Helix Bug Reports

[phil_m]

47 minutes ago, Anzou340 said:

I just got my HX stomp and was updating it. And in doing so all of the presets lost their names. Just says New Preset on all of them. The effects and everything is still there.

Do a factory reset. Hold down footswitches 2 and 3 while powering up, and that should take care of it.

[thedoctormo]

 

I have two presets that I created from scratch on 2.92 firmware on the Helix Rack and Control. I did not restore any backup. Other than setting my usual global settings, everything is factory fresh.

I have a Mission expression pedal with foot switch connected to Exp 1 and Switch jacks.

When switching between the two presets, sometimes the main display on the Control does not update.

The scribble strips update correctly, and the Helix Rack also shows the correct preset.

It appears the issue only exists on the main display of the Control.

 

Global Settings for Footswitches category

Stomp Select: Touch

Preset Mode Switches: Preset/Snap

Stomp Mode Switches: 8 Switches

Snapshot Mode Switches: Auto Return

Up/Down Switches: Banks

Swap Up/Down: Off

 

Display category

LED Ring Brightness: Dim/Bright

Tap Tempo LED: On

Pedal Position Display: Off

Tempo BPM Display: Persistent

 

Please let me know if you need any more information.

Thanks!

mike

 

[thedoctormo]

My issue with the Control main display not always updating has been resolved by a complete reset (5+6 encoders) on the Helix Rack.

[jcrhee]

On HX Stomp with firmware 2.92, when using with the HX Edit to make changes to patches; the settings don't stick or gets mixed up, especially the IR block. This is noticeable after tweaking, saving via HX Edit, and rebooting.

 

 

[frisbee_confusio]

Has anyone else noticed that, if you created a patch in Helix Native first, and then you transfer it to your HX Effects unit, you can't see the patch in stomp mode.  It's completely blank.  All you can do is click on your preset, or switch to another preset.

[YammerUK]

On 4/24/2020 at 4:29 PM, YammerUK said:

Helix LT, 2.90 firmware.

 

After upgrade from 2.82, I noticed the tap tempo flashing light was back on (I'd turned it off). Not a big deal, but...

 

Capacitive footswitches appear to be on all the time, even if you turn them off...

Global Settings > Stomp Select, go from Touch to Off, makes no difference to my LT. If I touch a switch, I still get the Bypass Asign screen.

Bug Fixes in 2.92

• When Global Settings > Footswitches > Stomp Select is set to "Off" or "Press," touch-holding switches could still result in assignment and swap dialogs—FIXED

 

Yay!

[phil_m]

2 hours ago, frisbee_confusio said:

Has anyone else noticed that, if you created a patch in Helix Native first, and then you transfer it to your HX Effects unit, you can't see the patch in stomp mode.  It's completely blank.  All you can do is click on your preset, or switch to another preset.

That’s because you need to make the stomp assignments. There isn’t really anything equivalent to assigning bypass control to footswitches in Helix Native, so that information just isn’t there. On the HX Effects hardware, you can go in Signal Flow view and navigate to each block to set up the footswitches how you want them.

[MikeUnderscoreB]

There seems to be something a bit funky about path splits in the Helix UI.  Select a split, press the joystick to open the menu then change the split type to something else. Now open the menu again - the previous split type is highlighted bold, not the current one.

 

LT 2.92

[xpios]

Helix 2.92 Bugs!!!! AHHHHH!

 

So, after talking with customer support regarding the issue with my presets going completely blank and overwriting/losing all my settings, per their instructions I did a backup. Did the button 9&10 reset. Then restored from backup. Then restarted and let it rebuild presets. Ok

 

So then I started crafting the tone on a preset with three snapshots. A clean tone, a dirty tone, and a lead tone. This is a blues tone. I used the looper at the end of the chain and all seemed well. I spent over 5 hours over the last couple days crafting tone and using the looper and all seemed good. GREAT! I thought it's all better and fixed.

 

However, today after putting the final tweaks on the preset I had built that I was extremely happy with, I saved the preset. Great. Now I also save a preset I'm building to another different slot in regular intervals just in case the current preset blanks out before I have a chance to backup my Helix Floor. So, I saved a version of the preset to another slot.

 

DISASTER! AHHHHH! This last time I saved the preset to a different preset slot, for some reason the saved slot went completely blank. No worries I thought. I'll just go back to my original preset and try again. Not so fast! Now the original preset slot was also completely blank! OMG! I just wasted 5 hours of my life crafting a killer tone and now it's all gone. Jesus F'ing Christ!

 

THIS IS NOT what I call a reliable gig worthy piece of equipment, no matter how good it sounds or how convenient it's supposed to be.

 

I can't even send the preset to customer support because it's GONE! The only thing to note of difference on this preset that might help debug is that the preset has NO PREAMP, AMP, or Cab. This is because I'm using the preamp and power amp of a real amp in four cable method out to a real cabinet and just running overdrive pedal blocks and EQ into the front of it and after an FX loop block some delay and reverb and finally the looper.

 

Is anyone else running into presets just randomly blanking out? I don't think this is caused by the looper now. I think its just some random bad behavior/bug that can occur at any time.

 

Wondering if this is in some way related as in this person's post to the Fx loop send/return I have in my presets.

 

https://line6.com/support/topic/56190-sendreturn-corruption-bug-under-blank-preset/?tab=comments#comment-335978

[datacommando]

This is because I'm using the preamp and power amp of a real amp in four cable method out to a real cabinet and just running overdrive pedal blocks and EQ into the front of it and after an FX loop block some delay and reverb and finally the looper.

 

Did you try what was suggested in the other post that you mentioned?

 

Edited June 10, 2020 by datacommando
Edit

[Dawo84]

I have the following problem with HELIX stomp:

 

I have the following problem with HELIX stomp: if I have selected a preset and want to switch to another preset via the HX Edit selection, the sound stops. No sound is generated anymore. Even manually I cannot select a preset sound using the controls. The HX Stomp is completely muted! 

. Does anyone have any idea how I can solve the problem. The device is in the factory setting and has been updated to version 2.92.

[datacommando]

3 hours ago, Dawo84 said:

I have the following problem with HELIX stomp:

 

I have the following problem with HELIX stomp: if I have selected a preset and want to switch to another preset via the HX Edit selection, the sound stops. No sound is generated anymore. Even manually I cannot select a preset sound using the controls. The HX Stomp is completely muted! 

. Does anyone have any idea how I can solve the problem. The device is in the factory setting and has been updated to version 2.92.

I’m a little unclear as to what you are describing, because when using either HX Edit software or the HX Stomp unit, when you switch from one preset to another, the unit has to ditch one lot of settings and load in another fresh set up. It is a computer after all - a very specialised one, but still a computer. 

Snapshots were added to allow changes within a single preset to avoid such issues and trails were added to delay and reverbs to avoid them cutting off abruptly when switching Snapshots.

 

I may be missing something and I’m not in the studio until tomorrow, but I think that’s the way it has always worked. I’ve been using a Helix floor for years and I have never regarded swapping from one preset to another being a problem. 

If you mean, when you swap to another preset, you no longer get any sound whatsoever, even when switching back to the one that was working before you switched, then that’s a whole different thing!

 

After updating to v2.92 did you reset your Stomp and let it rebuilt the presets?

[fish95]

I´d like to post just a wish for the next HXedit:

I´ve got a HX rack and the FC, but usually, sitting at my desk (tweaking patches, aso), the rack is a bit away and the FC either.

 

Is there any chance to add a button to the HXedit / software main screen which enables the tuner? Or some entry in the drop-down menus?

Like "file --> tuner" or "edit --> tuner"?

Kind of a luxury problem, for sure, but it would be awesome.

 

tia

stay healthy 

regards to you all

[datacommando]

17 minutes ago, fish95 said:

Is there any chance to add a button to the HXedit / software main screen which enables the tuner? Or some entry in the drop-down menus?

Like "file --> tuner" or "edit --> tuner"?

Kind of a luxury problem, for sure, but it would be awesome.

Ha ha ha... Oh! where is “spikey” when you need him?

 

Tuner in the editor - absolute classic!

 

You must be kinda new around here.

 

 

 

[fish95]

22 minutes ago, datacommando said:

Ha ha ha... Oh! where is “spikey” when you need him?

 

Tuner in the editor - absolute classic!

 

You must be kinda new around here.

 

 

 

yes, I am. But maybe another 500 posts like this, will change something :-)

 

[datacommando]

1 hour ago, fish95 said:

yes, I am. But maybe another 500 posts like this, will change something :-)

 

Too late!

 

Those other 500 posts like that have been and gone. (Mainly from “spikey” -  paste "tuner in the editor" into the search at the top of the page - all the way back to 2016)

 

T’aint gonna happen.

 

Think about it logically - it’s an editor and librarian, it does not process any audio.

[MonkeyXT]

If I'm not mistaken, I think fish95 was actually asking for something simpler; an on-screen way of long-pressing the Tap button in order to engage the tuner on the hardware.

That's how I read the original post.

 

[datacommando]

5 hours ago, MonkeyXT said:

That's how I read the original post.

Ah! Now you mention it, that might be the case. 
 

Yes, I can possibly understand that idea, although it’s a bit of a first world problem, as noted by “fish95”.
 

It’s just that there has been so much debate about a tuner in the HX Edit software, I jumped right in. 
 

Still, if that is the case, I think moving the FC board closer is one solution.

 

And for others who really do want a tuner in the Editor, why not clip one on the headstock of your guitar or stick a Peterson Strobe into your iPhone instead, then they are always close by.

 

 

[shmaque]

On 6/9/2020 at 11:08 PM, xpios said:

Helix 2.92 Bugs!!!! AHHHHH!

 

So, after talking with customer support regarding the issue with my presets going completely blank and overwriting/losing all my settings, per their instructions I did a backup. Did the button 9&10 reset. Then restored from backup. Then restarted and let it rebuild presets. Ok

 

So then I started crafting the tone on a preset with three snapshots. A clean tone, a dirty tone, and a lead tone. This is a blues tone. I used the looper at the end of the chain and all seemed well. I spent over 5 hours over the last couple days crafting tone and using the looper and all seemed good. GREAT! I thought it's all better and fixed.

 

However, today after putting the final tweaks on the preset I had built that I was extremely happy with, I saved the preset. Great. Now I also save a preset I'm building to another different slot in regular intervals just in case the current preset blanks out before I have a chance to backup my Helix Floor. So, I saved a version of the preset to another slot.

 

DISASTER! AHHHHH! This last time I saved the preset to a different preset slot, for some reason the saved slot went completely blank. No worries I thought. I'll just go back to my original preset and try again. Not so fast! Now the original preset slot was also completely blank! OMG! I just wasted 5 hours of my life crafting a killer tone and now it's all gone. Jesus F'ing Christ!

 

THIS IS NOT what I call a reliable gig worthy piece of equipment, no matter how good it sounds or how convenient it's supposed to be.

 

I can't even send the preset to customer support because it's GONE! The only thing to note of difference on this preset that might help debug is that the preset has NO PREAMP, AMP, or Cab. This is because I'm using the preamp and power amp of a real amp in four cable method out to a real cabinet and just running overdrive pedal blocks and EQ into the front of it and after an FX loop block some delay and reverb and finally the looper.

 

Is anyone else running into presets just randomly blanking out? I don't think this is caused by the looper now. I think its just some random bad behavior/bug that can occur at any time.

 

Wondering if this is in some way related as in this person's post to the Fx loop send/return I have in my presets.

 

https://line6.com/support/topic/56190-sendreturn-corruption-bug-under-blank-preset/?tab=comments#comment-335978

I’ve actually had a similar support ticket open for the better part of the last year. Just had it bite me again tonight (still on 2.82 because I’m waiting for the 2.9 new bugs to settle). Mine always happens when copying a preset to a new slot *from within HX Edit* - I’ve never had corruption from saving to a new slot directly on the unit. It seems like the sysex command (or whatever wrapper they use to send commands down) gets a corrupted length value and just plows over massive sections of flash. My ONLY fix has been to reset all set lists to factory default with buttons 7&8 and manually start restoring from backups again. It’s freaking infuriating. 

[shmaque]

On 5/21/2020 at 5:10 AM, Chris-7777 said:

I hear a strange pitch shifting effect with some amps. It is very pronounced with the Matchstick Ch1. When I play a D4 on the 7th fret of the g string, which is 293Hz, there is a very pronounced bass harmonic tone at about 150Hz, which is half the frequency of D4, but not quite. That bass note does not sound and behave like a natural harmonic tone, though, because when I move one or two frets down or up on the same string, the bass note is moving, too, but it is not at 50% of the note I play anymore. It sounds like a broken Octaver or something. Doesn't sound right at all.

 

I am on firmware 2.92 and I can not say whether this effect was there before I upgraded. I recently switched to new headphones, and it might well be that I do now hear things better across the frequency range than with my old headphones.

Talked to a friend who had experienced the same thing w/ this model in the 2.8 fw range - he said try tweaking down the Hum parameter; on his end it was actually the modeling of line hum that was causing this odd harmonic to show up.

[twsammons]

I have upgraded to 2.92.  Everything is great, EXCEPT when I switch from one tone to another the volume does some crazy things...Sometimes the volume is gone and I have to tap the volume foot pedal for it to come back to the volume level I have it set at.  This is a disaster when playing live switching from tone to tone quickly and all of the sudden it is muted until I tap the pedal.  Am I alone here?  I read through the comments and found nothing of the sort.  Sorry if I missed it.  Need to fix this fast!

This is a Helix floor unit

[phil_m]

5 hours ago, twsammons said:

I have upgraded to 2.92.  Everything is great, EXCEPT when I switch from one tone to another the volume does some crazy things...Sometimes the volume is gone and I have to tap the volume foot pedal for it to come back to the volume level I have it set at.  This is a disaster when playing live switching from tone to tone quickly and all of the sudden it is muted until I tap the pedal.  Am I alone here?  I read through the comments and found nothing of the sort.  Sorry if I missed it.  Need to fix this fast!

This is a Helix floor unit

 

Did you do a restore from backup after doing the update? The update changes the global settings, and this particular issue sounds like it's related to the setting in Global Settings>EXP Pedals>EXP# Position. If it's set to Per Preset or Per Snapshot, the Helix will ignore the position of the pedal until you touch it. So it may be that you accidentally saved those presets with the volume pedal at zero.

[xpios]

Having a slightly different issue with the tuner. 

 

Im on 2.92 and noticing the sound changes after going in and out of the tuner.

 

It may be easier to hear this through a real amp/cabinet, than using monitors because the real amp/cab is much more present and full sounding, but I will try it on my monitors in a bit.

Here's the issue. When I first turn on the unit and play on that preset, I hear the expected sound of my guitar and the preset. Then I press and hold to bring up the tuner. Whether I use the tuner or not, when I press the tuner stomp switch again to return to normal play mode, the tone of the preset/guitar is noticeably attenuated in upper and lower frequencies. The odd thing is, if I then immediately press and hold to go back into tuner mode then press the switch to return back to normal playing mode, the sound is back to normal. If I do it again, the sound is attenuated again. I'm not sure if it's attenuated or if the volume is dropping ever so slightly which causes the change in acoustics and then returning back to normal when I go into tuner and back out again. 

It doesn't work the same way on each preset either. On some presets it immediately attenuates when I go into tuner and back, and on others it does not immediately do it, but does it the second time I go into the tuner and back and so forth. 

It's really odd.

[jeremystern]

2.92 Update changes global settings for snapshots from Discard to Recall

 

I believe there is an update issue that should be communicated to Helix users: I had my snapshots global settings set to Discard but when I updated to 2.92, the settings changed to Recall. This made an absolute mess for me as I kept inadvertently saving things to my snapshots that I didn't intend to. 

 

[silverhead]

55 minutes ago, jeremystern said:

2.92 Update changes global settings for snapshots from Discard to Recall

 

I believe there is an update issue that should be communicated to Helix users: I had my snapshots global settings set to Discard but when I updated to 2.92, the settings changed to Recall. This made an absolute mess for me as I kept inadvertently saving things to my snapshots that I didn't intend to. 

 

•  

Yes, updating the firmware restores the Global Settings to their factory defaults. That’s why the installation instructions require you to create a system backup before updating the firmware, and also instruct you (In red font so that you’ll note it’s importance) to restore the backup after updating. Restoring the backup resets the global settings to what they were before updating. Following firmware update instructions is important.

[jeremystern]

9 minutes ago, silverhead said:

Yes, updating the firmware restores the Global Settings to their factory defaults. That’s why the installation instructions require you to create a system backup before updating the firmware, and also instruct you (In red font so that you’ll note it’s importance) to restore the backup after updating. Restoring the backup resets the global settings to what they were before updating. Following firmware update instructions is important.

Thanks and ouch...I'm always pretty meticulous when updating so I'm not sure how I missed that but I don't think I did. We'll see again when I update to 3.0 :) 

[silverhead]

Sorry - I didn’t mean to cause an ouch. I guess I’m just sensitive to the importance of following the update instructions because I see SO MANY post-update issues that are self-inflicted due to not following the instructions. 

[iamatypeofwalrus]

Dropping this here in lieu of a support ticket, but I noticed that the Helix 2.92 release notes that "In very rare cases, leaving the unit on for many hours can sometimes cause reverb models to cease outputting audio" was included as known issue.

 

For what it's worth, this has been a long standing issue for me as I tend to leave my Helix on for weeks at a time and it wasn't introduced in recent memory (2.7  and above). Maybe that will help the devs git bisect :-)

[HonestOpinion]

4 hours ago, iamatypeofwalrus said:

Dropping this here in lieu of a support ticket, but I noticed that the Helix 2.92 release notes that "In very rare cases, leaving the unit on for many hours can sometimes cause reverb models to cease outputting audio" was included as known issue.

 

For what it's worth, this has been a long standing issue for me as I tend to leave my Helix on for weeks at a time and it wasn't introduced in recent memory (2.7  and above). Maybe that will help the devs git bisect :-)

 

Since it's easier on the Helix, the environment, and your electric bill not to leave it on for that long the workaround seems pretty painless unless this happens within the span of a gig or recording session.

[shmaque]

Help me out here - I rarely use the Vintage Digital Delay, but in 2.92 I'm noticing that if you select 6, 8, or 16 bit depth (6 is especially gnarly due to the bit corruption), it will infinitely oscillate the noise floor after processing any sound (even if you immediately then ground the input or put a volume block at 0% immediately preceding the delay) with anything > 2% for a feedback setting on the delay. 10,11,12,14, and 24 bit do not do this. Flipping to another preset and back kills it until you play something else, as does moving blocks around in HX Edit.

 

Is this some quirk that's accurately being modeled or a bug? I've never encountered this before, and I swear I've used 16 bit before.

[HonestOpinion]

44 minutes ago, shmaque said:

Help me out here - I rarely use the Vintage Digital Delay, but in 2.92 I'm noticing that if you select 6, 8, or 16 bit depth (6 is especially gnarly due to the bit corruption), it will infinitely oscillate the noise floor after processing any sound (even if you immediately then ground the input or put a volume block at 0% immediately preceding the delay) with anything > 2% for a feedback setting on the delay. 10,11,12,14, and 24 bit do not do this. Flipping to another preset and back kills it until you play something else, as does moving blocks around in HX Edit.

 

Is this some quirk that's accurately being modeled or a bug? I've never encountered this before, and I swear I've used 16 bit before.

 

Does it still do this if you increase the Headroom parameter to max?

[shmaque]

30 minutes ago, HonestOpinion said:

 

Does it still do this if you increase the Headroom parameter to max?

Yes. Interestingly, increasing headroom to max just seems to increase the volume at which the oscillation happens. 

Even more interestingly - I just tried to recreate it in Helix Native and can only replicate the issue if I select 6 bit. The other bit depths all behave properly, while 6 hangs out with a steady ~-50 to -48dB (depending on the headroom setting) circuit noise repeat forever.

<EDIT> I take that back - I switched to a slightly noisier stock setting for sanity check (01B Essex A30) and added the vintage digital right at the front of the chain. 6,8, and 16 bit all exhibit this behavior even in Native.

[davej46]

On 6/13/2020 at 10:54 AM, twsammons said:

I have upgraded to 2.92.  Everything is great, EXCEPT when I switch from one tone to another the volume does some crazy things...Sometimes the volume is gone and I have to tap the volume foot pedal for it to come back to the volume level I have it set at.  This is a disaster when playing live switching from tone to tone quickly and all of the sudden it is muted until I tap the pedal.  Am I alone here?  I read through the comments and found nothing of the sort.  Sorry if I missed it.  Need to fix this fast!

This is a Helix floor unit

I just receive my new Helix from Sweetwater and had a similar problem.  When switching presets, the output audio would cut out.  Input seems to be ok as I can see the icon on the screen flashing.  By output I am monitoring headphones and USB 1/2.  It happens if I am using the foot switches or scrolling using the Preset knob.  Have written to Sweetwater to see what they suggest for a remedy.  Have not registered w/Line 6.  Waiting so see what develops.  Shouldn't

be a heat problem.  I would say it was on less than an hour.  Maybe a 2.92 bug?  There are several Helix users on YouTube.  Haven't heard any of them complaining.

 

I have had several Line 6 products starting with the DuoVerb so I am a fan.  From my experience they seem to be pretty good with support.  We'll see.

DaveJ46

[chrisakinhan]

On 6/17/2020 at 6:15 PM, xpios said:

Having a slightly different issue with the tuner. 

 

Im on 2.92 and noticing the sound changes after going in and out of the tuner.

 

It may be easier to hear this through a real amp/cabinet, than using monitors because the real amp/cab is much more present and full sounding, but I will try it on my monitors in a bit.

Here's the issue. When I first turn on the unit and play on that preset, I hear the expected sound of my guitar and the preset. Then I press and hold to bring up the tuner. Whether I use the tuner or not, when I press the tuner stomp switch again to return to normal play mode, the tone of the preset/guitar is noticeably attenuated in upper and lower frequencies. The odd thing is, if I then immediately press and hold to go back into tuner mode then press the switch to return back to normal playing mode, the sound is back to normal. If I do it again, the sound is attenuated again. I'm not sure if it's attenuated or if the volume is dropping ever so slightly which causes the change in acoustics and then returning back to normal when I go into tuner and back out again. 

It doesn't work the same way on each preset either. On some presets it immediately attenuates when I go into tuner and back, and on others it does not immediately do it, but does it the second time I go into the tuner and back and so forth. 

It's really odd.

 

So, I tested this and found out there is a little over 1db drop in volume after engaging and disengaging the tuner. It goes back and forth. The volume drops after you engage and disengage, and then the volume comes back after you engage/disengage again. I recorded the wave form into my DAW to capture this. See image. You can see that not only does volume drop, but the distance between the first two peaks is reduced indicating perhaps some compression going on as well. This happens on all or most my presets. I generally use at least a PowerAmp (NO CABINET) Delay and some Reverb on each preset. If someone wants to try replicating this into their own DAW on 2.92.

[sd_kirk]

On 6/18/2020 at 4:51 PM, silverhead said:

Yes, updating the firmware restores the Global Settings to their factory defaults. That’s why the installation instructions require you to create a system backup before updating the firmware, and also instruct you (In red font so that you’ll note it’s importance) to restore the backup after updating. Restoring the backup resets the global settings to what they were before updating. Following firmware update instructions is important.

 

Interesting, I've never had to restore the system backup after updating firmware, my Helix Floor always remembers the global settings exactly as they were.  Is it automatically restored as part of the update, or are you supposed to do this manually?

[datacommando]

On 7/8/2020 at 11:08 AM, sd_kirk said:

 

Interesting, I've never had to restore the system backup after updating firmware, my Helix Floor always remembers the global settings exactly as they were.  Is it automatically restored as part of the update, or are you supposed to do this manually?

 
Mmm...

As “silverhead” noted: - “Following firmware update instructions is important.”, so I would guess you didn’t bother to read the important stuff, which explains you have to restore from a backup.
Line 6 must think that it is very important because on the download page the info is printed in red type.
EXAMPLE:

 

IMPORTANT! Carefully read and follow the update instructions below. If you don't—and then run to the forums asking why it's not working—the interwebs will make fun of you.

 

Updating Helix/HX Firmware to 2.92

Helix Floor, Helix Rack, Helix LT, HX Effects, HX Stomp

STEP 1—Updating HX Edit to 2.92 (assuming you haven't done this already)

1. Log onto line6.com, download, and install HX Edit 2.90:
   • macOS: https://line6.com/software/readeula.html?rid=9732
   • Windows 7/8/10: https://line6.com/software/readeula.html?rid=9731

 

STEP 2—Updating Helix/HX Firmware to 2.92

1. If you have Helix Rack/Control, turn off Helix Control. Also, shut down all Line 6 software or any programs that use audio, like DAWs, iTunes, Spotify, video games, etc.
2. Connect your Helix/HX device to a Mac or PC via USB (do not use any sort of USB hub, which may include the front USB ports on towers) and turn it on.
3. Launch the new version of HX Edit 2.92 you installed in Step 1 above. If you're not signed in, click "Check for Updates" in the lower right corner and sign in. If you're already signed in, a dialog panel appears, indicating an update is available.
4. Click "Update Now." A window appears, asking you to back up your Helix/HX hardware. Click OK, optionally rename the backup and/or choose a different destination folder, and then click "Create Backup." IMPORTANT! Note the location where you've saved the backup.
5. Continue following the prompts. Once updated, the window reads "Update Complete" and your Helix/HX hardware begins rebuilding its presets; wait for this to complete and click "Back to HX Edit."
6. From the File pull-down menu, click "Restore from backup..." A dialog appears. Click "Restore Backup" and then "Yes."
7. Once the restore has finished, turn your Helix/HX product off and then on again.
8. If you have Helix Control connected to Helix Rack, turn on Helix Control. Helix Rack reads "Helix Control must be updated to work properly." Press Knob 6 (OK).

  

[sd_kirk]

Yeah fair shout there datacommando!!  I think because the Helix said update complete and was working as expected then I inadvertently skipped that stage, but will definitely do that going forwards!!  Consider me told!!  :-)

 

I guess my question should then be, what is the purpose of restoring the backup?  Without doing this stage, everything works fine, the new models etc are all loaded, all my saved patches are there as they were etc, so why is this stage needed?  I don't use IR's (still learning all the capabilities etc with the inbuilt cabs before opening that minefield!), would that impact the need to run this stage?

[Julian16]

14 hours ago, datacommando said:

 
Mmm...

As “silverhead” noted: - “Following firmware update instructions is important.”, so I would guess you didn’t bother to read the important stuff, which explains you have to restore from a backup.
Line 6 must think that it is very important because on the download page the info is printed in red type.
EXAMPLE:

 

IMPORTANT! Carefully read and follow the update instructions below. If you don't—and then run to the forums asking why it's not working—the interwebs will make fun of you.

 

Updating Helix/HX Firmware to 2.92

Helix Floor, Helix Rack, Helix LT, HX Effects, HX Stomp

STEP 1—Updating HX Edit to 2.92 (assuming you haven't done this already)

1. Log onto line6.com, download, and install HX Edit 2.90:
   • macOS: https://line6.com/software/readeula.html?rid=9732
   • Windows 7/8/10: https://line6.com/software/readeula.html?rid=9731

 

STEP 2—Updating Helix/HX Firmware to 2.92

1. If you have Helix Rack/Control, turn off Helix Control. Also, shut down all Line 6 software or any programs that use audio, like DAWs, iTunes, Spotify, video games, etc.
2. Connect your Helix/HX device to a Mac or PC via USB (do not use any sort of USB hub, which may include the front USB ports on towers) and turn it on.
3. Launch the new version of HX Edit 2.92 you installed in Step 1 above. If you're not signed in, click "Check for Updates" in the lower right corner and sign in. If you're already signed in, a dialog panel appears, indicating an update is available.
4. Click "Update Now." A window appears, asking you to back up your Helix/HX hardware. Click OK, optionally rename the backup and/or choose a different destination folder, and then click "Create Backup." IMPORTANT! Note the location where you've saved the backup.
5. Continue following the prompts. Once updated, the window reads "Update Complete" and your Helix/HX hardware begins rebuilding its presets; wait for this to complete and click "Back to HX Edit."
6. From the File pull-down menu, click "Restore from backup..." A dialog appears. Click "Restore Backup" and then "Yes."
7. Once the restore has finished, turn your Helix/HX product off and then on again.
8. If you have Helix Control connected to Helix Rack, turn on Helix Control. Helix Rack reads "Helix Control must be updated to work properly." Press Knob 6 (OK).

  

thanks for the example, really useful!

[datacommando]

2 hours ago, sd_kirk said:

I guess my question should then be, what is the purpose of restoring the backup?

 

Hi, 

 

During the process of updating the firmware in your Helix lots of settings are restored to the factory defaults. One of the major ones is your "Global" settings. It may not matter if you haven't modified them, but many users do change them and consequently after an update run off to forums to decry Line 6 for having screwed up their hardware.

 

Think of it as a safety net.

 

Oh, yeah, all that "loud stuff printed in red" wasn't me, it was originally written by "Digital Igloo" (Eric Klein -Chief Product Design Architect at Yamaha Guitar Group, Inc.)

 And this has just made it to 2,000 replies in the Helix Bug Reports - yay!

;-)

 

 

[sd_kirk]

2 minutes ago, datacommando said:

 

Hi, 

 

During the process of updating the firmware in your Helix lots of settings are restored to the factory defaults. One of the major ones is your "Global" settings. It may not matter if you haven't modified them, but many users do change them and consequently after an update run off to forums to decry Line 6 for having screwed up their hardware.

 

Think of it as a safety net.

 

;-)

 

 

 

I think this is the bit that has confused me - if the global settings had been reset to factory defaults (which I was expecting to happen having read about the update before carrying it out), then I would have gone back through the instructions, spotted my mistake and reloaded the back up, but as all the global settings retained my adjusted settings I didn't double check.

 

Maybe it just depends what you're updating to / from or something, but needless to say I'll be more careful next time!  Better safe than sorry...