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Hi guys, I Please need some help. I sent my out of warranty Helix Floor in for service/repair recently. (I almost worked on it myself but didn’t want the pressure). Anyway, two of the TAP LEDs have been intermittently going out and back on again. The left two LEDs were out at first, then the righttwo. They would go back and forth weeks at a time, sometimes ALL would go out. I sprayed some contact cleaner from the top of all the switches for good measure (preventative maintenance) and they all went out for a few days then all came back on for a couple of days then the exact same issue came back again. Two LEDs out at a time intermittently for weeks at a time finally settling on the right two being out. I took it to the repair shop with the right two LEDs out. It is a Line 6 authorized repair facility nearby and the tech said he didn’t find any issues other than the TAP LEDs issue. He texted me this findings and asked for any more details on the issue so he would be clear. I texted him the details above and also offered what I found online: try reflowing the solder joints, cleaning the area and I also offered sources I found for Helix parts. After a day or two he said he reflowed the solder joints and reseated the switch & LEDs. He said the LEDs finally went back on and we decided to close out the repair ticket. So I brought my Helix home but a few days later, the issue is back. 1/2 the LEDs are out again on the TAP switch. This time the left two are out. Could anyone PLEASE HELP with some advice or experience so I can maybe steer the tech in the right direction to get a proper repair when I take it back? I’ve already had it in the shop over a month and will probably have it in the shop for a few months again from what I can tell from our texts. I almost wish I had just opened it up myself or took it to Calabassas directly to have it repaired. Line 6 isn’t too far from me anyway. Well here’s hoping for some help or direction. I can’t understand what could be going on with these LEDs, I hope there is nothing else going on related. thanks in advance. -Dave.

After my 6 month old G10 started losing transmission no matter what channel I used, I checked Line6 website and see that there's another fix, I thought cool that must be for my problem. I already had the G10 that comes with the 9v power source, so the overheating didn't apply to me, they said when I called them to check. Moving on I followed the directions and had the updater installed, then the new software. Then I plugged the transmitter in and powered up the receiver and plugged it into my computer via USB, using the cord that came with the unit and it turned off my computer, Twice! Called them and they sent out a new one already with the current download in two days, cool, but when I plugged it in to charge , I came back and the green lights were still flashing, before they went steady indicating fully charged, along with the transmitter light being steady. After 3 hrs and still flashing I unplugged it. I called them and was told that it's caused by the update and use the transmitter light to let you know when it's charged. Also while plugged in the green is flashing 123 and the red is on 1, then three, then two and continues to do this. So anyone else having this problem or any other I didn't list. What sucks is mine was working fine and it just started losing reception periodically, from auto to 1 and so on. Seems from what I've been reading is that there is way to many fixes that seem to be making things worse. Thanks!

Hello all, My problem with my HD500x is humming and buzzing, mostly with LED lighting and neon lightning. My first 2 gigs with the unit were all quiet, we were using my drummers Chauvet 4-bar mini LED lights. The third gig and every gig from then on, with the same setup, I got this loud buzzing through my HD500x. It was so loud, it was unusable. Shutting the lights off got rid of it. Now picking up buzzing from neon lights in the bars as well as other buzzing at different locations, some bars worse than others. I tried another power supply - no luck. Tried an Ebtech Hum x - no luck. Tried an ABS power filter - no luck. I'm running straight into the PA through XLR's and using the 1/4 inch outs to my monitor. The ground lift does nothing. Pad switch is at normal, output set to Studio/Direct. Noise gates help a little but the LED buzzing is too loud to gate. I'm running out of options here. I love the sound of the HD500x but the noise issue is killing me. It seems every place I play has some buzz issue. Anyone else have these issues? I can't understand why the first 2 gigs I played were fine and now I got noise. The only thing different is that I tweaked the patches, but that shouldn't have anything to do with it. I'm thinking I may have gotten a bad unit since I can't find a solution. Thanks for any help....