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Hi guys, first time posting here. So I bought a used HX Stomp a couple of months ago and everything have been working fine until yesterday when I connected it to do a reamp with my reamp box and there was no sound coming out of the unit. After some troubleshooting I've found that it seems the unit is not getting input signal as when I turn the tuner on nothing seems to happen. I've also tried putting a return block and using the returns of the unit as input but still no sound. When the unit is in analog bypass mode the signal goes through just fine, so I assume there's no physical problem with the input jacks. I've tried reseting the unit and downgrading it to past firmware and the problem persists. Sometimes the audio comes back but then again the problem returns, this seems to be random. Also when I first boot the device for a second it registers sound but then it cuts off. I've read that some Helix and Helix LT users have encountered this problem but haven't found anything on HX Stomp. Dou you have any idea why this could be happening? Does it have any solution?

I bought my UX2 one year ago and it worked fine. I've been recording voice and instrument tracks last year without problem. Today, after months without using my UX2, I wanted to record an instrument track, but when I pluged my guitar and selected the instrument input in POD Farm 2 nothing happened. The analog panel of the UX2 shows that it's not receiving input signal. I already checked the guitar and the cable on my amp and they work fine so the problem is from the UX2. I tried then with my mic and that input works fine, and my UX2 is receiving the feedback signal from my computer too. What can I do to make the instrument input work again?

Hello! First off, I really enjoy using your products. I own a toneport ux2 that I've had since about '09 and it still works great! I've had to update drivers when I update my operating system, but other than that, I have had to do nothing as far as maintenance - I have absolutely no complaints at all. Anyway, about 5 years ago, I bought a ux2 for my mother to use with her MacBook Pro. (She is a phenomenal singer by the way...) She essentially has the same set up that I have used and enjoyed. Well, I have struggled to make it work with her computer for years now. I am finally at my wits end...! Here's the scenario... She has: MacBook Pro (MacBook Pro 8,2) with a 2 GHz Intel core i7 processor Memory is 4 GB 1333 MHz DDR3 Running OS X 10.6.8 The toneport ux2 was purchased in late 2010, around the same time as the computer. The software that came with the unit wouldn't work with the computer for some reason. I have the same setup from '09 and it was really a plug and play situation, everything worked great and still does. Today I was finally able to locate the correct drivers to allow the ux2 to work with her computer - finally a victory! Now, the computer itself recognizes the ux2 as a viable piece of hardware, lists it in system preferences as both an option for sound input and output and lights up normally. Sound is sent through the ux2 just fine and is sent through her studio speakers that are hooked up to the back of the ux2, again in a normal fashion, just like it's supposed to. The problem comes from the gearbox software, which does not seem to recognize the ux2 hardware. I can load the gearbox software as if it was hooked up to the ux2 (which it is) and it loads fine and the screen looks right once it loads, but it still doesn't seem to be able to recognize and input signal coming from the ux2. Yes, the usb icon is blinking. All she has plugged into the ux2 is a bluebird condenser mic. But for some reason, the signal from that mic or any other mic is just not recognized or processed by the ux2. I can go into her system preferences on her MacBook Pro and select the ux2 as her input and output options - The ux2 itself is listed and recognized by the computer as viable input and output options, but no sound or input signal is recognized by the ux2 gauges or is recorded by her recording program. She is using GarageBand as her recording software, which is also what I use on my similar setup as well. I've looked online and on line6 forums to try to find people describing similar problems, which I have found a few, but most of the links in those older forums describing how to take care of the problem(s) are no longer valid or even exist at all. So...can you please help me?? I really want and need to get this working for her! My father (mom's husband obviously) has recently passed away and has devastated my mother - she needs something to help bring her life in balance again. The one constant in my mother's life has always been her music and she is depressed enough with everything else that has been going on in her life without having to stare at her non-working recording hardware that just sits on her desk, mocking her - do you know what I mean? I am trying to be the good son and take care of this situation but it just keeps fighting me. Every time I overcome one obstacle another one pops up a little further down the line, keeping her from being able to sing, record, and escape her "normal" life. I'd giver her my setup, or buy her something new but I just can't afford it right at the moment. Can you Please help me?? What do I need to do to get her going? Any help would be Greatly appreciated!! Thank you soooo much for the help and understanding...!!

I have a Toneport UX2 that I have not used in awhile, which no longer appears to recognize any input signal (mic or instrument). I have reinstalled all drivers using the Line 6 Monkey. The meters light up, but the needles do not move and their is no sound in the headphones. Is something burned out, or is it something else?

I just dusted off my old GuitarPort, everything seemed to be working, I installed off of the disc first and then downloaded some drivers to make it run. If I test my 'speakers' from the control panel it played music in my headphones that were connected to the GuitarPort. The software itself appeared to be running as well. I do NOT see the orange light when I strum my guitar and no guitar sound is played through the program, the tuner doesn't pick up a sound either. I am guessing support is not really out there for this product anymore because it is so old, but if anybody knows about this please help me out! Thanks!!