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Mic input not working


Rockstarrob1
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  • 2 months later...

I have the same problem...tried all the solutions...nothing...I have a mic cable that goes from xlr to 1/4 inch out I am going to try that but even if it works thats not a fix I need the xlr input to work. I will go to Sweetwater if I can't fix it they are awesome Line 6 took a week just to get back to me when I had a problem with my POD HD500X...I mean, I just got this thing!...love it but....

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OK I just got mine to work, I was using the Helix app and I had the gain set High on my StageSource L3t, and master volume low on Helix. I do this because I played with this for a month before I figured out that with master out on Helix high, and L3t low, it sounds thin...so I went the other way, a completely different rig now...anyway...as soon as I turned up the master on the Helix, my mic worked...I am going to have to put more than a preamp on the mic though...rather than lower all my gain settings on my presets..a nice clean amp...well problem solved for me...thang God I DID NOT want to send this back...I am about as signal chain challenged as it gets, but it's fun learning. Sometimes lol.

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Is there any official word on this problem? DI?

 

So far I've just not used phantom at all, I'm just using Helix with a dynamic for stage type use as I have several other recording boxes - but it might be nice to be able to if one day I happen just to want to plug in a Condenser.

Would be gutted if it blew (especially if Helix is out of warranty by then.)

 

Maybe I should just try it now to see if it blows whilst it's within warranty :)

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  • 4 months later...
  • 2 weeks later...
  • 1 year later...

I seem to have the same problem and don't want to lose the Helix for months, so  I'm trying to come up with a work around so the Helix can still be my recording interface. I have a UX2 (which I have had for years a must have plugged and unplugged mics into with the phantom power on hundreds of times without a problem) and was thinking I could use that for mic-ing and S/PDIF digital out from the UX2 to the Helix . I've never used S/PDIF before. Anyone have experience or maybe have tried a similar approach? I don't to blow something else up on the Helix.....

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  • 1 year later...
  • 1 year later...

Add me to the list, I think. Must have gone wrong somewhere when I was using my condenser. What have you guys found as the best course of action? I have one of the very first runs of Helix Floor. Even has some of the dreaded dead pixels on the scribble strips. I bought it from Sweetwater. I'm sure I'm out of coverage from either company.

 

Which should I do? Support Ticket with Line6 directly, or Sweetwater?

 

Should I expect either company to take care of it because of its seeming fault in manufacturing? 

 

If not, how much should I expect it to cost? 

 

Have they fixed this issue in later models, or will this continue to happen? 

 

I hope your gear is treating you well. I kinda need my mic pre for live performance! Thanks for any and all advice. 

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  • 1 year later...

...And mine died today. It worked 2 hours ago (the first time I tried to use it in 5 years or so). A couple of VERY satisfactory tests later.. it's gone, fried, dead.

A combination of bad luck, user error, a commercial microphone that is not wrong, simply wired in an unusual way (and for a good reason) and above all, a mic preamp design that is not robust at all to this unfortunate combination.

 

 

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  • 11 months later...

Hello, I had the same problem with mine 10 min after using my Condenser Neumann Mic this week. I think I did a bad thing by unplugging my mic with Phantom always on. I know this could be dramatic for some circuits but I did that several times on stage or at home with other gears (Bose L1 mod2, sound cards apogee etc …) and never never had this happened. I think the Helix mic preamp circuit is not fair and well protected, but I’m singer and not electronic “Ingenieur”… no way to put 100 / 150€ to fix this because I’m afraid to have another rapid problem . So I use an external preamp and put my vocals in a free return in my Helix, ok it’s TS jack and not XLR but it works fine… if the external preamp is a first choice I think it’s a good way to always use Helix for my vocals… musicalement Philippe 

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