grimavictor Posted November 29, 2014 Share Posted November 29, 2014 hi my amplifi 150 is new and when i pair it with my android it says [cant pair with amplifi 3f because of incorrect pin or password ] what is my problem please it says also amplifi remote has lost it data connection to amplifi .my mobile is an alcatel android phone is it good for this amplfi remote.thank you Quote Link to comment Share on other sites More sharing options...
joecozzi Posted December 1, 2014 Share Posted December 1, 2014 Hi grimavictor, 1. What version of Android are you using? AMPLIFi requres Android version 4.2 - 4.4 to funtion. 2. Have you updated the Firmware of your AMPLIFi unit to version 2.0? You must do that to be able to use the AMPLIFi Remote app with Android. If not then follow these instructions: http://line6.com/support/page/kb/_/amplifi-products/ampl/how-to-update-amplifi-with-a-pc-r701 Hope this helps. 1 Quote Link to comment Share on other sites More sharing options...
grimavictor Posted December 2, 2014 Author Share Posted December 2, 2014 My version is 4.2.2 is it good? Quote Link to comment Share on other sites More sharing options...
joecozzi Posted December 2, 2014 Share Posted December 2, 2014 Yes, that version of Android is compatible with AMPLIFi. Have you updated the firmware on your AMPLIFi unit? It has to be version 2.0. I noticed that you wrote: cant pair with amplifi 3f Usually, if you are updated it should read "amplifi_3f_150. Check by pairing AMPLIFi remote with your unit and checking the "settings" in remote. Click on "device flash" and make sure it says version 2.0. Quote Link to comment Share on other sites More sharing options...
grimavictor Posted December 2, 2014 Author Share Posted December 2, 2014 AMPLIFi Utility Version 1.00 Released 10/27/14 Works with: AMPLIFi 150 AMPLIFi 75 AMPLIFi FX100 AMPLIFi TT Quote Link to comment Share on other sites More sharing options...
grimavictor Posted December 2, 2014 Author Share Posted December 2, 2014 i downloaded this on and the device flash it says no device.is it good the version that im downloading .thanks for your help Quote Link to comment Share on other sites More sharing options...
joecozzi Posted December 2, 2014 Share Posted December 2, 2014 Hi grimavictor, Use AMPLIFi Utility V1.0 to update your hardware's firmware to v2.0 Here is a link explaing the update process: http://line6.com/support/page/kb/_/amplifi-products/ampl/how-to-update-amplifi-with-a-pc-r701 Quote Link to comment Share on other sites More sharing options...
grimavictor Posted December 3, 2014 Author Share Posted December 3, 2014 I downloaded the softeare and still in the device flash says no device it always been like that.when you buy the amplifi it comed with some device in it or its always without device and who buy should download software cause always was like that .even where there is latest and newer version there is nothing thanks Quote Link to comment Share on other sites More sharing options...
joecozzi Posted December 3, 2014 Share Posted December 3, 2014 Did you conncect your AMPLIFi 150 to a PC via USB? Did you follow the steps in this link? http://line6.com/support/page/kb/_/amplifi-products/ampl/how-to-update-amplifi-with-a-pc-r701 Quote Link to comment Share on other sites More sharing options...
grimavictor Posted December 4, 2014 Author Share Posted December 4, 2014 hi i made all the updates and still cant connect .under tone search there is amplfi and when i connect there is syncing wrote and then appear amplifi remote has lost it data connection to amplifi .inthe flash device still says no device .i dont know why im using windows 8.1 for updating and everything seems well Quote Link to comment Share on other sites More sharing options...
joecozzi Posted December 4, 2014 Share Posted December 4, 2014 Please contact our Customer Support line so that they can troubleshoot this for you. Europe: +44 (0) 1788 566 555 Mon-Thurs 9am – 5pm GMT and Fri 9am – 4pm GMTUS Main Phone#: (818) 575-36008am - 5pm M-F Pacific TimePress option 2 for Customer Servicealso via internet:http://line6.com/support/tickets/ Quote Link to comment Share on other sites More sharing options...
behoppe2 Posted June 16, 2015 Share Posted June 16, 2015 Hi, I also had this problem after the flash update to 2.1.0. If you follow the directions clearly, it says you have to "forget' the previous bluetooth connection and then reconnect to the new bluetooth connection called "amplifi_150-48" and not "amplifi_48", this one you will have to remove or your device will continue to try to connect and it will not work. Quote Link to comment Share on other sites More sharing options...
bscotti Posted June 22, 2015 Share Posted June 22, 2015 just bought the 150. my macbook pairs no problem at all. my phone is android, doesn't connect (obviously) and needs the firmware update. which what I can see must be a windows download? is there any workaround or am i missing something? thx Quote Link to comment Share on other sites More sharing options...
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