Helix Bug Reports

[Maksim19691990]

Hi everyone. Sometimes after turning on helix lt, the volume drops greatly. But everything is decided if you stick and pull out the cord of the guitar in.

[PeterHamm]

On 11/30/2022 at 12:41 PM, Maksim19691990 said:

Hi everyone. Sometimes after turning on helix lt, the volume drops greatly. But everything is decided if you stick and pull out the cord of the guitar in.

Check Globals:EXP Pedals and see if your position might be set to snapshot or preset. That could easily cause what you are experiencing.

 

[Maksim19691990]

And how can this affect?

[thedoctormo]

Most-recent HX Edit and Rack firmware as of today.

Was building new presets in Set List 3 from scratch using HX Edit on a Windows 10 PC.  Set Lists 1 and 2 had existing presets that were brought in from a previous firmware version.  I did not copy and paste anything to Set List 3.  Set List 3 was all new.

Periodically, HX Edit would disconnect.  Clicking the reconnect button would not work.  I had to unplug the USB cable and then HX Edit would connect again.

The most-recent time this happened, HX Edit gave an error dialog box.

"Failed to get preset names."
"Operation failed due to DSP overload. [code -8611]"
"OK"

From that point, I could not access the presets in Set List 3.

I restarted the computer and got the same error dialog in HX Edit.

I restarted the Helix Rack and got the same error dialog in HX Edit.

However, now when I try to open Set List 3 on the Helix Rack hardware, Set List 3 now appears to be a copy of Set List 1.

No matter what, I'm unable to access Set List 3 from HX Edit.

It appears I will have to reset the presets on the Rack and reload my presets. (Fortunately, I had exported the majority of them and only have to recreate two simple presets.)

Before I do any type of reset, is there anything Line6 would like me to do?  I can wait a day or two before I have to get back to building the presets again.

 

I can easily be reached at the email address attached to this account.

Thanks!

[datacommando]

On 11/30/2022 at 8:07 PM, Maksim19691990 said:

And how can this affect?

150 B · 4 downloads

Huh? What is this effect supposed to be? Your attached file is a .php generic nothing. Please advise.

 

[datacommando]

On 12/3/2022 at 11:19 PM, thedoctormo said:

Most-recent HX Edit and Rack firmware as of today.

Hi,

 

As of today the most recent HX Edit is v3.51, and the firmware still remains at v3.50. 
 

When you installed the latest firmware v3.50 firmware did you follow the release notes instructions to make a back up and reload your presets and global, settings? 
 

If you neglected to do this, then you may have issues because your presets may not have been updated to the latest Core system format, and/or your Global settings have not been installed, and gone back to the default settings.

 

Looking at the error code, my best guess would be a corrupted preset.

 

Hope this helps/makes sense.

 

[thedoctormo]

On 12/3/2022 at 5:55 PM, datacommando said:

Hi,

 

As of today the most recent HX Edit is v3.51, and the firmware still remains at v3.50. 
 

When you installed the latest firmware v3.50 firmware did you follow the release notes instructions to make a back up and reload your presets and global, settings? 
 

If you neglected to do this, then you may have issues because your presets may not have been updated to the latest Core system format, and/or your Global settings have not been installed, and gone back tonthe default settings.

 

Looking at the error code, my best guess would be a corrupted preset.

 

Yes, 3.51 and 3.50.

 

Usually after a firmware update, I do not restore a backup.  I make note of my global settings, export all presets to individual files, and update the firmware.  Then, I review and reset the global settings (and review any new settings) and import the presets.

 

However, in this instance, Set List 3 contained presets that were created from scratch in 3.50.  They were not imported from a previous version.

 

Set Lists 1/2 contain presets that were created with earlier firmware versions.  They imported without any issues.

 

Just one set list of about 15 presets is corrupt.  However, I can't even get to any of the presets in that set list to remove a corrupt preset.

[HonestOpinion]

On 12/4/2022 at 6:08 PM, thedoctormo said:

Yes, 3.51 and 3.50.

 

Usually after a firmware update, I do not restore a backup.  I make note of my global settings, export all presets to individual files, and update the firmware.  Then, I review and reset the global settings (and review any new settings) and import the presets.

 

However, in this instance, Set List 3 contained presets that were created from scratch in 3.50.  They were not imported from a previous version.

 

Set Lists 1/2 contain presets that were created with earlier firmware versions.  They imported without any issues.

 

Just one set list of about 15 presets is corrupt.  However, I can't even get to any of the presets in that set list to remove a corrupt preset.

 

When you say "reset the global settings", do you mean you manually set them from "global setting notes", or you do you execute a factory reset? If you are not doing a factory reset after firmware upgrades - bad plan and it could easily be the cause of your issue. The factory reset needs to be part of your upgrade process.

[Elephantstomp]

Hello,

I have the following malfunction on HX-Stomp on "specific" presets (snapshot mode).

HX-Stomp: 3.5

HX-Edit: 3.51

But this occured since we were given command center.

 

"Specific" means having a preset change on fs2:

fs1: snapshot 1

fs2: preset xxx (switches to whichever preset)

fs3: snapshot 3

In command-center I set up snapshot changes to happen at press:

press: snapshot n

release: none

Despite those settings snapshot changes happen at release (not on press as intended).

 

When using presets with just snaphot changes (no preset change on fs2) then switching works fine (on press).

Something strange (with snaphot and preset-change presets): Sometimes it works as intended right after setting it up, but after a short while it is malfunctioning again).

 

I tried as well:

press/release (press: snapshot/ release: none)

press/release (press: snapshot/ release: snapshot)

press/hold (press: snapshot/ hold: none)

press/hold (press: snapshot/ hold: snapshot)

All with no succes, or just for a short time (same strange sporadic success).

But all in all no success.

 

Attached files:

R-FUZZ-S (snaphot changes on press doesn´t work, just on release)

R-s-S (snapshot changes on press work fine)

 

Could anyone check my attached presets and check if this can be reproduced?

Or better, fixed? 

If you need more information, please ask.

 

Thanks a lot!

 

 

 

R - FUZZ - S.hlx R - s - S.hlx

[datacommando]

On 12/4/2022 at 11:08 PM, thedoctormo said:

Usually after a firmware update, I do not restore a backup. 

Hi,

 

This is the probable cause of your issue. 
 

The Release Notes for the Firmware Update specifically states the factory reset, and restore from backup, are a required part of the update process.

 

The reset/restore are essential to ensure your presets are fully compatible with the new firmware. This is even more important with the v.3.50 firmware as there were significant changes to the Helix Core.

 

Hope this helps/makes sense.

[HonestOpinion]

On 12/5/2022 at 5:16 AM, datacommando said:

Hi,

 

This is the probable cause of your issue. 
 

The Release Notes for the Firmware Update specifically states the factory reset, and restore from backup, are a required part of the update process.

 

The reset/restore are essential to ensure your presets are fully compatible with the new firmware. This is even more important with the v.3.50 firmware as there were significant changes to the Helix Core.

 

Hope this helps/makes sense.

 

Good point regarding the restore. The setlist that is currently failing to load when attempting to import, may well succeed upon a restore. @thedoctormoshould have a backup, particularly if the upgrade was done from within HX Edit, as it is part of the editor's upgrade process. Another possibility per the recommendation to do the factory reset, is that it may allow the import of the setlist, unless it is corrupt.

 

@thedoctormoFollowing the release notes and just doing the backup, factory reset, and restore is the most trouble-free way to execute a firmware update. Winging it without a compelling reason has the potential to introduce complications. The factory/template setlists can always be unchecked during the restore to enable retention of the firmware version's new setlists/presets. Saving any presets in the current factory/template setlists the user wants to retain should be done before executing the factory preset. 

[datacommando]

On 12/5/2022 at 10:42 AM, HonestOpinion said:

Winging it without a compelling reason has the potential to introduce complications.

 

Hi,

 

I'm not entirely sure that there could be a compelling reason not to follow the instructions. The process of updating will reset the Globals to default and the reboot/rebuilding presets is there to ensure that the presets are brought into line with the current firmware. This must be more relevant when there has been serious changes to the Helix Core. 

 

I have always been a rebellious type of person, but anyone who decides to ignore large sections of the "How to Update" instructions and then has issues that they describe as "bugs"... well, there is no help for them. As you have pointed out, after the update is complete and everything seems to function as expected, then you can be selective about when gets reloaded to the hardware. It's not complex and for most users it is a relatively pain free process. Ignore the rules and it becomes yet another "update bricked my Helix" post.

[danilkanice]

Привет!

У меня сборка ВИндоус 10 Хоум, поставил разные версии HX Edit, она не запускается ни при каких условиях. Пробовал ставить совместимость с 7 и 8 Виндоус, не помогает. Антивируса и защитника на компьютере нет, подскажите как заставить запускаться HX Edit, пожалуйста

[rd2rk]

On 12/5/2022 at 2:50 AM, Elephantstomp said:

Hello,

I have the following malfunction on HX-Stomp on "specific" presets (snapshot mode).

HX-Stomp: 3.5

HX-Edit: 3.51

But this occured since we were given command center.

 

"Specific" means having a preset change on fs2:

fs1: snapshot 1

fs2: preset xxx (switches to whichever preset)

fs3: snapshot 3

In command-center I set up snapshot changes to happen at press:

press: snapshot n

release: none

Despite those settings snapshot changes happen at release (not on press as intended).

 

When using presets with just snaphot changes (no preset change on fs2) then switching works fine (on press).

Something strange (with snaphot and preset-change presets): Sometimes it works as intended right after setting it up, but after a short while it is malfunctioning again).

 

I tried as well:

press/release (press: snapshot/ release: none)

press/release (press: snapshot/ release: snapshot)

press/hold (press: snapshot/ hold: none)

press/hold (press: snapshot/ hold: snapshot)

All with no succes, or just for a short time (same strange sporadic success).

But all in all no success.

 

Attached files:

R-FUZZ-S (snaphot changes on press doesn´t work, just on release)

R-s-S (snapshot changes on press work fine)

 

Could anyone check my attached presets and check if this can be reproduced?

Or better, fixed? 

If you need more information, please ask.

 

Thanks a lot!

 

 

 

R - FUZZ - S.hlx 18.02 kB · 4 downloads R - s - S.hlx 18.43 kB · 0 downloads

 

I tested R-FUZZ. Fails as described. I'm going for corrupted preset on this one.

Load the attached preset Test SS Chng. This is a partial re-creation of the basic functions of R-FUZZ.

Note that the snapshots change on PRESS, as they also do on your R-s-S, so that can't be the problem.

I suggest that you try to re-create the preset from scratch. PITA, I know, but without spending my whole day troubleshooting every aspect of your somewhat complicated configuration, which works fine on your nearly identical R-s-S preset, I don't know what else to suggest.

 

 

Test SS Chng.hlx

[Elephantstomp]

rd2rk, thanks for joining the challenge!

 

I already re-created those presets with same results.

When using your Test SS Chng.hlx "linked in one direction" switching works fine.

BUT when you go back and forth between dedicated presets this malfunction comes up on your preset as well (at least on my system).

Could you please try the following:

In Test SS Chng.hlx: command-center, FS2: HX-Preset: 121 (or whatever you like)

Then create a new preset with just: command-center, FS1: HX-Preset: 120 (or wherer Test SS Chng.hlx is)

Now go back and forth between those presets and try if switching happens on press.

On my Stomp when I switch (within Test SS Chng.hlx) between snapshot 1 and 3, the switching happens on release when going from snapshot 3 to 1.

I got the feeling this malfunction just occures when presets are linked in both directions with command-centers HX-preset command.

You could as well try my attached files:

Test SS Chng on 120

Destination on 121

 

Thanks a lot!

 

Destination.hlx Test SS Chng.hlx

[rd2rk]

On 12/7/2022 at 2:48 AM, Elephantstomp said:

rd2rk, thanks for joining the challenge!

 

I already re-created those presets with same results.

When using your Test SS Chng.hlx "linked in one direction" switching works fine.

BUT when you go back and forth between dedicated presets this malfunction comes up on your preset as well (at least on my system).

Could you please try the following:

In Test SS Chng.hlx: command-center, FS2: HX-Preset: 121 (or whatever you like)

Then create a new preset with just: command-center, FS1: HX-Preset: 120 (or wherer Test SS Chng.hlx is)

Now go back and forth between those presets and try if switching happens on press.

On my Stomp when I switch (within Test SS Chng.hlx) between snapshot 1 and 3, the switching happens on release when going from snapshot 3 to 1.

I got the feeling this malfunction just occures when presets are linked in both directions with command-centers HX-preset command.

You could as well try my attached files:

Test SS Chng on 120

Destination on 121

 

Thanks a lot!

 

Destination.hlx 3.21 kB · 1 download Test SS Chng.hlx 6.14 kB · 1 download

 

When I tried your presets I noticed that after testing the SS switches in TEST SS the "modified" status indicator worked as expected. After switching to DESTINATION and back, TEST SS loaded as "modified". The changes should have been discarded between preset loads.

 

I deleted your presets from my HXS and created a new one, then copied it, changing only the Preset switch so they'd toggle back and forth. The problem went away and the behavior was consistent as in my original test.

 

IDK what's happening, but it seems like something in your HXS modified my original Preset.

Try the attached presets and if the bad behavior recurs check your Global Settings>Preferences - mine are set to SNAPSHOT EDITS = DISCARD and SNAPSHOT RESELECT = RELOAD. These settings should NOT have anything to do with the problem, but MAYBE that's where the "bug" is coming from?

 

The presets are using103 and 104, change as necessary.

EStomp1.hlx EStomp2.hlx

[Elephantstomp]

Hello rd2rk,

(wrote r2d2 first...)

 

Your presets worked without a flaw.

(You´re suggested global setting changes made no difference).

I used them as a base to recreate my presets.

But after recreating the switching was buggy again.

But this time I found out what it caused and guess this is definetely a bug.

So...

In my old buggy "main preset" there were those commands:

 

PRESET A

FS1: Snaphot 1

FS2: Preset 101 (fancy sound)

FS3: Snaphot 3

 

PRESET B (Used for fancy sound due to limited blocks in HX-Stomp)

FS1: Preset 100 (for easy return to PRESET A)

FS2: Preset 100 (for easy return to PRESET A)

FS3: Preset 100 (for easy return to PRESET A)

 

I used all three switches here to just step somewhere to go back.

But exactly this brought up the bug.

More precise:
In PRESET B should be just one "Preset 100 (for easy return to PRESET A)" and it has to be on the same FS in both presets (like it was in yours).

Or at least it must not be on a position where a Snaphot is in PRESET A.

Otherwise it is buggy. 

 

Puh, can you follow? A bit tricky to explain.

More strange:

It only worked with your presets.

When I reduced my PRESET B to one return button, it could´t be fixed.

On the other hand, when I put three return buttons in your PRESET B the bug came up as well.

An stays, even though you correct it later.

Strange things...

 

Anyways, I used your presets as a foundation and fixed returnall my buggy presets (one return!).

Now I can switch everything on press (not release).

That´s so satisfying and on point changes happen in all my presets finally.

 

Thank you so much for your support!!!

 

 

 

[OLL_Bass]

Hi

 

 

Hardware: Helix  stomp
Firmware/Editor: Firmware latest 3.50.0; HX Edit 3.51
OS: iOS 12.6.1 Mac mini
Global Settings: factory reset

Bug: after updating there is no processing of the signal. tuner works but no processing if you do not tune. Update was pretty fast not the mentioned 30 min. did a factory reset(press 2&3 and switch on stomp)
 

1. switch 3 is flashing red
2. if you hold for tuner, fine tuner comes up, signal is there, red light is on
3. deactivate via switch tuner no processing, red light flashing

[blitzerboy]

Following 3.5 update on HX Stomp, the top encoder became very sensitive, for example when scrolling between blocks on a patch it would jump multiple blocks sometime move a block my just touching it. I did the full process including factory reset and restore. I did a subsequent reboot and seems OK, but based on a stomp FB group I am on, a few others have had this issue. 

[GDan]

 

 

Glitch Delay seems to have changed its behaviour in 3.5

 

Hardware: Helix Floor, Helix Native
Firmware: Firmware latest 3.50.0

Bug: Glitch Delay 100% pitch setting does not function correctly when interval is set to +12

 

In previous firmwares when glitch was set at 100% pitch and intervals set at +12 (and+12) 100% of effected slices would be repitched to +12, even as the sequence reordered itself. Now the sequence introduces unpitched (+0) slices .

 

This only seems to happen at +12 settings, as any other interval (e.g +11) and expected behaviour happens (100% of effected slices are at +11)

 

I've tried this on both Floor and Native. 

[pomor]

On 12/5/2022 at 9:41 AM, danilkanice said:

Привет!

У меня сборка ВИндоус 10 Хоум, поставил разные версии HX Edit, она не запускается ни при каких условиях. Пробовал ставить совместимость с 7 и 8 Виндоус, не помогает. Антивируса и защитника на компьютере нет, подскажите как заставить запускаться HX Edit, пожалуйста

Check this out:

https://line6.com/support/topic/49342-hx-edit-281-and-helix-native-starting-with-with-a-blank-screen-and-crash/page/3/

[noah2453980]

With Helix 3.50:

 

Quote

• Encoder ballistics have been drastically improved. For example, tonestack values can go from 0.0 to 10.0 with one turn

 

This has also unfortunately changed the way scrolling works in general. When scrolling with the Magic Mouse on macOS, scrolling is unnatural and too fast. Can this please be fixed?

 

Edit: scrolling is NOT fixed in 3.51 — it is still too fast. There didn't need to be any update to the scrolling in Native as it has no hardware. Please, can you revert to how it was pre-3.50.

 

Another bug:

 

Every time I insert a new instance of Helix Native (within Logic Pro), the "Current Hardware Compatibility Mode" is not set to my default that I have set. As I am using a computer, I have set the Default to "Off", yet when opening up Native on a new track, it keeps going back to "Helix Floor/LT/Rack" instead of "Off [Default]"

 

My setup:

• macOS 13.1 (22C65)
• Helix Native 3.51

 

Edit as I was looking for the Helix Native build-number: I just clicked "Check for Updates" within Helix Native and there was an update (3.51)... is there no way of being notified of updates? This bug was fixed within 20 days of 3.50 being released, and I've been using an outdated version since. And, why is there still the 3.15 Update pinned on the main board? Why not have the current update pinned at the top?

 

Thanks for your time.

 

[datacommando]

On 1/5/2023 at 3:49 AM, noah2453980 said:

Edit as I was looking for the Helix Native build-number: I just clicked "Check for Updates" within Helix Native and there was an update (3.51)... is there no way of being notified of updates? This bug was fixed within 20 days of 3.50 being released, and I've been using an outdated version since. And, why is there still the 3.15 Update pinned on the main board? Why not have the current update pinned at the top?

 

Thanks for your time.

Hi,

 

First up, in here, you are preaching to the converted - There are no Line staff here and only very occasionally do they visit these forums - See the “sticky comment” in the black banner stripe at the top of this page entitled “Welcome to the Line 6 forums”

 

If you think that having the 3.15 Update pinned is bad, then go across to the Helix Native forum where the top pinned post is for the Helix Native 1.50 Release Notes last updated by Digital Igloo in January 2018.

 

The place where Line 6 staff hang out and sometimes respond to posts is over on The Gear Page (Digital & Modeling Gear) or the Facebook Helix Family group.

 

As for notification of the v3.51 update to HX Edit and Helix Native, regular forum contributor @HonestOpinion posted this on December 2nd 2022.

 

I realise that it seems like Line 6 just don’t care about these forums, but they have been rather busy providing some pretty slick updates to the HX range of products.

 

Hope this helps/makes sense.

[serge83]

Hi
I updated my Line 6 Helix to firmware 3.51. No problems during the update process.
But now when I look at the presets, for example the 01B Essecx A30, it doesn't look like it should. There is no amp and dual caps pre-installed. There is only one Amp&Cab combination.
Does anyone else have this problem?

thanks for your help

[phil_m]

On 1/16/2023 at 2:41 AM, serge83 said:

Hi
I updated my Line 6 Helix to firmware 3.51. No problems during the update process.
But now when I look at the presets, for example the 01B Essecx A30, it doesn't look like it should. There is no amp and dual caps pre-installed. There is only one Amp&Cab combination.
Does anyone else have this problem?

thanks for your help

 

It looks like you have the old factory presets still. In order to get the new ones, you need to de-select the FACTORY1 setlist from the backup when doing the Restore from Backup part of the update process (this would be after you do the Factory Reset). That way the new presets in that setlist will remain while all the other presets in your other setlist will get overwritten with whatever was on your your unit prior to updating.

[serge83]

On 1/16/2023 at 7:13 PM, phil_m said:

 

It looks like you have the old factory presets still. In order to get the new ones, you need to de-select the FACTORY1 setlist from the backup when doing the Restore from Backup part of the update process (this would be after you do the Factory Reset). That way the new presets in that setlist will remain while all the other presets in your other setlist will get overwritten with whatever was on your your unit prior to updating.

 

Many thanks for your help. It solves my "Problem". Now it sounds the way I wanted it to and is a lot more fun to play the Factory Presets :-)

 

 

[dickybluesman]

hi there..

recently i updated my LT to firmware 3.50

then i controlling my guitar input pad via snapshot,the problem is sometimes the parameter is switching back to Global when i change snapshot.

does anyone here have same problem?

[rd2rk]

In each Snapshot you need to set the parameter to the desired position, then SAVE the Preset.

Lastly, SAVE the preset to the desired default Snapshot.

[dickybluesman]

On 1/19/2023 at 1:51 AM, rd2rk said:

In each Snapshot you need to set the parameter to the desired position, then SAVE the Preset.

Lastly, SAVE the preset to the desired default Snapshot.

I know, already save the preset to desired position, i only use either on or off, but after save the preset, some snapshot revert back to global

[rd2rk]

On 1/25/2023 at 7:42 AM, dickybluesman said:

I know, already save the preset to desired position, i only use either on or off, but after save the preset, some snapshot revert back to global

 

Attach a copy of the offending preset so we can have a look at it.

[jbriggs]

On 11/27/2022 at 9:47 PM, dickmannma said:

Hi there.

I upgraded to 3.5 and it seems I can no longer control the model of my Variax from the bypass control. As you can see in the screenshot below, I split my path A/B for electric or acoustic, assigned to footswitch 1. I also have a variax (preset) model assigned to footswitch 1.

 

The expected behavior is when footswitch one is disabled, the variax is set to spank-1 and the top route is selected (wah, dist, amp, cab). When it is enabled, it switches to the lower path (comp, gain, eq) and sets the variax model to acoustic-5. The model knob on the variax can override the set models, but they will always reset when pressing footswitch 1.

 

This was all functional before 3.5. Now the path switches, but the model never changes from what is set on the guitar knob. 

 

 

Is there a new setting or something I am missing that is preventing the helix from setting the model?

 

Thanks

Hey there!

 

In the Input block, do you have your Variax settings set to "Per Preset"? Let me know!

 

Thanks!

 

- Jim

[Klydelovell]

My HXFX unit doesn't get the bpm from midi 5pin correctly. 

 

Midi Bass CH is Omni, Midi Thru is on, RxMidi Clock is set to Midi, TX midi clock is set to Off, and I've tried with tempo on global and preset. It doesn't work when downstream from multiple devices nor when it is the only device after the clock nor when there's a midi filter filtering out all messages except start and clock.

 

In this first video the drum machine playing is sending clock to HXFX, which is set to read the tempo. Even accounting for starting the effect late, it doesn't stay consistently late.

 

 

In the second video, it's a toss up what bpm the hx's tempo button jumps to when receiving clock.

 

[Klydelovell]

On 5/2/2021 at 9:56 AM, Ka5par said:

Helix Native Tremolo FX Sync?

Have you noticed that the tremolo phase doesn't sync very well to the DAW tempo?
What I mead by that is every time you start the playback the tremolo phase doesn't fall in the same place - sometimes it's a musical length off - upbeat instead of downbeat, sometimes it seems just out of sync. The time interval is correct though, just starting at an arbitrary time.

I don't know if it's a bug, an unfortunate feature, is it just for me or for everybody?

Im using Reaper on Windows 10.

EDIT: I tried also automating the bypass of the tremolo, but this doesn't seem to have an effect on the phase of the tremolo.

It doesn't seem to sync to 5pin midi either.

[screwjack]

I'm on 3.5 and when I choose dual cabs I no longer see the graphic with the mic and speaker to tweak the position - I only see the old sliders.  Did I accidentally tweak a setting or view?  If so, how can I get those options back?

[rd2rk]

You must be selecting Dual Legacy. If not, you should try a Factory Reset to see if that fixes it.

[screwjack]

Did a factory reset - still have the same issue - no graphical cone/mic, just the mic/distance sliders.  

 

I'm choosing the Princess and the 1X10 Princess cab to be sure not to grab a legacy item.   Is there a way to reinstall the software?

 

Something else I noticed after the reset - on the Factory presets the cabs are missing - so for preset 1, the US Double Nrm, The chain is Wah/Vol/Dyn/Delay/Amp/<space>/Mod.

 

It's like the new cabs were disappeared.....

 

[PeterHamm]

On 2/28/2023 at 8:41 AM, screwjack said:

Did a factory reset - still have the same issue - no graphical cone/mic, just the mic/distance sliders.  

 

I'm choosing the Princess and the 1X10 Princess cab to be sure not to grab a legacy item.   Is there a way to reinstall the software?

 

Something else I noticed after the reset - on the Factory presets the cabs are missing - so for preset 1, the US Double Nrm, The chain is Wah/Vol/Dyn/Delay/Amp/<space>/Mod.

 

It's like the new cabs were disappeared.....

 

This isn't a bug report, btw, but a technical support issue. You need to be doubly and triply sure that both the firmware and the HX Edit are on the latest. What you describe is what happens then they are not.

[screwjack]

Many thanks Peter - upgraded to HX Edit 3.1 and problem solved.  

 

 

[datacommando]

On 2/28/2023 at 1:41 PM, screwjack said:

Did a factory reset - still have the same issue - no graphical cone/mic, just the mic/distance sliders.  

 

I'm choosing the Princess and the 1X10 Princess cab to be sure not to grab a legacy item.   Is there a way to reinstall the software?

 

Something else I noticed after the reset - on the Factory presets the cabs are missing - so for preset 1, the US Double Nrm, The chain is Wah/Vol/Dyn/Delay/Amp/<space>/Mod.

 

It's like the new cabs were disappeared.....

 

 

Hi,

 

It's not a bug!

 

There is a "sticky" thread on here entitled:
Seriously, if you don’t see the new amp and effects models after updating, it means you need to update HX Edit.

 

If you feel you need to re-install the firmware there is also this thread:

 

Hope this helps/makes sense.

[PeterHamm]

On 2/28/2023 at 9:55 AM, screwjack said:

Many thanks Peter - upgraded to HX Edit 3.1 and problem solved.  

 

 

If you don't mean 3.5.1, you should. The new cabs and features in 3.5's firmware are amazing.