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Here are some recovery steps if the update fails when using HX Edit, or Line 6 Updater on your system. Make sure your laptop is connected to power, or be sure to check your USB cable connections. If you're on a desktop system, we recommend connecting to the rear USB ports near the power source. 1) Download and install the latest version of HX Edit BEFORE you run the update. This installation will also include the latest drivers. If you're on a Windows computer, it may be helpful to restart after the installation. https://line6.com/software/ 2) Put your Helix into update mode, by pressing and holding buttons 6 and 12 while you power on the Helix. For the HX Stomp, press and hold down the RIGHT page button while power on the device. (You may get a blank screen that is white, or black - this is normal for the HX Stomp) 3) Use Line 6 Central or the Line 6 Updater (NOT HX Edit) to run the latest firmware update again. Make sure only Line 6 Central or the Line 6 Updater is running during the update, close all other recording applications. (If the Helix is in update mode, it should show up on the screen when updater is open after you sign-in. If the Helix doesn’t appear, try re-booting the Helix normally, you should also try different USB ports on your Mac or PC).
All 4 tone lights (or ABCD lights on the FX100) flashing is 'recovery mode'. It is the intended behavior after a failed update. If you come across this mode, you must attempt to update the AMPLIFi again. Power down your AMPLIFi. When updating via PC, please connect the USB cable and make sure to boot the unit while holding Tone+Tap (amp, TT) or A+C (FX100) to put your AMPLIFi into Update Mode. Run the Line 6 Updater program found at www.Line6.com/software. For a guide, please refer to http://line6.com/support/page/kb/_/amplifi-products/ampl/how-to-update-amplifi-with-a-pc-r701. If you still get failed updates from the Line 6 Updater, try another USB cable and port as well as another computer When updating via an iOS device, Bluetooth works in recovery mode, but the pairing from before the failed update is not maintained. You must press the Bluetooth button and pair again from the smart device's Bluetooth menu. You can then proceed with the update.