fremen Posted October 15, 2019 Share Posted October 15, 2019 Thanks, that worked ! Quote Link to comment Share on other sites More sharing options...
Fugit Posted October 16, 2019 Share Posted October 16, 2019 On 10/14/2019 at 8:11 PM, fremen said: Thanks, that worked ! Right on! Glad to hear it! 1 Quote Link to comment Share on other sites More sharing options...
SaschaFranck Posted October 16, 2019 Share Posted October 16, 2019 Elephant Mans note sync is wrong, you get twice as fast delays as what it says. So, instead of quarter notes, you're getting eight notes, etc. Quote Link to comment Share on other sites More sharing options...
lrschmid Posted October 16, 2019 Share Posted October 16, 2019 On 7/19/2019 at 5:45 PM, lrschmid said: Helix, hxedit and drivers all updated to 2.80. My laptop is set up for a left-hand mouse. When trying to re-position effects blocks in hxedit, or drag one down to split paths, the primary mouse button (the right one, in this case) is ignored. I can't drag effects blocks at all. When using a right-hand orientation, works as expected. Just bumping this, as it's still an issue in 2.82. Quote Link to comment Share on other sites More sharing options...
phil_m Posted October 16, 2019 Share Posted October 16, 2019 1 minute ago, lrschmid said: Just bumping this, as it's still an issue in 2.82. Have you opened up a support ticket about this? Quote Link to comment Share on other sites More sharing options...
SaschaFranck Posted October 17, 2019 Share Posted October 17, 2019 Got this a few minutes ago. HX Edit frozen in, Helix frozen in. Had to restart both. Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 17, 2019 Share Posted October 17, 2019 14 hours ago, SaschaFranck said: Elephant Mans note sync is wrong, you get twice as fast delays as what it says. So, instead of quarter notes, you're getting eight notes, etc. Hi Sascha, Have a look at this thread from way back and see if you are experiencing the same “problem”. It maybe just the limitation set by the model. https://line6.com/support/topic/31876-250-elephant-man-delay-time-issue/ Hope this helps/makes sense. Quote Link to comment Share on other sites More sharing options...
SaschaFranck Posted October 17, 2019 Share Posted October 17, 2019 3 minutes ago, datacommando said: Hi Sascha, Have a look at this thread from way back and see if you are experiencing the same “problem”. It maybe just the limitation set by the model. https://line6.com/support/topic/31876-250-elephant-man-delay-time-issue/ Hope this helps/makes sense. Oh, ok, thanks! Doesn't make much sense to me to artificially limit a digital delay because of the analog role model, though. 1 Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 17, 2019 Share Posted October 17, 2019 2 minutes ago, SaschaFranck said: Helix frozen in. Had to restart both Well, if your Helix freezes, simply restart - that would be normal for anything digital, because sometimes they just get stuck. The “Failed to load preset” message could be due to a badly formatted preset or a simple glitch. Helix is a computer. Quote Link to comment Share on other sites More sharing options...
SaschaFranck Posted October 17, 2019 Share Posted October 17, 2019 5 minutes ago, datacommando said: Well, if your Helix freezes, simply restart - that would be normal for anything digital, because sometimes they just get stuck. The “Failed to load preset” message could be due to a badly formatted preset or a simple glitch. Helix is a computer. I know it is a computer. But none of the MFX units I owned (or still own) ever did that. And they're computers every bit as much. And what is causing a "badly formatted preset"? I'd really prefer avoiding to create any of these... Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 17, 2019 Share Posted October 17, 2019 7 minutes ago, SaschaFranck said: I know it is a computer. But none of the MFX units I owned (or still own) ever did that. And they're computers every bit as much. And what is causing a "badly formatted preset"? True, I also have lots of multi FX and digital outboard, but some computers/systems crash more or less often than others and who knows why? It’s the nature of the technology, I would guess. You have posted that your Helix suffered a random “Freeze” event. That’s not such a big issue and a restart should fix that. The time to worry is if your unit starts to freeze on a regular basis. If that happens it should be reported as a serious bug. You don’t want to have that happen during a gig. If it happens while editing then I would regard that as acceptable because you’re inside the units brain poking around with the zeros and ones. As for what causes a “badly formatted preset”, your guess is as good as mine. There could be millions of reasons why. In the early days of computing there was an acronym “GIGO”. Quote Link to comment Share on other sites More sharing options...
SaschaFranck Posted October 17, 2019 Share Posted October 17, 2019 Fwiw, managed to reload the patch straight on the Helix, resaved it, worked as well. Fired HX Edit back up, worked. Selected the patch - poof! And now I can't select it on the Helix anymore, either. Has been the patch I created for the first serious gig with the Helix tomorrow. Take a guess about how comfortable I feel right now... Quote Link to comment Share on other sites More sharing options...
SaschaFranck Posted October 17, 2019 Share Posted October 17, 2019 Just now, datacommando said: The time to worry is if your unit starts to freeze on a regular basis. If that happens it should be reported as a serious bug. That would be now. At least when using the patch in question. I've spent quite some work on this very patch. At least I'd like to know what went wrong - but so far it seems I can't even access the patch in any way anymore. Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 17, 2019 Share Posted October 17, 2019 2 minutes ago, SaschaFranck said: I can't even access the patch in any way anymore. Another good rule in computing is: “always work on a copy” - you did make a backup, didn’t you? Quote Link to comment Share on other sites More sharing options...
SaschaFranck Posted October 17, 2019 Share Posted October 17, 2019 Guilty as charged (and fwiw, I'm absolutely a*** about anything related to computer backups) - but seriously, when you work on the unit itself, there's no way to really back up things. And you usually don't copy a patch before you add some stuff to it. That's just not the way you work on hardware units. In case I want to add a block, say, during soundcheck, I just want to do that. And I haven't even once in my life owned a piece of digital music equipment that didn't allow for this. Fwiw, could pretty much be that the patch corruption was caused HX Edit. I have now been able to reload the patch (straight after a reboot, directly on the Helix), copied it to another setlist, then started HX Edit and overwrote the potentially offending patches with an empty one. Apparently I can now load the copied patch in HX Edit fine. Fingers crossed and all that... Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 17, 2019 Share Posted October 17, 2019 2 minutes ago, SaschaFranck said: Fingers crossed and all that... Good to know that you have found a work around for this situation and I hope you make safety copy on your computer using HX Edit. Another piece of advice that is always appearing on these forums is “never update to a new software/operating system/firmware before a gig”. If you are taking your Helix out into the big wide world of live performance, then you need to be working with a tried and tested rig. Furthermore, it is advisable to have some sort of “fail safe” backup, like another Helix, or amp, cab and pedals. Remember, if it can go wrong - it will. Good luck. 1 Quote Link to comment Share on other sites More sharing options...
SaschaFranck Posted October 17, 2019 Share Posted October 17, 2019 11 minutes ago, datacommando said: Another piece of advice that is always appearing on these forums is “never update to a new software/operating system/firmware before a gig”. If you are taking your Helix out into the big wide world of live performance, then you need to be working with a tried and tested rig. Furthermore, it is advisable to have some sort of “fail safe” backup, like another Helix, or amp, cab and pedals. Remember, if it can go wrong - it will. See, I'm not exactly new to all this (in fact, I'm with modeling and other digital things for around 3 decades by now), so I am pretty aware about how things can fail. And I always have a backup solution with me anyway (in this case an Amplifirebox and a Zoom G3, quite a nice backup rig, fwiw). But regarding “never update to a new software/operating system/firmware before a gig” - well, there must be a first gig for the Helix (unless I would never use it on any gigs...). And I didn't exactly update it, just used it. Whatever, it seems to me that I may have to strip this very patch down a little. At least in path 1, I can only add a gain block, anything else is greyed out already. And it's close to that in path 2 as well. Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 17, 2019 Share Posted October 17, 2019 5 minutes ago, SaschaFranck said: At least in path 1, I can only add a gain block, anything else is greyed out already. And it's close to that in path 2 as well. I didn’t mean to preach and have no doubt that you are experienced using digital equipment. I understand that software and firmware need to be updated, but I wouldn’t want to use it in a live situation without fully testing it first, is what I meant.. As for your problem patch, it look like you have found the issue - you have run out of DSP power! The clue is that greyed out items aren’t available to use. You may be able to free up some processor power if you swap any stereo blocks to the mono versions, that will help. These toys are great, but it’s still possible to try and push them beyond the limits of their specifications. Quote Link to comment Share on other sites More sharing options...
SaschaFranck Posted October 17, 2019 Share Posted October 17, 2019 2 minutes ago, datacommando said: As for your problem patch, it look like you have found the issue - you have run out of DSP power! The clue is that greyed out items aren’t available to use. You may be able to free up some processor power if you swap any stereo blocks to the mono versions, that will help. Fwiw #1: The patch is working fine as is (as long as it works). I just can't add anything anymore (at least not to path 1). Fwiw #2: Everything I use is mono, as long as possible (unfortunately the legacy FX come without mono versions). I will never play stereo again live - at least not in a typical band context (been there, stereo, dual amps, wet/dry/wet, 90s rack stuff, the whole enchillada). Talking about mono: I wish there was a globally valid mono switch on the output. I know there's the left/mono outs, but they don't help when you use headphones to work on your patches. And as soon as you add, say, a legacy verb at the end of the signal chain, well, it's stereo. Which is the reason why I have slapped my IR at the end of the signal chain in this patch. Fortunately I do believe in "one cab only" patches (even if I'm using dual amps), so the global mono thing may not become an issue too often. Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 17, 2019 Share Posted October 17, 2019 14 minutes ago, SaschaFranck said: Talking about mono: I wish there was a globally valid mono switch on the output. I know there's the left/mono outs, but they don't help when you use headphones to work on your patches. Maybe this would work - if you have a spare block you could try this which uses very little DSP: Mono Gain block at the end of the chain to collapse any stereo paths. Quote Link to comment Share on other sites More sharing options...
SaschaFranck Posted October 17, 2019 Share Posted October 17, 2019 Yeah well, that's why I slapped the IR block into the last slot. I need that anyway and I don't mind everything to run through it. 1 Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted October 18, 2019 Author Share Posted October 18, 2019 On 10/17/2019 at 6:03 AM, SaschaFranck said: Fwiw, managed to reload the patch straight on the Helix, resaved it, worked as well. Fired HX Edit back up, worked. Selected the patch - poof! And now I can't select it on the Helix anymore, either. Has been the patch I created for the first serious gig with the Helix tomorrow. Take a guess about how comfortable I feel right now... Have you done a global reset since updating your Helix? It seems that so many of the instances with specific presets causing problems and sometimes even more generalized issues with the unit locking up can be traced back to users who have not done this "Optional" step. Could be mere coincidence but if it is, that is one frequently occurring coincidence. My first piece of advice to anyone who experiences these issues would be to take backups and do a global reset and then restore your setlists, restart your device afterwards to allow them to rebuild before editing anything. An added bonus for the global reset is that if you uncheck the Factory and Template setlists when you restore your User setlists you will have the latest and greatest factory presets after your restore. Can't say for sure but I know that as of many revisions ago I resolved to do a global reset every time I upgraded the firmware and editor, whether or not Line6 documents it as optional. 1 Quote Link to comment Share on other sites More sharing options...
SaschaFranck Posted October 18, 2019 Share Posted October 18, 2019 16 minutes ago, HonestOpinion said: Have you done a global reset since updating your Helix? It seems that so many of the instances with specific presets causing problems and sometimes even more generalized issues with the unit locking up can be traced back to users who have not done this "Optional" step. Could be mere coincidence but if it is that is one frequently occurring coincidence. My first piece of advice to anyone who experiences these issues would be to take backups and do a global reset and then restore your setlists, restart your device afterwards to allow them to rebuild before editing anything. An added bonus for the global reset is that if you uncheck the Factory and Template setlists when you restore your User setlists you will have the latest and greatest factory presets after your restore. Can't say for sure but I know that as of many revisions ago I resolved to do a global reset every time I upgraded the firmware and editor, whether or not Line6 documents it as optional. Got my Helix with 2.82 installed and the first thing I did was a total reset, so I got that potential issue covered. Quote Link to comment Share on other sites More sharing options...
SaschaFranck Posted October 18, 2019 Share Posted October 18, 2019 Fwiw, the patch is now working just fine. You can have a look at it, if you want, it's a tad complexed, I'd say (there's even some informational bits and an IR I "shot" myself in the zip): http://www.saschafranck.de/Helix/Soulmates.zip 1 Quote Link to comment Share on other sites More sharing options...
garycapshaw Posted October 18, 2019 Share Posted October 18, 2019 Trying to update top HX Edit 2.82 on Mac with most up-to-date Catalina. I don't load the disk image. run it and get and error "“HX Edit.pkg” can’t be opened because Apple cannot check it for malicious software." If this is a known problem, I can't find it in the forum. In any case, I can't update. Quote Link to comment Share on other sites More sharing options...
SaschaFranck Posted October 18, 2019 Share Posted October 18, 2019 3 hours ago, garycapshaw said: Trying to update top HX Edit 2.82 on Mac with most up-to-date Catalina. I don't load the disk image. run it and get and error "“HX Edit.pkg” can’t be opened because Apple cannot check it for malicious software." If this is a known problem, I can't find it in the forum. In any case, I can't update. Pretty much everybody right now is advising not to update to Catalina yet. Go back to Mojave for the time being. Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted October 18, 2019 Author Share Posted October 18, 2019 1 hour ago, SaschaFranck said: Pretty much everybody right now is advising not to update to Catalina yet. Go back to Mojave for the time being. Not an Apple user but here is the Line6 post regarding Catalina compatibility: Scroll down for instructions in this post if you decide you want to override the warning and install anyway: https://support.apple.com/en-us/HT202491 Quote Link to comment Share on other sites More sharing options...
SaschaFranck Posted October 19, 2019 Share Posted October 19, 2019 12 hours ago, HonestOpinion said: Not an Apple user but here is the Line6 post regarding Catalina compatibility: Scroll down for instructions in this post if you decide you want to override the warning and install anyway: https://support.apple.com/en-us/HT202491 That is all fine, but seriously, right now, I fail to see any reason why anybody would upgrade to Catalina without being forced to. Half of the audio worlds programs are still not tested for reliability while on the other hand there's little (if anything) to gain. Personally, I will stick with Apple as long as my machine (2010 Mac Pro) will be supported (probably for another 2-3 years) and then switch platforms. I will never use Catalina. Quote Link to comment Share on other sites More sharing options...
PeterHamm Posted October 19, 2019 Share Posted October 19, 2019 8 minutes ago, SaschaFranck said: That is all fine, but seriously, right now, I fail to see any reason why anybody would upgrade to Catalina without being forced to. Half of the audio worlds programs are still not tested for reliability while on the other hand there's little (if anything) to gain. Personally, I will stick with Apple as long as my machine (2010 Mac Pro) will be supported (probably for another 2-3 years) and then switch platforms. I will never use Catalina. Normally, I am not an "upgrade right away" guy, but I did with Catalina. It is a GREAT update, very stable, and for me, I'm using mostly apple products, including Final Cut Pro, Logic Pro, iWork, etc. It is working just peachy. I "had to" upgrade as I was going to a new machine, but honestly, apart from some weird stuff from a few people, it seems like the last 3 MacOS updates have actually been really really solid. And, fwiw, you will, if you follow your plan, get 11 or 12 YEARS out of that Mac Pro. Try that with a Windows machine. In my experience, that ain't happening. Quote Link to comment Share on other sites More sharing options...
SaschaFranck Posted October 19, 2019 Share Posted October 19, 2019 22 minutes ago, PeterHamm said: And, fwiw, you will, if you follow your plan, get 11 or 12 YEARS out of that Mac Pro. Try that with a Windows machine. In my experience, that ain't happening. I'm not going to start a platform war here, but you can get that out of a Windows machine without any issues. And nobody's forcing obsolence on your machine, but Apple does. There's zero technical reasons my machine couldn't be supported any longer. Apart from that, with Catalina, Apple is breaking backwards compatibility for 100s and 1000s of programs (and no, I am not talking about 32bit programs). Business as usual. A business I'm having enough of. Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 19, 2019 Share Posted October 19, 2019 19 hours ago, garycapshaw said: Trying to update top HX Edit 2.82 on Mac with most up-to-date Catalina. I don't load the disk image. run it and get and error "“HX Edit.pkg” can’t be opened because Apple cannot check it for malicious software." If this is a known problem, I can't find it in the forum. In any case, I can't update. Hi Gary, I’m a little surprised that you didn’t find anything in the forum regarding this issue, as I posted a couple of times recently. Anyhow, I suggest that you take a look at the post I made here, for a possible solution and it saves me typing everything again. And also here: https://line6.com/support/topic/48426-hx-edit-28-firmware-28-and-native-18-now-available-for-download-in-case-you-missed-it/?tab=comments#comment-304013 Quote Link to comment Share on other sites More sharing options...
CiaranNI Posted October 21, 2019 Share Posted October 21, 2019 Firmware: 2.82 (HX Stomp) Global Settings: Everything as per default, except individual patch settings Bug: Occasionally when playing (either through headphones or line out into the FX return of my amp), the signal from the Stomp will develop a 'crackle', and a small time later, the overall volume level will drop. Sometimes this comes back up again, and sometimes not. Changing through a few presets will sometimes fix it, although sometimes it needs to be changed multiple times to clear it. I've noticed the issue with multiple amp models, and I believe it happened once on the previous firmware (2.6 something) but I only played one extended session with this when I bought the unit and then upgraded to 2.82. I hadn't noticed the issue with 2.82 and so thought it was fixed, but it recurred a few times in the last week or two. I have tried to record dry in and wet out with the Stomp to capture the issue, but it always seems to fix itself by the time I get the USB in (or it could be that the USB fixes the issue somehow!). Quote Link to comment Share on other sites More sharing options...
fish95 Posted October 27, 2019 Share Posted October 27, 2019 Hi, I updated to 2.82 and the usb connection breaks down pretty often, out of the blue. Clicking the "reconnect" button fails, it´ll try to reconnect and show "no device", although the usb is still connected and worked 20 seconds earlier Unplug the cord and connect it again doesn´t work, still "no device connected" Shut down and re-start HXedit works, until the connection fails again.... I got the Helix rack version, updated to HXedit 2.82, firmware is 2.82 Win7 no USB-hub has been used, connected directly to the pc Updating the unit worked fine for me, no issues and stable connection via usb thx regards Carsten Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 28, 2019 Share Posted October 28, 2019 16 hours ago, fish95 said: I got the Helix rack version, updated to HXedit 2.82, firmware is 2.82 Win7 no USB-hub has been used, connected directly to the pc Updating the unit worked fine for me, no issues and stable connection via usb Hi Carsten, Just a thought. You mention that you are connecting directly to your Win7 PC by USB, but don't metion trying to connect to another USB port. Some users have issues communicating with the Helix if they are using the ports on the front of their computer, because those slots act as a hub. If you haven't done so already, try connecting using the rear USB ports and see if that helps. 1 Quote Link to comment Share on other sites More sharing options...
fish95 Posted October 28, 2019 Share Posted October 28, 2019 39 minutes ago, datacommando said: Hi Carsten, Just a thought. You mention that you are connecting directly to your Win7 PC by USB, but don't metion trying to connect to another USB port. Some users have issues communicating with the Helix if they are using the ports on the front of their computer, because those slots act as a hub. If you haven't done so already, try connecting using the rear USB ports and see if that helps. Hi datacommando, yep, didn´t think of that. Of course, I used the ones at the front (well, they were just an arm-length away... ) I´ll give it a try. Sometimes the easiest solution is the last you´ll think of :-) thx 1 Quote Link to comment Share on other sites More sharing options...
SaschaFranck Posted October 30, 2019 Share Posted October 30, 2019 In the patch attached (no real patch, just EQs as placeholders) it is completely impossible to select the output section of path 2 when you're somewhere in path 2 already. The only way to get to the output is to move up to the output of path 1 and then move the joystick down. That's pretty convoluted and it doesn't make any sense, either. As interesting sidenotes: - In HX Edit, you can select the output section using the arrow keys (which I think are the equivalent of the joystick on a computer keyboard). - Once the output is selected, you can move to the slot left to it but not back. - As long as there's no split path (or a split that returns somewhere else but straight after the split), things work as expected. All these things considered, this is pretty much certainly a bug - and a rather annoying one for me, as I like most of my patches to be routed exactly like this. output select.hlx Quote Link to comment Share on other sites More sharing options...
fish95 Posted October 31, 2019 Share Posted October 31, 2019 On 10/28/2019 at 4:50 PM, datacommando said: Hi Carsten, Just a thought. You mention that you are connecting directly to your Win7 PC by USB, but don't metion trying to connect to another USB port. Some users have issues communicating with the Helix if they are using the ports on the front of their computer, because those slots act as a hub. If you haven't done so already, try connecting using the rear USB ports and see if that helps. it´s working now, problem solved! Your hint, using a different usb port, was the missing link ;-) It´s stable now! thx again! 1 Quote Link to comment Share on other sites More sharing options...
SaschaFranck Posted October 31, 2019 Share Posted October 31, 2019 Pretty weird bug here (nothing mission critical, though). Here's path 2, almost fully loaded, you can notice the greyed out entries in the block selection menu: Now let's add a volume block: All of a sudden, nothing's greyed out anymore. And now, when I actually try to add an amp behind the volume block, there's this error message: Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted November 1, 2019 Author Share Posted November 1, 2019 3 hours ago, SaschaFranck said: Pretty weird bug here (nothing mission critical, though). Here's path 2, almost fully loaded, you can notice the greyed out entries in the block selection menu: Now let's add a volume block: All of a sudden, nothing's greyed out anymore. And now, when I actually try to add an amp behind the volume block, there's this error message: Have you checked to make sure your HX Edit version matches your firmware? If they do match already I would definitely consider doing a backup, global reset, and restore. You seem to be getting some funky errors I haven't encountered yet. Quote Link to comment Share on other sites More sharing options...
SaschaFranck Posted November 1, 2019 Share Posted November 1, 2019 Yeah, FW and HX Edit are up to date. Did a full reset 2 days ago. I could post the patch for you folks to crosscheck. Quote Link to comment Share on other sites More sharing options...
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