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  1. Bottom line, my expression pedal on my Helix Floor unit came loose after I'd bought it 2nd hand and had it for only a few weeks! Tightening via the bolt on the side using an allen key only holds it until the pedal is used again and if I tighten any more it'll break parts, it already squeaks when I tighten it enough to hold briefly. After some digging, it seems replacing the washers on the pedal assembly might fix the issue. Looks straight forward. However, I'm getting so little help getting a part. I've been told I can send the unit for repair which will cost £60 + postage just for a diagnosis plus whatever repair/parts costs. There is a kit for sale but I can't buy it anywhere here in the UK and after a couple of emails to Full Compass, I was eventually told they are not allowed to ship to the UK and I'd have to find it locally...which doesn't exist. The kit is $5 (https://www.fullcompass.com/prod/607336-line-6-97-001-0016-washer-kit-for-helix). I'm not about to spend what ...£100+ to have some washers changed which I can do myself very easily. To add insult, these parts, in the UK, have a lead time of 3-4 months so I'd have to send my unit off for 4 months?!?!? I'm a full time musician, I need this to work! I've just spent £1000 to buy the thing. I was directed to Sontec for parts in the UK but again, lead times are 3-4 months and would cost £22 HOWEVER there is a "minimum" order amount that would have to be paid (exact amount was not given) so who the hell knows how much it'd actually cost, not to mention they came back with the parts list I gave them and said in very confusing fashion that some parts numbers are "superseded to the same parts number, sorry I'm not allowed to give these out" which is not only confusing as I don't know what "superseded to the same parts number" means but massively unhelpful to not be able to have the actual part numbers. They also, apparently, aren't able to get certain parts which I may or may not even need. Basically I just need the washer kit as per the link above. Am I really going to get no help from Line 6 here?! This is incredibly distressing, I can't afford to throw away money on repairs that should cost so little and I CERTAINLY can't afford to go out and buy another unit! Any help from anyone here would be massively appreciated as Line 6/Full Compass/Sontec are of very little use unfortunately. PLEASE HELP. Anyone in the US maybe that could order the kit and send it to me, I'd pay full cost plus a little extra. Also attached a pic of the pedal assembly and parts numbers if anyone would like to see.
  2. Hello, I wonder if would it be possible to add the same option, as the one available in HX Stomp (picture from manual below) to 'bigger' units like LT or Floor? Is it the hardware limitation, that makes it (at least for now) impossible to use EXP2 port in those devices or it could possibly be added by firmware upgrade? I think it may be useful for some users, and definitely for me since I am using looper a lot and therefore I have already expected some issues with stock footswitches... Nothing that couldn't be solved by simple cleaning but still serious enough to be dangerous during live performance... I am just curious if it is even possible on current units.
  3. Hi folks! GEDD here. Attached below is my preset. Problem i am facing is that no matter which amp i select, i am getting a "hissing noise" when playing the guitar. Note: The input gate is on: Amp being used: I did try adding a noise gate in front of the amp: What i notice is the noise gate just dampens the noise but does not eliminate it entirely. Can i know if there exists a method / technique / way in which the noise can be eliminated? Appreciate any and all help. Thanks! Best regards! GEDDEY - CLEAN.hlx
  4. Hello folks, They call me GEDD! I am fairly new to modeling. Got myself a helix floor unit a couple of months back. I have been expanding my knowledge in and around properly utilizing it. In this pursuit of creating my desired tones below are some questions i have for you. QUESTION 1: How do you choose a cab to compliment the tone that you have already achieved in the signal chain pre adding a CAB? QUESTION 2: Looking at the signal chain from every point of view (technical or otherwise) is a cab "mandatory" to be added in a signal chain if the you have already achieved the desired tone? I hope to get different takes on how each of you approach this part of the signal chain and what is the factual / feel reason that prompts you make the cab choices you make. I would also appreciate any tips or advise you have to offer. Thanks for taking the time in reading this post and contributing. Cheers - GEDD I have attached a custom tone file in which i have already achieved the tone i am looking for. Feel free to take a look. GRAM-GSG (EX).hlx
  5. hey there! I'm having trouble with my helix floor and windows 11. USB port seems to not recognize it. My laptops drivers and everything are up to date, I've installed HX edit and uninstalled it a few times to make sure it wasn't a bug and nothing is happening. my USB port on the Helix is fine, I can hear it connect and become an unrecognized device when I plug in from that end but I've been kind of at a loss here. Any suggestions? Thank you!
  6. Hi, I use a Helix floor connected to a Powercab 212 via the data cable and have presets where I use the simulated speakers within the Powercab 212. So a preset will have just the amp selected and the Powercab settings will select the speaker. With all of the new cabs within the Helix 3.5 update I assume that I would be best to revert to using the Helix cab settings and use the Powercab 212 in a different mode? Say FRFR? Any help hugely appreciated, many thanks
  7. I'm not sure the best way to explain this so I'll do my best. I'm using the Helix Floor to control Logic Pro X. Mostly using Hotkeys but sometimes I send MIDI notes from it as well. Most of the time, it works perfectly. However, every now and then, the message I'm sending from the Helix to Logic will stick, as if it were set to "latching" instead of "momentary". So, for example, if I sent a message to Logic to start playback, it glitches out and starts playing the first .01 seconds of the song continuously until I go in change the message it's sending (which is the only way I've figured out how to stop it after it starts). Has anyone else encountered this problem or maybe have any advice on how to prevent this altogether? I'm primarily using this in a live setting which makes this situation very nerve-wracking. Thanks so much!
  8. Anyone know how I can get the old Kashmir preset for native or what the blocks would be so i could replicate it? I had it some years ago in a trial with Helix Native. I ended up freezing the patch in my DAW as not to lose the sound of it. Now I have Native and of course it updated over the old. Any suggestions? Thanks
  9. When using the pitch wham block it works great using headphones. I only hear the new tuning assigned. All the different tunings I assign to a snapshot work great. When i connect the helix to an external speaker cabinet I hear both the standard tuning combined with the pitch assigned. what a garbled mess! very strange, but someone here may know the culprit. Thanks
  10. Is there a way to have different global setting for different presets? I would like to have one preset use the " stomp/snap " while another uses 8 snapshots. Would be nice if can. When purchasing presets, they come in different shapes and sizes!
  11. I know in stomp mode the scribble strips are name only. But how about being able to remove the letter/numeric from the preset in my user setlist. Example: Setlist user 1: O1C with the name I created under it. To only the name I created? In the attached scribble strip image I want 5150 only. Thanks
  12. I downloaded and imported a preset into hx edit. As in the attached image, i want to be able to assign each snapshot associated with the patch to a footswitch (new preset). I have assigned the patch to preset (01B), but i noticed the patch has 8 different possibilities within it's patch.( clean, drive. drive + etc,) Being new to the Helix floor, I need help doing it. (if the dropdown menu shown in the attached image is even called a snapshot)
  13. I followed the procedures to update my HX Edit and Helix Floor to version 3.15. This included backing up my Helix Floor prior to the update. Following a successful Helix Floor Firmware update, I followed the “highly recommended” steps of first doing a factory reset of the Helix Floor, and second, restoring the Helix Floor backup I had made prior to the firmware update. I got through the entire restore process steps 100% without any indication of error. But then the update procedure concluded with the following message on my computer screen (Windows 10): “HX edit was unable to restore one or more of the IRs because the sample data they contain was determined to be invalid” Does any one know: - if there are diagnostics available on the Helix Floor, or on HX Edit to identity which IRs were not successfully transferred back to my HX Floor? - what is the quickest procedure for me to make sure all the IRs are successfully copied back to my HX Floor. FYI Some of my IRs were purchased from the Helix store and are copy protected, but are licensed for my Helix Floor. (Don’t know if this makes any difference). Thanks for your help! Richard.
  14. I have some presets I typically use in Stomp Mode, and some presets that I typically use in Snapshot Mode. Is there a way to assign, on a preset-to-preset basis, which mode will come up by default when I select a preset?
  15. Hi First time poster here. I have searched, but couldn’t find the answer to my query. I currently have a Helix Floor and and also bought Helix Native at the discounted price - £99 here in the UK. What I would like to do is sell the Helix Floor and buy an HX Stomp, but keep or transfer my copy of Native. I would like to deregister the Helix so that the buyer can qualify for the Native discount, but keep the licence for Native I already have to go with the new HX Stomp Is this possible? Thanks
  16. First of all, a big Thank You to Line 6 for giving us another free firmware with more goodies for us to play with, yet again! I am having some problem with the JTV69 (VDI cable) which was not there in the previous firmware. The volume pot does not completely cut off when rolled off to zero position, hence sound passes to the Helix. On selecting the Variax tab, in the input section, and then manually forcing the "Volume Knob (Global)" to any number, and then rotating the JTV69 Volume Pot on full and then on OFF, Helix Edit shows a 0.2 instead of 0. This value is enough to bleed sound through and I can see the Helix input light up green. Has anyone had the same issue? Is there a way to recalibrate the Volume on the JTV69? Is this a Bug on the 3.15 firmware? Thanks.
  17. Hi, I'm digging in to doing some re-amping, with a choice of using either my Helix Floor or Helix Native for the job. I've got my routing working either way, and they both sound great, but it appears there is one compelling reason to do the majority of re-amping "discovery" in Helix Native. The reason is that, so far as I have been able to determine, checking out different patches via Helix Floor requires me to reset the Helix Floor patch input (e.g. to USB 3-4) every time I change to a new patch. OTOH, when using Helix Native, I can just click on new patches bing-bang-boom, no input resetting required. This is MUCH quicker! Do I understand the situation correctly, or am I missing the trick as to how to re-amp with Helix Floor without having to constantly set the patch input? (All the above using Helix ASIO driver, with a music mix playing back from the DAW)
  18. Is there a way to globally disable all Cab Blocks and Impulse Response Blocks to use a Helix Floor with real speaker cab? Sorry if I missed it but I've read the manual and searched the forum.
  19. I recently purchased a helix floor. And I got the latest version. I plugged in my guitar and connected the 1/4 out to my audio interface. When I turn the output knob all the way up, the sound is a little tinny, and when I look at the volume meter that shows the output at the end of the helix effect patch, it only goes to about halfway up. The gt-1000 I've been using has a function to adjust the input level, does this one?
  20. Hello everyone, I am planning to attach my Helix Floor on my pedalboard. My first idea is to remove the rubber feet and glue some crep on it to have it fixed on the board. But I then I see some kind of vent slots on the bottom side that might be blocked when fixing it without the rubber feet as spacers. Do you know if that's gonne be a problem or would you suggest a different way of installing the Helix Floor on a pedalboard? Thanks in advance, Frank
  21. Hey folks, I have a Helix Floor and want to control it via Midi. When playing live, we use a Live Player for click and backings and this player can also send midi signals. I am already able to switch programs via the ProgramChange Midi-Command. But I want also want to "press" a footswitch via Midi, it should function the same way as I would have physically pressed the switch. I assigned two funtions on footswitch 2 (bypassing level block and changing the gain parameter on the amp sim). If I read the manual p. 47 correctly, I'd need to send CC50 64~127 to "press" the FSB2. I made sure I am in stomp mode (manually hitting the footswitch works), but when I send the CC it switches to preset 26B instead of "pressing" FSB2. Any idea what I do wrong? Thanks in advance, Frank
  22. Hi Guys, Is it possible to control HX Effects with Helix Control Floor Controller (that comes with the Rack Helix) Just a thought as the extra buttons could expand the functionality of HX Effects. Thanks
  23. Hello, I just got my Helix floor, and try to figure out the following setup: I want to use it live for my guitar *and* vocals and have the signals independent. So the Upper Chain should be: Git In => XLR Left and the lower chain MIC In => XLR Right. As I can only assign XLR out (and not XLR Left / Right) I was assuming panning the XLR out of the upper chain all the way LEFT would cause the signal to go to the XLR Left out only. And if I'd pan it all the way Right, there should be no signal through XLR Left at all (because all goes to right). But panning to left or right just lowers the volume of the signal and there is no difference between panning it to the left or panning it to the right. So it seems to me, that there is some "Stereo to Mono Summation" or something like this happening. I was looking for a "set XLR to Mono" Switch but found nothing. I have not changed the setting of the Helix, just updated the firmware to 03.11. My test setup is just the guitar in and XLR out LEFT => Audiointerface. The upper chain has Guitar In Input and XLR output, the lower chain has MIC In and XLR out (though I did not connected any cables to MIC IN and XLR Right yet). Any idea, how I can fix this? Thanks in advance, Frank
  24. I've got a Helix Floor that I - in my confusion - assigned several controllers to on one footswitch. It shows that 6 controllers are assigned but I can only find 2 of them by seeing what changes in Edit when I hit the footswitch. Is there a way to see what all of the assignments are so I can remove the unneeded ones? Thanks in advance!
  25. If you're in need of a decent Helix gig bag, and you're in the UK, this is a link to Flightcase Warehouse, who have a case I bought a while ago now, and have gigged and rehearsed with, and found to be a credible and robust (but not too heavy) padded, semi-rigid, wheeled, Helix gigbag...........for a TENNER. I get my Helix floor in it, with cables, in ears, and other bit's n bob's, easy. I am now Mr 'One Trip From The Car' :-) With the high prices you can pay for a decent Helix case, I've found this to be a real bargain so thought I'd share (I have no affiliation with the company). Not sure they've cottoned on to them being Helix sized as they get referred to as a Mixer bag.........website says 36 left as at time of posting this. https://www.flightcasewarehouse.co.uk/industry/product.asp?item=spider-padded-mixer-bag-305mm-8372-4264
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