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Common issues that have been seen with Helix drivers 1.97 on Windows: 1. Driver signature issue that prevents Helix digital audio & ASIO from working on Windows 7, or 8. 2. Driver may cause the DAW Cakewalk to crash on Windows 10. 3. Variax guitar isn't being recognized by Workbench HD when connected via the Helix. Helix drivers 1.97 are commonly installed with newer versions of HX Edit. This is selected to installed by default. Solution: Try uninstalling the Helix driver 1.97 following these instructions with the Helix connected with USB: Once the driver is uninstalled, install driver 1.96 with this link, then restart your machine: https://line6.com/software/readeula.html?rid=10306 You may also want to reset your global settings on the Helix, Helix LT: Reset Globals: Hold footswitches 5 + 6 while powering on.

Some users have had the Helix Native VST3 plugin file blacklisted within Cubase. Here is some troubleshooting info that may help. Be sure to try these steps in the exact order: 1. Uninstall the plug-in binaries and resource files, shown below 2. Launch Cubase so that it can clear it’s plugin cache 3. Quit Cubase completely 4. then reinstall Helix Native, latest version from our downloads page: https://line6.com/software/ You will need to uninstall Helix Native by deleting the plugin files listed here: Plug-in Binaries /Library/Application Support/Avid/Audio/Plug-Ins/Line 6/Helix Native.aaxplugin /Library/Audio/Plug-Ins/Components/Helix Native.component /Library/Audio/Plug-Ins/VST/Line 6/Helix Native.vst /Library/Audio/Plug-Ins/VST3/Line 6/Helix Native.vst3 Plug-in Resources /Library/Application Support/Line 6/Helix Native/da /Library/Application Support/Line 6/Helix Native/res

Changes to macOS Security Policy With Silicon processor computers running macOS Big Sur or greater, Apple has changed their security policy. These machines no longer allow third party drivers to be installed in the manner that they previously had. Driver installs now require the macOS security settings to be lowered before installation. As Silicon is still new to everyone, we expect to see bug fixes, changes and optimizations to macOS Big Sur and possibly subsequent macOS releases over the coming months. With that, the Silicon driver install process may change as well. As such, we encourage you to update your Silicon machine to the latest Big Sur version, which is currently 11.6, before installing drivers. Changing Security Settings Apple’s guide to changing security settings on a Silicon Mac are found at: https://support.apple.com/en-lk/guide/m … 8f7291/mac · Shut down your Mac · Press and hold the power button until you see "Loading startup options …". Your Mac will boot into Recovery mode. · Click Options (the gear icon), then click Continue · In macOS Recovery, you may need to choose your account and click Next. Enter the password and click Continue. · In the top menu go to Utilities...Startup Security Utility · Select the system on which you want to install the Driver. If the disk is encrypted with FileVault, click Unlock, enter the password, and then click Unlock. · Click Security Policy, choose Reduced Security and check the option to allow user management of kernel extensions from identified developers · Click OK. Enter the password for your account and click OK. · Restart your Mac from Apple menu Rosetta Installation When installing the Line 6 driver from the downloaded dmg file, you may be prompted to install Rosetta. · If so, click “Install”. Enter your password when requested. · If you see “System Extension Blocked”, go into System Preferences...Security and Privacy, click the lock, enter your password, click Unlock, and choose Allow. · Restart your Mac. Driver Removal It is advised that no programs are open, especially programs that may require the kext that is about to be removed. 1. In Finder, locate the kext file that is to be removed. Kext files are located in Library/Extensions. Keep this finder window open. 2. Open Terminal. Type the following command followed by the pathway of the kext that you would like to remove. Type without the quotes: "sudo kmutil unload -p /Library/Extensions/<Kext Name>". (ex. "sudo kmutil unload -p /Library/Extensions/L6Helix.kext") and click enter. 3. Enter your password. There should be no message after this. 4. Go to the finder window that was left open in step 1 and remove the kext file to the trash. You will be prompted to enter your password. 5. Restart your computer. 6. Go to Library/Extensions in finder and verify that the kext file is no longer in the extensions folder. If you see a message in Terminal (after Step 3), chances are there is another program open operating in the background that may interrupt the command. If so, restart your computer - verify there are no applications open and begin steps 1-6 again.

How to uninstall drivers from your Windows 7, 8, or 10 machine Note: You must have administrator privileges to uninstall a device or driver package by using Device Manager. To uninstall all drivers for Line 6 gear by using Device Manager, follow these steps: 1. Open Control Panel, click Hardware and Sound, and then click Device Manager. 2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall. 3. On the Confirm Device Removal dialog box, click the box that says "Delete the driver software for this device" and then click OK 4. When the uninstall process is complete, unplug the devices USB connection. 5. Without closing the Device Manager screen plug your USB device back in and wait to see if Windows assigns an older driver to the device. You will know if Windows finds another driver to assign if Device Manager recognizes the device If it assigns another driver, please repeat the steps. 6. You will know if another driver doesn't get assigned when Device Manager recognizes the Line 6 gear as 'Unknown Device'. 7. Once you've removed all the drivers and Windows does not recognize the device, unplug the unit once and re install the latest Line 6 driver from the website. http://line6.com/software/ 8. Plug it back in and wait for Windows to assign the newly installed driver.

Deutsch Français To uninstall the Line 6 Drivers from a MAC OSX computer, use the Line 6 Driver Uninstaller that is located on the computer at following file location: Applications/Line 6/Drivers/Driver uninstaller If you have used the Driver Uninstaller and still cannot succesfully install drivers or Monkey is not recognizing them as being installed, you will need to remove the remaining driver receipts using the Terminal application that is located on the computer at the following file location: Applications/Utilities Launch the Terminal application and type the following commands at the prompt: sudo pkgutil --forget com.line6.driver.xtaudio.package (then press the enter key) Enter your Mac OSX account password. Please Note: you will NOT see the cursor acknowledge any characters being input; you will need to type your system password correctly and hit "Enter". sudo pkgutil --forget com.line6.driver.xtmidi.package (then press the enter key) After entering in all of the commands above, close the Terminal application and restart your computer. Upon restarting the computer try again to install the latest version of our drivers available from our software page at: http://line6.com/software/ After the computer has restarted, reconnect the Line 6 hardware and open the Line 6 Monkey application again to check and see if your drivers are detected and up to date. Deinstallation von Line 6 Treibern auf einem Mac OS X: Um Line 6 Treiber von einem Mac OS X Computer zu entfernen müssen Sie die Line 6 Driver Uninstaller Software benutzen, welche an dieser Stelle zu finden ist: Programme/Line 6/Drivers/Driver Uninstaller Wenn Sie den Driver Uninstaller bereits benutzt haben und können immernoch keine Treiber erfolgreich installieren oder Monkey erkennt diese nicht als installiert, dann müssen Sie die übrigen Treiberreste anhand des Terminals von Ihrem Computer entfernen. Das Terminal können Sie hier finden: Programme/Dienstprogramme Starten Sie das Terminal Programm und geben Sie Folgendes ein: Sudo pkgutil --forget com.line6.driver.xtaudio.package (drücken Sie dann auf Enter) Geben Sie nun Ihr Mac Passwort ein. Achtung, der Kursor wird Ihnen nicht anzeigen, dass Sie eine Eingabe tätigen; geben Sie Ihr Passwort korrekt ein und drücken Sie Enter) Sudo pkgutil --forget com.line6.driver.xtmidi.package (drücken Sie dann auf Enter) Nachdem Sie diese Befehle eingegeben haben müssen Sie das Terminal schließen und Ihren Computer neustarten. Nachdem Sie ihn neugestartet haben können Sie noch einmal versuchen die neuste Version der Treiber zu installieren. Laden Sie diese hier herunter: http://de.line6.com/software/ Nachdem Sie Ihren Computer neugestartet haben können Sie Ihr Gerät wieder mit dem Computer verbinden, Line 6 Monkey öffnen und überprüfen ob Ihre Treiber auf dem neusten Stand sind. Désinstallation des pilotes Line 6 sur Mac OS X: Pour désinstaller des pilotes Line 6 de votre ordinateur Mac OS X, vous devez utiliser le logiciel Line 6 Driver Uninstaller qui est situé à cet emplacement: Applications/Line 6/Drivers/Driver uninstaller Si vous avez utilisé le Driver Uninstaller mais vous ne pouvez toujours pas installer des pilotes avec Monkey ou il ne les reconnaît pas comme installés, vous avez besoin de supprimer les pilotes en utilisant le Terminal, qui est situé à : Applications/Utilitaires Démarrez l'application "Terminal" et entrez ceci: Sudo pkgutil --forget com.line6.driver.xtaudio.package (poussez "Entrée") Entrez votre mot de passé Mac. Veuillez noter s'il vous plaît: le curseur ne vous montre pas que vous entrez des caractères. Entrez le mot de passe correctement et poussez "Entrée". Sudo pkgutil --forget com.line6.driver.xtmidi.package (poussez "Entrée") Après vous avez entré ces commandes, fermez le Terminal et redémarrez l'ordinateur. Après vous avez redémarré, essayez d'installer les versions les plus récentes des pilotes disponibles de notre site web: http://fr.line6.com/software/ Après l'ordinateur a redémarré, reconnectez l'appareil Line 6 et ouvrez Line 6 Monkey pour vérifier si vos pilotes sont détectés et à jour.