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Hi, i have a new Helix HX and have a strange behaviour. I have Windows10 (newest Patchlevel) on my Surface Pro 4, Helix HX Firmware 2.60 and HX Edit 2.60. I did a firmware update on 2.60 and after the Update i do a factory reset. I build a preset (on PC) that fits 90% of things i need. Finetuning is done on my HX without a Notebook. Now thte Problems beginn (my Support ticket): So guys, any ideas? I put my Preset in the Attachements, 2 Pictures from the Device and the signal flow and one short video clip from HX Edit... Void Obelisk_090718.hlx

Just a short question. I don't use the tap button, but i often use the mute/tuner. Is it possible to configure the HX effects that a simple tap on the tap/tuner/mute switch will engage the tuner/mute?

Unfortunately the new HX Edit cannot import patches built for the Helix Floor. The only way is to edit the hlx files. I think I will implement a software utility to help the user in this modification and to convert the hlx files from Helix FL to HX Effects. Someone wants to join?

Hi, ive just got a brand new Hx effects and used it for 30 mins and now all the menu buttons at the top have stopped working. I had updated it to the newest firmware before using it and I’ve also done a factory reset. is there something I’m missing or you reckon it’s broken?

Hi there ! Trying to use the HX Effect with my 2-channels amp. No problem with clean channel. No problem when using line6 HX effects internal distortion or OD amazing tone When I engage my amp lead channel, HX Effect cause some noise problems with the amp. - I know that gain must generate some noise - My amp is usually quiet - This is a groove tube amp with high gain capacity but I keep gain relatively low - Other setting WITHOUT HX effect with pedal in front that are not true bypass don't generate this noise - This noise is NOT 50hz hum ground-loop noise, single pups noise, but more shhhhhhhh kind of noise (noise of snake not happy with modern jazz) - When testing, I mute all the effects - The unit is plugged in front (I plan to use the FX loop when this issue is solved) - I compare bypass and engaged tone, Huge difference with noise when HX effect is in line - All the input/ouput are set to instrument level. Is there anybody having the same issue ? Do you think this is the classical noisy HF effects syndrome ?

Hi there! I've made some snapshots from presets, but the weird thing is that there's a significative lag when I change between them (video attached). Am I missing anything? Even changing between presets the lag is less, and snapshots are supposed to be even faster, right? I'm connecting the HX straight to the amp. I'm pretty shure there's something I'm not considering. Here's the video:

I only get a list of presets when I open HX Edit with my HX Effects connected. It is HX Edit version 2.54. How do I get to the window where I can actually edit the presets? Thanks!

Can we get an option to have 6 snapshots displayed at one time? I like the idea of using this as a MIDI controller for amp switching, but having only 4 switches available is a bit limiting. 6 Presets would be okay too; not as elegant, but still fine.

now... YMMV but I was using the One Spot CS12 for the last couple months to power my HX effects and it was iffy at best... sometimes it would boot up fine others the HX wouldn't boot at all but after some moving of cables it would eventually boot... well last night at my FIRST GIG with the HX Effects it refused to boot no matter what I tried.... thankfully I live 5 minutes from the venue and was able to jump in my car and get the power supply that came with the HX Effects... not sure if it was the One Spot's fault or if it's dependant on the venue providing proper voltage but I'm not risking it again.... just finished changing out the CS12 for my old Voodoo Labs PP2+ which will power my pedals and I'll use the courtesy 110VAC plug to power the HX with the Line6 adapter....

I'm a long time line6 customer, but this is my first forum post. I recently purchased an HX Effects unit and I love it, mostly. I've noticed that the unit changes the base tone of my rig pretty substantially. I feel like there is a huge low end drop and the signal is a little hotter. The tone on my neck pickup is a lot thinner. Its like the neck pickup looses its gooey softness. I first noticed this when I had the unit all hooked up, Guitar -> Hx Effect In 1 -> Front of Amp, but the HX effects was off. I was playing through the unit bypassed then decided to turn it on. I could hear the unit turn on and could instantly hear the tone of the chord I was playing change. Its like there is an always on EQ. I was playing through a fresh preset with no effects blocks. The same happens when I enable bypass by pressing Mode+Tap. You can hear the tone difference. I started searching the web to see if anyone else has had the same issue and only came up with one result. Someone in another forum did a tone match between true bypass and non bypass. When I saw the EQ curve I was like "Thats It"! Exactly what I hear. To be clear. This is the EQ you would have to add to the non-bypass signal to compensate for the bypassed signal. I've tried changing the input and output line levels. I really want to keep the unit, but my clean sound just doesn't feel the same. My HD500, XT Live, and Zoom units don't do this. Does anyone know of a workaround that would get more of my base tone back?

Hi guys. I have the HX effects unit and plan to use it with my Sansamp Tech 21 Blonde pedal. I am not sure as to how the connection goes. The sansamp pedal is an amp simulator and has 1 input and 1 output. Help seriously needed.

I would love to reassign the tap switch to be something else. Is this possible? I couldnt find a way of doing it. I guess it needs to come up in the controller assign menu somewhere.

hi - Ive been using my HX effect for a few weeks now - its very good - I really like it. Would love to see one thing though. 6 snapshots. So you have three pages. toggled with the mode button. first is preset selection - second is snapshot selection - all 6 - and third is pedal/stomp mode. I think this would be much better. other wise love it!

I am looking for it everywhere but what is the in and output impedance on the HX FX, especially on the send and return jacks? Thanks

Ive found that some of my patches have a very noticable volume differences. Some are much more quiet. Has anyone else had this problem? On the quiet patches, i have even raised every effect to max level. It gets slightly louder, but still not as loud as my other patches. Some even have almost identical effects blocks. Have you noticed any certain blocks that cause a volume drop no matter what? Any advice?

Hi guys... I am trying to record some songs using an audio interface and that's what I am doing: Interface input A -> Vox AC15C2 mic'd with Shure SM57 Interface input B -> comes from the R (out) from HX effects I would like to use an IR just in the R channel, not in both. In Helix floor and LT I could do it easily but in HX Effects, seems that the L+R outs are mixed. Is there a way to use a IR just for the R channel, insteade both at the same time? Thanks !

I apologize if this has been asked or posted before, I tried searching and didn't come up with anything. I assume this is a signal flow issue but I'm not sure how to fix it. I'm new to HX effects so I don't have a handle on some things yet. I added a Pitch Wham controlled by Exp 1 after the first 6 effects, so I don't have turn it on with a switch. Works great. Set it 100% mix for a Tom Morello type Whammy. However, I also have delay assigned to a footswitch and it's before the PitchWham - and it's changing the pitch on the delayed signal after the original note stops. If I hit a short note, and whammy it up +12, great. But there's also the delayed note that is affected when I move the pedal back to heel down. Think Audioslave Like a Stone, which is what I'm trying to accomplish, where the delayed note is not affected after the original note stops. Is there something I can do to allow the HX to affect the original note and not the delayed note?

Hello! I'm owner of the Line6 HX Effects. I love the device, it has everything I need (so far) and the sound quality is excelent! Since a couple of days I also own a Kemper Profiling Amp and I was wondering if I could use the HX FX (command center) to "control" the Kemper. What I basicly want is: hit a preset on the HX and switch to a certain amp in conjunction with certain effects of the HX FX. So my questions are: Is it possible what I want? And if so, how do I approach this? Any further tips and tricks on "HX & Kemper" would be greatly appreciated. Thanks for reading! Mike

I use a toggle to switch between a compressor and a light overdrive (Timmy). They both assign to the toggle no problem, and the toggle works fine. BUT - the LED is inconsistent as to which state I should be in. I give the toggle a custom name of "Light OD" so the thought is when the LED is off the compressor is engaged and when it is on the Overdrive is engaged. The problem is... the HX has a mind of it's own which state it will show. I get it working right, save it. Come back to that patch later and it shows "OFF" yet the overdrive is the one engaged. I know that by touching the toggle I can show the states of the two effects... but I would think after saving the patch it should always RECALL the way I saved it. For the record, I am not using snapshots. Any idea's why it is behaving this way? The HX Effects is up to date with firmware version 2.54 EDIT TO ADD (this is one of my post further down the thread, but may get missed)

So I got my HX Effects this weekend, before I did any updates I began to mess with it to get the hang for programming it. I use a small Midi controlled 4 loop unit for a few stomp boxes, so I tried programming that in. I was really happy how easy it was, setting up the default state in the instant commands, easy, assigning a loop to a footswitch, easy, custom name, easy everything worked great.... Fast forward to after I did the latest firmware update, everything works the same way EXCEPT for one small thing, when I press the footswitch the midi command is assigned to the custom name changes to the edit screen like if I touched the button with my finger to edit the settings and the custom name does not come back until I press another switch. Is this a setting I have to change or is this something that the new Firmware mucked up?

Hi everybody. I've just noticed that the IR loader block in Hx Effects is only a mono effect. So, if you feed it with stereo signal you will get a mono output with phasing/artifacts issues on sound. This is very bad, expecially if you need a stereo image (i.e. double pitch effect, ping pong delay effect).. all the stereo effects are definetely useless if your last block is a IR loader. Of course you can put a second IR loader in path B, but in this way you have to use 2 IR loaders at the same time and you are very limiteded in effects routing. I wonder why Line6 didn't implement a stereo IR loader block.. it would be a killer feature as it would solve a large number of problems.

Let me start with, I got my HX Effects about 2 months ago. While I love many things about it, there are some frustrations I've had too. Especially trying to use the HX as a simple, MIDI control and effect system. When I was told about the HX it sure sounded like it could deliver on my basic needs of great effects, without built-in Amp Sims, CHECK, The ability to use the Atomic Amplifire ("AA3") Or other 3rd party Modelers as my Amp sounds, CHECK, and what I thought would act as the MIDI controller to have the AA3 change presets a.k.a different amp tone, after stepping on a preset switch on the HX. As an example if I press preset 1A, the effects on the HX are added, and via MIDI the AA3 changes to the specific amp tone. Instead of having to choose amp tones (presets) on the AA3 manually, like I do now! A pIan ! I realize it might make more sense to use the AA3 as the "front" control to change the amp tones first, which then via MIDI changes the HX to a certain preset or patch with specific effects. BUT, I was hoping I could set it up the other way. Meaning the HX would be the "front" a.k.a. main control to choose a preset or snapshot. So when choosing preset 1A on the HX, it might be labeled with a specific song, such as "PINK NUMB" (as in Comfortably Numb) which changes to that presets effects, and via MIDI changes the AA3 to a certain preset (amp tone/ sound). to match. I did find out if I use the AA3 at the "front", it can ONLY send preset 1 to preset 1 or preset 17 to preset 17 on the HX or other MIDI device. So you have to have BOTH of the preset locations on the HX and AA3 lined up with the correct amp tone and appropriate effects in the HX for this to work. Not a big problem, but certainly less than ideal in my mind. The other issue is I MUCH prefer to use the nice bright, big labels on the HX to see preset names. The AA3 has a very small display making it MUCH harder to read especially live. I also read something today on the Line 6 forum that MIDI changes can ONLY be sent on a particular foot switch in STOMP BOX mode ONLY. BUT, what I'm trying to do is have each preset or snapshot as a specific sounds or group of songs, be able to step on a preset, have it update the HX with effects in that preset and change the amp tone on the AA3. Let me also say, I get the basics of MIDI but I am far from an expert too. Anyone have any great ideas as to how to solve this. I am really disappointed that the HX is so far not able to deliver on the MIDI and routing capabilities I was hoping ! If you have any good ideas as to how to solve this I would surely appreciate it. Thanks.

first i'm Korean(and i'm living in Korea) and please understand my bad english ability...... i got my hx effects today morning and first try firmware update and fair and try other method and succese (i put usb cable to my PC's mainboard socket) now my hx version is 2.54 but any press buttons not working (save/home/menu/all knob's press... except left right arrow buttons before update it work well...) i can't do anything............ how can i fix it?????

Hello.I own a 50w Jet City Amp which has a line level effects loop (+4db).Will HX effects 4cable method work with it?I have attached a pdf with amp schematics.Thanks in advance. jet-city_jca50h_sch.pdf

Hi All. First post here. Have read lots of good stuff on here since buying my HX a month or so ago. I do love it and don't miss my Boss ES-5 setup with Mobius and other assorted pedals at all! I'm pretty good with MIDI (from my 90's days when all my synths/effects were outboard!) but have some observations and thoughts on MIDI instant command/Snapshot/Preset interactions that I'd be interested in feedback on. To my mind, it should (logically) work thus (and I'm only dealing with PC messages here...): In Preset mode, you set up your MIDI messages using the Instants in the Command Centre. These would be the default MIDI messages for the whole preset. Within a snapshot, you should be able to change the instant, or have it default to the ‘Preset’ one set up above either by having no instant at all, or a "preset default" option. I use Midi (for my H9 and Elektron Analog Drive) and snapshots (I use one preset per song and the snapshots for the different sounds within a song) and it doesn’t seem to work in a consistent way for me. For instance : I set up one snapshot as a default for a song and copy the snapshot to make changes for different sections. The Instants do not copy across. If I remove an instant from a snapshot (as the snapshot doesn't need to change any MIDI values) the Instant MIDI command is removed totally across all snapshots and the preset. I'm quite sure this is just me not fully understanding how Instants and Snapshots interact! Anyone got any definitive answers on how Snapshot Instant’s work. I’ve fudged my way through (checking each snapshot’s Instant values) and have the unit setup as I want now but would like to now the official line on how it is supposed to work for future programming. Ta, David.