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  1. I'd like to tell you all about a recent experience I had with Line 6 support, and Frank Richotte in particular. A little while ago I went to the first unofficial Boston area Helix meetup, and the left 1/4" output on my Helix showed up dead, where it had been working shortly before. Other folks there helped me out, since I hadn't brought gig-level spare everything, but I still had a problem. Frank was there, pretty cool of him we all thought, and afterwards, I got in touch with him about my situation. What happened from there was probably the single best customer support experience I've ever had. Here's what Frank and Line 6 did: Overnighted me a loaner Sent an overnight UPS label to send my Helix back Serviced it in roughly one day Overnighted it back to me Sent an overnight UPS label to return the loaner How's that, huh? Pretty remarkable. I don't think we should expect that level of service all the time for everything, but Frank did say it was OK to talk about how that all went down. Even if I didn't like my Helix, which I do, a lot, that experience alone would be a huge plus in its favor. Great stuff. Thanks again to Frank, and to Will in Support, I'm super grateful, and super impressed.
  2. Hola gente!, hace poco mi hermano compro la HD400 y paso lo siguiente: Ayer estuve tocando un rato y lo unico que hice fue cambiar de presets con los botones de arriba y abajo, al rato los presets no se escuchaban. De vez en cuando uno que otro preset se escuchaba pero era porque tenia el Wah activado. Entrando a otras preguntas me fije lo de la calibracion del pedal, y resulta que el pedal en si no esta funcionando. cuando lo calibro, apreto el foot switch y al siguiente paso que tengo que ponerlo en el minimo y despues en el maximo, no lo hace. Entonces cuando cambio de preset el volumen siempre esta al minimo, porque la pedalera no me esta tomando el funcionamiento del pedal :S Alguna solucion? ya actualize el firmware, despues la restableci de fabrica y luego la calibre. (Google translate) Hello people!, recently my brother bought the HD400 and this happened: Yesterday I was playing for a while and the only thing I did was change presets with the buttons up and down, later, the presets don't sound. Some of them was heard but it was because the Wah was activated. Entering other questions I fixed the calibration of the pedal, and it turns out that the pedal itself is not working. When I calibrate it, I press the foot switch and the next step I have to put it in the minimum and then at the maximum, it does not. Then when I change the preset the volume is always at a minimum, because the pedalboard is not taking the pedal operation :S Any solution? I Update the firmware, then restore the factory and then the caliber. Gracias, espero tener ayuda! Thanks!
  3. OK so a good friend is buying my HD500 with the fully loaded bundle installed just in time for my Helix to arrive this week. I want to be absolutely sure he can register it to his own account and install the bundle on his computer too. Can anyone walk me through the necessary steps to make sure we do this right or point me to a knowledge base article with all the details? I don't want to mess this up and lose the bundle to the cyber world...
  4. Apple’s iOS 10 and watchOS 3 are being released to the public today. Our testing with these new operating systems has shown that all of our software and hardware are working as expected with these systems. Two notes to be aware of: On the first run of Stagescape Remote or MIDI Memo Recorder, a dialog will be displayed stating that this application has not been optimized and may have slow performance. This is an Apple message which occurs because of the age of these apps. In our testing, these apps perform well in iOS 10. iOS 10 drops support for all 30-pin devices. So, MIDI Mobilizer, MIDI Mobilizer II and MobileIn are no longer supported. Here is a list of iOS devices which are no longer supported beginning with iOS 10: -iPhone 4s -iPad 2 -iPad 3 -iPad Mini 1 -iPod touch (5th Generation)
  5. Hi There, I have been Trying to reach a Bury Your Dead Guitar sound but unfortunately There is not succes! Does someone has a patch, Tip-Support that could help me? :ph34r: :ph34r: :ph34r: \m/
  6. Dear L6-Management. You at Line 6 are the pumping heart and working hands behind your products but sometimes it seems to me, that we are the 'helpful tongues', that help new users and share the knowledge around your products. We take care of the many questions which are never (could be) answered in your manuals, give the same hints over and over again and keep your support costs low. So please honor our efforts and provide discounts to users which are helpful to others. As I reached 10 likes yesterday and am interested in buying the full loaded HD bundle, a number of 10 likes could be a graceful value to filter out the 'helping-tongues, and 'mouth-to-mouth apostles' of your products and company and send them a little gift by mail, to let them purchase with a discount and let them get even more satisfied and further helpful :) Sincerely yours, Smashcraaft
  7. Hey guys, Since the remote app updates today I get the message 'device not connected' I've tried impairing the device, renown loading the app and a factory reset but nothing has worked. This is on an iPad 4th gen running the latest iOS. I have also tried it on an iPhone 6s with the same result. Can anybody help? Thank you
  8. Hi, I just bought the Amplifi 75. Here's the problem: Bluetooth is connected Amplifi Remote App Says that the device is connected I can load tones from the cloud, but the sound doesn't change. I get the stock sound that loads. I'm using an iPad Air. I tested one of these at a store with my iPhone and it worked great. But I ordered this one from Sweetwater. I tried a hard reset (holding tap and volume button down while turning it on - is that right?) I reinstalled the app, made the iPad forget the device, made sure app wasn't running when I connected Bluetooth. Frustrating. Any advice?
  9. I've had my JTV-69 for over 2 years now, use it frequently for live gigs a with a covers band here in the UK, and it's my go-to guitar. No other make of guitar can do as much, so well. I also have a Variax 700 (my third) as a spare. When I had to get my Variax 700 fixed, (new piezo's - they do fail periodically) I was very impressed with Line 6 service facility in the UK Midlands. But how the picture has changed now. It seems that there is no support centre in the UK any more. All the support for the whole of Europe now seems to be in Germany. It's not easy to send my guitar to a different country if (when) it breaks, I can't even buy most parts for the guitars in Europe. According to the Line 6 support web site, there is not an authorized Variax service centre within a thousand miles! So, when the time comes to replace my JTV with another Variax, how likely am I to spend a substantial sum of money buying a high-tech guitar where there is no accessible support? Answer - not at all likely. So, Line 6, my sincere congratulations on making a great product, and I'm very sad that this will be the end of the road for me as a Line 6 customer and advocate.
  10. here is my conversation with line6 support this week RE 2.50 update for vetta: I can not believe they blatently lied..... I think its now time to get them to stand by their customers and finally get a revised 2.50 update out there, that WONT brick amps. i laid it out simply.... LINE6 KNOW THEIR VETTA 2.50 UPDATE IS FAULTY, AND ARE NOT WILLING TO SUPPORT THE GUYS WHO SUPPORTED THEM THE WHOLE WAY THROUGH A RECESSION polmacanraoi Sep 24, 17:58 PM do you have the syx version, as your recent l6 monkey does not recognise the vetta update path afisher Sep 24, 14:23 PM VettaCombo_2_50.vtf afisher Sep 24, 14:23 PM Hello, I have attached the update. By using it, you agree to the risks of bricking your amp and understand that we cannot repair your amp for free if it does brick. The file is "use at your own risk" only. Regards, Andrew Product Support Line 6 polmacanraoi Sep 23, 10:22 AM i have invested a considerable amount of time setting up my patches to include whammy etc, which do not come in any there update. and for the record, i have never bricked a vetta before, so it is very assuming of your service manager, that all vetta owners are complete morons. i have seen other users on the forum, receiving their updates, up to last month i therefore demand an update, or i will be seeking my legal options, as i feel i was sold a product, that line6 know has a system default. otherwise, why would they take the update down, when they could've simply went back to the drawing board, and either created a simple update app, or actually distributed something that worked. As a result, i have a vetta that doesn't work. polmacanraoi Sep 23, 06:16 AM So this means that a flagship amp that has an update, doesn't have an update?? Do you not think that line6 would work on a fix rather than disabling their customers?? I am not happy about this. And this will turn me off buying any further line6 products in the future. Your service manager needs to do his job properly!! afisher Sep 22, 16:51 PM Hello, Unfortunately we do not have the update available anymore. Since there have been way too many individuals breaking their amps while updating, the service manager has taken the download down and we do not have the firmware for distribution. Regards, Andrew Product Support Line 6 For shame Andrew, and his service manager!!! Anyone that needs the update, drop me a PM, i will be uploading it to my own webpage
  11. Why did the removed the app for old iPads? Does it make sense.?
  12. Just a sincere thank you to tech support for the great and speedy service! Called in and left a message, was called back within about 30 min. Technical advisor was friendly and courteous AND solved the issue for me quickly.. also gave a few extra useful tips! Tech support number was very easy to find. Many thanks!
  13. Wasn't sure what topic to put this under, but I've had this Backtrack + mic for about 2 or 3 years now. The battery won't charge anymore when I plug it into my USB port on my MAC. It used to charge fine a few months ago, I haven't used it in a while. The battery is dead, but it won't charge. Upon plugging it into the USB port, I turn the switch on to the middle notch. It turns on with the white light, then it flickers red and orange--indicating that it's dead. Then it turns off. It won't charge even though its properly plugged in! HELP?! Does it need a new battery???
  14. Hello everyone! I'm guitar player and I'd like to complain about the support of Line 6! I own an Line 6 JTV-59 and POD HD500.I bought the guitar because I saw many demos in YouTube and I really liked what I heard! At the time when I bought the guitar the latest firmware was 1.71 and I was amazed of the good sounding accoustic guitars (Exactly what I heard on YouTube)! I'd like to say,that I really love that guitar! For me JTV-59 is one of the best instruments now in the world,but...The guys from Line 6 decided to change the sound of the accoustic guitars in the next update of the firmware (I guess it was FW1.80 ) and that was a BIG problem for me!!! I really don't like the sound of the new accoustic guitars! There are a lot of people around the world who share my opinion too and there were at least 4-5 ideas in http://line6.ideascale.com from guitar players who wanted to have the old sound of the accoustic guitars! Now I'm stuck on FW 1.71 because I can't and I don't want compromise with the sound and because of that I can't use a lot of the new futures on my guitar in conjunction with POD HD500! I wrote 2 or 3 tickets,on that issue,but the guys from support center said to write this as an idea in http://line6.ideascale.com/,so I did it,but as you can guess with no success! So I'd like to say to the guys from support center one "BIG Thanks" just keep screwing up your customers...! P.S. I forgot to say,that I've suggested the guys just to give to their customers to choose which guitars to install when they upgrade to the new FW,or just to choose for example to keep the guitars from FW 1.71 , but to upgrade only the latest functions!
  15. I am really wanting to get a pod pro hd x to use at home. to use for recording and at home playing. i have looked every where online trying to figure out if i need to get a usb interface or not, and i still have not gotten a straight answer. my questions are obvious: Can i connect a pod hd pro x to my computer using a interface? If so, what kind of interface (what specs does it need) will i need? is the sound quality better if i connect through a interface or connect via usb from the pod unit itself? im kind of a noob when it comes to the at home recording specs. so i honestly have no idea if i should fork over $250+ for something that i do not even need. someone please help
  16. ЗдравÑтвуйте. Извините, Ñ Ð½Ðµ знаю английÑкого Ñзыка. ÐадеюÑÑŒ, не ÑÐ¼Ð¾Ñ‚Ñ€Ñ Ð½Ð° Ñто Ð’Ñ‹ мне поможете. За поÑледние три Ð´Ð½Ñ Ð´Ð²Ð° раза Ñлетела flash memory. С помощью Monkey в первый раз Ñ Ð²Ð¾ÑÑтанновил, Ñделав огромное колличеÑтво попыток. Ðо во второй раз уже два Ð´Ð½Ñ Ð½ÐµÑ‚ результата. Я уже неÑколько раз переуÑтанавливал драйвера и Ñаму Monkey, пробовал вÑе порты usb, ÑброÑил вÑе Ñвои преÑеты, patch's, до заводÑких наÑтроек, пробовал через safe mode на X3.....но вÑе тщетно, поÑтоÑнно показывает code 80007211. ПожалуйÑта, помогите, POD X3 Ñто единÑÑ‚Ð²ÐµÐ½Ð½Ð°Ñ Ð²Ð¾Ð·Ð¼Ð¾Ð¶Ð½Ð¾ÑÑ‚ÑŒ ÑÐµÐ¹Ñ‡Ð°Ñ Ð¸Ð³Ñ€Ð°Ñ‚ÑŒ.
  17. Hello There is a problem, my Line6 DM4 Distrion failed. To repair need a circuit of the device. Please tell me where i can to find the circuit? TY for help!
  18. The goal of Line 6's Technical Support System is for all Line 6 users to be able to get the most out of their Line 6 gear. Over the past few years, we have developed our online support system to include not only specific tools to find answers with, but also the opportunity to enjoy the collective experience and expertise of the enormous family of users keen on offering their expertise, as well as offering up tips and tricks for using your Line 6 gear. So how does this system work? When you have a technical support question, and you can't find the answer in your product's manual (found at http://line6.com/support/manuals/), our system gives you four options: Search our Knowledge Base for Line 6-authored information and video tutorials. Review previously answered threads using our keyword search tool. Ask a question within your Line 6 products' community forum. Posting your question tells our online community that someone is looking for help. Contact our support staff directly at http://line6.com/support/ with a support ticket or a phone call. For registered product owners, Line 6 is pleased to provide technical support free of charge. If your product is not registered, you still have access to our other resources that can assist you 24/7. Please CLICK HERE to register your Line 6 products. German Für registrierte Besitzer eines Line 6 Produktes freuen wir uns Ihnen gratis Telefon und Email Unterstützung zur Verfügung stellen zu können.. Sollte Ihr Produkt nicht registriert sein so haben Sie immer noch die Möglichkeit unsere online Resourcen 24/7 zu Rate zu ziehen. Wissens Datenbank Video-Tutorials Forum Gemeinschaft Produkt Mandbuch Bitte CLICKEN SIE HERE um Ihr Produkt zu registrieren. French Pour les propriétaires de produits enregistrés, Line 6 est heureux d'offrir un soutien téléphonique et e-mail gratuitement. Si votre produit n'est pas enregistré, vous avez toujours accès à des ressources qui peuvent vous aider 24/7: Base de connaissances Tutoriels vidéo Forum Communautés Manuels du produitct S'il vous plaît CLIQUEZ ICI pour inscrire vos 6 produits Ligne.
  19. Q: Why did Line 6 create these Legacy forums? A: Line 6 will no longer be offering technical support for any products that are no longer manufactured and distributed. Because of this, we wanted to create a community where Legacy users can answer each other's questions, and also find all appropriate documentation for their products. Q: What does "Legacy" mean? A: Legacy is the term used by Line 6 to describe all products that are no longer manufactured, distributed, or supported by Line 6. Q: What if my Legacy product breaks down and needs repair? Can I still have it fixed? A: Yes. All of our authorized service centers still have access to all Legacy schematics and any available parts. However, depending on the failure, some parts may no longer be available. Please call your local Service Center for more details. Q: Will Line 6 still offer software support when it is used with a Legacy product? A: No. Technical support for software will not be offered by Line 6 when being used with a Legacy hardware device.
  20. *Please use Google Translate to read this information in your language. How do I get technical support for my Line 6 gear? When you have a technical support question, and you can't find the answer in your product's manual (found at http://line6.com/support/manuals/), our system gives you these options: Search our Knowledge Base for Line 6-authored information and video tutorials. Review previously answered threads using our keyword search tool. Ask a question within your Line 6 products' community forum. Posting your question tells our community (which is 160,000 strong) that someone is looking for help. Contact our support staff directly at http://line6.com/support/ with a support ticket. For registered product owners, Line 6 is pleased to provide phone and email (ticket) support free of charge. If your product is not registered, you still have access to our other resources that can assist you 24/7.Please CLICK HERE to register your Line 6 products. German Für registrierte Besitzer eines Line 6 Produktes freuen wir uns Ihnen gratis Telefon und Email Unterstützung zur Verfügung stellen zu können.. Sollte Ihr Produkt nicht registriert sein so haben Sie immer noch die Möglichkeit unsere online Resourcen 24/7 zu Rate zu ziehen. Wissens Datenbank Video-Tutorials Forum Gemeinschaft Produkt Mandbuch Bitte CLICKEN SIE HERE um Ihr Produkt zu registrieren. French Pour les propriétaires de produits enregistrés, Line 6 est heureux d'offrir un soutien téléphonique et e-mail gratuitement. Si votre produit n'est pas enregistré, vous avez toujours accès à des ressources qui peuvent vous aider 24/7: Base de connaissances Tutoriels vidéo Forum Communautés Manuels du produitct S'il vous plaît CLIQUEZ ICI pour inscrire vos 6 produits Ligne. What is the warranty on my Line 6 product? It varies by product, so please see our Warranty F.A.Q. for more details. Also, please be aware that your warranty is only good in the region of purchase. So for example, if you buy your unit in Australia, you will have to get it serviced in Australia. Going outside of your region of purchase for repair work will be treated as a non-warranty repair and you will be charged accordingly by the repair center you take it to. How do I get my Line 6 gear serviced outside of the U.S.? Line 6 has established a worldwide chain of independent Service Centers. You can find Service Centers and Distributors that can assist you with your repair. If you cannot find one in your country, you will need to find one outside of your country and contact them to see if you can ship them your malfunctioning unit. Because of our agreements with these distributors and service centers, you cannot send your unit directly to Line 6 U.S. for repair. ***Only units purchased in the U.S. can be repaired in the U.S. I’m having a problem with a repair center, who can I contact? Please contact your area's distributor to resolve repair center issues. How do I get parts and accessories for my Line 6 gear? We sell a number of parts on our Online Store. You may place an order with a valid Visa, American Express or MasterCard. For our return policies, please refer to our returns page. Certain parts not found on the store may be special ordered through an Authorized Service Center or Distributor. Some parts such as circuit boards and PCBA assemblies are not sold to the public. Also, Line 6 does not provide circuit diagrams, blueprints or schematics to consumers. Please keep in mind that parts sales are at the service center's or distributor's discretion. Line 6 does not sell parts directly to the public. Where can I buy Line 6 gear outside of the U.S.? Line 6 has distributors all over the world. You can search by city/region and country for a distributor in your country. If you cannot find a distributor in your country, you can find an Online Retailer that may ship to your country. English is not my first language. How can I get help in my native language? Please click here to create a support ticket. Our multi-lingual EU support team will do their best to address your issue.
  21. Q: What is a support ticket? A: A support ticket allows you to directly correspond with a Line 6 Support Representative via email. An email will be sent to you from Line 6 containing a link to your ticket when a Line 6 support representative responds to your ticket. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Your tickets can be found at http://www.line6.com/account/tickets/view/. Note: Support tickets are generated from our internal system here at Line 6. Some email hosts will automatically route the support ticket email to SPAM or junk folders. If you've been notified by a support representative that a ticket has been issued to you, but you cannot find it in your email inbox, please check all SPAM and junk folders.
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