HarryFromAten 0 Posted April 1, 2015 I have a POD HD pro and i just purchased the HD metal pack. After going on the licence manager to authorize it the manager told me to update my L6 monkey, i have done that about 4 times now and nothings happening it just keeps telling me to do the same thing again and again. I'm getting very angry now as i just spent my money on this and it's not even working! Quote Share this post Link to post Share on other sites
startle69 1 Posted April 1, 2015 You should give them a call for assistance: Call Line 6 Technical Support If your issue involves using a computer, to help us better assist you, please complete your support profile. The support team for US customers can be reached at 818-575-3600 (option 2), Mon-Fri 8am - 5 pm PST. Our busiest hours are from 11am to 2 pm. The EU support team can be reached at +49 (0) 41013033XXX, Mon-Thurs 9am – 5pm GMT and Fri 9am – 4pm CET. Quote Share this post Link to post Share on other sites
spaceatl 1,976 Posted April 1, 2015 I have a POD HD pro and i just purchased the HD metal pack. After going on the licence manager to authorize it the manager told me to update my L6 monkey, i have done that about 4 times now and nothings happening it just keeps telling me to do the same thing again and again. I'm getting very angry now as i just spent my money on this and it's not even working! The firmware to support the model packs has NOT been released for the HDPro yet....It has for the Pro X....Call them and get your money back... 1 Quote Share this post Link to post Share on other sites
HarryFromAten 0 Posted April 1, 2015 The firmware to support the model packs has NOT been released for the HDPro yet....It has for the Pro X....Call them and get your money back... Okay thanks for the help man. I wish they would of told the public that when they released it! what a lollipop take. Quote Share this post Link to post Share on other sites
Brazzy 440 Posted April 1, 2015 Okay thanks for the help man. I wish they would of told the public that when they released it! what a lollipop take. Gotta wonder why this happens. You would think a pop up would warn you about what devices the product your about to buy is for, so before you actually pay for it you can back out if it's not for your particular device. I'm sure it'll get worked out though Quote Share this post Link to post Share on other sites
FrozenOzone 88 Posted April 1, 2015 Line 6 should have or needs to put "Coming soon" for the 500 and HD pro. I almost bought them last night as well because I noticed that the 500 was listed on the bundle. That's just lazy web programming or line 6 is trying to make a quick buck when the pack isn't available for certain devices.This is easy enough to fix. It's just a web page. 1 Quote Share this post Link to post Share on other sites
Digital_Igloo 1,107 Posted April 1, 2015 I've sent a request to our web team. 1 Quote Share this post Link to post Share on other sites
FrozenOzone 88 Posted April 1, 2015 Thanks Digital. Quote Share this post Link to post Share on other sites
Digital_Igloo 1,107 Posted April 1, 2015 Model Pack pages have been updated now. Sorry for the confusion, guys. We've been talking about availability for months on this forum, but you're right—we should've made it really obvious everywhere. 2 Quote Share this post Link to post Share on other sites
