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Found 18 results

  1. markjbastable

    G10 Transmitter Gone Dark

    The transmitter of my G10 seems to have spontaneously failed. No sign of life at all. The halo on the charger flashes red, but the jack-plug device shows no light, nothing. The unit's about two years old and has performed perfectly up to now. I raised a support ticket online with Line6 and they asked me to download the firmware update and apply it. I did. Not surprisingly it told me it couldn't see the transmitter. The support desk also said that if the firmware update failed, I should contact my local (UK) service company, who are in Milton Keynes. Once I'd got past the autoreply bots, a real person said that they could have a go at fixing it if it's still under warranty (which I'll have to check) or, as the transmitter is relatively cheap, just buy a new one - the transmitter only. All of which raises a few questions. 1) Has anyone else had this sudden-death issue? 2) Can I indeed buy just the jack-plug transmitter bit? 3) If I do, how will the charger/receiver pair with it? I asked the guy that last question, and he said "it'll just work. Any receiver will work with any transmitter". Which raises the question of what would happen if I had two of them, and only one of them needed a new transmitter. Does the transmitter speak to the receiver it most recently was plugged into, or something? Anyway - I feel a bit passed around. Neither Line 6 nor the servicing partner seem that keen on getting involved, so I thought I'd ask for advice here. Thank you for your time, M
  2. Hi, I am waiting for a G50 kit and considering a strap-pouch for the transmitter. Anyone tried the Levy's MM4 with G50?
  3. Hi all. Have been using my G50 wireless with guitar for many years, on weekend i used it in another band plugged into a bass guitar. Sound was fine, however it used lots of batteries for the night. Started with a fresh set of batteries in transmitter, display on body pack indicated 8 hours of runtime remaining, however at end of 1st set was indicating low battery. Replaced battery for 2nd set and the same thing occurred. Wondering if this is a common occurrence using these for bass guitars, or if it has something to do with the bass having active pickups, or if it could have just been a dud pack of batteries. Used it the following night back in guitar and got through entire night on single set of batteries, still showing more than 4 hours remaining. Anyone else experienced a similar scenario?
  4. Hello, My receiver recognizes transmitted channels in an unpredictable way. At first I thought it was down to the transmitter, so bought a new one - however, I have discovered that the problem is identical for both the old and the new transmitter. Channels 1, 2 , 11 and 12 set on the transmitter do not connect with those channels on the receiver. However, channels 3,4,5 and 6 on the transmitters, do connect to those receiver channels respectively - 3 to 1, 4 to 2, 5 to 11 and 6 to 2. Channels 13 and 14 on the transmitters do not work at all. All other numbers 7 to 10 work correctly with their respective transmitter and receiver settings. Table below may help. Can this be fixed, or do I need a new receiver? Many thanks Bill. Channel Transmitter Receiver Channel 1 N N 2 N N 3 y y 3 11 4 y y 4 12 5 y y 5 1 6 y y 6 2 7 y y 7 8 y y 6 9 y y 9 10 y y 10 11 N N 11 12 N N 12 13 N 14 N
  5. Hi, I've had my G30 for almost a year. Recently I've been experiencing signal loss from the transmitter during gigs...not good. The LED's on the transmitter go off completely, and what I have to do is shake it around, press the battery door, open it, close it, whatever I have to do until eventually it comes back on again. It must be something to do with the battery compartment/connection issue. I've tried using elastic bands around it to try and keep the door firmly closed but that didn't seem to work. Everytime I've replaced batteries I have opened and closed the door the correct way by using the clip. This is really frustrating because it is happening at every gig now, and is really embarrassing especially when it happens during important guitar parts. I bought it from Thomann.de, so before I return it I want to see if people have had the same problem and if they rectified it? Or if there is something I am overlooking. Thanks, Dave.
  6. Line6Will

    Relay G10/G10s FAQ

    LED States: Transmitter Green when in guitar: On Red flashing when in guitar: Less than 30 minutes battery life left Green when docked: Fully charged Green flashing when docked: Charging Red flashing when docked: Less than 30 minutes battery life left Receiver White solid: On and connected to G10 transmitter OR charging docked G10 transmitter White flashing: No signal from G10 transmitter Red flashing: Less than 30 minutes battery life left on a transmitter that is in use and transmitting, and not for a transmitter that is docked/charging. It is possible that the receiver's LED halo will flash red under other conditions, such as if the transmitter is not properly docked. Q: I inserted the transmitter into the receiver and let it charge for many hours, but the transmitter never fully charged. The transmitter and the receiver is constantly blinking red. Why? A: In some cases, the transmitter could stand to be updated using the Line 6 Updater program found at www.Line6.com/software. Otherwise, there's a chance that the transmitter was not seated completely into the receiver to start the charging process. Once the transmitter is correctly seated in the receiver, the receiver's LED halo will be a solid white, and the transmitter LED will flash green until fully charged, at which point the transmitter LED will be solid green. Please see the images below for examples. Here is a video that illustrates LED statuses: Q: How long does it take to charge the battery? A: On average, a transmitter with its battery in a discharged state has given the following results when tested: 15 minutes of charging gives at least 1 hour of run time 30 minutes of charging gives at least 2 ½ hours of run time 3 ½ hours of charging (full charge) gives at least 8 hours of run time Q: Should I leave my fully-charged G10 transmitter in the receiver? A: The unit is designed for the transmitter to be plugged into the receiver to stay charged. Think of this much like you would a cordless phone. Always keep it docked if you can for good battery life. Not being docked will not damage the battery nor accelerate drainage. Q: What is the lifespan of the battery? A: According to the battery vendor, the G10 transmitter battery specs at or better than 80% of its capacity after 300 full charging cycles. 300 full charging cycles equates to 2,400 total hours of playing, so if your gig is only one hour long, that means 2,400 gigs and 2,400 charges. What happens after 2,400 total hours of playing? Probably nothing, other than the battery might max out at 6-1/2 hours (80%) instead of 8. This is on par with Apple laptop batteries and better than many smartphones, both of which likely see much more usage than a wireless guitar transmitter. Please keep in mind that there are many factors can affect these numbers, such as temperature, humidity, etc. but not enough to significantly shorten the life span of the battery. Q: Does the G10 transmitter fit all guitars? A: We have designed the G10 transmitter to fit into almost any guitar. However, we anticipate that there will be some rare cases where the transmitter does not fit into a given guitar. If the G10 transmitter is inserted into your guitar and the transmitter's actuator pin is not engaged, the transmitter will not turn on, the LED on the transmitter will not light up, and no signal is processed. We have found that a workaround to this issue is to use a mono-to-mono (TS-TS) Male to Female adaptor or cable. See this article for more details: Relay G10 Guitar Compatibility (Fit/Electronics) Q: Does the G10 transmitter work with older Variax guitars? A: It will, but the fit is not exact. Please see this article for more details: Relay G10 compatibility with older Variax models Q: Does the G10 transmitter work with guitars that use active electronics? A: In some rare cases, the guitar's active electronics are wired with inverse polarity. In this scenario, the transmitter's electronics can go into a protection mode that keeps the system from being functional. This is evidenced by no output from the G10, even though the transmitter's light is on. We have found that in most cases, a workaround to this issue is to use a mono-to-mono (TS-TS) Male to Female adaptor or cable. See this article for more details: Relay G10 Guitar Compatibility (Fit/Electronics) Q: Does the G10 system work with instruments other than guitar? A: We developed and tested G10 for guitar and bass, but in theory, it will work with any instrument-level source. This is not to say that it will work with any instrument you try it with, based on the above guitar-compatibility answers, but we expect that most will find success, so you are welcome to try. Q: If you leave the transmitter plugged into a guitar, does it still use up battery life even it's not being used? A: After 4 minutes of silence, the transmitter will go into sleep mode, and will come back on when audio is passed through it again. Q: I have a guitar with active pick-ups. Can I leave the transmitter plugged in without the guitar battery dying? A: The experience should not be any different than leaving a guitar cable plugged into the guitar, meaning the G10 will shut off in five minutes if it doesn't detect a signal. We suggest turning your guitar down to 0 when not in use, as some guitars, even those without active pick-ups, can produce enough hum or noise to trick the G10 into staying turned on. Note that with certain guitars that have active electronics, leaving a cable plugged in might drain the guitar's battery, so the same may happen with a G10 left in the guitar. Q: What is the maximum input / output level for the Relay G10? A: The G10 transmitter's maximum input level is 6.5 Vpp (= 9.5 dBu). The outputs on the receiver are at unity, so they are the same. Q: What are the specs on the provided Relay G10 Series power supply? A: 5V 1.0A output, input of 100-240v Q: Will phantom power harm the G10 receiver? A: No, the G10 receiver will not be harmed by phantom power. Q: Where can I purchase a Relay G10 Series Wireless System or replacement/extra Relay G10 transmitters (G10T)? A: You can order them from any authorized dealer. Q: What type of cable do I need between my guitar & Relay G10 (G10T) transmitter? A: None; it plugs directly into your guitar. Q: Can I use both the 1/4" output and the XLR output at the same time? A: Yes, they can both be used simultaneously. Q: What Cable Tone length is the G10/G10S set to? A: G10's Cable Tone is set to 10 feet on the 1/4" output only. The XLR output is full frequency range. These settings are not configurable. For the G10S, Cable Tone is switchable between Off (full frequency), 10 feet, and 30 feet. Q: What is the range of the G10/G10S? A: The G10 is 50 feet, line of sight, as local conditions allow. The G10S is 130 feet. Line of sight: As with our other wireless gear, be sure to have a visible line of sight with the receiver. To get the best performance out of the G10, do not obstruct the receiver with other gear or electronics. Q: How does G10 interact with other wireless devices? A: If you are using G10 in a setup with other 2.4 GHz wireless devices, please make sure to switch on all other wireless devices first, allow them to initialize and set channels, then dock the G10 transmitter into the receiver for at least 15 seconds so the system can select a free channel. When using several G10 units, please start by docking the first unit in the receiver, wait 15 seconds, undock it and plug it into your instrument. Please make sure that it is on (green LED on the transmitter). Repeat this process with the subsequent units. Many Line 6 wireless devices can be set to different RF modes. All Line 6 wireless units in a setup need to utilize the same RF mode to avoid problems. Your G10 unit is always set to RF2, so make sure that any other Line 6 wireless devices in your setup are set to RF 2 mode. G70/75 units use RF3, which can coexist with the G10's RF2, so long as you avoid using the same channel between them. Here's an article that shows how to switch RF modes: http://line6.com/support/page/kb/_/live-sound/relay-digital-wireless/rf1rf2-mode-switching-frequencies-r130 Q: Is the Relay G10 transmitter compatible with the X2 receiver (or vice versa)? A: Both systems run in completely different frequency ranges so they are not compatible with each other. However, X2 and Relay units can be used on the same stage (along with any other analog wireless systems) with no problems. Q: Does USB 3.0 create interference in the 2.4GHz frequency range? A : USB 3.0 computer cables and peripherals, including hard drives, are known to emit radio frequency interference throughout the 2.4GHz band, which results in reduced range and/or performance for any 2.4GHz device in its proximity (including wireless keyboard or mouse, WiFi, etc.). We recommend placing any digital wireless receivers at least two meters away from the USB 3.0 device and its cabling. Below is a link to a study by Intel regarding this interference. http://www.intel.com/content/www/us/en/io/universal-serial-bus/usb3-frequency-interference-paper.html Q: How do I register my Relay G10 System? A: You can register on your account: Gear Registration Dimensions - G10 Receiver: H 3.5"; W 4"; L 4" Transmitter: 2" long after inserted into instrument Total boxed weight: 3 lbs. Dimensions - G10s Receiver: H 2"; W 3.5"; L 5" Transmitter: 2" long after inserted into instrument Total boxed weight: 4 lbs.
  7. This update can be performed with either a PC (on Windows 7 or Windows 8) or with a Mac (on OS X Mountain Lion, Mavericks, or Yosemite). A micro-USB cable (included with G70) is necessary to connect the device to be updated to the computer. Please note that a Line 6 account and password will also be required, in order to download the Updater app and to sign into the Updater app when launched. If you do not already have an account, you can create one at https://line6.com/login.html. Part 1: Installing the Line 6 Updater app: Visit line6.com and sign in using the appropriate account. Go to the downloads page at www.line6.com/software and download the Line 6 Updater app for Mac or Windows. Once the Line 6 Updater app is downloaded, double-click the file to install the app on the computer. You will be guided through the installation process. Once the app is successfully installed, proceed to Part 2 “ Updating a Relay TB516 G Transmitter. Part 2: Updating a Relay TB516 G Transmitter: 1. Launch the Line 6 Updater app. 2. Once the app is launched, enter your appropriate Line 6 username and password, and then click the Sign In button. 3. Connect the micro-USB cable to the computer, and connect the other end to the TB516 G transmitter that is to be updated. It is recommended that there are no batteries in the transmitter for the update process. The first time this step is performed may take up to two minutes, depending on the speed of a user's internet connection, as the machine will attempt to install a driver. Subsequent attempts of this step should occur instantaneously if the same USB port is used on the machine. The Relay TB516 G transmitter should now appear, as below: 4. Click on the Relay TB516 G Transmitter to select it 5. Click on the 'Update' button towards the right, at the very top of the list. 6. Click the 'Continue' button at the upper right 7. Click the 'Accept' button at the upper right. 8. Click the 'Next' button at the lower right of the above screen 9. Please confirm that 'Firmware Version 1.xx' is now displayed in this window. You may now disconnect the Relay TB516 G Transmitter. Click the 'Continue' button and you will be able to connect another device to update, as necessary. * Note: if the update process should fail for any reason during step 8, please try the following: Disconnect the Relay TB516 G from the micro-USB cable. Insert a pair of AA batteries. Power on the transmitter. After 5 seconds, power off the transmitter. Remove the batteries and connect the transmitter to the micro-USB cable as in Step 3 of the update instructions, and continue with the update procedure. Part 3: Updating a Relay G70 Receiver: 1. Launch the Line 6 Updater app (if the app is already open, proceed to the next step). 2. Once the app is launched, enter the appropriate Line 6 username and password, click the 'Sign In' button. You will be brought to the following screen: 3. Connect one end of the micro-USB cable to a USB 2.0 port on the computer (hubs are not supported). 4. With the power switch of the G70 receiver in the '0' (off) position, connect the unit to the other end of the micro-USB cable. 5. Put the power switch of the G70 receiver in the '1' (on) position. The receiver's audio LED should appear solid red and the 'LINE 6' splash screen should appear on the unit's display: * on some USB ports with some computers, it has been observed that the receiver may not remain on the 'LINE 6' screen. Should this happen, please put the power switch back to '0' and then back to 'I' again and repeat this if necessary until the device remains on the 'LINE 6' screen, as above. 6. The Relay G70 Receiver icon should now appear within the app 7. Click on the Relay G70 Receiver to select it 8. Click on the 'Update' button towards the right, at the very top of the list. 9. Click the 'Continue' button at the upper right 10. Click the 'Accept' button at the upper right. 11. Click the 'Next' button at the lower right 12. Please confirm that 'Firmware Version 1.xx' is now displayed in this window. You may now disconnect the receiver. Click the 'Continue' button and you will be able to connect another device to update, as necessary. * Note: if the update process should fail for any reason during step 12, please try the following: Put the Relay G70 Receiver's power switch into the '0' (off) position. Return to Step 5 and continue with the update procedure. If the updating process should fail for any reason, please follow these instructions: For the Relay TB516 G Transmitter: Please disconnect the transmitter from your computer's USB and close the Line 6 Updater app. Insert a pair of batteries into the transmitter. Power the transmitter on and leave it on for at least 5 seconds. Power the transmitter off. Remove the batteries from the transmitter. Reconnect the transmitter to your computer's USB. Launch the Line 6 Updater app again, sign in with your Line 6 username and password, and follow the instructions that appear to update your Relay TB516 G Transmitter. For the Relay G70 Receiver: Please disconnect the G70 receiver from your computer's USB and close the Line 6 Updater app. Reconnect the receiver to your computer's USB and make sure its power switch is in the 'I' (on) position. The receiver should display 'LINE 6' and this should remain on the display. If it does not, please disconnect the G70 receiver and then reconnect it to your computer's USB, so that you see it continues to display 'LINE 6'. In some cases, it is possible that this may take more than one attempt. Once the LINE 6 screen remains displayed on your G70, please launch the Line 6 Updater app again, sign in with your Line 6 username and password, and follow the instructions that appear to update your Relay G70 Receiver.
  8. We have designed the G10 transmitter to fit into almost any guitar. However, we anticipate that there will be some rare cases where the transmitter does not fit into a given guitar. In some rare cases, the guitar’s active electronics are wired with inverse polarity. In this scenario, the transmitter's electronics can go into a protection mode that keeps the system from being functional. Original Variax compatibility We have identified an issue with the G10T transmitter, where the fit with original Variax guitars is not optimal. The affected guitars can be identified by not having the RJ45 flip cover, see photo below. For these guitars, due to the construction of the ¼ inch output jack, customers may have an issue with the power switch on the G10T transmitter. We have sourced two washers, which will correct this issue. It is up to the user which washer that they would like to use, since there are caveats to each. The first washer is part number 30-03-0080 NICKEL-PLATED BRASS FLAT WASHER 1/4" SCREW SIZE 0.260" ID 0.562" OD 0.03"-0.05" THICK This washer was sourced so you can simply slide the washer onto the G10T plug before inserting the transmitter into the Variax. This is the easiest solution, but there’s the potential for the washer to be dropped or lost when the TX is removed from the guitar for charging. This washer was sourced to go underneath the threaded nut in the Variax. You would need to use a 11mm nut driver to remove the threaded nut from the Variax, install the washer on the threaded nut, then reinstall in the Variax. This is a more permanent solution, but requires more effort on the customer’s part. The second washer is part number 30-03-0081 WASHER STAINLESS STEEL 3/8 SCREW SIZE 0.401" ID 0.625" OD 0.030"
  9. hi i.thailand Problem!! Transmitter or TBP 12 Dropout!! i change batteries many times LED orange bright it's soft Battery LED RED Audio LED RED and Flashing on Audio LED Who help me please? what's happen Thankyou line id : tonigtl FB /eakkawish Email : toni.gtl@hotmail.com
  10. I need help with this issue, here is the story: I bought a Relay G30 system a few years ago, I tested it and worked perfect and I ended keeping it in a closet for may be 5 or more years. Now I just got it out and when I turn on the transmitter, it just gives me a solid yellow audio light and a solid purple battery light. I just learned from the online FAQ that this means it is on "change channel" mode. I have no idea how it went to that state, but it seems that there is no way to get it out of it. I already tried going from 6 to 1, 3 times on the channel selector, but it still stuck on those two solid lights. Also another thing I noticed is that when I turn it on, both lights go straight to those colors, they do not flicker or blink at all. I also suspect it is not bricked, because I took out the new batteries I put in and put some old batteries and the battery light went from purple to red right away, so at least that is a sign that it is still "registering" the low batteries. Please let me know if you have any step by step guide on how to solve this. Thanks!
  11. Hi! I Have a Line6 Relay G30 since 2012. I haven't use it for 3 months (pick out the batteries). And now the transmitter doesn't work.. Use brand new alkaline, but doesn't turn it on.. any ideas? Thanks
  12. In the event that you have connected a RELAY G10 or TB516G transmitter and observed text in the Line 6 Updater app stating that 'The transmitter was not detected correctly', it is likely that the computer has not completed the download of the appropriate device drivers. This may be due to not having allowed the computer enough time to install the drivers upon any initial connection to a USB port on your computer. Please make sure that you are connected to the Internet, and that you have given enough time to allow your computer to search for and install the device drivers. This may take several minutes. The process may also be slowed if any other programs or windows on your computer are open, so it is recommended that you close them before proceeding. Once the drivers have installed, please quit and again launch the updater app, and then attempt the update process with your transmitter. If you are still experiencing an issue at this point, please also check your computer's 'Device installation settings' to make sure that Windows is configured to automatically download driver software (Please click here for a knowledge base item that will further assist with this).
  13. I have had a G90 Relay system for about 3 years now. I recently tried to change the batteries and noticed they were not connecting properly and actually rattling around in the transmitter! The old dead batteries were not and still fit and connected well. Both Energizer brand. The old batteries are actually a millimeter or 2 longer than the new ones I had bought. Same with new Duracell's I bought. Is anyone else having this issue and is there a fix? Seems like they are making AA batteries shorter now which for spring loaded devices it's no big deal but for this transmitter its the difference between it working and not working.
  14. When attempting to update the TBP516G transmitter using Windows 7, some users have reported that the transmitter either does not establish a connection via USB, or loses the connection during the update. It is worth noting that Windows supplies the driver for the Relay G70/G75 transmitter. There are two scenarios where the transmitter is not recognized by the updater app after connecting via USB: the updater is launched before the transmitter drivers have finished installing. This may occur more often on slower computers, computers that already have several open windows or processes, or with machines that have a slower internet connection. the "Driver not successfully installed" message appears. In this case, click "Change settings" then choose "Yes, do this automatically (recommended)" in the Device Installation Settings dialogue box, then select "Save Changes". In the event the "Driver not installed" message box is not present, you can navigate to Device Installation Settings using the following steps: Click Start, type “devices and printers” in the search box, and then click Devices and Printers. Under Devices, right-click the icon for the computer, and then click Device installation settings. Choose "Yes, do this automatically (recommended)" and select "Save Changes" button. After changing this setting, remove the USB cable, then insert it again so that Windows can detect the transmitter and install the driver for it. It is possible to see the transmitter update fail shortly after it starts. This can occur if one of the transmitter drivers has not finished installing before you initiate an update. In this case, the updater will typically display that the firmware version is unknown. The workaround here is to wait until the driver completes installation, or disconnect the USB cable, reconnect it, then start the update again.
  15. I own a G50 wireless and the belt pack pack that came in the box has a power save feature which will start out fresh batteries showing 10 hours battery life remaining. On regular mode it shows 8 hours like all of the other TBP units. Also, this pack can have a name or number text programmed into it. I want to know if this exact unit is available as a separate purchase on its own withouth the reciever. Right now the only models i can find now are marketed for microphones and described as "guitar friendly". I am looking to add a belt pack for each guitar I use live but I want the same model as the original. Does anyone know if this is possible or if this unit is only exclusively available with the full combo package? Or if this is a discontinued item and I just need to settle for the VD70 or 75 or whatever is available...
  16. Is there a special reason the instrument cable is 1 m (3 ft) so long? It's way more than I need and I was wondering if shortening it (snip, snip, re-solder jack and off we go) could somehow impact the units performance? Or am I just being paranoid?
  17. Device Positioning for Updating XD-V7x Transmitters and Receivers Updating the TBP12 Transmitter (Relay G50, G90, XD-V55L, XD-V70L, XD-V75L) Updating the TBP06 Transmitter (Relay G30, XD-V30L, XD-V35L)
  18. Deutsch Français Please review this link as a further explanation on topics that are covered in the document below: http://www.churchproduction.com/story/main/a-small-churchs-guide-to-working-with-wireless/3 As the environment is the biggest factor in wireless audio performance, there is a chance that certain environments and circumstances will not allow for satisfactory performance. This can be verified by successful performance in a different environment. This is an extremely informative video on how all wireless gear works in a WiFi rich environment RF mode switching Relay G30/50/90 and XDV70/75, if set up with the latest firmware have two RF modes. This means two separate sets of channels to choose from. First thing to try is switching your transmitter to another RF mode. Below are videos to help you switch over. Note: If you have multiple members in your band with Line 6 wireless, everyone needs to be on the same RF mode. Pre-Qualification: First Things To Rule Out: Use the factory power supply Try fresh alkaline batteries (a couple of times if it?s a battery problem), not rechargables Try on more than one channel! Try in more than one place/venue Check the transmitter LEDs during drops/interference. RF dropouts result in the green LEDs going completely off. Even one green LED means the signal is present and something other than the wireless system is causing the problem. If you see full red LEDs followed by quickly shifting back to green, it means that the system has re-synced (normal if the dropout is too long). The red LEDs come on only if the intended signal from a Line 6 transmitter is not present. In this case, they are showing RF competing for the same space. Interference: Symptoms Reduction of RF LEDs on the front panel that indicate usable RF signal strength Audio signal muting Possible causes Trying to function at too great a distance Having unintentional transmitters, such as walkie talkies or in-ear monitors, too close to a receiver Significant amount of close-by RF signals within the same 2.4GHz range (Wi-Fi, microwave ovens, etc.) Suggestion "Walk test" your system in advance of an event over the entire desired range to verify that sufficient RF signal is available to avoid mutes from occurring With transmitter off and receiver turned on, scroll through the channels. Red LEDs indicate stray RF on that channel. Choose channels that exhibit the least red LEDs. Note: Line 6 wireless WILL still operate but at reduced range. Decreased Range Symptoms Reduction in range in general Reduced range indoors vs. outdoors Possible causes Blocked "Line of Sight" between the receiver's antennas and the transmitter's antennas Barriers such as walls or air-curtains can impede the path of radio waves Transmitter strength reduced if it must pass through walls Transmitting through earth (receiver in basement) Human bodies absorbing RF energy Cupping the bottom of the handheld mic (covering the antenna) Beltpack transmitter is used in pocket or next to skin Receiver antennas for the XD-V systems are very close to other intentional radiators in the same frequency band such as Wi-Fi wireless access points Incorrect cables on paddle antennas (requires low-loss 50-ohm cables; e.g. LMR-195) Suggestions Improve "Line of Sight" Use the XD-V70/G90 with remote paddle antennas and separate the antennas by several feet. G90 Users: Make certain that you have the proper antenna jacks selected in the setup window. C&D are the front antennas and A&B are the rear. The units may work even if you have it set incorrectly, but the range may be only 10-20 feet. There is also a position for "both" as the G90 can be used with 4 antennas for increased reliability. Weak Audio (thin audio output compared to other wireless systems) Symptom Weak and/or noisy audio output Possible causes Gain/trim settings on mixer need adjustment Plugging into a "line level" input Plugging into a channel with pads engaged Using a TRS plug in the 1/4" unbalanced output The "Environment Filter" may not operate correctly if signal is too weak, especially when using lav mics Suggestions Adjust gain/trim as if using a wired microphone Connect the XLR output (G90 only) on the receiver to an XLR input on the mixer Use a mono plug in the 1/4" unbalanced output, never a TRS plug Turn "Environment Filter" off Dropouts ("Audio" vs "RF" dropout: different paths to correct) Symptoms Audio signal interrupted Possible causes Transmitter on "low" power to save battery life and reduce RF interference to other devices Local conditions in one or more venues, e.g. a large Wi-Fi installation in close proximity, metal walls/roof Instruments or amps being used are faulty Signal chain issue Blocked "Line of Sight" between the receiver's antennas and the transmitter's antennas Transmitter is muted Loose antennas Antennas straight up and down or too close to walls Other XD-Vs/Relays operating on the same channel Unused transmitter too close to receiver Receiver's antennas near any transmitters such as walkie-talkies, In-Ear Monitors, etc Using a substitute power supply Batteries dying or unseated Suggestions Switch transmitter to "high" power Try a different venue to reproduce problem Try multiple instruments/amps to reproduce problem Trace signal through chain one component at a time. "Audio" LED lights when signal is received. Improve "Line of Sight" by moving receiver or taking transmitter out of pocket Unmute transmitter. On the G50/G90/V70 transmitter, the LCD screen remains lit when in mute mode. Raise antennas to 6-8 feet high while avoiding obstacles such as metal posts, walls, etc. Ensure antennas are connected firmly and splayed at 90 degrees with nothing touching them Ensure each system has its own unique channel to operate on Move intended transmitter closer to receiver than unintended transmitter to eliminate "near/far" issue. Switch closer transmitter to low power when possible. Provide ample distance between the XD-V receiver and other transmitters. The distance will depend on the strength of the transmitter and the gain of the transmitting antenna. Use the factory power supply or one that can supply the required 9v DC current: XD-V - 350 ma, G30 - 200mA, G50 - 300 mA. If you are using a pedalboard supply, it must be able to supply this amount of power to the receiver in addition to whatever else you have plugged into it. Reinstall batteries or replace them. If using rechargables, try with standard alkaline to test. Perform channel scan (XDV 70/G90 sytems only) The Scan Channel feature checks all available channels for interference, and recommends the best channels to use: • Press Channel Select button, then press the Setup Button. • The Display shows all 14 possible channels. The best channels are highlighted, and if the transmitter is on there’s also indication of which channel that’s currently set to. • Turn the Edit knob to select one of the channels that’s highlighted as best to use, and select that same channel on the transmitter Q: Does USB 3.0 create interference in the 2.4GHz frequency range? A: USB 3.0 computer cables and peripherals, including hard drives, are known to emit radio frequency interference throughout the 2.4GHz band, which results in reduced range and/or performance for any 2.4GHz device in its proximity (including wireless keyboard or mouse, WiFi, etc.). We recommend placing any digital wireless receivers at least two meters away from the USB 3.0 device and its cabling. Below is a link to a study by Intel regarding this interference. http://www.intel.com/content/www/us/en/io/universal-serial-bus/usb3-frequency-interference-paper.html References for working with wireless systems http://en.wikipedia.org/wiki/Non-line-of-sight_propagation http://www.djsociety.org/Wireless.htm Digital Wireless Audio Fehlerbehebung Bitte klicken Sie auf folgenden Link um weitere Erklärung über dieses Thema zu erhalten: http://www.churchproduction.com/story/main/a-small-churchs-guide-to-working-with-wireless/3 Da die Umgebung der größte Faktor der kabellosen Audio-Performance ist, gibt es auch eine Chance, dass gewisse Umgebungen und Umstände keine zufriedenstellende Performance ermöglichen. Dies kann anhand eines Tests in einer anderen Umgebung überprüft werden. Voraussetzungen und die ersten Dinge, die es auszuschließen gilt: Benutzen Sie das originale, mitgelieferte Netzteil. Versuchen Sie mehrere Male neue Alkaline Batterien, keine aufladbaren. Versuchen Sie es auf mehreren Kanälen. Versuchen Sie es an anderen Austragungsorten und Plätzen. Überprüfen Sie den Transmitter-LED während einer Störung oder eines Ausfalls. Wenn die grünen LEDs ausgehen, dann ist das ein RF Ausfall. Sogar nur ein grünes LED bedeutet, dass ein Signal besteht und etwas anderes ist die Problemquelle. Wenn alle roten LEDs leuchten und dann plötzlich auf grün wechseln, bedeutet das, dass das System neu synchronisiert hat. (Dies ist normal, wenn der Ausfall zu lange andaurt.) Die roten LEDs gehen nur dann an, wenn kein Signal vorhanden ist. Interferenzen: Symptome: Weniger RF LEDs leuchten auf der Vorderseite auf. Audio Signal verstummt. Mögliche Problemquellen: Der Versuch, das System auf zu großer Distanz laufen zu lassen. Ungewollte Sender, wie Walkie-Talkies oder In-Ear Monitore, die zu nah am Empfänger sind. Viele RF Signale im selben 2.4GHz Frequenzbereich. (WiFi, Mikrowelle, etc.) Vorschläge: Testen Sie Ihr System im Vorfeld bei benötigter Reichweite um zu überprüfen, ob genügend RF Signal vorhanden ist um Stummschaltungen durch Interferenzen zu vermeiden. Scrollen Sie durch die Kanäle während der Sender an- und der Empfänger ausgeschaltet ist. Rote LEDs bedeuten, dass das RF Signal verstreut ist. Wählen Sie einen Kanal, der am wenigsten rote LEDs anzeigt. Achtung, Line 6 Wireless wird auch bei mehr roten LEDs funktionieren jedoch mit verringerter Reichweite. Verringerte Reichweite: Symptome: Verringerte Reichweite im Generellen. Weniger Reichweite innen als außen. Mögliche Fehlerquellen: Versperrte Sichtlinie zwischen Empfänger-Antenne und Sender-Antenne. Barrieren, wie Wände oder Luft-Vorhänge können den Weg der Funkwellen beeinträchtigen. Die Stärke des Sender ist verringert wenn das Signal durch Wände muss. Senden durch Erdboden (z.B. Empfänger im Untergeschoss.) Menschliche Körper, die RF Energie absorbieren. Die Unterseite des kabellosen Mikrofons festhalten. (Mikrofon bedecken.) Beltpack Sender in der Hosentasche oder nahe der Haut. Empfänger-Antennen, wie die des XD-V Systems sind sehr nah an anderen unerwünschten Sendern in der selben Frequenzreichweite, wie z.B. WiFi Zugriffspunkte. Falsche Kabel an Paddel-Antennen angeschlossen. (benötigen verlustarme 50 Ohm Kabel, z.B. LMR-195) Vorschläge: Verbessern Sie die Sichtlinie. Benutzen Sie das XD-V70/G90 mit Paddel-Antennen und verteilen Sie die Antennen 1-2 Meter voneinander. G90 Benutzer: Stellen Sie sicher, dass Sie die korrekten Antennenanschlüsse im Setup Menu ausgewählt haben. C und D sind für die vorderen Antennen und A und B sind für die hinteren. Vielleicht funktioniert das ganze auch bei falscher Einstellung aber dann ist die Reichweite nur bei 3-6 Metern. Es gibt auch eine Postion "Both" beim G90, da es mit 4 Antennen benutzt werden kann um die Zuverlässigkeit zu verbessern. Schwaches Audiosignal. (Wenig Audio-Output im Gegensatz zu anderen kabellosen Systemen.) Symptom: Schwaches und/oder rauschender Ton. Mögliche Gründe: Die Gain/Trim Einstellungen brauchen eine Anpassung. Anschluss an einen "Line Level" Eingang. Anschluss an einen Kanal, dessen Absenkung (Pad) angeschaltet ist. Die Nutzung eines TRS Steckers mit einem 6.35mm asymmetrischen Ausgang. Der "Environment Filter" funktioniert vielleicht nicht korrekt wenn das Signal zu schwach ist, besonders wenn Sie lav Mikrofone verwenden. Vorschläge: Stellen Sie Gain/Trim ein als ob Sie ein Mikrofon mit Kabel verwenden würden. Verbinden Sie den XLR Ausgang (nur G90) auf dem Empfänger mit dam XLR Eingang des Mixers. Benutzen Sie einen Mono Stecker für den 6.35mm asymmetrischen Ausgang, niemals einen TRS. Schalten Sie den "Environment Filter" ab. Ausfälle: Symptome: Unterbrochenes Audiosignal. Mögliche Gründe: Sender steht auf "Low" um Batterie zu sparen und RF Interferenzen bei anderen Geräten zu verringern. Lokale Bedingungen auf verschiedenen Veranstaltungsorten wie z.B. eine große WiFi Installation vor Ort, die nahe Ihres Systems ist, sowie Metallwände oder Dächer. Instrumente oder Verstärker , die verwendet werden sind fehlerhaft/defekt. Problem in der Signalkette. Sichtlinie zwischen Antenne des Empfängers und Antenne des Senders blockiert. Der Sender ist stummgeschaltet. Lockere Antennen. Antennen sind vertikal aufgestellt oder zu nah an einer Wand. Andere XD-V/Relay Systeme werden im selben Kanal betrieben. Die Antennen des Empfängers sind zu nah an anderen Sender wie z.B. Walkie-Talkies oder In-Ear Monitoren. Die Nutzung eines Ersatznetzteils. Batterien wird leer oder sitzt nicht korrekt. Vorschläge: Schalten Sie den Transmitter auf "High". Versuchen Sie es in einer anderen Umgebung um das Problem zu reproduzieren. Versuchen Sie verschiedene Instrumente/Verstärker um so das Problem zu reproduzieren. Verfolgen Sie das Signal durch die Kette ein Gerät nach dem anderen. "Audio" LEDs gehen an, wenn ein Signal besteht. Verbessern Sie die Sichtlinie indem Sie den Empfänger versetzen oder den Sender aus der Hosentasche nehmen. Heben Sie die Stummschaltung auf. Auf den G50/G90/V70 Sender bleibt der LCD Bildschirm auch dann an, wenn das Gerät im Stumm-Modus ist. Bringen Sie die Antennen auf eine 2-3Meter höhere Position während Sie andere Hindernisse wie Metallpfosten oder Wände. Stellen Sie sicher, dass die Antennen ordentlich befestigt und 90Grad gespreizt sind sodass nichts sie berührt. Stellen Sie sicher, dass jedes System seinen eigenen Kanal hat. Bewegen Sie den beabsichtigten Sender näher an den Empfänger als den nicht beabsichtigten um so Near/Far Problemen vorzubeugen. Schalten Sie den näheren Sender auf "Low" wenn möglich. Sorgen Sie für reichlich Platz zwischen XD-V Empfänger und anderen Sender. Die Distanz hängt von der Stärke des Senders und Gain von der sendenen Antenne ab. Verwenden Sie das mitgelieferte Netzteil oder eines, welches 9V Gleichstrom (XD-V – 350mA, G30 – 200mA, G50 – 300mA) liefert. Wenn Sie ein Pedalboard Netzteil verwenden muss diese diesen Strom liefern auch mit anderen angeschlossenen Geräten. Stecken Sie die Batterien neu ein oder ersetzen Sie diese. Wenn Sie aufladbare Batterien benutzen, versuchen Sie es mit Alkaline Batterien. Entstehen Interferenzen durch USB 3.0 im 2,4GHz Frequenzbereich? USB 3.0 Computerkabel und –geräte sind dafür bekannt Interferenzen bei Radio Frequenzen im 2,4GHz Bereich zu erzeugen was zu verringerter Reichweite und Performance für alle 2.4GHz Geräte (inklusive kabellose Tastatur oder Maus sowie WiFi und viele andere) in der Nähe führen kann. Wir empfehlen alle digitalen Kabellosempfänger mindestens 2m von den USB 3.0 Geräten und deren Verkablung weit weg zu plazieren. Nachstehend können Sie einen Link zur Untersuchung von Intel über Interferenzen mit USB 3.0 finden: http://www.intel.com/content/www/us/en/io/universal-serial-bus/usb3-frequency-interference-paper.html Referenzen um mit kabellosen Systemen zu arbeiten: (Englisch) http://en.wikipedia....ght_propagation http://www.djsociety.org/Wireless.htm Dépannage audio numérique sans fil: Veuillez visiter le site web suivant pour des informations supplémentaires concernant ce sujet s.v.p.: http://www.churchproduction.com/story/main/a-small-churchs-guide-to-working-with-wireless/3 L'environnement est le facteur le plus important dans la performance audio sans fil, donc il y en a une possibilité que certains environnements et cas ne permettent pas le bon déroulement. Ceci peut-être vérifié par un bon rendement dans un environnement différent. Conditions: Premières choses à exclure: Utilisez l'alimentation fournie d'usine. Essayez des batteries alcalines nouvelles. Essayez dans plusieurs places/lieus. Surveillez le LED du transmetteur au cours des interférences et chutes. Les échecs de RF causent le LED vert de s'éteindre. Un LED vert veut dire que ce n'est pas le système sans fil. Si vous voyez des LEDs rouges qui changent à vert rapidement veut dire que le système a resynchronisé (c'est une réaction si l'échec prend trop longtemps). Les LED rouges s'allument si le récepteur ne reçoit aucun signal d'un transmetteur Line 6. Interférence: Symptômes: Réduction des LEDs sur le panneau avant qui indique la puissance du signal RF utilisable. Signal audio en sourdine. Causes possibles: Essayer de fonctionner à une trop grande distance. Transmetteurs involontaires, comme walkie talkies ou moniteurs in-earqui sont trop près du récepteur. Quantité significative des signaux RF près dans la gamme 2.4GHz. (WiFi, micro-ondes, etc.) Propositions: Testez votre système avant l'événement sur la gamme de fréquences pour vérifier qu'assez de signal RF est disponible. Comme-ca vous pouvez éviter les interférences. Avec transmetteur éteint et récepteur allumé, faites défiler les canaux. Les LED rouges indiquent que le signal RF est dispersé sur ce canal. Choisissez le canal qui montre le moins LEDs rouges. Gamme diminuée: Symptômes: Réduction de gamme en général. Gamme réduite à l'intérieur par rapport à l'extérieur. Causes possibles: Ligne de mire bloquée entre le récepteur et les antennes du transmetteur. Les barrières comme murs ou rideaux d'air peuvent entraver le trajet des ondes radio. Puissance du transmetteur réduit à cause des murs. Transmettre à travers la terre. (récepteur sous-sol) Corps humains absorbent d'énergie RF. Couvrir le bas du microphone donc couvrir l'antenne. Transmetteur Beltpack en poche ou près de la peau. Câbles incorrectes des antennes paddles. (requis des câbles faible perte 50Ohms comme le LMR-195.) Propositions: Améliorez la ligne de mire. Utilisez le XD-V70/G90 avec des antennes paddles à distance et séparez les antennes 1 ou 2 mètres. Utilisateurs G90: Assurez vous que vous avec sélecté les propres jacks antennes dans la fenêtre Setup. C et D sont les antennes de devant et A et B en arrière. Peut-être que cela va fonctionner même si c'est configuré faux mais ca réduit la gamme à 3-6 mètres. Il y en a aussi une position "Both" parce que le G90 peut-être utilisé avec 4 antennes pour fiabilité augmentée. Audio faible (sortie audio maigre par rapport aux autres systèmes sans fil.) Symptômes: Sortie de son faible et/ou bruyant. Causes possibles: Réglages Gain/Trim ont besoin d'un ajustement. Brancher dans une entrée "Line Level". Brancher dans un canal avec pad atténuateur activé. L'utilisation d'une fiche TRS dans une sortie 6.35mm asymétrique. Le «Environment Filter» ne peut pas fonctionner correctement si le signal est trop faible, en particulier lors de l'utilisation des micros à lav Propositions: Ajustez Gain/Trim comme avec un micro à câble. Connectez la sortie XLR (seulement pour le G90) du récepteur avec une entrée XLR du mélangeur. Utilisez une fiche Mono dans la sortie 6.35mm asymétrique. Jamais un TRS. Désactivez le "Environment Filter". Décrochages: Symptômes: Signal audio interrompu. Possibles causes: Le transmetteur est sur puissance "Low" pour économiser la batterie et réduire les interférences RF à autres appareils. Conditions locales comme une installation WiFi large en proximité ou des murs en métal. Instruments ou amplis utilisés sont défectueux. Erreur de la chaîne de signaux. Ligne de mire bloquée entre le récepteur et les antennes du transmetteur. Transmetteur en sourdine. Antennes relâchés. Antennes exactement verticales ou trop près du mur. Autres appareils XD-V/Relay sui fonctionnent sur ​​le même canal. Transmetteur inutile trop près du récepteur. Antennes du récepteur trop près à autres transmetteurs comme walkie-talkies, moniteurs in-ear, etc. L'utilisation d'une alimentation de remplacement. Batteries qui meurent ou sont relâchés. Propositions: Mettez le transmetteur sur "High". Essayez un autre lieu pour reproduire le problème. Essayez autre instruments et amplis pour reproduite le problème. Tracez le signal à travers de la chaîne un composant à la fois. "Audio" LED lorsque le signal est reçu. Améliorez la ligne de mire en déplaçant le récepteur ou prenant l'émetteur hors de la poche. Réactivez l'émetteur. Pour les transmetteurs G50/G90/V70, l'écran LCD reste allumé si en mode en sourdine. Déplacez les antennes 2-3 mètres vers le haut en évitant les obstacles comme des poteaux métalliques, murs, etc... Assurez-vous que les antennes sont connectées correctement et évasés à 90 degrés sans rien les toucher. Assurez-vous que tous les systèmes ont un canal séparé. Déplacez l'émetteur destiné plus proche du récepteur que l'émetteur non désirées pour éliminer le problème "near / far". Mettez l'émetteur plus proche sur "Low" lorsque c'est possible. Donnez une distance suffisante entre le récepteur XD-V et autres transmetteurs. La distance dépend de la puissance du transmetteur et du Gain de l'antenne qui transmet. Utilisez l'alimentation fournie d'usine ou une alimentation de 9V CC: XD-V – 350mA, G30 – 200mA, G50 - 300mA. Si vous utilisez une alimentation pedalboard, il doit livrer cette énergie à l'émetteur. Réinstallez les batteries ou remplacez-les. Si vous utilisez des rechargeables, essayez des alcalines pour tester. Est-ce que USB 3.0 crée des interférences dans la gamme de fréquences 2,4 GHz? Les câbles et périphériques USB 3.0 sont connus pour émettre des interférences de fréquence radio dans la bande 2,4 GHz, que cause une gamme et/ou performance des appareils 2.4 GHz réduite dans la proximité. (Y inclus sont les claviers ou souris sans fil, WiFi, etc.) Nous recommandons de placer le récepteur sans fil numérique au moins 2 mètres loin des appareils USB 3.0 et ses câbles. Voici un lien vers une étude réalisée par Intel au sujet de cette interférence: http://www.intel.com/content/www/us/en/io/universal-serial-bus/usb3-frequency-interference-paper.html Références pour travailler avec des systèmes sans fils: (anglais) http://en.wikipedia.org/wiki/Non-line-of-sight_propagation http://www.djsociety.org/Wireless.htm
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