Well, I thought I was able to resolve but it is still happening. This time I had Edit connected when I ran into the problem and was able to see what the error message was.  It says, "The Helix device failed to recall the snapshot data properly."  After researching the actual error message, it seems like this issue has been around since 2.81: https://line6.com/support/topic/49417-the-helix-device-failed-to-recall-snapshot-data-properly/