johoffry Posted October 7, 2015 Share Posted October 7, 2015 Mine arrived with a bad scribble strip (see pic). All the money I paid for priority shipping is wasted as customer support says the cannot pre-ship the replacement unit. This is very disappointing. Any other defects out there? Quote Link to comment Share on other sites More sharing options...
phil_m Posted October 7, 2015 Share Posted October 7, 2015 It would be worth re-flashing the firmware before sending it back. Quote Link to comment Share on other sites More sharing options...
johoffry Posted October 7, 2015 Author Share Posted October 7, 2015 I updated to the latest firmware before I ever tried anything else. Quote Link to comment Share on other sites More sharing options...
JeffersteinVS Posted October 7, 2015 Share Posted October 7, 2015 see if they will cross ship you one when its available. that way you can keep the current one in the mean time? Quote Link to comment Share on other sites More sharing options...
phil_m Posted October 7, 2015 Share Posted October 7, 2015 see if they will cross ship you one when its available. that way you can keep the current one in the mean time? That's what I would do as well. Obviously, you don't want to keep one with a bad scribble strip long term, but it's not necessarily something that would prevent you from using it altogether. 1 Quote Link to comment Share on other sites More sharing options...
BigRalphN Posted October 7, 2015 Share Posted October 7, 2015 Factory reset maybe? Mine is in Fedex Limbo. Last fed ex info was at 3am a couple hours away. They said delivery today but it never even checked in at any of the local Fedex terminals. Quote Link to comment Share on other sites More sharing options...
johoffry Posted October 7, 2015 Author Share Posted October 7, 2015 see if they will cross ship you one when its available. that way you can keep the current one in the mean time? believe me, I asked...this seems like a reasonable request but they say NO! Quote Link to comment Share on other sites More sharing options...
phil_m Posted October 7, 2015 Share Posted October 7, 2015 believe me, I asked...this seems like a reasonable request but they say NO! Who did you buy it from? What's their return window? Quote Link to comment Share on other sites More sharing options...
johoffry Posted October 7, 2015 Author Share Posted October 7, 2015 Taking it back isn't the problem. Both the dealer and Line6 are willing to take it back for replacement. If I go dealer, I have to wait for them to get more in stock. If I go Line6 I have to wait for them to pick up and receive my unit before they will ship. Then another few days to ship. I'm planning on going with Line6 although I'm not pleased about not being able to cross ship. That's $100 wasted on priority shipping. Why did I want to be an early adopter again? Quote Link to comment Share on other sites More sharing options...
radatats Posted October 7, 2015 Share Posted October 7, 2015 sad news... hope it is just an anomaly. Mine is due in tomorrow and I already sold the HD500 so if it has to go back I am gonna have to get back to the roots with just an amp (DT25) with reverb... might not be a bad thing but I REALLY hope it doesn't come to that... Quote Link to comment Share on other sites More sharing options...
oehman Posted October 7, 2015 Share Posted October 7, 2015 Yeah but how does it sound?? And if all other functions are ok, keep it for 29 days, return it as defective. And order a new one. By then you can have some presets saved to your computer and there willl probably be a lot of retailers with more stock.... :) Quote Link to comment Share on other sites More sharing options...
johoffry Posted October 7, 2015 Author Share Posted October 7, 2015 it sounds good for the most part...I've had to restart it several times due to lock up; not sure if this is my unit or a software glitch Quote Link to comment Share on other sites More sharing options...
aerosol_d7 Posted October 8, 2015 Share Posted October 8, 2015 I m glad I did not buy it, so first tester with bad news, pretty interesting! If I were I would ask others to see if they also have the same problem, you should reproduce in a video and post here.... 1 Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted October 8, 2015 Share Posted October 8, 2015 Buying first generation anything is a crap shoot, now and forever. Better luck with your replacement... 1 Quote Link to comment Share on other sites More sharing options...
aerosol_d7 Posted October 8, 2015 Share Posted October 8, 2015 I agree with cruisinon, but the pic problem is minor, it could be worse. I'd bet something happened during the transportation. This kinda problem would be caught during QA testing. Quote Link to comment Share on other sites More sharing options...
johoffry Posted October 8, 2015 Author Share Posted October 8, 2015 I agree with cruisinon, but the pic problem is minor, it could be worse. I'd bet something happened during the transportation. This kinda problem would be caught during QA testing. maybe not since it didn't happen right away. I has to be powered on for a few minutes before it will start acting that way. 1 Quote Link to comment Share on other sites More sharing options...
johoffry Posted October 9, 2015 Author Share Posted October 9, 2015 I have to hand it to Line6...they did pull through for me and shipped me a new unit in advance! Also, the dealer was kind enough to refund my shipping. Cudo's to "Chuck Levins" for awesome customer service! Now...let's see how this next unit performs :) 3 Quote Link to comment Share on other sites More sharing options...
jaminjimlp Posted October 9, 2015 Share Posted October 9, 2015 I have to hand it to Line6...they did pull through for me and shipped me a new unit in advance! Also, the dealer was kind enough to refund my shipping. Cudo's to "Chuck Levins" for awesome customer service! Now...let's see how this next unit performs :) You in Maryland huh? went there a lot when I lived up there also "victor litz" both had great folks there Quote Link to comment Share on other sites More sharing options...
amsdenj Posted October 18, 2015 Share Posted October 18, 2015 I got my Helix yesterday and today the TAP scribble strip light went out. Quote Link to comment Share on other sites More sharing options...
johoffry Posted October 18, 2015 Author Share Posted October 18, 2015 I got my Helix yesterday and today the TAP scribble strip light went out. sorry to hear that. Line6 and my dealer made good on getting it straightened out. Have you submitted a ticket and/or talked to tech support? Quote Link to comment Share on other sites More sharing options...
bartnettle1 Posted October 18, 2015 Share Posted October 18, 2015 Glad for the fast service you got. Quote Link to comment Share on other sites More sharing options...
stumblinman Posted October 18, 2015 Share Posted October 18, 2015 I had a real hard-on to buy one when it was announced. The more posts I see the more I'm glad I didn't. My DT25 is outstanding, and since I got a Bogner Blue pedal I've never been happier. The Helix has amazing potential, if it wasn't rushed out to make Q4 profits for Yamaha. 3 Quote Link to comment Share on other sites More sharing options...
BigRalphN Posted October 18, 2015 Share Posted October 18, 2015 I had a real hard-on to buy one when it was announced. The more posts I see the more I'm glad I didn't. My DT25 is outstanding, and since I got a Bogner Blue pedal I've never been happier. The Helix has amazing potential, if it wasn't rushed out to make Q4 profits for Yamaha. I have to disagree wth the rushed out comment. A few weeks ago people(not you.. Nothing meant personal here) were griping that it wasn't out yet. Now some of the same day it was rushed. A lot of people's biggest complaints evolve around DT support and lack of effects/amps. Line 6 said from the start that DT amps are not supported and the amps and effects list was posted eerywhere. They did not state when it if any of that would change. My personal opinion is that all of those will change but there is no pronuse. Oh were smart to hold off if those are things important to you. The major issue I see is that the Helix rollout coincides with major OS released from Windows and IOS. This is the big issue I see. 1 1 Quote Link to comment Share on other sites More sharing options...
PRSGuy Posted October 18, 2015 Share Posted October 18, 2015 Yeah but windows 10 hasn't dropped out of nowhere...so although I understand things happen and resources can be limited...Line 6 and any other company that develops for windows etc was well aware windows 10 was on the horizon...the beta software has been available for a very long time. New PCs are shipping with windows 10...it is pretty obvious it needs to be supported regardless of the timing of the Helix release... With that said, I do trust line 6 will have a fix in the short term...but I also understand the frustration of many users too... 1 Quote Link to comment Share on other sites More sharing options...
phil_m Posted October 18, 2015 Share Posted October 18, 2015 It's not affecting all installations of Windows 10. I have it installed on my laptop, and the updater and Helix app both work fine. I always think that this aspect of these devices seems to be the most challenging to test. There's so many different systems out there with so many potential conflicts. I'm not sure why it's working on some and not others right now. I'm sure they'll get it ironed out. As far as Helix being rushed, it makes me smile. I think I first heard about over two years ago. The Expert Users were constantly asking, "when is coming out?". I'm sure that it wasn't rushed. Quote Link to comment Share on other sites More sharing options...
chromecity Posted October 19, 2015 Share Posted October 19, 2015 Mine arrived with a bad scribble strip (see pic). All the money I paid for priority shipping is wasted as customer support says the cannot pre-ship the replacement unit. This is very disappointing. Any other defects out there?2015-10-07 11.23.42.jpeg Glad you got that sorted out. Mine arrived (finally!) with a semi-defective button - the amplifier button (looks like an amp head) sort of works if you press it enough, but it has no spring action like all the other buttons. It doesn't appear to be one of the critical buttons that needs to be used, but I'm afraid it will probably stop working at some point. I'm going to keep the unit in pristine condition but use it until more come in before sending this back for a replacement. It's pretty impressive so far, although I have not tried to do all the stuff where people are running into bugginess. I had pretty low expectations and am pretty impressed thus far. Quote Link to comment Share on other sites More sharing options...
Frazefast Posted January 14, 2016 Share Posted January 14, 2016 Mine arrived with lock up problems and i was told by Line 6 it was a hardware issue and had to be returned to vendor for repair or replacement. It's back with Thomann as I type. Cheers, Fraze 2 Quote Link to comment Share on other sites More sharing options...
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