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back knob (tuning) quit

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I started working with the variax 59 and my hd500 connected through the computer.  I noticed at church (next day)  that I would try to change the tuning it would switch off in about 3-4 seconds.  I haven't tried to put all the cords together again with the computer and I sent in a work tag and haven't heard back (did that yesterday).  The guitar is 90 days in my possession (it was a 'b' stock when bought). 

aside from this everything is really good, the push part of the knob that turns it to a 5 way still works.  Anyway.  any ideas or history?

RAndy from Ks

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