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Gawwuf

How do you backup presets?

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Scoured the interwebs and the manual.... I can't find it.

 

Is the "Helix Application" not out yet?

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Awesome, thanks! Couldn't find that in the software search.

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Hmmm... installed that and it crashed every time I tried to start it up, anyone using this and have it work?

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Hmmm... installed that and it crashed every time I tried to start it up, anyone using this and have it work?

 

What are you trying to load this on?

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Desktop computer. Quad core. Windows 10.

Drivers work. Unit works as a sound card.

Helix gets "stopped working" message every time before it even loads.

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Updated firmware and re installed Helix application ..... same result

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Did you install the Windows 7 app on your machine. I have windows 10 and I used the windows 7 app since there is no 10 version. I have been using this with no problems. I think it depends on the machine though.

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Guess I missed how to create the backup before installing firmware update. Only had a few custom presets so no big thing. Good news is my custom pre's were still there after update and restart.

 

So, unless your going to perform a factory reset, seems you do not have to create a backup bundle. Can L6 gang please confirm?

 

Helix Rocks, thanks for creating this awesome product! BTW, the new 4CM  and other vids are great. Helixdepot.com is a good source for those that have not been there.

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I have windows 7, the app also just hangs stating that the Helix is 'not responding'. Driver installed fine and I managed to update firmware ok though, but really need to be able to save presets patches and load up new ones!

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Did you find a fix to this one?

 

My PC program starts ok and show the right patches on the Helix, and changes are reflected live on the PC, so the communication must be ok. The problem is that the program crashes with an error message about the Helix having stopped working every time I try to save a Setlist or a Bundle.

 

The frustrating thing is that I don't have a way to back up my patches and I still experience the dreaded black screen on start up which is only resolvable with a factory reset - and I'm back to square one patch wise.  :(

 

I'm also a bit reluctant (read: it's not gonna happen) to gig with a board that doesn't boot properly ever so often with irregular intervals. I haven't been able to spot a pattern so far.  :(

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I'm not the brightest until I see things done once - I have the Helix program on my computer, can switch around and copy and paste patches, just not sure how to save custom presets on there??? I wrote over some factory presents so want to restore them.  thanks guys

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