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Showing results for tags 'unresolved ticket issues'.
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While I waited for the release of 2.80 I was hoping there would be something good I could use in the release. However, I did update to 2.80 and discovered the drag and drop in HX Edit no longer worked the way 2.71 did. I was not able to drag and drop or move positions of effects. I put in a ticket to Tech Support and was told that if I didn't like it I could return to 2.71. I did return to 2.71 and waited till recently to try 2.82 only to discover that the HXEdit 2.82 and the Helix 2.82 Firmware still did not fix the drag and drop issue I have. Not only did the Drag and Drop issue not get resolved, the Helix Quit responding to SysEx Progam Change MIDI commands. I would put in another ticked but it appears to me that Tech Support is more interested in closing tickets than resolving problems or reporting them to Engineering. I thought I'd post here to possibly shame Tech Support and Engineering in to taking this seriously! I have two different machines that Run Win 10, an Hp Spectre and a MS Surface Pro. Both have the same issue. I don't see any other complaints about this problem listed by other users so Really it's an isolated problem? I returned to 2.71 again and it works perfectly. I can't see how no-one else has this problem. Am I the only one using it this way? Naw! So here's a recap; Issue # 1 Can't drag/move effects and HX Edit 2.8x using mouse (Click/Hold/Drag) to move Effects positions. Now it seems the new version just allows Copy and Paste to to the same thing. I can move positions using the Helix display with no problem Issue #2 Can't Move or Copy and Paste Splits using HX Edit. Now it seem we have to delete the split and create a new one in a different position to accomplish this. I can move splits using the Helix display just fine. Issue #3 2.82 Helix Firmware quit responding to Program Change commands on ANY channel. I could see they were being sent thru a MIDI debugger. I reverted back to 2.71 and everything works fine. EXCEPT, I don't have the opportunity to use new features (Amps/Effects) in 2.82. I'm not happy that I am stuck with 2.71! Please work on resolving these issues for me! Like I said the last time I put in a ticket for this issue the Tech Closed the Ticket after sending me back to 2.71. If there's anyone else having this issue please chime in! Thanks!