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Some users have reported a Windows error message that appears when attempting to launch the POD Go Edit software. This is not an error with the POD Go software itself, but rather a Windows error. Here is a video outlining the process for resolving the error: Here are the links for the Visual C++ libraries mentioned in the video: Microsoft Visual C++ Redistributable x86 or x64 edition: 32 bit: http://www.microsoft.com/download/en/details.aspx?id=5555 64 bit: http://www.microsoft.com/download/en/details.aspx?id=14632