Search the Community

EDIT (my solution and conclusion): Found many people with this issue, a solution thread of 20 pages (full of arrogant RTFM comments), some useless YT-videos etc. It all comes down to this: The software is just BAD. Don't use the updater. It looks like software from 1999, it is so small on a full HD screen, that i had to walk over to my TV to be able to read it, and (qoute from the solution thread): It does not like USB hubs. ROFL There should be a sticker on the box, something like "this device needs updates but does not like computers, don't buy it if you are not a computer nerd, can't read at lightning speed all night or don't own a magnifying glass." a) i tried three printer cables b) i tried ALL of my eight USB ports c) i uninstalled the updater (uninstall routine told me there were errors while uninstalling, although i only had installed it an hour ago, so that part of the software is broken, too) and installed HX edit b) it finally worked with my shortest USB cable on the very first USB 3.0 port and only with the HX Edit software. So it seems that either the updater program, that is integrated into the edit software, works better than the standalone version (very strange), or the edit software has something to it that lets it read out the HX Effects flash memory better (more likely, but still strange). Since all my USB ports on my new gaming-pc are working with my very demanding keyboard (which only worked on the first port of my old pc) i think that the USB-hubs on this computer are fine. I also never had an issue with updating my Digitech GSP1101 or my Kemper. So there is only one conclusion: The Line6 USB driver is the main cause of update problems. They didn't make it better for years now. The last time i updated was in 2018 on my old i5. That took three days. If i remember right, the laptop of my wife finally did the trick. So no, it's not your fault, and it's not a case of RTFM, and it's not a rare case either. The HX Effects does not like USB-hubs although it depends on them. The Line6 programmers seem to be stuck in the 90s (that updater-window looks like C++ from 1999, when i learned how to code), they can't do software that adapts to screen solutions and they don't care if the problem exists for years and years. So sad. Nothing against the Line 6 support, they are great. But judging from all the issues the HX Effects had and has, they would have a much easier life if their software department would do a better job. Original post: I just tried to update my HX Effects. I downloaded the latest driver, the latest updater and the latest flash memory. Drivers and Updater installed on the computer (i7, win 10) without error. I used Avast Secure Browser for the download. The firmware on the HX Effects is 2.71.0 at the moment. Now i have one issue: When the HX Effects is connected to the computer and running, the updater won't start. When i start the updater first and then switch on the HX Effects (after the login), the updater shuts down. I restarted everything several times, even reinstalled, but things stay the same. Updater and HX Effects are not running together. Does anyone know what to do, is that a common issue? Am i doing it wrong?

I just tried to download the Line6 Updater software (version 1.19) for macOS, and when I open the PKG file, I get the attached error message and cannot install the software. Any suggestions? Thanks, Tim

I want to log in to the updater to update But keep getting this error message Can you tell me what to do? Thank you

When I open the line 6 updater it doesn't see my Helix LT so I can't install updates, Does anyone have any answer to this problem?

Hi, I have a G70 receiver that I had stopped using a couple years back because of dropout issues. I recently picked up a couple of G75's that I use for backline stuff, and they also had dropout issues, but started working acceptably once I did the most recent firmware updates. So I circled back to the G70 unit, hoping I could update it as well and get some better performance out of it, but when I attached the USB cable to it, the updater wouldn't see it. I noticed that the cable felt kind of loose, so I opened the unit up and can see that the micro USB connector has largely detached itself from the PCB inside (see photo). Is this repairable? Will Line6 repair these or does anyone know of an aftermarket solution to have this repaired? The unit is basically non-updatable without this port. I did update the transmitter but I suspect both would need to be updated to see better performance.

Anyone else unable to run the Line6 Updater due to this openGL error? I am using and older win7 laptop, and verified that graphics driver has openGL 2.1. Would love to get my HX firmware current, but not crazy about needing to buy a new computer to do so!

i can’t sign in to manager or updater or manager. for manager i get code 80003028, for updater i get invalid account. i am on os high sierra ------------------------------------------------------------- - Line 6 License Manager started: Wed Mar 14 02:23:33 2018 ------------------------------------------------------------- Version: 1.11 Mac OS 10.13.3 User-Agent: Line 6 License Manager/1.11 (MacOSX) Line6_WWW/0.1 Creating Camel system with timeout of: 60 Initializing camel: camels://line6.com/camel/ Loading local config file: /Users/xxxxxxxx/Library/Application Support/Line 6/MonkeyCore/default.cfg Attempting user login: User=xxxxxxxx@yahoo.com Request error from packet: 0 Message Box: Login failed. (Code 80003028) User account not found.Attempting user login: User=supercooltattoo@yahoo.com Request error from packet: 1 Message Box: Login failed. (Code 80003028) User account not found.------------------------------------------------------------- - Line 6 License Manager started: Wed Mar 14 02:28:49 2018 ------------------------------------------------------------- Version: 1.12 Mac OS 10.13.3 User-Agent: Line 6 License Manager/1.12 (macOS_HighSierra) Line6_WWW/0.1 Creating Camel system with timeout of: 60 Initializing camel: camels://line6.com/camel/ Loading local config file: /Users/xxxxxxxx/Library/Application Support/Line 6/MonkeyCore/default.cfg Attempting user login: User=xxxxxxxxx@yahoo.com Request error from packet: 0 Message Box: Login failed.

I search in the section “Free software downloads†for: Helix LT, Line 6 updater, Windows 10. The result is Line 6 updater V1.11 which is the WRONG version, cause the latest version is V1.12. I thought I should mention this, cause perhaps this can cause serious trouble.

ok, it appears I have been a little dumb :P. fixed it mods. please remove this topic

I downloaded Line 6 Updater and the latest USB driver. When I run Line 6 Updater it shows a screen with "Select which device to update" and there are no devices listed. I downloaded and installed the latest USB driver. Help.

G70 will not update. Progress bar never gets beyond 80%, sometimes it times out with an error at 0% and everything in between. "Firmware Update Failed An error has ocurred. Please try again." Done this probably 50 times, downloaded the update locally and tried updating from there. No luck, no help. Any ideas?

So I wanted to update my Spider V and FBV3 and downloaded the new L6 Updater (at its recommendation). Now when I open it, I get a screen that says "Select Device to Update" with no options (screen shot attached). Anyone else having this problem or know how to fix it? P.S. Same thing happens in Offline mode (I downloaded the updates to see if I could do it that way, but no luck).

Hi, Just got my new Amplifi 75, installed the drivers and updater, then tried to update the amp on my WIndows 10 computer (I do not have another computer or access to an iOS device). The update failed- it started but never showed any progress on the progress bar, then quit and told me to put the amp into update mode. Repeatedly put amp into update mode and retried and it failed repeatedly. Tried 2 different USB cables on every port on the computer, still failed. Uninstalled and reinstalled the drivers and updater repeatedly and still failed. Now the amp won't even go into update mode-- where before, the amp would pop to signify being in update mode and the tone lights would be off, now when I try to put into update mode, the tone A light lights up, followed by the other three lights lighting up solid (not blinking)-- it won't do anything when in whatever mode this is. Switching the amp off and on when the lights are lit solid puts the lights back into flashing "update failed" mode. I've tried to do the factory reset repeatedly, but this just puts the amp back into the mode where all 4 lights are lit solid. I've put in a support ticket, but am not really confident that Line 6 is going to respond effectively, or at all. Has anyone experienced this total failure? Is there a fix I haven't tried yet? Should I just send the thing back? Thanks,

I'm trying to update and use my amplifi 150 as an interface, but it not showing up in the updater. Any info/suggestions would be greatly appreciated. Thanks!!

Hello All, Helix Rack noob here. For whatever reason, the Helix rack will not connect to my PC via USB (Windows 7/Core i7/Cubase 8/32GB RAM) or be recognized by the Line Updater. I have tried plugging the USB cable into the rear USB port as has been suggested in previous posts. This was (and continues to be) met with extreme futility. Any wise suggestions that would remedy this most unfortunate situation would be enthusiastically read and eagerly anticipated. Closing salutations, MolchMon molchmon.bandcamp.com

Hello everyone, since there is a firmware update (2.0) for the helix, I installed the latest drivers and the latest version of the updater. When I try to login via updater I keep getting the following error message: "http request error" I uninstalled and rebooted a couple of times without success. Has anyone the same issues? Is there a way to fix this? I did no changes to browsers, firewalls or internet connection etc. in ages. I am running windows 7 64bit. The updater was running fine when I did the update for the last firmware. Please help. Thank you!

Hello every one , I'm new to here , and sorry for my poor English. I want update my HELIX but I cant login LINE6 updater,every time I try,it's will show[invalid Login]every time. I also reset my password 2 times,or create a new account,but still show[invalid Login]. Anyone have a same problem? and how to solve it? Thank you very much.

Hello all, I've followed the instructions my remote app after I connected my USB. I've logged in... the software on the app is 2.50 which looks up to date. It's instructed me to download Amplifi Updater (now called Line 6 Updater). My only problem is I can't find the updater anywhere. I've searched the software page from top to bottom but can't find the Line 6 updater anywhere. Anyone help me as to where it is please? Amplifi 75 Windows Vista Tablet: Samsung Galaxy Tab 3 Android 4.4.2

Hi there, let me start of by saying that I absolutely love the Helix: The sounds, the ease of use, the flexibility, the looks! However, at this moment my Macbook pro and Helix don't communicate that well. The App is very unstable and crashes every few seconds/minutes when exporting or importing or doing nothing at all, can't find the Helix, disconnects and gives me messages like: "No symbol lookup table present for models and parameters", and so on. Today I installed the update and the problem persists, no worse no better, but just almost impossible to work with. I have a ticket open on this issue, so I'm expecting it to be solved anytime soon. I opened this topic, to see if anybody has found a practical workaround for this and to learn from other experiences. tnx!