y ahora solo tendremos que esperar cerca de 10 min de escritura del archivo 7- disfruta de nuevo tu line 6 hd 300 actualizado Nota: aparecerá sin presets de fábrica pero ya será funcional , para recuperarlos sólo apaga tu hd300 , presiona FX 3, conectala y restaurala de fábrica , la actualización de memoria flash se mantendrá y recuperarás los parches de fábrica
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Had Helix a while now, but I purchased it right after 1.06.5 came out. Back then I received the unit, then updated the firmware, THEN started playing. I have the patience of a saint, lol. The problem is that back then I didn't have to worry about backing anything up, UNTIL NOW, and I'm terrified that I'm going to do something wrong and lose all my hard work. Today I did "export bundle" to a folder on my computer, then downloaded and installed all the newest software from Line 6 (1.10 firmware, 1.10 application, 1.78 driver (bug fix for Windows 7), 1.08 updater, and 1.11 application) per the instructions. I then did the "hold down footsitches 5&6 at power-on" thing, which evidently doesn't affect your current patches, setlists, or IR's. What does this procedure (the 5&6 footswitch thing) even do? After that, I (stupidly) proceeded to work on some patches for ergonomic reason (basically just moving some footswitches around and relabeling a few) and also reset my global eq to my liking. I assume at this point that the changes I just made were for nothing if I do the "hold down footswithes 7&8 at power-on" thing, in order to get the new factory presets that I don't have yet. Losing my most recent changes is not a huge deal, since I can easily redo them in a few minutes, but I'm terrified of not importing my bundle correctly. What is the procedure for this? Was export bundle even the right thing to do? How do you backup IR's? I did overwrite an existing bundle from when I first got the unit, cause I hadn't really created anything yet and was just curious as to what would happen, what the file name would be, etc., so I think I'm ok there. I just don't want to lose my patches that I have been tweaking for the past couple of months. Hope this all makes sense, and I'm so sorry to burden you tech-savvy gents with my meatheadedness. HELP!!!!
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This update can be performed with either a PC (on Windows 7 or Windows 8) or with a Mac (on OS X Mountain Lion, Mavericks, or Yosemite). A micro-USB cable (included with G70) is necessary to connect the device to be updated to the computer. Please note that a Line 6 account and password will also be required, in order to download the Updater app and to sign into the Updater app when launched. If you do not already have an account, you can create one at https://line6.com/login.html. Part 1: Installing the Line 6 Updater app: Visit line6.com and sign in using the appropriate account. Go to the downloads page at www.line6.com/software and download the Line 6 Updater app for Mac or Windows. Once the Line 6 Updater app is downloaded, double-click the file to install the app on the computer. You will be guided through the installation process. Once the app is successfully installed, proceed to Part 2 “ Updating a Relay TB516 G Transmitter. Part 2: Updating a Relay TB516 G Transmitter: 1. Launch the Line 6 Updater app. 2. Once the app is launched, enter your appropriate Line 6 username and password, and then click the Sign In button. 3. Connect the micro-USB cable to the computer, and connect the other end to the TB516 G transmitter that is to be updated. It is recommended that there are no batteries in the transmitter for the update process. The first time this step is performed may take up to two minutes, depending on the speed of a user's internet connection, as the machine will attempt to install a driver. Subsequent attempts of this step should occur instantaneously if the same USB port is used on the machine. The Relay TB516 G transmitter should now appear, as below: 4. Click on the Relay TB516 G Transmitter to select it 5. Click on the 'Update' button towards the right, at the very top of the list. 6. Click the 'Continue' button at the upper right 7. Click the 'Accept' button at the upper right. 8. Click the 'Next' button at the lower right of the above screen 9. Please confirm that 'Firmware Version 1.xx' is now displayed in this window. You may now disconnect the Relay TB516 G Transmitter. Click the 'Continue' button and you will be able to connect another device to update, as necessary. * Note: if the update process should fail for any reason during step 8, please try the following: Disconnect the Relay TB516 G from the micro-USB cable. Insert a pair of AA batteries. Power on the transmitter. After 5 seconds, power off the transmitter. Remove the batteries and connect the transmitter to the micro-USB cable as in Step 3 of the update instructions, and continue with the update procedure. Part 3: Updating a Relay G70 Receiver: 1. Launch the Line 6 Updater app (if the app is already open, proceed to the next step). 2. Once the app is launched, enter the appropriate Line 6 username and password, click the 'Sign In' button. You will be brought to the following screen: 3. Connect one end of the micro-USB cable to a USB 2.0 port on the computer (hubs are not supported). 4. With the power switch of the G70 receiver in the '0' (off) position, connect the unit to the other end of the micro-USB cable. 5. Put the power switch of the G70 receiver in the '1' (on) position. The receiver's audio LED should appear solid red and the 'LINE 6' splash screen should appear on the unit's display: * on some USB ports with some computers, it has been observed that the receiver may not remain on the 'LINE 6' screen. Should this happen, please put the power switch back to '0' and then back to 'I' again and repeat this if necessary until the device remains on the 'LINE 6' screen, as above. 6. The Relay G70 Receiver icon should now appear within the app 7. Click on the Relay G70 Receiver to select it 8. Click on the 'Update' button towards the right, at the very top of the list. 9. Click the 'Continue' button at the upper right 10. Click the 'Accept' button at the upper right. 11. Click the 'Next' button at the lower right 12. Please confirm that 'Firmware Version 1.xx' is now displayed in this window. You may now disconnect the receiver. Click the 'Continue' button and you will be able to connect another device to update, as necessary. * Note: if the update process should fail for any reason during step 12, please try the following: Put the Relay G70 Receiver's power switch into the '0' (off) position. Return to Step 5 and continue with the update procedure. If the updating process should fail for any reason, please follow these instructions: For the Relay TB516 G Transmitter: Please disconnect the transmitter from your computer's USB and close the Line 6 Updater app. Insert a pair of batteries into the transmitter. Power the transmitter on and leave it on for at least 5 seconds. Power the transmitter off. Remove the batteries from the transmitter. Reconnect the transmitter to your computer's USB. Launch the Line 6 Updater app again, sign in with your Line 6 username and password, and follow the instructions that appear to update your Relay TB516 G Transmitter. For the Relay G70 Receiver: Please disconnect the G70 receiver from your computer's USB and close the Line 6 Updater app. Reconnect the receiver to your computer's USB and make sure its power switch is in the 'I' (on) position. The receiver should display 'LINE 6' and this should remain on the display. If it does not, please disconnect the G70 receiver and then reconnect it to your computer's USB, so that you see it continues to display 'LINE 6'. In some cases, it is possible that this may take more than one attempt. Once the LINE 6 screen remains displayed on your G70, please launch the Line 6 Updater app again, sign in with your Line 6 username and password, and follow the instructions that appear to update your Relay G70 Receiver.
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Crazy question. I purchased a new POD HD500X from GC Sunday as in 5 days ago Feb 2016. When I first installed the necessary software from Line 6 (Monkey, Edit, drivers, etc.) and successfully connected my unit the screen in Line 6 Monkey said the firmware was version 1.00 - not 0.00 as if it didn't see it. So question, when did firmware 1.00 get released and did I really purchase a new unit or was it some old stock, in the back under the stairwell, waiting to see the light of day release? It did update to version 2.62.00. I had the same thing happen in Jan. 2010 when I purchased my first M13 and, due to many issues I discovered in the first 10 days) it had to be sent to Line 6 three weeks later at which time Line 6 (thank you Tony) sent me a brand new doubly inspected unit just out of production. So, back to firmware version. Anyone have an answer as to what firmware you had if and when you purchased a new HD500X in the past three months (Dec 2015 to Feb 2016)? Thanks, Dennis
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As long as firmware updates involve doing global resets (9&10 footswitch reboot) which also clears out the IRs I have found I am presented with a bit of a problem. I export all my IRs at one time in a mass export before a firmware update to a fresh directory with nothing else in it, but when I use the Helix App and return to that directory to import them, they are stored in alphabetical order in the save directory in Windows. This means that when you go to do a mass import to reload them into the Helix after a global reset they appear by default in the import window in alphabetical order. This probably is not the order the IRs were loaded on your Helix. If you import them this way (alphabetical order) they will probably no longer correspond to the IRs you set up in your presets. This means your custom presets come up with the wrong IR loaded. The way to deal with this is when you open the IR import browse window in the Helix App, sort the IRs on date. Then select them all. This will allow you to import them all at one time in the same order you exported them (even though Windows may not display the time in milliseconds in the browse window, each successive IR saved in a mass export actually has a slightly later timestamp and Windows can sort on it). Perhaps other folks have a better solution but this one is working well for me. It would be great to have an "Export Setlist" in the IR section of the Helix App so this workaround wasn't necessary. However this method seems to work pretty well when you are dealing with a lot of IRs and don't want to have to re-import them one by one, and you also want them to go back into the same IR "slot"/position on the Helix that you exported from. Note: If the Helix app import browse window is not showing "Date" as one of the columns (this is the column you need to sort on), you can do the following. Right click on the directory with your IRs, choose "Properties", select the "Customize" tab, and then select "Documents" in the "Optimize this folder for" pulldown menu. This is the process for Windows 10, it should be similar in earlier Windows versions or even on the Mac.
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Has anyone had success with their Helix communicating with their mac (for anything)? I am using 10.9.5. I have tried both Helix app 1.0.3 and the new line 6 updater and neither are showing a unit connected (via USB). I think this is a line 6 issue because under 'about this mac/more info/system report/USB/' it clearly shows a Helix unit connected to the 'USB hi-speed bus'---so it's not a bad cord or an Apple issue. Consequently I haven't upgraded to the newest firmware (still on 1.0.4) or checked out you alls tones.
