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Found 7 results

  1. Hi , I'm getting this message when importing IRs into HX Edit purchased from Marketplace : "HX Edit was unable to import this IR because the required license was not found" I am singed in on HX Edit on version 2.90 (firmware Helix LT 2.92) and I see an authorization code in My Orders for Suhr 4×12 Cabinet Vintage 30 IR. Can anyone tell me what I am missing here ? All other IRs from 3rd party vendors import like a breeze ... Thanks ahead ! rgrds, Daniel
  2. Helix: https://shop.line6.com/marketplace/steve-vai.html POD Go: https://shop.line6.com/marketplace/steve-vai-pod-go.html HX Stomp: https://shop.line6.com/marketplace/steve-vai-hx-stomp.html I got my Steve Vai live tone done for Helix. It is live in Marketplace right now! I used the new Carvin Legacy Drive model (Legendary Drive in Helix) for this. It took me some time to crack the code to get it sounding just the way I wanted it. It has a very rich sound. The Wet/Dry/Wet signal routing is always something I have fun playing with but don't use a lot myself (since I mostly play mono venues). I've always been at least marginally happy with my dirty lead and rhythm tones but it's the cleans that have always disappointed me. I stoked to the max to have been able to nail these clean tones. Seriously, Helix "floors" me (har har) with the quality and flexibility of tones I am able to get. I had a blast making this and hope you'll all dig it. I am also working on versions of this for HX Stomp and POD Go. I'll update here when they are ready! Update 1: POD Go preset is now also here! The biggest challenge of making this tone was the fact POD Go does not have the Carvin Legacy Drive model. Being lucky enough to have Helix and POD Go side-by-side gave me the chance to audition and tweak until I could get an amp model that sounded convincing. Check the playlist of videos below and let me know what you think of my effort. POD Go is no joke. I did not feel the need to make any trade-offs bringing this awesome Vai tone. Update 2: The HX Stomp preset is live, too. Super happy about this little unit. The Stomp gives a little more wet/dry flexibility with its two paths and the Carvin Legacy Drive model. It also retains the ability to use two different cab or IR on each path which widens the stereo spread a bit. Either way, I think all three of these units are top notch and sound fantastic! Helix: https://shop.line6.com/marketplace/steve-vai.html POD Go: https://shop.line6.com/marketplace/steve-vai-pod-go.html HX Stomp: https://shop.line6.com/marketplace/steve-vai-hx-stomp.html
  3. So I opened up a support ticket on this already but I figured I'd put it out there in case any of you have experienced this... I purchased a couple of preset packs but they failed to import and it gave my a notice about "required licenses"(?) something to that effect... Anyways, does anyone out there know what this is about? Thanks
  4. Every purchase of the below products generates an email that includes these authorization instructions. Helix Native Download the latest version of Helix Native at https://line6.com/download-helix-native. Run the Helix Native installer. We suggest you temporarily disable all third party antivirus programs during installation. Follow the prompts and restart your computer if required. Launch your DAW, plug-in host, or recording software, and insert Helix Native into an audio track as an effect. (Note: the plug-in may also be used via an aux bus.) Log in with your account you used to purchase or activate Helix Native. Click "Authorize This Computer" or the blue link displayed in the dialog. Click here to view Helix Native tutorial videos and knowledge base articles. POD Farm 2.5 Download the latest version of POD Farm 2.5 at https://line6.com/software/. Run the POD Farm 2.5 installer. It will install Line 6 device drivers, if chosen, in addition to POD Farm 2.5. Follow the prompts and restart your computer. Navigate to the Line 6 folder on your computer and find the Tools folder. Run the Line 6 License Manager program. Select your computer and/or Line 6 hardware device and authorize each one separately. You are now ready to use POD Farm 2.5 in standalone mode, or as a plug-in with your recording software. Click here to view POD Farm tutorial videos and knowledge base articles. Model Packs Standard model packs can only be used with a Line 6 device OR a computer authorized with POD Farm 2.5 or better. HD model packs are only compatible with POD HD devices using firmware 2.62 or better and are not compatible with POD Farm 2.5. Download the appropriate device drivers and the License Manager program from https://line6.com/software/ and install them. Navigate to the Line 6 folder on your computer and find the Tools folder. Run the Line 6 License Manager program. Select your computer and/or Line 6 hardware device and authorize each device separately. You are now ready to use your model packs. For more details, click here to see our License Manager FAQ. iLok (POD Farm, Amp Farm or Echo Farm) Log in to your Line 6 account and go to https://line6.com/account/licenses/ilok/. Click on the deposit button, and enter the user name for your iLok.com account. If you enter the incorrect user name, the license will be lost and can't be recovered. Go to ilok.com to download the iLok License Manager program. This program will add your Line 6 license to your ilok device. Once that's done, download and install POD Farm, Amp Farm or Echo Farm from https://line6.com/software/ to use as a plug-in with your recording software. Your iLok must be connected when using POD Farm, Amp Farm or Echo Farm as a plug-in. Marketplace Presets and Impulse Responses Download your products from the Helix Marketplace section within your Line 6 account page. Unzip the downloaded files. Import presets and impulse responses into HX Edit or Helix Native. Follow the user guide for both applications for how to import these assets. HX Edit and Helix Native will need to verify your purchase online and will post a log-in dialog. Please log in with your Line 6 account credentials. Your log in data needs to be identical to the one used for your purchase. Authorization will occur automatically. Please click here for knowledge base articles about Marketplace purchases. Marketplace products have minimum software and firmware requirements: Helix/HX firmware version 2.7 or higher HX Edit software version 2.7 or higher Helix Native software version 1.7 or higher If you run into trouble with your activation, please contact Line 6 Customer Service via support ticket at https://line6.com/support/tickets, or by calling us at 818-575-3600, option 2 Mon-Fri 8am - 11am and 1pm - 3pm. Returns Please know that iLok licenses cannot be refunded, as Line 6 cannot remove licenses from iLok.com accounts. For non-iLok licenses, if you are looking to return your software within 15 days of its purchase, please deauthorize your devices, then create a support ticket at www.Line6.com/support/tickets requesting a refund. The refund should settle within 5-7 business days. Thanks again and we hope you enjoy your purchase.
  5. Hi, This must be a simple problem unique to me. Because I can’t find any info on it anywhere. I just purchased a HX Stomp. I then purchased a couple preset packs (definitely jumped the gun on that as I didn’t even have HX Edit installed). I now have HX Edit installed and working for me. But I cannot find anywhere how to download the preset packs I purchased. I have looked all over....I think. But nothing. I sure I am overlooking something obvious! I can see them in my purchases and there is an activation code there. But I can’t figure out how to get them. Thanks for the help.
  6. Hi, fellow Helixoids! I've just released 13 new Helix sound sets, available at the Helix Marketplace. I've taken an unusual approach: While we all know that Helix is great at mimicking classic analog gear, I've been exploring Helix as the unique and powerful instrument it is, with an emphasis on startling new tones that could only have been created in Helix. I think these sounds will appeal to restlessly creative players in search of new tones and textures. (Admittedly, they're probably not suitable for REO Speedwagon cover bands.) Each board sell for $13 and has its own demo video at the above link. There's also a combo back offering all 13 sets at a 40% discount. Its demo video, which provides a taste of all 13 products, is a good starting point if you're curious. Thanks for listening! :)
  7. Line6Tony

    Marketplace FAQ

    Thank you for your participation in Marketplace, an online community of content creators for the Helix, HX and Pod Go family of Line 6 products. If you have any issues with a recent purchase on Marketplace, we encourage to please check the following. For Purchased Marketplace Presets and Impulse Responses: Download your products from the Marketplace section within your Line 6 account page. Unzip the downloaded files. Import presets and impulse responses into HX Edit, Helix Native or Pod Go Edit (product dependent). o Follow the user guide for each application for how to import these assets. o The Editor will need to verify your purchase online and will post a log-in dialog. Please log in with your Line 6 account credentials. Your log in data needs to be identical to the one used for your purchase. Authorization will occur automatically. Click here for a video that describes how to authorize and download assets from Marketplace. Marketplace products have minimum software and firmware requirements as follows: Helix/HX firmware version 2.9 or higher HX Edit software version 2.9 or higher Helix Native software version 1.9 or higher Pod Go software version 1.1 or higher Most download issues seem to be solved with the following approach: Confirm you are logged into Helix Edit, HX Native, or Pod Go Edit Go to Line6.com. In the lower right-hand corner of the window, you'll see "My Account." Click it and hit sign in, and you'll be asked to enter your Line6.com login info. You will need to authorize the computer you are using for the download. Your purchased items will appear here: If you continue to have a problem with a purchased Marketplace asset, please contact our support team at www.line6.com/support/tickets There you will find a knowledgebase, FAQs, and more to help with your issue, as well as a direct contact to our Line 6 support team where you can: o Open a support ticket; this allows our service team to track your purchase effectively and correct any issues o Call our technical support help line o Text our support team What is Marketplace? Marketplace lets you purchase custom Helix presets and impulse responses (IRs) created by select third-party development partners. You can browse by product or developer, listen to audio examples, and even watch demo videos if provided. Checkout is a breeze and you can pay with either credit card or PayPal. Why was Marketplace created? Our primary goal was to develop Helix as an open platform that will serve you for many years to come. We believe that will be best accomplished by supporting a vibrant, thriving community of third-party developers that continually expand the sonic and creative capabilities of Helix, HX, and now POD Go, products. Can anyone become a Marketplace partner? Our goal is to provide you with high-quality products and a great overall experience. For these reasons, we will carefully curate Marketplace and include only partners that we feel meet those expectations. What kinds of products are available on Marketplace? Marketplace offers impulse response files (IRs) and presets. These products will be sold individually and within collections or bundles, for example multiple impulse response files of the same amplifier with different microphones. The exact contents of each product are described on the respective Marketplace shop page. Can I use the Helix Presets in my POD Go? No, POD Go cannot accept Helix or HX presets. How much do Marketplace products cost? Pricing is determined entirely by the third-party developer, and we expect most products will sell for between $5 and $50. Can Marketplace products be returned? Yes. Our standard 15-day return policy applies. Returned Marketplace products will be deactivated once you log out and back in. Will there be free products as well? Some developers may offer free products for promotional purposes. Please check Marketplace listings on a regular basis. Can I still load non-Marketplace presets and IRs? Of course. Marketplace simply provides a convenient way to purchase additional resources and access them at any time. Will Custom Tone be removed? Not to worry. Custom Tone will still be available without changes. Who provides customer support for third-party products? Please contact third-party developers regarding setup and usage of their Helix presets and impulse responses. Third party contact information can be found on corresponding product pages within Marketplace. Contact Line 6 regarding Helix products generally, and questions involving the Marketplace online shop - including billing issues and difficulties downloading or importing presets and IRs. Which Line 6 products work with Marketplace products? Helix Floor, Helix Rack/Control, Helix LT, Helix Native, HX Stomp, HX Effects and POD Go. Do I need a specific firmware and software version to use Marketplace products? Yes. You need these versions (or higher) to support Marketplace: Helix/HX firmware v2.9 HX Edit v2.9 Helix Native v1.9 POD Go firmware version 1.1 POD Go Edit version 1.1 Will you add support for other Line 6 products, y’know, like Powercab? We cannot discuss future development plans at this time. I purchased a Marketplace item and cannot find the software download. Where do I need to look? You can find all your Marketplace downloads on the “Helix Marketplace” page within your Line 6 account. The link to this page is located in the “Hardware & Software” section on the main account page. We also provide a link directly to this page within the “How to Authorize Your Line 6 Product” email that you receive after any Marketplace purchase. Can I use items purchased through Marketplace with non-Line 6 products? All third-party items sold through Marketplace are copy-protected and require HX Edit software, POD Go Edit software or the Helix Native plug-in to work. For this reason, they cannot be used with modeling devices or software from other manufacturers. How does this copy protection method work? Do I need additional hardware or dongles? Products purchased through Marketplace are automatically activated when imported into HX Edit, POD Go Edit or Helix Native. The activation process requires internet connectivity upon first use. The computer that was used for import gets authorized in the process, and no additional hardware or dongles are needed. How many licenses do I get? Can I share these licenses with others? We allow up to four individual computers to be authorized. If you own multiple hardware units, you can update all units without affecting license count. Finally, licenses are tied to your Line 6 user account and cannot be shared with others. Activation requires internet connectivity. How often will I need an internet connection? You will need to have an active internet connection every time you use a newly purchased product. The connection is needed so that our system can validate your license. Once a product was used at least once, the system remembers its state and will allow usage offline without internet access. I discovered that POD Go Edit, HX Edit and Helix Native require Line 6 account log-in. Why is this necessary? You will be asked to log into your Line 6 account if you work with third party products purchased through Marketplace. Log in is only required for the system to install or synchronize licenses, for example when importing third party Helix presets for the first time*. Log in will not be required if you do not use presets or IRs purchased through Marketplace. * On Windows systems, you may need to be online at all times in order to import and export Marketplace presets and IRs. What are the most common uses for IRs? The most common use for an IR that you will see is to replace a Cabinet model with your own third party Cabinet IR. This allows you to use a third-party sound mixed in with your favorite Helix amp tones. The IR in this case will usually include everything about the cabinet model as part of the sound, including: speaker type, mics used, mic placement, room sound. The other way you might see IRs being used is for the purpose of an acoustic simulator, especially modeling the EQ of an acoustic guitar sound. You may see some of these in your preset packs, or offered by third parties as part of a preset bundle. Can I buy dog food, tequila, or 19th-century expressionist paintings via Marketplace? What? No.
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