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Helix 22.05 x 11.85 x 3.6 inches; 14.6 lbs. Helix Rack 19 x 5.25 x 9.5 inches; 9.3 lbs. Helix Control 17.2 x 9.4 x 2.5 inches; 7.2 lbs.

We're sure you'll have a great experience with your Helix. As with anything, be sure to regularly back up your presets, and in the event anything unexpected happens while using your Helix, please perform one or more of the steps below while powering on your unit. If your Helix ends up in a bad state due to a failed firmware update try rebooting the Helix/Helix Rack while entering update mode by holding down footswitches 6+12 (Helix/LT) or encoders 1+6 (Rack). You should see "Entered Update Mode" on the screen, once this is done properly. Then you can re-connect to Line 6 Updater. You may need to manually resume the update using Line 6 Updater (NOT HX Edit). Make sure all other recording software is closed on your system. Make sure to try this out on different USB ports, or multiple computers in case of poor USB connections, or if the the Helix doesn't connect at all with update mode, or its regular boot-up. Further info on the update process can be found here: Helix Floorboard/LT 1. Holding footswitch 5+6 on boot restores Global parameters 2. Holding footswitch 7+8 on boot restores presets and setlists ”THIS WILL OVERWRITE ALL USER PRESETS AND SETLISTS 3. Holding footswitch 8+9 on boot restores presets, setlists, and IRs ”THIS WILL OVERWRITE ALL USER PRESETS AND SETLISTS 4. Holding footswitch 9+10 on boot restores presets, setlists, globals and IRs (restores factory bundle) "THIS WILL OVERWRITE ALL USER PRESETS AND SETLISTS 5. Holding footswitch 10+11 on boot will rebuild your presets in the latest loaded firmware 6. Helix can now restore by clearing only the current preset instead of wiping out all presets. While holding footswitches 11 + 12 7. Helix can now, after firmware 1.06.5, enter update mode manually by holding footswitches 6 + 12 Helix Rack Since the rack doesn't have footswitches, you'll instead hold down a combination of the 6 encoders that are below the main LCD screen as you're booting up. ENC2 & ENC3 - reset globals ENC3 & ENC4 - restore stock presets and setlists ENC4 & ENC5 - restore stock presets, setlists, and IRs ENC5 & ENC6 - reset globals and restore presets, setlists, and IRs (entire factory restore) ENC1 & ENC3 - rebuild all presets ENC1 & ENC5 - clear all presets, setlists, and IRs ENC1 & ENC6 - will enter Update Mode (This feature is only available on firmware v1.06.5 and higher) HX Effects 1. Holding FS3 + MODE - Will clear all Presets and IRs 2. Holding FS4+FS5 - Will reset Global Settings 3. Holding FS5+FS6 - Will reset Presets only 4. Holding FS6+TAP - Will Perform factory restore (reset, Globals, IRs, and Presets) 5. Holding the right arrow ">" Will put the unit in a fail safe update mode. Use this when the HX Effects is in a un recoverable state HX Stomp Hold these button combinations while powering up the HX Stomp: 1. FS1, 2 & 3: clears all presets/IRs 2. FS1+2: resets presets and IRs 3. FS 2+3: factory restore (globals, presets, IRs) 4. Page >: update mode. This update mode is helpful if the update is interrupted, and the HX Stomp will not boot properly. You will see a blank screen (no visual feedback on the display). 5. Upper & Lower Knobs: Rebuild presets. Wait for "Will Rebuild Presets..." to appear and let go. HX Stomp XL Hold these button combinations while powering up the HX Stomp XL: 1. FS ^, C & D: clears all presets/IRs 2. FS ^+C: resets presets and IRs 3. FS C+D: factory restore (globals, presets, IRs) 4. Page >: Update mode. This update mode is helpful if the update is interrupted, and the HX Stomp will not boot properly. You will see a blank screen (no visual feedback on the display). 5. Upper & Lower Knobs: Rebuild presets. Wait for "Will Rebuild Presets..." to appear and let go. Make sure to always update to the latest firmware using Line 6 Updater. http://line6.com/software/

How does L6 LINK work in Helix? It's drastically different from POD HD. If you have one StageSource speaker or DT25/50 amp, Helix will send a mono signal to it. If you have two StageSource speakers or DT25/50 amps, Helix will send the first one in the chain the left signal and the second one the right signal. We have a template that has L6 LINK set up and ready to go, and you can switch topologies with the footswitches.

The Looper How do I find the Looper? Most factory presets already have a Looper block, ready to go. If your preset doesn't, or you cleared all the blocks, Looper blocks can be selected from the very bottom of the Model List, below the Send/Return category. How much looping time do I get? For mono looping, Helix gives you up to 120 seconds 1/2-speed or 60 seconds full speed. There’s also a new stereo looper, which gives you 60 seconds 1/2-speed or 30 seconds full speed. Why does the Looper stop when I switch presets? Helix's looper can maintain playback and recording across presets as long as the target preset: Has the same type of looper block (mono or stereo) Has the looper block on the same path (1 or 2) Has the looper block assigned to a footswitch Otherwise, loop recording/playback will stop. Basic Looper Usage Helix can add one mono or stereo Looper block per preset. The Looper can exist anywhere on either Path 1 or Path 2. See Looper Footswitch Mode for information on using the Looper. Using a Dual signal path: Keep in mind that the looper is only available for one signal path at a time. So if you're using a second signal path, you will noticed a significant drop in volume, since the looper is only on one path. Looper Settings Knob Parameter Description 1 Playback: Adjusts looper playback level. You may find it useful to turn this down a bit so your live guitar can be slightly louder. 2 Overdub:Sets the level of your loop while overdubbing. For example, if your Overdub Level is set to 90%, each time your loop repeats, its volume will be reduced by 10%, sounding quieter and quieter with each overdub pass. 3 Low Cut and Low Cut: Filters a portion of the loop's bass and/or treble frequencies, which can improve the mix with your live guitar. For more information check out the manual here.

Will there be an iOS or Android editor? Probably not, Helix's presets are extremely large, and syncing 1024 tones would take forever. As Helix is more at home in larger studios and on larger tours, it makes sense to support Mac/PC editing. Can I reamp? Yes, You can reamp two instruments simultaneously. You can even choose which two physical inputs will be sent dry to your DAW. Does Helix pass SysEx data via MIDI Thru? No. We actively filter out SysEx data through Helix. Does Helix have delay or reverb spillover? Delays, Reverbs and FX Loops have bypass trails, where they'll continue to ring out after being bypassed (if desired). But this currently no delay or reverb spillover when changing presets. Why isn't there a metal protection bar for the knobs? Helix's top panel is carved from a solid block of aluminum (like a Macbook Pro you can stomp on) and its side panels and treadle are solid aluminum as well. There's no metal protection bar because our 210 pound lead tester kicked the crap out of it and the metal knobs worked flawlessly. How do I get Helix's footswitch mapping to be like HD500X's? Stay in Preset footswitch mode. Then, the Global Settings > Footswitches menu, set: *Knob 2 (Preset mode Switches) to "Lower Row" *Knob 4 (Up/Down Switches) to "Banks" How do I customize a footswitch's label and LED color? There are two ways. *From the Footswitch Assign screen, as long as the current block is assigned to a footswitch, press Knob 6 (Customize) *From the Command Center screen, select Footswitch 1-6, 7-11, or Exp Toe and press Knob 6 (Customize) The Helix Modeling Engine Is this the same old HD engine? No, Helix utilizes an all new from the ground up advanced dual DSP processor architecture with HX models. Are ALL the models HX? Not quite. The reverbs and 8 our of 10 wahs are HD, but they've been enhanced and tweaked for inclusion in HX. The popular Line 6 custom amps Elektrik, Doom, and Epic are technically HD, but have been rebuilt inside the HX engine and many advantages of HX. All other amps, cabs, and effects have been modeled in HX from the ground up. I noticed some model names are the same as in the HD models packs. Are you sure they aren't HD? The all new models in the HD model packs came from the original Helix modeling sessions (except for the Pete Anderson Custom which is based on POD 2.0!), but they've been stripped down somewhat to run on the HD architecture. Where are the deep cab parameters? Instead of reso, thump, etc., Helix has mic distance, Low Cut, and High Cut. Model list/DSP Allocation Will the I see the DSP LIMIT REACHED message like in HD500X? Why are some items in the model list grayed out? Even though Helix has 2.3 times the DSP power of HD500X, and we have more efficient code optimization, HX models are notably more sophisticated than HD. In practice, you should get about 50% more blocks than HD500X and 60% more than HD500. However, the message popping up and telling you you've run out of DSP is gone. Instead, Helix intelligently grays out and skips over any models that can't be accommodated. How can I move a block from Path 1 to 2 (or vice versa) Currently, Helix cannot move blocks between paths. You can, however, copy and paste blocks from one path to the other (even in a different preset) How do I create parallel paths? 1. Highlight a block you want to move to a parallel path a press ACTION to "pick it up" 2. Move the joystick down to move the block to the parallel path. Troubleshooting I hear some distortion/clipping from my headphone out. Why? Helix's headphone out is designed to drive even high impedance studio headphones. If you use low impedance headphones, you may hear a bit of distortion when cranked all thew way. This is normal. Why is the AUX IN volume different from the guitar in? Helix's AUX IN has a 10k Ohm impedance, and is meant to accommodate guitars or basses with louder active pickups or line-level mono synths. My S/PDIF output is low The S/PDIF output is a copy of the internal levels. The master will not affect the output volume. If you are experiencing a quiet output with SPDF, you can add volume somewhere in the patch. Add channel volume on the amp model, or even output gain on a some dynamics. Remember that a lot of patches have lower db due to compression and EQ. Mystery Train has a lot of low end cut out of the patch that would lower the total db, but still keep the perceived volume around the same as something with higher db and more low end. Helix Rack and Control What's the difference between Helix and Helix Rack? Along with the Helix Control Remote, Helix Rack's workflow and feature set is virtually identical to that of Helix. Plus you get duplicate expression pedal jacks, a 1/4" analog bypass (buffered) output, AES/EBU in and Wordclock in with terminator switch. Presets can be freely shared across both units with no file conversion required. Is Helix Control powered from Helix Rack? Why is there a DC IN jack? Yes, Helix Control is powered from Helix Rack. if you leave its power switch on, turning Helix Rack on and off will also affect Helix Control. The DC IN is for very long cable lengths (TBD, but probably over 100 feet) and for possible future use. Helix Control does not ship with a DC-3G, as it's not necessary. Why does Helix control have a USB connector? For potential future use. Helix's Control firmware is updatable, but only while connected to the Helix Rack. which would be connected via USB to a Mac or PC. Do not connect Helix Control's local USB jack to a Mac/Pc, at last for now. Why is Helix Rack 3 spaces? Couldn't you have crammed it into 2 spaces? No, but we tried. The color screen is far too large and there are too many ins and outs to fit into 2RU. What kind of expression pedal do I use with my Helix? You can use either the Line 6 EX-1 or the Mission Engineering EP1-L6. Helix LT What am I not getting with the Helix LT? First, remember that the Helix modeling engine is exactly the same as the rack and main floor unit. All units in the Helix family will sound the same, and you will be able to transfer patches between them all. The biggest thing missing is the scribble strips and a must leaner I/O. Click here to check out all its specs. Is the on pedal screen the same? Yup, completely identical. Weights and Measurements Rack: 19 x 5.05 x 8.80 inches, 11.9 lbs Control: 17.09 x 9.46 x 2.58 inches, 7.3 lbs Floor: 22.05 x 11.85 x 3.58 inches, 14.7 lbs LT: 20.87 x 11.93 x 3.66 inches, 12.5 lbs