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Found 5 results

  1. Hey all, I didn't see any post that covers a potential bug I've found yet so posting here. I am using Helix Native 3.71 on Windows 11. My PC is decently high-end, 32gb RAM, 7900x CPU, etc. I've confirmed this occurs in both Cubase Pro 13 and FL Studio 21.2.2. Fresh installs of everything. UMC404HD interface. Helix Native works fine once added to a channel initially, and even after switching through a few different presets, but eventually after switching through many presets (30+) it stops outputting any audio. The plugin still does show the input levels are present (see pics), but even if you disable all the effects or switch presets, once it enters this broken state it will no longer output any audio. If you restart the DAW or delete the plugin from the channel and re-add it then it works fine with any preset again. In FL Studio, it actually makes a quick buzzing sound at the moment it breaks. When this occurs, other instances of Native on other channels don't cease functioning. This feels like it might be a memory leak within the plugin; resources are being allocated when switching between presets but never released, so eventually it presents an OOM exception in Native. It seems to happen faster when switching between more intensive presets (ie: DEVIN TOWNSEND). However, I don't see any increase in memory usage in the Task Manager when this happens. Does anyone know why this is occurring and how to resolve it? Is it possible to file a bug report? Would any other information could help debug this? Greatly appreciate any insight, thanks.
  2. hey there! I'm having trouble with my helix floor and windows 11. USB port seems to not recognize it. My laptops drivers and everything are up to date, I've installed HX edit and uninstalled it a few times to make sure it wasn't a bug and nothing is happening. my USB port on the Helix is fine, I can hear it connect and become an unrecognized device when I plug in from that end but I've been kind of at a loss here. Any suggestions? Thank you!
  3. Some users have reported getting an error message when installing Line 6 product drivers on Windows 10 or 11. The error message will mention that Line 6 drivers are not being recognized or are being blocked after installation. The best workaround for this is to disable Memory Integrity under Windows security settings. You can find this feature under Windows Security > Device Security > Core Isolation details. See this article from Microsoft for further details: https://support.microsoft.com/en-us/windows/device-protection-in-windows-security-afa11526-de57-b1c5-599f-3a4c6a61c5e2 This is a known issue to our team, and for now the best option is to disable Memory Integrity as a work-around. We will continue to monitor this issue for our driver releases.
  4. So I'm having an issue since I upgraded to Windows 11. I can't seem to get past the login screen of Helix Native. It just freezes, this is on vst3 and vst2, version 3.11 and 3.15
  5. The table below covers supported Windows setups. Any other setups are not supported by us. OS Processor Supported Windows 7 Intel/AMD x64 Yes Windows 10 Intel/AMD x64 Yes Windows 11 Intel/AMD x64 Yes We're glad to say that all recent Line 6 software and Line 6 hardware drivers work with Windows 11: Helix family, HX family, AMPLIFi, Firehawk, Spider and Relay products. Plugins that have been covered are Helix Native, Amp Farm, Echo Farm 3 and Pod Farm 2 against the DAWs Cubase, Pro Tools, Ableton, Studio One and Reaper. The only outlier is regarding Variax not connecting in Workbench via the Variax USB interface. We will continue to test and report any update here. Testing Applications and plugins tested (latest versions) on PCs running Windows 11: Helix Native: working as expected on DAWs Echo Farm 3.0: working as expected on DAWs Amp Farm 4.0: working as expected on DAWs POD Farm 2 (Plugin): working as expected on DAWs POD Farm 2 (Standalone): working as expected Ampeg SVT Suite: working as expected on DAWs HX Edit: working as expected POD Go Edit: working as expected Powercab Edit: working as expected POD HD500 Edit: working as expected POD HD500X Edit: working as expected POD Pro X Edit: working as expected Spider Valve Mk II Edit: working as expected Spider V Remote: working as expected Spider IV Remote: working as expected Workbench HD: working as expected Line 6 FBV Control: working as expected Line 6 Updater: working as expected Line 6 License Manager: working as expected Drivers: The latest Hardware Audio Drivers for the following products work on Windows 11: Catalyst Helix Helix LT Helix Rack HX Stomp HX Stomp XL PowerCab family of products POD Go POD Go Wireless POD HD POD HD Pro POD HD Pro X POD HD500 POD HD500X POD HD300 POD HD400 Spider V family of products FBV3 Firehawk 1500/FX Relay family of products AMPLIFi family of products Mobile Keys Sonic Port VX POD Studio/Toneport StageScape M20d POD X3 family of products PODxt family of products Guitarport
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