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Found 267 results

  1. Hi, I just recently move to PC from Mac, and when I tried connecting my HX stomp to the PC it created this static noise that I have attached. It doesn't matter where I plug the usb cable, front and back panel or USB hub, the result is the same. This problem doesn't happen when I connected it to my Macbook so I guess that maybe I connected something wrong inside the computer or some electrical problem. If anyone can Identify the source of the problem that would be very appreciated, thank you. HX USB NOISE.mp3
  2. Dear reader, I've bought the Helix LT a couple of days ago. After trying it for some hours I wanted to go into the Helix edit to try and make some custom tones and update the helix as it is on version 2.30. Unfortunately every time I plug in the Helix and turn it on my PC crashed with a BSOD saying "system service exception" It's an up to date windows 10 PC with all the latest drivers and everything. Hope you guys can help me out with this one. Kind Regards, Wxam
  3. I recently picked up a Variax 300 & was wondering if I could edit/update workbench by plugging my guitar into my hd500 pedal via ethercon cable & then plugging the hd500 into my Mac via usb cable? Or will I need to buy the vdi interface to be able to access workbench? Variax 300 - Pod HD500 Macbook Pro (2010) osx 10.11.6
  4. Hi all, Today I find that I can no longer connect X3 live and kb37 with my Windows 10 PC. The latest Monkey software won't connect to either device. All my other USB musical devices are working perfectly fine with any cable. Windows 10(64 bit) does see my line6 gear but reports driver error..I have installed the latest drivers for both. The x3 was working perfectly fine with the PC a few weeks back..same with the kb37 a few months ago. Wondering if anyone else having this sort of issue. Thanks, TC
  5. I am really liking my Spider V but have started making videos and recordings for practice and come across a problem. Maybe I have overlooked something or it's a shortcoming of the amp and a feature that Line6 might potentially be able to add in a firmware update. I use Rocksmith for fun and Yousician in my practice regime. I have started recording myself to see how well I actually perform from a spectators point of view and potentially share with friends on youtube. The ASIO functionality works pretty well, I can use the Spider V as an interface with my PC. Backing track volume can be adjusted with Master Volume and I can mix in my guitar with the Equalizer volume. The problem is when I try and record the USB output. I only get the guitar sound, no backing track. All the interfaces I have used have either a mixer knob of a 50/50 mix button that mixes the guitar with the backing audio passing through the interface. The only solution I have come up with is to use the headphone jack to output the full sound to my computer or interface but that makes the Amp speaker redundant. I use a splitter to split the headphones to a Marshall Woburn which I use as a CAB instead. Am I missing something? Is there a way to mix the computer audio with the guitar and record on the computer via USB like an interface? I thought I'd ask here before I try posting on the Line6 ideas board. It's a small thing that could potentially be added as a menu toggle in a firmware update. Send all audio through USB for recording. Would be nice to get rid of clutter and just have a power cable and USB cable to PC with Wireless G10 and no other stuff. EDIT: I submitted the idea to Line 6 which can be voted on at: http://line6.ideascale.com/a/dtd/Spider-V-USB-Audio-OUT-option-to-mix-Computer-and-Guitar-output/864553-23508
  6. Hi there, I'm trying to record my guitar using my macbook, audacity, and of course my HX Stomp. I read that no driver is required on Mac if I'm using 48Khz sample rate, so I simply plugged the stomp into the macbook and, indeed, it is detected by the system. But so far, I have not been able to get any sound from the usb audio interface. I set the HX stomp as recording device from the Audio MIDI Setup application, but I can't set master volume nor channels volume Yet, I tried to selected the proper interface and channel (1) in Audacity and expected a miracle : But of course I have a flat line. So is there something I missed (the audio output knob on the stomp is set at max) Many thanks !
  7. Hi I'm running Cubase Elements and cannot for the life of me make Cubase Elements recognise my mic. I have never used music software before, so i'm an absolute beginner - any step by step set up instructions anyone can offer would be greatly appreciated please! It's the same with my headphones too, I can't seem to hear playback. I'm sure it's a simple channel issue but after days of trying I still can't figure it out. I have the ASIO driver installed. I have attached screenshots of my current settings. Thank you in advance!
  8. So I've been testing recording a project with the Helix asio driver in Cubase elements with Helix connected via usb. When I shut off the helix when I was done, I couldn't hear what I had recorded anymore, Cubase said the audio hardware had been uninstalled and it gave me a choice of using a different asio driver (steinberg, which I normally use). I had Installed the Helix editor, which I understood to have installed the asio driver to my pc. Is this correct behavior? Does the helix need to be turned on and plugged in to the pc to be able to use the helix asio driver? Thanks for any replies...
  9. Scenario: I have my Focusrite audio interface setup as my In/Out device Audio settings. I have my HX Stomp connected to the Mac via USB. I do not want to use the Stomp as an audio interface. So, I turn on the Focusrite, launch Logic, all is good. The Focusrite shows up under Audio device as my in/out. However, when I turn on the Stomp, Logic “grabs” it and makes it my Audio device. I can’t find a way to stop logic from recognizing the Stomp as the Audio device. I would like to use HX Edit with the Stomp, but not have it be my audio device. Current work around is to unplug the USB cable and only plug it in when I need it. But it just seems that there must be a way to stop Logic from using it as an Audio device but still allow HX Edit to be usable with the Stomp. many help would be greatly appreciated. Mac using Catalina and current Logic Pro. Stomp is current firmware.
  10. Do you or someone you know successfully use the Korg NanoKontrol2 with the HX Stomp over USB? If so, what is the hookup and user experience like? I have scoured the internet and not found anything specifically about this. Please share information about cables and, if needed, intermediate hardware that has been used to get the two devices working together. I am interested in a fairly direct USB cabled connection between the two with few or no additional power supplies. I am not interested in anything having to do with DAWs or computers or software, except the Windows software that Korg provides for configuring NanoKontrol2. (Please do not reply anything like "No", "I don't know, but you could try ...", "I've done something similar, but not with the products you mentioned", or something hardly related, as those type of responses do not help.) Thanks!
  11. Thanks everyone for getting into the Spider V. We hope you’re enjoying all that it has to offer. We’ve found that with certain new product launches, it’s helpful to keep a running thread of your experiences with connecting various Android mobile devices, whether it works or not. With such a wide variance in offerings and specs, it’s impossible for us to test all of them, so maybe this thread will help answer some customer questions, while possibly helping Line 6 spot issues/trends with a given group of devices. Here is the Spider V / Android Device USB Compatibility Check article that should help you find out if your device support USB Host Mode, which is required for the Spider V Remote app to communicate with Spider V amplifiers. Please post your device model, Android OS, and Compatibility Check results. Thanks for your input. Please remember to visit https://line6.ideascale.com with any feature requests you may have.
  12. Hi All, I created a patch for Linux Kernel 5.3 to enable HX stomp/Helix I need some help to confirm that is working properly. In particular would be really helpful if you can try the kernel 5.3 and confirm the USB ID for Helix devices case USB_ID(0x0E41, 0x4242): /* Line6 Helix Rack */ case USB_ID(0x0E41, 0x4244): /* Line6 Helix LT */ case USB_ID(0x0E41, 0x4246): /* Line6 HX-Stomp */ case USB_ID(0x0E41, 0x424a): /* Line6 Helix LT - firmware >= 2.8 */ This is displayed in dmesg when the device is discovered (open dmesg -w and then plug the device) [ 322.404503] usb 1-6: new high-speed USB device number 13 using xhci_hcd [ 322.531804] usb 1-6: New USB device found, idVendor=0e41, idProduct=4246, bcdDevice= 2.00 [ 322.531806] usb 1-6: New USB device strings: Mfr=1, Product=3, SerialNumber=2 [ 322.531806] usb 1-6: Product: HX Stomp [ 322.531807] usb 1-6: Manufacturer: LINE 6 [ 322.531808] usb 1-6: SerialNumber: 3021888 [ 322.535789] usb 1-6: parse_audio_format_rates_v2v3(): unable to retrieve number of sample rates (clock 16) [ 322.535907] usb 1-6: parse_audio_format_rates_v2v3(): unable to retrieve number of sample rates (clock 16) In particular if the device is supported the last two lines will show as unable to retrieve number of sample rates set it to default as 48Khz What I need is a list of helix like devices and the list of idVendor, IdProduct. Can you help me? Also for Line6 did the new update to support the new Mac Os X bring some news for Linux Users as well?? Thanks Nick
  13. Greetings, I stopped getting an input signal on my PODxt Pro. I tried various guitar cables, and I reinstalled the 3.02 firmware from the Line 6 Monkey. Nothing else is plugged into the unit other than the AC cable and the input cable. It's clearly not a setting; I can't even get a signal to use the tuner. Seems like a hardware issue, but here's how I've troubleshot this so far; perhaps I've missed something obvious along the way. First of all, it would seem that after some searching, that this issue is not unique to me. Also, for what it's worth, I had (for some reason) version 1.14 of the USB firmware on the unit, despite the fact that the current version was listed as 1.12 in the Monkey. Thinking that this might be the problem, I tried restoring the current version of the USB firmware back to version 1.12, so that they matched. No dice. Repeated power cycles do nothing, and the line level input on the back isn't getting any input signal either. Sending a clean guitar signal through USB doesn't work either, so it obviously isn't getting any signal at the front end. The signal light on the front remains perpetually dark. I have all model packs installed, and the unit has been sitting in a climate controlled rack in a studio, so it is in mint condition. I am at a loss, and am not sure what to do, as I rely on this in my studio. Another follow-up question... Since I rolled back the USB firmware to 1.12, there doesn't now seem to be a way to get it back to 1.14. Most reports I see say that 1.14 is the latest version of the USB firmware, yet the Line 6 Monkey is telling me that 1.12 is the latest. Was there an issue discovered with version 1.14 of the USB firmware such that it was removed from the update servers? I also ran the entire update process again from another computer with a different USB cable. Same deal. Another thing to note is that while the device is fully recognized through the OS, and the MIDI functionality seems to be fine, the audio interface element of the PODxt Pro is not functioning properly. The device is recognized in the Sound System Preference (and the Audio/MIDI Setup) but sound will not come out of it for regular computer sound output (like iTunes, for example.) In addition to this, I just noticed a slight but audible buzzing/hum sound inconsistently coming from the unit, which sounds similar to an alternating current's 60 Hz hum sometimes caused by EMI or a ground loop. I've never noticed this until right now. A power cycle of the unit lessened it to some degree, but it's still there faintly, which obviously causes further concern. Has anyone else with a PODxt Pro experienced anything like this? I'm sure the answer is what I don't want to hear: that I'll need to take it to a service center. Thanks in advance, Jeff
  14. Hello there, I`ve had my share of Line6 products in the past (Pod 2.0 / X3Live / HD500) and I have also been away from this brand for a couple years now. I remember that I lost my patience with the usb issues on the X3 + Hd500, however, Helix has caught my attention a while ago. I was wondering if there is any known usb malfunction on the Healix Lt? I noticed that a couple people (not as many as when I had the x3 thats for sure) referred usb issues on a few forums (usb being disconnected from the computer + noise when having the usb cable on). I want to get one so bad, but at the same time...I am so afraid of going back to the same headache as in the past... Don't take it wrong but...should I stay away? Thanks, RR
  15. Hi All: Question from someone just starting out: Trying to record from Helix into Reaper. Input volume is causing monster clipping/distortion (not in a good way!) Helix records perfectly into Audacity. Any suggestions as to how to fix this? Thanks in advance. Buddy
  16. Hey all, first post so I hope I'm doing this right. I've recently joined the cult of Linux, and am looking to make primarily electronic music through Ubuntu 18.04. I know that some more common audio interfaces have plug-and-play compatibility, but I'm interested in connecting my Helix directly to my DAW (Ardour) via its USB cable. At the time of posting this I haven't actually started messing with configuring this on my own, but figured I should crowdsource experiences others may have had: has anyone had any experience/luck getting the Helix to work with any Linux distro in this way? I tried looking in the Knowledge Base but didn't find any relevant information for this situation.
  17. Here is how to update the Firehawk 1500 step by step: Note: The versions of the drivers and software may have older versions. Make sure to always select the latest versions. For Windows 7, 8, or 10 systems, please start with step 1. For OSX 10.8 and up, skip to step 8. 1. In order for your computer to see the Firehawk 1500 you will need to install the driver for the device to your computer. Open a web browser and navigate to www.Line6.com/software and select Product: Firehawk Software: Drivers from the drop down menus at the top of the page. 2. Pick the top selection from the next page by selecting "Get Download". 3. Accept the terms. 4. If in Windows, choose the run option and run the installer or navigate to the downloads window and run the installer. Pressing Control + J will bring up the downloads menu in most windows browsers, alt + command + L for Safari on Mac. 5.Disconnect your Firehawk from the computer if it's connected via USB and run the installer. 6. In the installer make sure the drivers from the Firehawk have a green check. Click next until the installer completes. 7. Reconnect Hardware when prompted and let Windows assign the driver. Now your computer will be able to communicate properly with the Firehawk. 8. Now, let's download the updater utility. Open your web browser, navigate back to www.Line6.com/software and select Line 6 Updater under the software drop down menu. 9. Select get download under the top selection, the latest choice will always be at the top. 10. Accept the agreement. 11. If in Windows, choose the run option and run the installer or navigate to the downloads window and run the installer. Pressing Control + J will bring up the downloads menu in most Windows browsers, alt + command + L for Safari on Mac. Or the installer will be in your downloads folder. 12. Run the installer for Line 6 updater. 13. In the installer make sure Updater has a green check, click next until the installer completes. 14. Run Line 6 updater from the start menu on WIn 7, Applications Folder on a Mac, or C:/Program Files (86)/Line 6 on Windows 8. 15. Accept the agreement. 16. Login to Updater with your username and password from the Line 6 website. 17. Select the Firehawk. 18. Select the latest version of flash memory. This is always the top selection. 19. NOTE: This part of the updater explains how to reset the Firehawk if it should fail. You can refer to the image here for instructions if that should ever happen. Click Next to Proceed. 20. Wait for the progress bar to complete. 21. Updater will let you know when the update is complete.
  18. Probably a bit specialised but... Background I use HX edit with Helix on 2.82 by sending the USB data over a local area network using VirtualHere ( which in their words allows "USB devices to be used remotely over a network just as if they were locally connected" https://www.virtualhere.com/). I use Windows 10 as the client and a raspberry PI for the server. It allows me to sit at the PC playing guitar while the Helix is the other side of the room. The USB connection to Helix appears and HX Edit uses it. Question Since updating to 2.8 HX Edit keeps disconnecting so I wonder if anyone else has managed to find a way of connecting to the Helix USB over a network? USB servers such as Lindy (https://www.lindy.co.uk/usb-c4/4-port-usb-2-0-gigabit-network-server-p8641) might work but I don't really want to spend £80 finding it doesn't! Cheers
  19. Hi, I've been messing for two days trying to get the usb output from my computer to work at the same time as my 4CM setup. I have an EVH5150 6L6 in 4CM. I can control the output volume and gain on the amp and get the Helix effects and everything works properly. However, I want to jam along youtube, spotify, Guitar Pro or my Daw but I can't get the sound out if I'm in 4CM. If i hit the effects switch of the EVH, it works but I have no more guitar output. And if its off, then I get my guitar back. I want both. Is there any way yo achieve that? Regards,
  20. I have been experiencing connection issues in the past using the USB dongles. I have decided to scrap the USB dongles all together. I have the apple usb adapter and it works perfectly. I have both the apple airport express and a linksys router ( I have 2 M20D's, 1 for our church and one for an install I am doing). I have tested both the airport express and the linksys and I can connect to them with the ipad with no issues and its much faster than the USB. My question is, can I use this setup to connect the M20D to my existing wireless network? And if so, can you explain how to do it either router, the Apple Airport Express and a Cisco Linksys WRT110? With my install, I'd rather not have to instruct them to switch wireless networks when trying to connect to the M20D. It is being installed in a township building in their main meeting space. I'd prefer to use the Linksys in the township building and the Airport Express in our church. Any help would be appreciated! B)
  21. Hey guys :) I recently noticed that I´ve got different volume levels of the D.I. signal going through USB channel 5 straight into my DAW. My guitar goes mono straight into the input of the HX Stomp. The device is connected to my PC in order to function as the interface. While recording I´m trying to track the main signal as well as the D.I. signal simultaneously for potential re-amping later. According to the users manual USB input 5 and 6 pick up the D.I-signal right behind the input jack so I can´t figure out why there is a volume difference of ~20dB between different patches when the same guitar is connected straight into the HX with the same cable. Is there any global or local setting in the HX Stomp affecting the volume on USB channel 5/6? You´ll find two different patches the problem occurs in attached to this post. I´m happy about any help I can get :) Best regards, Leopold RecRedFeathMain.hlx Synth Blink.hlx
  22. I have recently purchased Helix Native in its 1.82 version and upgraded my Helix LT to 2.82. I was hoping to control Helix Native directly from my Helix LT, (switch Helix native presets from footswitches, use EXP pedal....) but i did not find any indication that this feature was existing. Can somebody tell me if this is possible ? or will it be possible soon ?
  23. I recently got a Spider V 240 and I'm trying to use my Note 8 to use the spider remote. I don't understand why they isn't a normal USB port for android and computers. What type of adapter do I need to plug my normal USB having phone into the android port?
  24. Once I updated my Macbook Pro late 2013 to MacOS Sierra 10.12 the UX2 usb audio interface crashes the computer. Everytime I plug in the ux2 interface, the computer immediately restarts and gives the error message (white text on black background). I have tried both of my Mac's usb slots, tried taking everything off of the interface (monitors etc.) and tried it with and without power cable on my computer. Also, when I try to start my computer while the UX2 is plugged in, the Mac's starting screen has some white error messages and then the computer restarts. Nothing helps. So atm I CAN'T USE THE INTERFACE AT ALL. Pod Farm software doesn't seem to have any problems. Please tell me if you've had these problems or you can help.
  25. Hi, I have a G70 receiver that I had stopped using a couple years back because of dropout issues. I recently picked up a couple of G75's that I use for backline stuff, and they also had dropout issues, but started working acceptably once I did the most recent firmware updates. So I circled back to the G70 unit, hoping I could update it as well and get some better performance out of it, but when I attached the USB cable to it, the updater wouldn't see it. I noticed that the cable felt kind of loose, so I opened the unit up and can see that the micro USB connector has largely detached itself from the PCB inside (see photo). Is this repairable? Will Line6 repair these or does anyone know of an aftermarket solution to have this repaired? The unit is basically non-updatable without this port. I did update the transmitter but I suspect both would need to be updated to see better performance.
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