Jump to content
sloe_gin

POD HD 500, MAC OSX 10.11 EL CAPITAN

Recommended Posts

With regards MAC OS X El Capitan:

 

Are we waiting on Line 6 to update the driver for the POD HD 500X, or are we waiting for a point release from Apple?

 

Thanks.

Share this post


Link to post
Share on other sites

I am beginning to wonder if my HD500 is obsolete?  I never had to wait like this for Audio drivers...  Its been almost two weeks now since it was released and nothing..  At least I never had issues with it not working as a audio source even before updating the drivers.. Usually it was software editing issues...  I will have to wait to upgrade I think this is the first time I had to wait which is pretty good track record...

  • Upvote 1

Share this post


Link to post
Share on other sites

I am beginning to wonder if my HD500 is obsolete? I never had to wait like this for Audio drivers... Its been almost two weeks now since it was released and nothing.. At least I never had issues with it not working as a audio source even before updating the drivers.. Usually it was software editing issues... I will have to wait to upgrade I think this is the first time I had to wait which is pretty good track record...

Nah. It's not. If it were they wouldn't have done that update for it adding more amps a few months ago. I think someone at line 6 is just taking their sweet time rewriting whatever program they have to, which sucks because I need to record lol

Share this post


Link to post
Share on other sites

hi guys, using POD Studio UX2, just updated to OS X el capitan, no sound!!!!!! wtf?????? any solutions to help me?

 

cheers,

Share this post


Link to post
Share on other sites

They have the 500 on the list. I expect you'll get the update at the same time as all of us.

Share this post


Link to post
Share on other sites

Guys, any solution? My line 6 Monkey don't recognized the driver 7.3.8, I have a Pod HD 300 and I can't recording a lollipop on GarageBand, my problem is the USB Driver, I reall

Share this post


Link to post
Share on other sites

I have to be honest and say that his is very amateurish of Line6. At the last OS X beta version, pretty much of the core system functionalities are set, so I really can't believe that Line6 has been caught behind regarding the driver issues for El Capitan. I'm fully aware that I might not know the details why Line 6 struggled to get the driver ready in time, but since a lot of other manufactures and brands have their driver in place for the new OS X, I really wonder why Line6 couldn't achieve that. Apparently Native Instruments face the same problems as Line6 so there might absolutely be something problematic that we, as users, don't know about. But I really hope this get solved as quickly as possible!

Share this post


Link to post
Share on other sites

I have to be honest and say that his is very amateurish of Line6. At the last OS X beta version, pretty much of the core system functionalities are set, so I really can't believe that Line6 has been caught behind regarding the driver issues for El Capitan. I'm fully aware that I might not know the details why Line 6 struggled to get the driver ready in time, but since a lot of other manufactures and brands have their driver in place for the new OS X, I really wonder why Line6 couldn't achieve that. Apparently Native Instruments face the same problems as Line6 so there might absolutely be something problematic that we, as users, don't know about. But I really hope this get solved as quickly as possible!

I would have to agree, the beta software for El Capitan has been available for literally months. Last year the drivers were released 2 days before Yosemite. It's now almost 2 weeks after the El Capitan public release and still no drivers.

Poor show Line 6, poor show.

Share this post


Link to post
Share on other sites

So, I contacted the administrator known as Line6Tony about the new OS X driver and received the following response on the 8th of October:

Hello Jordan. I apologize for the trouble you and other customers run into regarding our driver. Unfortunately, we do not have a firm date for a release, as there are many variables in play when resolving software issues. Please know that it is a high priority within the company, as we realize many of our customers are now using El Capitan as their OS.

 

So basically, they're still working on it and it's not close to being finished.
 

Share this post


Link to post
Share on other sites

So, I contacted the administrator known as Line6Tony about the new OS X driver and received the following response on the 8th of October:

 

Hello Jordan. I apologize for the trouble you and other customers run into regarding our driver. Unfortunately, we do not have a firm date for a release, as there are many variables in play when resolving software issues. Please know that it is a high priority within the company, as we realize many of our customers are now using El Capitan as their OS.

 

So basically, they're still working on it and it's not close to being finished.

 

 

Which is great because I have time off in between tours right now where I'm supposed to be writing and recording the next record.

 

Sarcasm with the "being great" thing btw.

 

.......... >.>

Share this post


Link to post
Share on other sites

Which is great because I have time off in between tours right now where I'm supposed to be writing and recording the next record.

 

Sarcasm with the "being great" thing btw.

 

.......... >.>

If you need to be recording, then my advice would be to go with something like a Focusrite interface, they don't need drivers installed, if you're using Macs, they use Core Audio. You will still be able to use any Line 6 plug-ins.

Share this post


Link to post
Share on other sites

well, still nothing for my HD 500x....

I use my MB Pro for both work and record. Company policy was to upgrade to EC today.

I'm disappointed by L6 on this one, I had to use a steinberg UR22 card (no compatibility as there is no driver for it).

Ironically, Line 6 seems aligned with Apple way of selling -> maintain new products (I've seen EC support for Helix, etc), let scream old users...

Bad show guys....

Share this post


Link to post
Share on other sites

I think the issue is that audio drivers written to not use apple's core audio have had compatibility issues with El Cap. For good or bad Apple moves ahead to improve without baggage. There are some on here claiming that the latest beta from apple resolves some issues. Helix using up to date tech isn't a disregard for prebious hardware IMO. It's the right thing to do today. Line6 could do a better job supporting older hardware and at least started testing months ago BUT it appears to actually something Apple is fixing in this case rather then line6. I bet that is a quicker resolution then a complete driver rewrite from L6.

Share this post


Link to post
Share on other sites

Some users said that the new OS X beta fixes the problem : http://line6.com/support/topic/14731-ux2-osx-1011-el-capitan-no-sound/page-4

 

Didn't try it yet, but I think it might help ;-)

Wow, unbelievable. The 8th of October beta fixed my issues.

So it was Apple's problem in the end up.

I'd strongly recommend testing functionality after updating.

Mine is fine :D

Share this post


Link to post
Share on other sites

Same here. My HD500X now works with 10.11.1 Beta (15B38b). Although I had to re-install audio drivers via Monkey.

Share this post


Link to post
Share on other sites

I think Apple reverted a change they intended. Hopefully everyone gets the update soon.

Share this post


Link to post
Share on other sites

Running El Capitan 10.11.1 Beta here and no problems..  just for more conformation..

Share this post


Link to post
Share on other sites

Guys, any solution? My line 6 Monkey don't recognized the driver 7.3.8, I have a Pod HD 300 and I can't recording a lollipop on GarageBand, my problem is the USB Driver, I reall

same problem here with El Capita 10.11.1, any solution plz

Share this post


Link to post
Share on other sites

same problem here with El Capita 10.11.1, any solution plz

I just updated to the latest version they released like yesterday afternoon. it seems to be fine now, if youre still having issues after contact Line6 and Apple.

Share this post


Link to post
Share on other sites

I just updated to the latest version they released like yesterday afternoon. it seems to be fine now, if youre still having issues after contact Line6 and Apple.

I also updated to it. It seems everthing is good!

Share this post


Link to post
Share on other sites

I just updated to the latest version they released like yesterday afternoon. it seems to be fine now, if youre still having issues after contact Line6 and Apple.

I also updated to it. It seems everthing is good!

Share this post


Link to post
Share on other sites

I just updated to the latest version they released like yesterday afternoon. it seems to be fine now, if youre still having issues after contact Line6 and Apple.

You have to be kidding me, I will try right lollipoping now, appreciate your update, if all goes well, I send you a present this Christmas dude, lollipoping love u!!!!

Share this post


Link to post
Share on other sites

You can give me the link plz, I appreciate it!! :(

not sure if there's a link, just open the App Store and look for the new update.

 

You have to be kidding me, I will try right lollipop now, appreciate your update, if all goes well, I send you a present this Christmas dude, lollipop love u!!!!

lollipop? lol

Share this post


Link to post
Share on other sites

not sure if there's a link, just open the App Store and look for the new update.

`

lollipop? lol

Thing if you write f_u_c_k_i_n_g in the final comment changes to "Lollipop" lol.... now my problem is this, I have a Pod HD 300 the fu_cking driver don't install, why? I Don't know, I put update , and again click to update and nothing happens, my OS is El Capitan 10.11.1, when you say look at the app store, what software you mean, what I looking for, the driver?

Share this post


Link to post
Share on other sites

Thing if you write f_u_c_k_i_n_g in the final comment changes to "Lollipop" lol.... now my problem is this, I have a Pod HD 300 the fu_cking driver don't install, why? I Don't know, I put update , and again click to update and nothing happens, my OS is El Capitan 10.11.1, when you say look at the app store, what software you mean, what I looking for, the driver?

oh okay. im not sure. I'm on the same update as you i think. i'd say contact apple and say it wasn't resolved for the HD300. as a temporary fix i connected my HD500X with an aux cable directly into my computer, it sounded pretty decent. 

if you want to try that you'll have to use an adaptor to get the output on your unit to be able to work with an aux cable though.

Share this post


Link to post
Share on other sites

oh okay. im not sure. I'm on the same update as you i think. i'd say contact apple and say it wasn't resolved for the HD300. as a temporary fix i connected my HD500X with an aux cable directly into my computer, it sounded pretty decent. 

if you want to try that you'll have to use an adaptor to get the output on your unit to be able to work with an aux cable though.

oh, I get it, them apple says the problem for hd 300 persist, ok, what version of El capitan have you? and also what driver have for you pod is the 7.3.8.? You know about this link ? http://line6.com/support/forum-30/announcement-73-mac-os-1011-el-capitan-problem-with-line-6-usb-audio-driver/

Share this post


Link to post
Share on other sites

oh, I get it, them apple says the problem for hd 300 persist, ok, what version of El capitan have you? and also what driver have for you pod is the 7.3.8.? You know about this link ? http://line6.com/support/forum-30/announcement-73-mac-os-1011-el-capitan-problem-with-line-6-usb-audio-driver/

i do know about that link. idk, the 10.11.1 update seems to have worked for the HD500X. and the driver version is 7.3.6 for me.

Share this post


Link to post
Share on other sites

Sorry for all of you...

 

I have not experienced any problems at all using my HD500X on my updated mini Mac

Share this post


Link to post
Share on other sites

For me, both recording and POD HD Edit work on the latest El Capitan. However, Monkey can't determine firmware and USB versions.

Share this post


Link to post
Share on other sites

I got around that issue for now by connecting to pc for software updates/installs.

Share this post


Link to post
Share on other sites

Thanks Line6 - Completing contract and thanks to your bug in the drivers it needs to move .. Can you advise me how to be solved right away ??? I do not care from the El Capitain completely new (xx months) I wonder Why me my product does not perform as given in the specification.

Fact driver Line6 from the beginning are eerily but this is a bit much, gentlemen. My next purchase Line6 really think about it a lot: (...

Share this post


Link to post
Share on other sites

What do I do? I just bought an HD500x, and the HD pack bundle, but run OSX El Capitan, and don't have a Windows PC!

 

I can't believe Line6 has responded to this thread!!!

Even though I have many guitars and gear, this is the first Line6 product I have had, I am not very happy with this first impression.

 

Line6, where are you?! Do you provide support, or just happily take money and run?!

Share this post


Link to post
Share on other sites

What do I do? I just bought an HD500x, and the HD pack bundle, but run OSX El Capitan, and don't have a Windows PC!

 

I can't believe Line6 has responded to this thread!!!

Even though I have many guitars and gear, this is the first Line6 product I have had, I am not very happy with this first impression.

 

Line6, where are you?! Do you provide support, or just happily take money and run?!

 

This site is not Line6 support. To submit a support ticket, go here:

 

http://line6.com/support/tickets/

Share this post


Link to post
Share on other sites

Nobody is going to solve this problem here. Don’t you understand it still? Everybody is waiting till things calm down on their own. Line 6 support is very poor. Asking them anything is not respecting yourself. Recently I have had a problem with installing a paid pack, and while I was trying to communicate with them, I have lost a whole week. It looks like a robot is writing to you,who is ignoring all your questions

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×