Prsline6 Posted October 11, 2015 Share Posted October 11, 2015 I'm trying to install the updated firmware with osx. I have the updater installed but when I login in it says select unit. The screen os blank and doesn't show the helix plugged in with the usb. I have the helix app also. That shows the helix and all my presets. Any help appreciated. Quote Link to comment Share on other sites More sharing options...
TheRealZap Posted October 11, 2015 Share Posted October 11, 2015 what version of OSX? I don't advise flashing with El Cap.... it's given me issues... but it was fine on yosemite. have you tried the obvious? restart... different usb ports? Quote Link to comment Share on other sites More sharing options...
Joyinc Posted October 11, 2015 Share Posted October 11, 2015 Im having the exact same issue and I am on Yosemite. Quote Link to comment Share on other sites More sharing options...
Prsline6 Posted October 11, 2015 Author Share Posted October 11, 2015 resetting the computer fixed it thanks. Don't know why I didn't try that first. Quote Link to comment Share on other sites More sharing options...
Joyinc Posted October 11, 2015 Share Posted October 11, 2015 Update. I did move to a different USB port, turned off Helix reset computer, turned Helix on and it worked...... In the past I had only reset the computer or power cycled the Helix but but not both and that didnt work. Quote Link to comment Share on other sites More sharing options...
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