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Please bear with me as I'm pretty novice with this; I'm having issues trying to record the processed sound from my helix. When I first got the unit it worked fine and it was plug and play. I was able to record exactly what I was hearing from my amp. At some point I've managed to change something and I'm not sure what but I no longer get any sound picked up from the helix when recording (it still makes sound through headphones/amp). I'm able to hear and record the dry signal on mono input 7 but every other input is silent on both mono and stereo. I'm using reaper as my DAW and the helix as my interface via USB. I've tried audacity, FL Studio and Pro Tools and they all have the same result. Here are the audio device settings I have in reaper: My helix IO settings are as follows: Guitar Pad: Off Mic In 48v Phantom: Off Mic In Gain: 0db Mic In Low Cut: Off USB in 1/2 Destination: Multi USB in 1/2 trim: 0db 1/4" outputs: Line XLR outputs: Line Send Return 1 - 4: Instrument (Have also tried setting these to line - no difference) Re-amp src USB 7: Guitar re-amp src USB 8: Mic Volume Control Knobs: Multi Headphone monitor: multi Digital output: S/PDIF Digital Out level: 0db Sample rate: 48khz I'm unsure if any other information is required.. Edit: Okay I believe there is something wrong with the patches I have set up. I just switched to a factory preset and it is working. Could somebody tell me what I need to do to this patch to make it record? Edit 2: I changed 1/4" to multi and it's now making noise. I'll leave this here in case anyone else is as dumb as I am.
There has got to be a better way to plug in my HD500 and JTV 89 and edit. Yesterday I was in the studio and had some clicking issues when changing patches and I also wanted to write a DADGAD patch for my JTV. So when I got home... I started Monkey and had to update several things. I forget exactly what I needed to update, but it took a while. Then I needed to open Workbench. So I opened the program and realized that it doesn't work with JTV, (but I need to keep it because I still have a Variax 500.) So I opened Workbench HD. I can't find the JTV Interface and cords. I search for about fifteen minutes and it is where I looked the first time! Oh yeah, I have to have a 1/4 cord plugged in to the guitar jack. Oh no, my battery is dead. I have to charge it overnight... Today, battery charged and ready to go. Everything is plugged in. I open Workbench. It seems to be working so I do some edits and I get a message saying it can't send the preset to the guitar... I go to Line 6 Support and do a search for the exact words of the error message and nothing comes up. I do another search and I'm searching within my current results, so I back out and try it again in the forum, in the knowledge base... Nothing. Am I the only one having this problem? So I try the "Error Code." No luck. I put my problem in my own words and finally get a result that seems to apply that isn't in Japanese or German. The guys ultimate solution was sending his guitar back and getting a new one!? Somewhere in the responses someone mentions a JTV firmware update. I go back to Monkey to see if I have the most current firmware for the guitar. Now the interface is only showing one green light and one red light. I unplug. I plug. I remove the battery. I put the battery back. Somehow I get Monkey to find the guitar. But in the process I realize that I'm now installing the midi interface, which I don't need, and it is telling me I'll need to reboot the computer to complete the installation. Rebooted and read to check Monkey! I have 2.0, I need 2.1. Now Monkey isn't recognizing my guitar again. I unplug. I plug. I remove the battery. I put the battery back. Two green lights! I update the guitar! I go to Workbench HD and it works! ...Almost 24 hours later. "Elegant and user friendly, this is not," said Yoda. I don't even remember why I wanted the DADGAD patch and I'm too frustrated to play even if I could remember. Then end result is fine. I'm a big Line 6 fan. Nice guitar, great versatility, but there has to be a better way to integrate all these updates. I'll bet you Line 6 guys know I'm right and you probably wish it was better as well. I'll bet you'd have a lot more customers. $$$