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*Please use Google Translate to read this information in your language. How do I get technical support for my Line 6 gear? When you have a technical support question, and you can't find the answer in your product's manual (found at http://line6.com/support/manuals/), our system gives you these options: Search our Knowledge Base for Line 6-authored information and video tutorials. Review previously answered threads using our keyword search tool. Ask a question within your Line 6 products' community forum. Posting your question tells our community (which is 160,000 strong) that someone is looking for help. Contact our support staff directly at http://line6.com/support/ with a support ticket. For registered product owners, Line 6 is pleased to provide phone and email (ticket) support free of charge. If your product is not registered, you still have access to our other resources that can assist you 24/7.Please CLICK HERE to register your Line 6 products. German Für registrierte Besitzer eines Line 6 Produktes freuen wir uns Ihnen gratis Telefon und Email Unterstützung zur Verfügung stellen zu können.. Sollte Ihr Produkt nicht registriert sein so haben Sie immer noch die Möglichkeit unsere online Resourcen 24/7 zu Rate zu ziehen. Wissens Datenbank Video-Tutorials Forum Gemeinschaft Produkt Mandbuch Bitte CLICKEN SIE HERE um Ihr Produkt zu registrieren. French Pour les propriétaires de produits enregistrés, Line 6 est heureux d'offrir un soutien téléphonique et e-mail gratuitement. Si votre produit n'est pas enregistré, vous avez toujours accès à des ressources qui peuvent vous aider 24/7: Base de connaissances Tutoriels vidéo Forum Communautés Manuels du produitct S'il vous plaît CLIQUEZ ICI pour inscrire vos 6 produits Ligne. What is the warranty on my Line 6 product? It varies by product, so please see our Warranty F.A.Q. for more details. Also, please be aware that your warranty is only good in the region of purchase. So for example, if you buy your unit in Australia, you will have to get it serviced in Australia. Going outside of your region of purchase for repair work will be treated as a non-warranty repair and you will be charged accordingly by the repair center you take it to. How do I get my Line 6 gear serviced outside of the U.S.? Line 6 has established a worldwide chain of independent Service Centers. You can find Service Centers and Distributors that can assist you with your repair. If you cannot find one in your country, you will need to find one outside of your country and contact them to see if you can ship them your malfunctioning unit. Because of our agreements with these distributors and service centers, you cannot send your unit directly to Line 6 U.S. for repair. ***Only units purchased in the U.S. can be repaired in the U.S. I’m having a problem with a repair center, who can I contact? Please contact your area's distributor to resolve repair center issues. How do I get parts and accessories for my Line 6 gear? We sell a number of parts on our Online Store. You may place an order with a valid Visa, American Express or MasterCard. For our return policies, please refer to our returns page. Certain parts not found on the store may be special ordered through an Authorized Service Center or Distributor. Some parts such as circuit boards and PCBA assemblies are not sold to the public. Also, Line 6 does not provide circuit diagrams, blueprints or schematics to consumers. Please keep in mind that parts sales are at the service center's or distributor's discretion. Line 6 does not sell parts directly to the public. Where can I buy Line 6 gear outside of the U.S.? Line 6 has distributors all over the world. You can search by city/region and country for a distributor in your country. If you cannot find a distributor in your country, you can find an Online Retailer that may ship to your country. English is not my first language. How can I get help in my native language? Please click here to create a support ticket. Our multi-lingual EU support team will do their best to address your issue.

Q: My Line 6 device is malfunctioning. Where can I get it fixed? A: Please check your product Manuals and our Knowledge Base to ensure that your unit is truly malfunctioning before taking the unit to your nearest Line 6 Authorized Service Center. Also be sure to Register your Line 6 gear to your Line 6 account. A valid proof of purchase is required if you are having any warranty work performed. A valid proof of purchase supplies all the following information: • Buyer’s name • Retailer identity • Date of sale • Product purchased • Purchase price A proof of purchase that does not provide all the above information will not be accepted as valid. Your submission can be a clear photo or scan of a physical receipt or invoice from the retailer, and must be in .pdf, .jpeg or .pdf format if attached to a Line 6 support ticket. United States: You can have your unit repaired at any one of our Line 6 Authorized Service Centers across the United States Authorized Service Centers are able to repair products that are both in warranty and out-of-warranty. Authorized Service Centers set their own policies and rates for parts/repairs. Please contact the Authorized Service Center(s) of your choice directly for detailed information. Repair time varies per service center, based on their current volume, capacity and parts availability. Line 6 encourages you to reach out to any service centers before bringing in or shipping in the unit to ensure that they can meet your needs. Most authorized service centers accept repair shipments from other states for both warranty and non-warranty units. "Expedited" and "Rush" fees will not be covered under warranty for any reason. Authorized Service Center repairs include a 90-day warranty. Other Countries: Please contact your distributor line6.com/find/distributor/. Q: Will Authorized Service Centers repair guitars? If not, what options are available? A: The Service Center finder includes if an ASC repairs guitars. If a given Authorized Service Center does not repair guitars, the repair will have to go to an ASC that does repair guitars. Q: How much is it going to cost to get my Line 6 device fixed? A: Line 6 is unable to provide estimates on behalf of our service centers, as the service centers establish their own repair rates and bench fees. For non-warranty repairs, user must be prepared to pay any shipping costs, labor fees and parts costs associated with your repair. With a validated warranty, Line 6 will pick up the cost of the repair, not including shipping from the user. Q: Where can I purchase parts for my Line 6 device? A: Line 6 provides a number of replacement parts through our Online Store. If you are unable to find the part you need on the store, you may contact one of our Service Centers or Dealers to special order some parts. Another good source is www.FullCompass.com. Some parts, such as circuit boards and PCBA assemblies, are not sold to the public. Please keep in mind that parts sales are at the service center's or dealer's discretion. Line 6 does not sell parts directly to the public. Q: Can I fix my Line 6 device myself? Can I get repair assistance from Line 6? A: If your Line 6 product needs repair, we strongly suggest you contact the nearest authorized service center in your region. Line 6 does not offer repair assistance via email or telephone. Also, Line 6 does not provide circuit diagrams, blueprints or schematics for consumer use at this time. Keep in mind that should you choose to modify or repair your unit at any time during your warranty period, the warranty will no longer be valid. Q. I'm not sure if my unit is under warranty, how do I find out? A: Please refer to our Product Warranty FAQ for all warranty information. Q: I want to customize my Line 6 device, but I do not know how to do the customization. Does Line 6 support customizing or modifying gear? A: Line 6 does not support the customization or modification of Line 6 products, outside of official firmware updates or hardware upgrades performed by an authorized Line 6 service center. Unsupported customizations or modifications of your Line 6 device will void the device's warranty. Q: Is there a way that I can determine the date of manufacturing of a Line 6 device by the serial number? A: All serial number information is for internal use only and is not public knowledge.

Do I need an RMA number (Return Material Authorization) for a repair or replacement? Yes. Line 6 requires that all end users, dealers and service centers have a valid RMA attached to all products shipped to the Line 6 Service Department. The RMA allows for the hardware to be tracked throughout our various systems until resolution. We are not responsible for units sent in without an RMA number. Hardware will be returned to sender if sent without an RMA. How do I contact the factory? You can reach our staff at https://line6.com/company/contact/ via phone, email ticket, chat or text to request an RMA. We are open for phone calls 8am - 12pm Pacific time, Monday - Friday, excluding holidays. You must be signed in and have your unit registered to your Line 6 account before contacting us so we can verify that your contact and shipping information is current. What information will I have to provide when contacting Line 6 for an RMA? You will need to have the unit registered to your Line 6 account. Don't have an account? Create one here. You will need to ensure your full name, shipping address, email address and phone number are updated on your Line 6 account. You will need to be ready to provide a detailed explanation of the unit's failure or defect. You will need to be ready to provide Line 6 with a copy of a valid proof of purchase. A valid proof of purchase supplies all the following information: • Buyer’s name • Retailer identity • Date of sale • Product purchased • Purchase price A proof of purchase that does not provide all the above information will not be accepted as valid. Your submission can be a clear photo or scan of a physical receipt or invoice from the retailer, and must be in .pdf, .jpeg or .pdf format. What information do I include? After you are issued your RMA number by an authorized Line 6 service representative, we require that you include the RMA number on the outside of the shipping box. We also require that you include all components that came with your unit in the box. Do not leave anything out. What is the shipping address for repairs? LINE 6 SERVICE DEPARTMENT 26580 Agoura Rd. Calabasas, CA 91302 RMA # [FILL IN YOUR RMA number] How do I ship my unit to Line 6? Package the unit in a box with adequate packing material to insulate it from possible freight damage. You can use services such as FedEx, UPS or USPS to send in your gear. We suggest you use a method of shipping that is traceable in transit to ensure you have visibility of your package. Line 6 is NOT RESPONSIBLE for freight damage due to insufficient packaging. End users are 100% responsible for protecting their gear in transit. Who pays for the freight? Non-warranty: The purchaser/user assumes responsibility for freight to and from the factory. Warranty: The purchaser/user assumes responsibility for freight to the factory. Line 6 will cover the return freight. How do I get an estimate on the repair cost? Estimates cannot be given until we have the unit in hand. For non-warranty work, you will need to provide contact information for an estimate to be sent to you once we have the unit. Who do I call to check the status of a repair? See the contact information above to reach Customer Service, and always have your RMA number ready. How long will it take to complete the repair? Repair time varies based on a number of factors such as parts availability, your place in the repair queue, etc., but we strive to provide a maximum three-week turnaround (not including shipping time). If we determine that your unit needs to be replaced, the turnaround time is typically a bit shorter. How will I get my unit back? Line 6 uses UPS ground for U.S. return requests. The shipping time is 5-7 days (not including processing time). What if I don't live in the U.S.? Product warranty is only good in the country/region of purchase. So if you bought your unit in France, the warranty is only valid in France. If you bought your unit in a country other than the U.S. and wish to get the unit repaired in the U.S., you will have to pay for the repair at an authorized Line 6 Service Center. If you are looking to repair your unit in the country of purchase (non U.S.), please refer to our Distributor and/or Service Center Finder for assistance in your area.

Important Warranty Information! Please be aware that your Line 6 product’s warranty is only valid in the region where you purchased your unit. For instance, if you live in Brazil, but buy your unit from a U.S.-based retailer, then you must have warranty repairs performed in the U.S., meaning you must ship it there. Otherwise, you’d have to pay to have it repaired closer to home. Prices for parts and repairs are set by the independent service center, and they reserve the right to choose what they repair. If you live outside the U.S., you should be interacting with the distributor for the country/territory that you live in. The distributor for your country/territory sets the warranty period and its rules according to local law. It is for this reason that Line 6 recommends that you always buy your unit locally. Distributors can be found at http://line6.com/find/distributor/. You will need to present your original, dated proof of purchase to have any warranty work performed at any Line 6 Authorized Service Center for repair. FAQs Q: Where can I read your warranty? A. Standard Warranty downloads: English Japanese German Chinese French Spanish Q. What is the general Line 6 Warranty statement for the U.S.? A. Line 6 warrants that your new Line 6 product, along with its included power supplies and cables used to supply power, when purchased as New at an authorized Line 6 retailer located in the Territory, shall be free of defects in materials and workmanship for a period of One (1) Year from the original date of purchase. Vacuum tubes, as well as accessories included in product boxes, including, but not limited to, USB data cables, allen wrenches and foot rubbers are warrantied for a period of ninety (90) days from the original date of purchase or unless local statutory law requires otherwise. The Warranty DOES NOT Cover: Damage from physical abuse such as dropping the unit, impact from hard objects or damage to external components as a result of negligence. Damage due to liquid contamination. Damage resulting from any use other than that it was intended for. Any unit that has been repaired or had an attempted repair made to it by unauthorized personnel. Damage due to incorrect connection, connection to faulty equipment or connection to faulty or incorrect power supplies. Damage in transit as a result of inadequate packaging or protection. Q. What are the general warranty periods for the U.S.? A. See below. All other countries, see your distributor for warranty details. 36 month parts and labor warranty StageSource speakers 12 month parts and labor warranty All amplifiers, including speakers and cabinets HELIX/HX family products (one additional year of warranty added upon first registration excluding HX One) AMPLIFi family products Firehawk family products StageScape mixer Sonic Port / Sonic Port VX BackTrack/BackTrack + Mic FBV Controller pedals POD units (except Pocket Pod and Pocket Pod Express) Relay and XD-V Wireless Products Stompbox modeler pedals ToneCore Pedals (Module AND Dock purchased together as one unit) TonePort UX8 Variax instruments (one year parts and labor for electronics and a limited lifetime warranty on wood) 90 Days warranty, including parts and labor when applicable Any refurbished (B-Stock) Line 6 product (except Helix/HX (excluding HX One) products purchased from the web store at www.Line6.com, the official Line 6 Direct stores on Amazon, eBay and reverb.com, and Sweetwater) Any repair performed by a Line 6 Authorized Service Center Amp covers, custom carry bags and all other Line 6-branded accessories All power supplies (when purchased separately), such as DC-3g/h, DC-1g or PX-2g EX-1 Expression Pedal MIDI Mobilizer I/II Mobile Keys 25/49 Mobile In GuitarPort/RiffTracker Pocket POD and Pocket POD Express ToneCore Docks (purchased individually) ToneCore Modules (purchased individually) TonePort/POD Studio GX, UX1, UX2 and KB37 Variax Workbench Interface All Power Amp and Preamp Tubes POD Mount 15-day return period All Software licenses, including Plug-Ins, Marketplace items and Model Packs. Q: Are Line 6 warranties transferable? A: Line 6 warranties transfer from one end user to another within the original warranty period (as long as the user has the original dated proof of purchase), but not when purchased second hand from a retail outlet. Q: Do I get a warranty if I bought a unit from eBay? A: If you purchase a Line 6 product sold as New from an authorized Line 6 retailer with an online storefront, the standard factory warranty applies as if it were purchased in a physical store. Please contact us if you want to verify if an online retailer is authorized to sell our products. If you purchase a Used/Demo/Blemished unit from an individual or a retailer either in a store or online, you do so at your own risk with no warranty offered by Line 6, unless the seller includes a copy of the original receipt to transfer any still-effective warranty to you. Refurbished products purchased from the web store at www.Line6.com, or at the official Line 6 Direct stores on Amazon, eBay and reverb.com carry a 90-day warranty. The exceptions are Helix/HX (excluding HX One) products, which carry the full one-year factory warranty, and B-Stock Helix units sold by Sweetwater.com, which also carry a warranty as dictated by Sweetwater. Q: Do I get a warranty if I bought a unit used? A: The only way to redeem warranty on a used item is to present a copy of the original purchase receipt, dated within the product warranty period. If you fail to get such a receipt, the manufacturers warranty will not be honored. At times, authorized retailers can provide such copies to the original purchaser. Q: What do I do if I need a repair? A: Please refer to our Product Repair FAQ for detailed instructions. Q: Does Line 6 offer extended warranties? A: Yes, extended warranties for certain products are sold on our web shop. Please see this article for details.

Q: Is Biasing covered under warranty? A: Typically not. It should be considered as part of the routine maintenance in keeping your amplifier at its peak performance. However, if re-biasing is required as part of other warranty service, it will be covered under the warranty policy. Q: My tubes are not working (i.e. not lighting up, no output, etc). A: Check the following: Make sure the tube is firmly seated in the tube socket Other tube situations: My tubes make a popping sound accompanied by intermittent light from tubes - the tube is failing and needs to be replaced. The appearance of 'white frost' inside the tube - the tube has cracked and it must be replaced. General Guideline for Replacing Tubes: Always replace power amp tubes with matched set(s) every 12-24 months depending on the amount of use, and have the bias checked and/ or adjusted by an Authorized Line 6 Service Center. Preamp tubes (such as the two 12AX7s) only need to be replaced when they are microphonic (ringing sound from tubes when tapped), noisy, or damaged.

LINE 6 SERVICE PLUS EXTENDED WARRANTY PROGRAM FAQ (U.S. ONLY*) *Service Plus Plans are not offered to Florida residents. Please note that a valid copy of the original purchase receipt is required to qualify for any warranty service. General warranty information can be found at www.Line6.com/warranty. A valid proof of purchase supplies all the following information: Buyer’s name Retailer identity Date of sale Product purchased Purchase price A proof of purchase that does not provide all the above information will not be accepted as valid. Your submission can be a clear photo or scan of a physical receipt or invoice from the retailer, and must be in .pdf, .jpeg or .pdf format. WHAT IS THE CURRENT HELIX STADIUM/HELIX/HX WARRANTY? The current warranty is one year from the date of purchase. The warranty is extended to two years if the unit is registered within the first year of ownership. See our warranty page for more details and other product warranties. WHAT PRODUCTS QUALIFY FOR THE SERVICE PLUS EXTENDED WARRANTY? Customers who purchased the following products as new in the United States and have a copy of the original purchase receipt qualify for the extended warranty while still under the factory warranty: Helix Stadium family products Helix family products HX family products (except HX One) Powercab family products Catalyst family products WHAT ARE THE FEATURES OF THE LINE 6 SERVICE PLUS PROGRAM? SERVICES Advanced Replacement ($79.99/year) Advance Replacement ensures that your downtime is minimized if your Helix/HX needs repair Includes free one business day shipping (U.S. only) of a loaner unit to the customer and free return shipping of the loaner from the customer to Line 6. The loaner is not returned until the customer receives the repaired unit. This option is available at any time, regardless of warranty status and requires no documentation. Goes into effect after a 15-day waiting period. Helix Stadium LCD Screen Damage Protection ($99.99/year) Includes Ground shipping from Line 6 EXTENDED WARRANTY Service Plus Level 1 Extended Warranty ($99.99/year for Helix, $59.99/year for HX products (HX One excluded), $79.99 for Powercab products, $59.99-$79.99 for Catalyst products) One additional year of warranty coverage: 100% parts & labor coverage for materials and workmanship failures Free UPS Ground shipping to and from Line 6 Must be purchased while under factory or extended warranty Service Plus Level 2 Extended Warranty ($149.99/year for Helix, $79.99/year for HX products (HX One excluded)) Includes all Level 1 offerings PLUS: Advanced Replacement Support Expedited repair Turnaround Time (go to the front of the line) Service Plus Level 3 Extended Warranty ($229.99/year for Helix Stadium) Includes all Level 2 offerings PLUS: LCD Screen Protection WHEN CAN I BUY/RENEW A SERVICE PLUS SERVICE OR EXTENDED WARRANTY POLICY? You can buy a Service Plus Service at any time. These services are not tied to a warranty. You can buy or renew an extended warranty policy anytime until 30 days after the current warranty expires, be it the factory warranty or an extended warranty. The warranty must be continuously in effect in order for another year of coverage to be purchased, with a 30-day grace period available at the end of each warranty period. WHERE CAN I BUY A SERVICE PLUS EXTENDED WARRANTY? Service Plus Extended Warranty policies can only be purchased from the Accessories page of qualifying products on the Line 6 web page, or at the Service Plus home page. I BOUGHT MY GEAR AS A B-STOCK/BLEM/SCRATCH AND DENT. DO I QUALIFY? Unfortunately, these products do not qualify for Extended Warranty. The only exceptions are: Refurbished Helix/HX products (HX One excluded) purchased from the web store at www.Line6.com Refurbished Helix/HX products (HX One excluded) purchased from official Line 6 Direct stores on platforms like Amazon, eBay and reverb.com B-stock products sold by Sweetwater. I BOUGHT MY ELIGIBLE PRODUCT USED. DO I QUALIFY? Only if the original owner gave you a copy of his receipt and the unit is still under a factory or extended warranty. As is policy for all Line 6 products, if you have a copy of the original receipt, the original warranty coverage will transfer to the new owner. A receipt from when you bought it used from a store, either physical or online, is not a qualifying receipt. IF I SELL MY GEAR, WILL MY EXTENDED WARRANTY TRAVEL WITH IT? Yes, the policy can be transferred to the new owner. Contact Line 6 Customer Support with the buyer's Line 6 user name and email address to arrange the transfer. HOW DOES THIS DIFFER FROM THE EXTENDED WARRANTY THAT I HAVE FROM MY RETAILER? Line 6 product owners are dealing directly with Line 6 staff and authorized technicians from start to finish. Our only interest is to get you back to making music ASAP. CAN I BUY MULTIPLE YEARS OF COVERAGE AT ONCE? Currently, an extra year of coverage can be obtained one year at a time, up to three times. The coverage can be obtained at any time during the current factory period or during an extended warranty period. CAN I BUY LEVEL 1 AND LEVEL 2 IN A SINGLE TRANSACTION? Yes, you can. You can buy one of each Service Plus product in a single transaction. Keep in mind that in this case, we may contact you to determine which policy should apply to which registered product and in what order. WHY AM I NOT SEEING ALL THE SERVICE PLUS ITEMS THAT I PURCHASED ADDED TO MY ACCOUNT? Each transaction is subject to review. Our staff needs to validate your proof of purchase and ensure that you own qualifying, registered gear. If there is an issue with your order, our staff will email or call you and discuss how to resolve it. WILL YOU PRO-RATE REFUNDS FOR STANDALONE ADVANCED REPLACEMENT POLICIES PURCHASED MID-YEAR THAT ROLL INTO A LEVEL TWO PLAN? Yes, just contact Line 6 Customer Support for help with that. WHY IS THE EXTENDED WARRANTY OFFERED TO U.S. CUSTOMERS ONLY? Warranties are territorial and are set by Line 6 distributor partners. Line 6 currently only distributes in the U.S. WHEN I TRAVEL OUTSIDE OF THE U.S., DOES ADVANCE REPLACEMENT AND FREE SHIPPING APPLY? At this time, Advance Replacement and free shipping is only offered in the U.S. HOW DO I CONTACT LINE 6 CUSTOMER SUPPORT WITH MORE QUESTIONS? You can reach our Customer Support with any of the methods found on our Contact Us page.