HonestOpinion Posted June 3, 2021 Author Share Posted June 3, 2021 On 4/23/2021 at 10:00 PM, HonestOpinion said: Found a couple of bugs with the 'File' --> 'Extract Files From Backup' function in HX Edit. Was hoping some other users could confirm them and if so I will create a ticket. Hardware: Helix Floor Firmware/Editor: Firmware 3.10; HX Edit 3.10 OS: Windows 10 Bugs: 'Extract Files From Backup' I noticed two bugs in the 'File' --> 'Extract Files From Backup' function in HX Edit. At least on my Helix. Not sure if these bugs will show up on every HX device or even on every Helix as my setlists are almost six years old now and are full of presets that have been through almost every firmware upgrade. Anyway here are the bugs: One bug is that it does not seem to be working consistently if you just try to extract one setlist. When you do that you may just get an empty directory with a file named info.txt. Or, you may get a proper extraction but depending on which setlist you selected you may also get additional setlist extractions that you did not select. The extract seems to work properly however if you leave all the setlists selected for extract. The second bug is quite minor. For some reason some of the empty presets named (by default) 'New Preset' don't seem to follow the naming convention properly and just end up with the preset number. I suspect this could be related to if those new presets slots were previously used and then had a blank "New Preset" copied back to them, or perhaps the name of the preset before them breaks the naming convention. Just speculating though. Again, not a showstopper but a bug nonetheless. On 5/3/2021 at 3:11 PM, HonestOpinion said: Thanks to AgFX for bringing attention to an additional bug that renders this command unreliable until it is fixed. The preset files the 'Extract Files From Backup' utility extracts fail when you try to import them back into your device with the following message: "-8103 - Target is incompatible". Perhaps there is a manual edit that could be done to the extracted preset files in the meantime that could get them in the proper format for import but who wants to have to do that. I opened up a Line6 ticket with all three of the bugs discovered so far. Update: AgFx posted that he went ahead and figured out the manual edit required for the preset files produced by the extraction and was able to import them so they do provide some measure of usefulness but for most users this utility still needs to be fixed. Upon a quick inspection all three bugs as described above in the 'File' --> 'Extract Files From Backup' command in HX Edit appear to have been fixed in the HX Edit 3.11 update. Bravo Line6! A shout out to datacommando for reminding me to check this out in the new editor version. Thank you! Btw, a few days ago they responded to the ticket I had opened to let me know they were aware of the issue. I was not expecting a fix to make it into this version of the editor, fantastic! Of course not harboring any false illusions here and my bet is they were working on the fix well before I opened a ticket. Interested to see if it is working consistently for everyone else on the new 3.11 editor version. 1 Quote Link to comment Share on other sites More sharing options...
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