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Can't Update Flash Memory Pod HD 500 - Error 80007211

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Hi,

 

I tried to update the flash memory to version 2.62 but it threw an error saying "Pod HD500 update failed. (Code 80007211). Firmware update timed out waiting for response from the device. Try to update again, making sure the cables are still connected".

 

As I understand it's a connection issue but Line 6 monkey sees the POD HD500. It just can't identify the currrent flash memory version saying "Unknown".

 

Firmware is up to date (1.04) and also the drivers etc are updated...

 

Can you please help?

 

 

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You described my exact problem! And on top of that I wasn't getting any sound out of the unit.  I was going nuts!!! I tried all the suggestions on every forum I could find!  (99% of which were something like "try a different USB slot" etc etc)  I finally fixed it when I saw somewhere a person said you could do a "reset" by holding the left side of the "nav" button down while you power it up.  As soon as I did that I had sound again and it no longer said "unknown" in Line 6 Monkey for "flash version".  I am happy again!

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I was having the same issue yesterday. The reset didn't work for me because apparently my flash had gotten corrupted and was stuck, just showing "Update flash" on the HD's display.

 

I tried every suggestion that had been mentioned on this site under other code 80007211 threads. None of which worked.

 

What finally did work was uninstalling all Line 6 software; Monkey, edit, drivers, etc. Then reinstalling them from the L6 site.

 

Downloaded the current flash version from the L6 site directly to my computer.

 

Open Monkey....use the "Install from file" button in the lower right of the Monkey screen. It'll let you pick the downloaded file directly from your computer and install from there. This is what worked and got my HD500X operational again as well as updated.

 

For more detail see this thread: http://line6.com/support/topic/7625-we-need-a-solution-for-code-80007211-error/

 

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The reset suggested by immyjay666 worked for me -  after following the advice of the Tasmanian Line6 service agent at Amptune, Greg Burns, who is also a computer repairer. He suggested using a USB2 port on the back of my desktop computer. Apparently those on the front are often dodgy. He also suggested avoiding the USB3 slots (which have a blue plastic section inside the port).

My sequence was:

Download the Flash update file from the Line6 page

Use Monkey 1.71

Turn on POD and connect to computer

Use Monkey to upgrade USB Firmware to 1.04. Disconnect/Connect power cord as directed

Disconnect power cord.

Connect power cord while holding down the Down key on the Navigator. The POD screen says "Update Flash"

Use Monkey to Update Flash from File, using the file downloaded before. Disconnect/Connect power cord as directed.

Disconnect power cord.

Connect power cord while holding down the Left key on the Navigator. 

 

My unit now works and I can edit it with HD500 Edit, which wouldn't talk to it before. 

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Guys I need help, i have the pod hd500x and to be honest, i downloaded the firmware (2.62) a couple months ago,  and it was ok, the pod worked fine, but like a weak ago, i was tuning my guitar, and suddenly the pod resets, and now she just stay on the line 6 logo, i search for help and tried everything, like start it with the left navigation button pressed, or something like that, but nothing works, also tried with the down button, and reinstall the firmware, doesn't work too... pls I NEED HELP!

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Guys I need help, i have the pod hd500x and to be honest, i downloaded the firmware (2.62) a couple months ago,  and it was ok, the pod worked fine, but like a weak ago, i was tuning my guitar, and suddenly the pod resets, and now she just stay on the line 6 logo, i search for help and tried everything, like start it with the left navigation button pressed, or something like that, but nothing works, also tried with the down button, and reinstall the firmware, doesn't work too... pls I NEED HELP!

You could solve your problem ...... I have the same problem and found no solution

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Line 6 makes garbage...  Moderate that you sell out lollipops...  Returning a second POD HD500X because it's an unreliable piece of lollipop that can't be trusted.

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Do you like to provide details on your problem with L6 or just let off some steam  :blink:

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Hi all, just wanted to say thanks to Snowgoose50...the advice in your post was spot on...all fixed and hopefully ready to go.

 

Thanks

 

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Hi;

 

I have same problem. I Can install to USB firmware , but I don't install Flash Memory. Do you have any idea.Can the product be defective

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Hi,

Same trouble with updating Flash. After I read many infos here, I just removed USB from computer (Mac) then selected an other one and ...... all's fine with Flash updating

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Ok what fixed my UPDATE FLASH probem was this.  First use a usb on the back of your computer, second go to line six monkey and go to update flash.  When it ask you if you would like to save any of your settings, hit no(hopefully you have your stuff backed up).  Then it will reinstall flash, and YAY it worked.  It kinda sux to have to do everything again, but at least it wasn't the end of my board, I just got it!!!!  I hope this helps, and remember, "IF

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plugged in the USB cable, and then I was able to do a factory reset (left nav pad and power on).

 

Then I fired up Line 6 Monkey and I could update the flash memory (I downloaded the update from the Line 6 software page) via where I downloaded the file to.

 

Now everything works as expected.

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La pantalla de mi pedal esta en blanco solamente y las salidas no registran nada de sonido, alguien sabe que le ocurre al pedal?

 

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