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Prsline6

need help with updater

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I'm trying to install the updated firmware with osx. I have the updater installed but when I login in it says select unit. The screen os blank and doesn't show the helix plugged in with the usb. I have the helix app also. That shows the helix and all my presets. Any help appreciated.

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what version of OSX?

I don't advise flashing with El Cap.... it's given me issues... but it was fine on yosemite.

have you tried the obvious? restart... different usb ports?

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Update. 

I did move to a different USB port, turned off Helix reset computer, turned Helix on and it worked......

In the past I had only reset the computer or power cycled the Helix but but not both and  that didnt work. 

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