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Workbench issue

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I'm trying to save some alternate tunings to my custom slot on my 89F JT Variax.   Whenever I click sync in Workbench is says Lost connection with variax please turn off power and refresh tone locker.     I do this and same thing every time.  


I is communicating with the Variax the whole time until I press sync.


any help would be greatly appreciated.

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