youngcristian Posted April 20, 2015 Share Posted April 20, 2015 i cant update usb firmware, and i cant authorize my pod hd 500x help me please (i just purchase a metal hd pack and i dont wanna feel i waste 60 $ T-T) Quote Link to comment Share on other sites More sharing options...
phil_m Posted April 20, 2015 Share Posted April 20, 2015 When you can't update, what exactly do you mean? Are you getting some sort of error in the process? Quote Link to comment Share on other sites More sharing options...
youngcristian Posted April 20, 2015 Author Share Posted April 20, 2015 posted pics of that errors :S Quote Link to comment Share on other sites More sharing options...
phil_m Posted April 20, 2015 Share Posted April 20, 2015 You might want to try disabling your anti-virus and/or firewall. Those have been known to cause issues for some people. 1 Quote Link to comment Share on other sites More sharing options...
leesteel Posted April 20, 2015 Share Posted April 20, 2015 Maybe it could be too much stuff on the USB buss. How about unplugging everything but the mouse, keyboard, and HD. Making sure the HD is directly plugged into a port on the computer. Sorry, grabbing at straws here. Quote Link to comment Share on other sites More sharing options...
youngcristian Posted April 20, 2015 Author Share Posted April 20, 2015 i tried on my laptop with just only pod connected and the monkey and license show me the same errors :( Quote Link to comment Share on other sites More sharing options...
youngcristian Posted April 20, 2015 Author Share Posted April 20, 2015 i forget this error too... T_T i tried desactivating av and firewall, and doesnt work :( Quote Link to comment Share on other sites More sharing options...
silverhead Posted April 20, 2015 Share Posted April 20, 2015 I suggest you do what the message says: open a support ticket to inform Line 6. http://line6.com/support/tickets/add.html Quote Link to comment Share on other sites More sharing options...
mazuwa Posted April 20, 2015 Share Posted April 20, 2015 Do you have your HD500x new? Could you ever update before, or is it your 1st time? If it is a new device, I would bring the device to a service center or exchange your hardware in the shop. Quote Link to comment Share on other sites More sharing options...
youngcristian Posted April 20, 2015 Author Share Posted April 20, 2015 is a new device i purchased it in a shop, i could updated all of it when i unboxed it Quote Link to comment Share on other sites More sharing options...
mazuwa Posted April 20, 2015 Share Posted April 20, 2015 If you could update it already once completely, then you might have a chance to get it fixed by yourself. Try to downlad the firmware from the download page. Install the latest Monkey again with unplugged POD, but do not open Monkey. Then you reconnect and try to do do a firmware update from the SAVE/Test MODE (unpower the device and reconnect while holding the round to RIGHT navigation button). Start Monkey and retry the firmware offline by selecting the downloaded file. Never connect you POD over an USB HUB. Quote Link to comment Share on other sites More sharing options...
youngcristian Posted April 20, 2015 Author Share Posted April 20, 2015 If you could update it already once completely, then you might have a chance to get it fixed by yourself. Try to downlad the firmware from the download page. Install the latest Monkey again with unplugged POD, but do not open Monkey. Then you reconnect and try to do do a firmware update from the SAVE/Test MODE (unpower the device and reconnect while holding the round to RIGHT navigation button). Start Monkey and retry the firmware offline by selecting the downloaded file. Never connect you POD over an USB HUB. I have the pod firmware update the issue is to update the usb firmware to 1.04 and autorize the device in license manager Quote Link to comment Share on other sites More sharing options...
mazuwa Posted April 20, 2015 Share Posted April 20, 2015 I know. I must admit I do not know if the USB update is part of the offline firmware update file. However, I would start anew if you want a last try. Disconnect USB. Deinstall Monkey. Reinstall Monkey and all drivers included. Reconnect USB. Use SAFE Mode. Open Monkey and update. Quote Link to comment Share on other sites More sharing options...
youngcristian Posted April 20, 2015 Author Share Posted April 20, 2015 I know. I must admit I do not know if the USB update is part of the offline firmware update file. However, I would start anew if you want a last try. Disconnect USB. Deinstall Monkey. Reinstall Monkey and all drivers included. Reconnect USB. Use SAFE Mode. Open Monkey and update. i tried it and doesnt work, at least i dont wanna fight this more , if in 3 days my tickets doesnt solve my problem , i want to get my money back of the metal bundle , is that possible? Quote Link to comment Share on other sites More sharing options...
mazuwa Posted April 20, 2015 Share Posted April 20, 2015 Yes, that's what I wanted to say. Now you have tried everything with confession. Let's see if they have more ideas, otherwise you should exchange the device. The metal bundle can be applied to all of the registered devices of your account. If you get a new HD500x, just register and you can use your metal pack. I wonder that Line 6 offers all the downloads (monkey with drivers, editor and firmware 2.62), but there is no USB 1.04 firmware offline installer? Of course, if you give back the whole device, which means the pack becomes useless, you should ask Line6. Good Luck! Quote Link to comment Share on other sites More sharing options...
youngcristian Posted April 21, 2015 Author Share Posted April 21, 2015 my ticket status is open , but i dont have an answer yet ... :( Quote Link to comment Share on other sites More sharing options...
leesteel Posted April 21, 2015 Share Posted April 21, 2015 Sorry but I have a really dumb question, have you tried a different USB cable? Quote Link to comment Share on other sites More sharing options...
youngcristian Posted April 22, 2015 Author Share Posted April 22, 2015 YES I TRIED a different usb cable, the ticket response was Dear customer,please install the latest driver manually (7.3.7) and try again :please remove all connected devices to the POD before connecting to Monkey(like a connected Variax)the USB firmware cannot be updated ?Best regards,Christoph DégardinLine 6 Support Europe BUT I CANT FIND THAT DRIVER ... Quote Link to comment Share on other sites More sharing options...
TheRealZap Posted April 22, 2015 Share Posted April 22, 2015 http://line6.com/software/readeula.html?rid=5961 7.3.7 mac drivers BUT I CANT FIND THAT DRIVER ... Quote Link to comment Share on other sites More sharing options...
youngcristian Posted April 22, 2015 Author Share Posted April 22, 2015 Is normal my ESN is 0000000000? Quote Link to comment Share on other sites More sharing options...
youngcristian Posted April 22, 2015 Author Share Posted April 22, 2015 There was an error determining which Add-Ons you have installed. ((Code 8000710B) Hardware is not valid. Please contact Line 6 customer service immediately with this error.) Quote Link to comment Share on other sites More sharing options...
mazuwa Posted April 22, 2015 Share Posted April 22, 2015 In another forum I read something like an ESN of all zeros means the device has either been tampered or assembled incorrectly. Quote Link to comment Share on other sites More sharing options...
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