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HX One Firmware 3.81 and is set up in insert (4CM) configuration. I have observed the following behaviour for some time and only just now been able to replicate the issue consistently. Scenario 1: When moving from a PolyWham effect preset with the status ‘off’ to Feedbacker effect preset status ‘on’ or ‘off’ results in feedbacker effect not triggering. Toggling the HX One On/Off device footswitch while on the feedbacker preset in this scenario does not correct the feedbacker issue. Scenario 2: When moving from PolyWham effect preset status ‘on’ to Feedbacker effect status ‘on’ or ‘off’ results in results in feedbacker effect working as expected. Toggling the HX One On/Off device footswitch while on the feedbacker preset in this scenario also works as expected. This issue is occurring whether presets are navigated view Prev/Next midi command or by the in-built footswitch preset navigation. The same observations occur when moving from the PolyCapo effect to Feedbacker so it may be related to moving from pitcher shifting effects? This issue does not appear to occur if moving from another effect such as Dynamic Plate, Tube Comp 3 Note Generator to the Feedbacker effect. It also appears that if scrolling past another effect between PolyWham and Feedbacker resolves this issue e.g. if a had 3 presets in the sequential order PolyWham > Dynamic Plate > Feedbacker the issue is not observed when scrolling past between PolyWham to Feedbacker using the preset scroll function. It seems like the pitch shifting (PolyWham/PolyCapo) effect preset status is being passed on the feedbacker effect when navigating directly between the two irrespective of the saved Feedbacker preset status. Has anyone else had the same experience or can replicate this behaviour?

Trying to use Poly Sustain on the HX One like I would on the Helix Devices - where you can set it to Footswitch to Momentary to capture whatever notes you are playing at the moment. Going through manuals and videos and I can't seem to find a way to edit the footswitch bypass settings like you could on other Helix devices. Hoping it's possible.

I set up a two-button midi footswitch where the right button goes to Preset List with just one click (CC-5, Value 1), as opposed to hitting the two on-pedal switches -- this works fine, gets me to the preset list. But then I can't get the same midi footswitch to select a preset from the list, by either using CC-5/Value 1 again or Value 0 (Home), this latter surprised me because clicking the Home button on the pedal does select the preset highlighted in preset list. Using the manual, pg. 31, isn't helping me find an answer. Is there a MIDI CC+Val I'm missing that will select the preset from preset list? Thank you!

I've scoured the manual and noted the various MIDI settings, but I can't see a way of scrolling up/down through presets via MIDI... Am I missing something? I'm running a GigRig G3 and it would be great to be able to assign a footswitch to "preset up/down"

I just picked up an HX One and would like to use it on my pedal board powered by a Gator G-Bus-8 power supply. It seems to power up and work fine. However my concern is the HX One power says 9v/500mA whereas the G-Bus-8 says .25A (250mA); half the current. Could there be any adverse effects in running it like this?

Hey. I am looking to purchase a new HX one for my board and looking to use it pre drive for tuner, compressor univibe etc but also post drive for wet effects. I will be running this into the from to my fender deluxe reverb so no effect loop.looking for advice to see whether I can I use the input/output before my physical drive pedals and input/output 2 for wet effects after my physical drive pedals? Hope this makes sense? Essentially the pedal is in two place in chain in front of amp. Any help appreciated. Thanks Will

If this is the wrong place for this, please let me know where I should be looking. A search came up empty. I just started playing around with my HX One and using Librarian I notices that some effects are not listed within it (for example Bronze Master). How do I get this to appear so I can place it next to other frequently used effects? Thanks in advance.

I have a HOTONE Ampero Control Sending MIDI to a Timefactor and then THRU to my HX One. Currently PC messages and some CC messages are working fine, but I cannot get it to respond to CC64-127 (tap tempo) or CC93-127 (enter tap tempo). I have tried everything I can think of... MIDI Clock RX off, on, auto. (When set to on or auto, MIDI clock is working fine -- Clock coming from Timefactor) As I said above, other CC messages are working fine, but can't get anything related to tap to work properly. Wondering if this might be a bug. I am on software 3.71.0

I'm trying to power my HX one with my Joyo 2 power bank but it only briefly powers on before turning back off again. Any ideas why? Or any recommendations for a new power bank that will work! Thanks!

Hello, do presets always have a master level control, even presets for effects modeled after a pedal that does not have one originally (e.g. the MXR Phase 90) ? I can’t figure this out by reading the manual and not found in the FAQ. Thank you.

Hi Folks, I got my HX One today and hooked it up for a first test in exactly that way: Synth -> HX One -> Mixer Synth is connected in stereo, inputs and outputs on the HX One are set to line level, I/O config to stereo. When playing a mono sound on the synth thru the HX the left channel of the try signal coming to the mixer is about 6dB quieter than the right channel. This is also the case when bypassing the effect with bypass type ‘DSP’. The full wet signal seems to be ok. When connecting the synth directly to the mixer or switch to bypass with type set to ‘true’, both channels have the same level in the mixer. Maybe I did something wrong with the setup, but it seems to be ok for me. Can someone please check that on your HX One, just to be save that mine isn’t broken somehow. Thanks, and best wishes from Austria, Oliver