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lindsayward

HD500 constantly rebooting when Variax plugged in

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Hi.

I updated my POD HD500 and JTV-59 recently to the new firmwares.

Now when I turn it on with the Variax plugged in it just constantly reboots - doesn't get far enough to make a sound.

As soon as I unplug the Variax (VDI connected), it starts and I can plug the guitar back in and it works.

 

Anyone else in this boat?

I haven't tried reflashing anything but will soon I guess.

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I had an issue this last weekend where the tuner wouldn't work right until I unplugged my Variax JTV and plugged it back in. You are not the first to report an issue with powering up while the Variax is plugged in.

 

Please be sure to submit a support ticket with Line 6. I am sure as soon as they see a few of these they will investigate and fix it.

 

-Max

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Thanks Max. When submitting the request, it showed me several other threads where people had similar problems (like http://line6.com/support/topic/2124-hd500-reboot-loop-problem/).

I tried swapping the VDI cable and... it worked fine. Tested it a few times with USB in or out - all good.

So I went back to my previous one (the original cable that came with it) and... it worked fine. Tested a few times - all good.

 

So for now it's working, but it doesn't seem right. I don't want to put it down to an intermittent cable since it only started after the firmware updates and it's never happened before that.

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Maybe you had a short in the power connection for some reason.  That is the only thing I can think of that would cause something like this.

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I had a VDI cable go bad on me and caused the exact same symptom.  This was a couple of years ago and wasn't related to a firmware update. 

 

The cable would work fine some of the time and seemed random, which made it kind of tough to narrow down what was causing it.  But since switching to a new cable I've had no issues whatsoever.  

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The weak link on the VDI cable is the connectors.  The Ethernet connectors are not designed to be plugged and unplugged many times.  The shell helps keep it from getting damaged by yanking it but but the connector is still not very robust.  I leave my Variax plugged into my Pod all the time - on a stand.  I think anyone that is gigging with it will probably eventually run into cable problems.

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I have been gigging with my JTV variax for a over a year and have not had any issues with my VDI cable yet. I do have a spare just in case though.

 

-Max

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Thanks for the replies. I'm not thrilled and still a bit suspicious, but at least I can just use my other cable.

 

I also note that when using the apparently faulty cable, changing patches on the POD does not change models on the Variax like it should.

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