Prsline6 0 Posted October 11, 2015 I'm trying to install the updated firmware with osx. I have the updater installed but when I login in it says select unit. The screen os blank and doesn't show the helix plugged in with the usb. I have the helix app also. That shows the helix and all my presets. Any help appreciated. Quote Share this post Link to post Share on other sites
TheRealZap 7,365 Posted October 11, 2015 what version of OSX? I don't advise flashing with El Cap.... it's given me issues... but it was fine on yosemite. have you tried the obvious? restart... different usb ports? Quote Share this post Link to post Share on other sites
Joyinc 0 Posted October 11, 2015 Im having the exact same issue and I am on Yosemite. Quote Share this post Link to post Share on other sites
Prsline6 0 Posted October 11, 2015 resetting the computer fixed it thanks. Don't know why I didn't try that first. Quote Share this post Link to post Share on other sites
Joyinc 0 Posted October 11, 2015 Update. I did move to a different USB port, turned off Helix reset computer, turned Helix on and it worked...... In the past I had only reset the computer or power cycled the Helix but but not both and that didnt work. Quote Share this post Link to post Share on other sites
