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Helix Bug Reports


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Normally, I wouldn't bore you with all the details of what I've done to figure out the issue, but I figure that you'll run into another poor sap like me twirling and swirling in frustration for days on end and you'll try to help them. I figure, the more you know, the easier it will be to help him/her. So here goes. 

 

I did a complete reset on the Helix, including global settings. When I went back into global settings and turned on the "midi clock send", the midiox screen was going crazy as it had when I had hit the snapshot button twice, but it was saying something like, "time" something.

 

I turned the clock send off (or to midi alone) and it stopped issuing data on the midiox screen.

 

I was running my helix midi send settings over midi/usb. My helix is connected to my computer via the usb port. Once I set the midi clock out to "midi" only, the midiox screen stopped generating data. So apparently, when using the midiox app, the midi clock send from the Helix needs to be turned off or make sure that it's not running on usb (or same type of port if using a 5 pin midi to usb cable), otherwise the midiox program will go nuts.

 

The good news; I'm now not getting any midi data sent (on midiox screen) when pressing snapshots twice, but both loopers start when I hit snapshots twice as it has been doing all along. So, I've learned how to use the midiox app sufficiently to see that the helix sends a command properly when I've made one and sends nothing on a double press of a blank snapshot pedal.

 

So, it looked like it was a Boss RC-5 and a Boss RC-500 issue. I did a factory reset on both loopers and the problem stopped, however when I set the looper up to accept a midi command from Helix, it started with the problem again of starting after 2 pushes of a snapshot pedal. I thought I had previously tried all combinations of settings on the loopers, but eventually came across a setting called "sync start" in them and turned it off. That solved the problem! I don't quite understand how that could have caused the problem when reading what the setting does in the Boss manuals, but nevertheless, it does. 

 

Thank you SO much for taking your time to help me.   

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On 11/8/2023 at 12:03 PM, hoppmyers1 said:

Normally, I wouldn't bore you with all the details of what I've done to figure out the issue, but I figure that you'll run into another poor sap like me twirling and swirling in frustration for days on end and you'll try to help them. I figure, the more you know, the easier it will be to help him/her. So here goes. 

 

I did a complete reset on the Helix, including global settings. When I went back into global settings and turned on the "midi clock send", the midiox screen was going crazy as it had when I had hit the snapshot button twice, but it was saying something like, "time" something.

 

I turned the clock send off (or to midi alone) and it stopped issuing data on the midiox screen.

 

I was running my helix midi send settings over midi/usb. My helix is connected to my computer via the usb port. Once I set the midi clock out to "midi" only, the midiox screen stopped generating data. So apparently, when using the midiox app, the midi clock send from the Helix needs to be turned off or make sure that it's not running on usb (or same type of port if using a 5 pin midi to usb cable), otherwise the midiox program will go nuts.

 

The good news; I'm now not getting any midi data sent (on midiox screen) when pressing snapshots twice, but both loopers start when I hit snapshots twice as it has been doing all along. So, I've learned how to use the midiox app sufficiently to see that the helix sends a command properly when I've made one and sends nothing on a double press of a blank snapshot pedal.

 

So, it looked like it was a Boss RC-5 and a Boss RC-500 issue. I did a factory reset on both loopers and the problem stopped, however when I set the looper up to accept a midi command from Helix, it started with the problem again of starting after 2 pushes of a snapshot pedal. I thought I had previously tried all combinations of settings on the loopers, but eventually came across a setting called "sync start" in them and turned it off. That solved the problem! I don't quite understand how that could have caused the problem when reading what the setting does in the Boss manuals, but nevertheless, it does. 

 

Thank you SO much for taking your time to help me.   

 

Thank YOU for reporting back with such a detailed description!

I wish more people would do that!

Still leaves the question of why it should happen if nothing is being sent from Helix, but it's fixed!

Rock On!

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On 10/30/2023 at 6:45 PM, davidbernfeld said:

So when I want latching, I get momentary, and when I want momentary I get a millisecond duration of momentary.

I can program my midi pedal to not send anything when released, then the Latching works, but I still get the same problem with momentary. Sending a custom CC works as a momentary switch if the value sent is 127 when pressed and 0 when released, but I would like the momentary/latching behaviour to be preset dependant, so changing the types of messages sent when pressing/releasing my custom midi pedal for every preset is not a solution

 

I think you're SOL on this problem. When you set an HXS FS to MOMENTARY, that only works with a FS attached to the HXS. Activating that HXS FS using MIDI the block reacts to the MIDI message, not the behavior programmed on the device for that FS. That's why when you set it to LATCHING vs MOMENTARY and use a MIDI FS set up as MOMENTARY (127 ON PRESS/0 ON RELEASE) it works.

 

FWIW - the better commercial MIDI controllers have multiple pages of alternate functions for each of the limited number of physical switches so they avoid a user having to make tough decisions like this. IDK if your Arduino board has that kind of capability.

 

You should probably remove this post from the BUG REPORTS thread since it's not a bug, it's just the way it works.

You might try posting a feature request on Ideascale, but this is probably not a common enough use case to garner many votes.

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  • 2 weeks later...

I have opened a Support ticket for this but thought it worthwhile to report here in case anyone else has hit the same issue or if anyone can suggest how I can fix it. Thanks.

 

SUPPORT TICKET Text:

 

I upgraded HX EDIT to 3.70 and then my Helix LT to 3.70 firmware using updated HX EDIT from my Windows 11 PC and following the documented instructions and did not have any issues

However, after restoring my saved pre-sets, when I use ANY patch I found that the sound has way too much high end/treble and doesn't sound like it used to.

I tried reloading from my backup and recycling the Helix LT and watched as it rebuilt all the patches however when I tried it out it still had way too much high end. I tried turning my guitar tone control down to about a quarter, and then reducing the treble settings on the Tube Screamer, and then the treble settings on the amp and it was still not enough, so I switched on GLOBAL EQ, and put in a high cut of 10K, and reduced the HIIGH 8K EQ by -4db. At that point it started to sound similar to what I had with 3.60.

Do you think a re-install of 3.70 may fix this? If so, how do I re-install as HX EDIT doesn't give me that option. Or should I roll back to 3.60 first and to see if that fixes it? In which case, how do I do that? You advice and help will be very much appreciated. Thanks.

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On 11/20/2023 at 3:35 PM, edstar1960 said:

I have opened a Support ticket for this but thought it worthwhile to report here in case anyone else has hit the same issue or if anyone can suggest how I can fix it. Thanks.

 

SUPPORT TICKET Text:

 

I upgraded HX EDIT to 3.70 and then my Helix LT to 3.70 firmware using updated HX EDIT from my Windows 11 PC and following the documented instructions and did not have any issues

However, after restoring my saved pre-sets, when I use ANY patch I found that the sound has way too much high end/treble and doesn't sound like it used to.

I tried reloading from my backup and recycling the Helix LT and watched as it rebuilt all the patches however when I tried it out it still had way too much high end. I tried turning my guitar tone control down to about a quarter, and then reducing the treble settings on the Tube Screamer, and then the treble settings on the amp and it was still not enough, so I switched on GLOBAL EQ, and put in a high cut of 10K, and reduced the HIIGH 8K EQ by -4db. At that point it started to sound similar to what I had with 3.60.

Do you think a re-install of 3.70 may fix this? If so, how do I re-install as HX EDIT doesn't give me that option. Or should I roll back to 3.60 first and to see if that fixes it? In which case, how do I do that? You advice and help will be very much appreciated. Thanks.

When you were done updating, did you do a full factory reset and then reload your global backup?

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On 11/20/2023 at 9:03 PM, PeterHamm said:

When you were done updating, did you do a full factory reset and then reload your global backup?

Yes I did.

 I then repeated that restore after I first hit the problem, taking the data from my 3.60 backup.

I could see my Helix LT rebuild the patches the first time I powered it on after the restore .

 

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On 11/20/2023 at 8:35 PM, edstar1960 said:

I have opened a Support ticket for this but thought it worthwhile to report here in case anyone else has hit the same issue or if anyone can suggest how I can fix it. Thanks.

 

SUPPORT TICKET Text:

 

I upgraded HX EDIT to 3.70 and then my Helix LT to 3.70 firmware using updated HX EDIT from my Windows 11 PC and following the documented instructions and did not have any issues

However, after restoring my saved pre-sets, when I use ANY patch I found that the sound has way too much high end/treble and doesn't sound like it used to.

I tried reloading from my backup and recycling the Helix LT and watched as it rebuilt all the patches however when I tried it out it still had way too much high end. I tried turning my guitar tone control down to about a quarter, and then reducing the treble settings on the Tube Screamer, and then the treble settings on the amp and it was still not enough, so I switched on GLOBAL EQ, and put in a high cut of 10K, and reduced the HIIGH 8K EQ by -4db. At that point it started to sound similar to what I had with 3.60.

Do you think a re-install of 3.70 may fix this? If so, how do I re-install as HX EDIT doesn't give me that option. Or should I roll back to 3.60 first and to see if that fixes it? In which case, how do I do that? You advice and help will be very much appreciated. Thanks.

 

UPDATE:

 

I downloaded the new Line 6 Central software and installed it.

I then downloaded just the firmware 3.70 install file for Helix LT.

Started up my Helix LT in UPDATE MODE - pressing down footswitches 6 and 12 as I powered it on.

Connected my HELIX LT to my PC.

Started up Line 6 Central

Chose Install from file and picked the downloaded Helix 3.70 install file.

Reinstalled it.

Performed the Factory Reset again - holding down footswitches 9 and 10 while powering on.

Started up HX EDIT and restored my own presets from my previous backup.

Restarted my Helix LT again and it rebuilt all the patches.

Tested it out - problem fixed!   :)

 

 

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With 3.7.0, if I am using my Helix LT as an audio interface, audio playback from the Mac gets garbled if and only if I select THIS patch. If I delete the amp, the sound is fixed. If I delete everything before the amp, the sound is fixed. 

This affects the digital audio-IN from the computer, not the monitor out from the Helix itself (i.e.: guitar/variax inputs run through the effects sound fine, but playback from the DAW is garbled.)

The Clear Room.hlx

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On 11/22/2023 at 9:34 PM, netabuse said:

With 3.7.0, if I am using my Helix LT as an audio interface, audio playback from the Mac gets garbled if and only if I select THIS patch. If I delete the amp, the sound is fixed. If I delete everything before the amp, the sound is fixed. 

This affects the digital audio-IN from the computer, not the monitor out from the Helix itself (i.e.: guitar/variax inputs run through the effects sound fine, but playback from the DAW is garbled.)

The Clear Room.hlx 30.34 kB · 1 download

Did you do a factory reset when you updated? And if so, have you saved the preset to another location and then back?

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Like @zipporaid, I'm experiencing similar issues with the Glitch Delay after updating from 3.6 to 3.7 (Stomp XL). After discovering that Glitch wasn't working properly in 3.7, I restored from backup (back to 3.6), then re-updated to 3.7. The problem with Glitch Delay has persisted. I'll stop using Glitch for now.

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On 11/24/2023 at 7:20 PM, zipporaid said:

anyone else noticed this?

 

Hi,

 

Yes, I just checked with my Helix floor and it does appear that the Glitch Delay is suffering from some sort of "glitch". Obviously, as the update is exactly the same, this also affects Helix Native.

The thing that is really strange about this is, I loaded up an old project that featured a "Glitch Delay" into Logic Pro which had both a fully processed stereo recording along with a dry mono version of the track. I set Helix Native to play back using the same preset that I had used in the Helix. Cross fading between the original and the re-amped Native track, they seemed identical, until I made any change to the Time or Delay Divisions, etc., within Native then the Glitch Delay would not function as expected and went screwy.

 

I then tested the same preset in Helix, which seemed to work fine until, once again, any change made to any of the parameters would push it off kilter and make it unusable.

 

I am going to raise a ticket with support regarding this and suggest that anyone else who encounters this should do the same. The more reports, should make for a quicker fix - the squeaky wheel, etc.

 

 

 

 

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On 11/25/2023 at 8:29 AM, datacommando said:

 

Hi,

 

Yes, I just checked with my Helix floor and it does appear that the Glitch Delay is suffering from some sort of "glitch". Obviously, as the update is exactly the same, this also affects Helix Native.

The thing that is really strange about this is, I loaded up an old project that featured a "Glitch Delay" into Logic Pro which had both a fully processed stereo recording along with a dry mono version of the track. I set Helix Native to play back using the same preset that I had used in the Helix. Cross fading between the original and the re-amped Native track, they seemed identical, until I made any change to the Time or Delay Divisions, etc., within Native then the Glitch Delay would not function as expected and went screwy.

 

I then tested the same preset in Helix, which seemed to work fine until, once again, any change made to any of the parameters would push it off kilter and make it unusable.

 

I am going to raise a ticket with support regarding this and suggest that anyone else who encounters this should do the same. The more reports, should make for a quicker fix - the squeaky wheel, etc.

 

 

 

 

Hello. I can confirm there is some sort of issue with the Glitch Delay in 3.70. Comparing it side by side to 3.60, it is very obvious. On 3.70 after changing the Time parameter to Note divisions it seems to essentially stop working completely. I have attached audio examples of what I'm hearing. Do they line up with what you're experiencing?

 

I have logged a bug for this. It will be addressed in a future firmware update.

 

Thank you for the report.

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On 11/27/2023 at 12:57 AM, jdomine said:

Hello. I can confirm there is some sort of issue with the Glitch Delay in 3.70. Comparing it side by side to 3.60, it is very obvious. On 3.70 after changing the Time parameter to Note divisions it seems to essentially stop working completely. I have attached audio examples of what I'm hearing. Do they line up with what you're experiencing?

 

I have logged a bug for this. It will be addressed in a future firmware update.

 

Thank you for the report.


Yes, that is a good example of what I was experiencing in both my floor unit and HX Native.

 

As mentioned in my earlier post, playing back a pre-recorded fully processed track alongside the original DI dry audio through the same preset in Native, they sounded correct, until any change was made to the Time or Delay divisions which then totally messed up the Glitch Delay.

 

Thanks for checking this out and passing it to the developers.

 

Regards

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Anyone have a problem with the joystick button not working? I can scroll left/right and up/down but pressing down on it does nothing. I tested with trying to add a effect into a block as well as saving a name text, I click down but it doesn't jump to cap, lowercase, number...

 

I was going to try reverting firmware to 3.6 but wanted to see if there was a quick fix 

 

Any ideas?

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On 11/28/2023 at 10:33 AM, davidc2478 said:

Anyone have a problem with the joystick button not working? I can scroll left/right and up/down but pressing down on it does nothing. I tested with trying to add a effect into a block as well as saving a name text, I click down but it doesn't jump to cap, lowercase, number...

 

I was going to try reverting firmware to 3.6 but wanted to see if there was a quick fix 

 

Any ideas?

I did hear something like this, although it all works for me.

Tell me, did you do a full factory reset before reloading your global backup?

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On 11/28/2023 at 11:34 AM, davidc2478 said:

I did, unfortunately a firmware revert didn't work. I don't understand. My helix is only like 6 months old  :(

I would try this first. do a good solid backup... DOWNgrade to an old version, then check and see if it works, then Upgrade again if it does.

If it doesn't work when you downgrade, could be a hardware problem.

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On 12/1/2023 at 3:57 PM, LJT5885 said:

Seeking help! My line6 edit cannot log in to my account and cannot connect to the network. What should I do


Hi,

 

When asking for assistance from other users, it’s a big help to know what computer and operating system you’re using, also what version of HX Edit and Firmware along with your hardware device type.

 

As you managed to post your “help” request, it would seem that you are able to login here without issue.

 

When weird stuff starts to happen you really need to start from basics. Download the latest and re-install the latest version of HX Edit and try again.


It’s generally not a bug if it only happens to one person.

 

Hope this helps/makes sense.

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I confirm Glitch Delay is broken and that's fu**ing annoying. Seems like feedback is either 100% or 0%, so the block is pretty much unusable. When random stuff, unrelated to the firmware, get broken ...it does lollipop me off as you never know if other blocks have been messed up as well, so it makes me nervous with all my own presets stability and consistency. Rolling back (AGAIN). 

 

 

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On 12/2/2023 at 8:27 PM, PierM said:

I confirm Glitch Delay is broken and that's fu**ing annoying. Seems like feedback is either 100% or 0%, so the block is pretty much unusable. When random stuff, unrelated to the firmware, get broken ...it does lollipop me off as you never know if other blocks have been messed up as well, so it makes me nervous with all my own presets stability and consistency. Rolling back (AGAIN).

 


Hi,

 

I had a confirmation of this being a “bug”, earlier in this thread, then later in an email from Support. Also, over on TGP, Digital_Igloo responded to another person asking about this issue. His reply was:- “Yes, there’s a bug. Will be fixed in 3.71. No time frame, but it should be soon.”

 

The Glitch Delay is not something that I use everyday, but it is incredibly irritating to discover that it now malfunctions for no apparent reason. I will just avoid using it until the fix, as it is too much hassle for me to roll back for something I don’t rely on.

 

Hope for a quick fix.

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On 12/2/2023 at 10:30 PM, datacommando said:


Hi,

 

I had a confirmation of this being a “bug”, earlier in this thread, then later in an email from Support. Also, over on TGP, Digital_Igloo responded to another person asking about this issue. His reply was:- “Yes, there’s a bug. Will be fixed in 3.71. No time frame, but it should be soon.”

 

The Glitch Delay is not something that I use everyday, but it is incredibly irritating to discover that it now malfunctions for no apparent reason. I will just avoid using it until the fix, as it is too much hassle for me to roll back for something I don’t rely on.

 

Hope for a quick fix.

 

I use it quite a lot, but in a very very subtle way, as it's less boring than a standard delay and if properly setup it can be a lovely sparkly ambient filler. I programmed sort of clone for the Zoia, but still rolled back my HX stomp for now. I did the mistake to jump into this firmware because I was interested in the new clean amp they added...

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On 11/23/2023 at 12:56 PM, PeterHamm said:

Did you do a factory reset when you updated? And if so, have you saved the preset to another location and then back?

I did do a factory reset. Also I have exported this preset and imported it into another location, and it still affects the computer audio, which fizzes or digitally clips. I've also tried turning it off and back on again. (both computer and helix). It seems to only affect this preset. This preset is actually a copy of several other presets, where the only difference is the amp+cab. None of those have issues either. 

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On 12/3/2023 at 12:01 AM, netabuse said:

I did do a factory reset. Also I have exported this preset and imported it into another location, and it still affects the computer audio, which fizzes or digitally clips. I've also tried turning it off and back on again. (both computer and helix). It seems to only affect this preset. This preset is actually a copy of several other presets, where the only difference is the amp+cab. None of those have issues either. 

 

If it only affects THAT preset, it's not a Helix problem. If it's a copy of another preset with a different amp/cab, you can try deleting the amp/cab, saving, then adding the amp cab back in. If it's still bad, delete the preset, and recreate it from the preset it's a copy of.

 

Sometimes presets get corrupted because... 

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On 12/2/2023 at 9:30 PM, datacommando said:


Hi,

 

I had a confirmation of this being a “bug”, earlier in this thread, then later in an email from Support. Also, over on TGP, Digital_Igloo responded to another person asking about this issue. His reply was:- “Yes, there’s a bug. Will be fixed in 3.71. No time frame, but it should be soon.”

 

The Glitch Delay is not something that I use everyday, but it is incredibly irritating to discover that it now malfunctions for no apparent reason. I will just avoid using it until the fix, as it is too much hassle for me to roll back for something I don’t rely on.

 

Hope for a quick fix.

Hi!

I too am having problems with the Glitch Delay. Couldn't quite explained it and just tought to come here check if there's any report.

As always you guys are on top of things!

Nice thing they acknowlodged the bug so fast. Yay L6!!

Let's hope they fix it soon.

Cheers!

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I think the Variax model parameter is broken. With previous firmware, it was possible to change the Variax model with the Variax hardware and then I could see its name and save it in the  'Variax-Model' parameter of the Helix preset. With firmware 3.70, my Helix Floor doesn't recognize the Variax model any more when it is changed manually on the Variax with the model knob and the 5-way switch.

And when I recall a factory preset which is set to 'don't force model', the sound doesn't change at all when I select another model on the Variax. Maybe it is set to the magnetic PUs then.

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On 12/9/2023 at 10:49 AM, p8guitar said:

I think the Variax model parameter is broken. With previous firmware, it was possible to change the Variax model with the Variax hardware and then I could see its name and save it in the  'Variax-Model' parameter of the Helix preset. With firmware 3.70, my Helix Floor doesn't recognize the Variax model any more when it is changed manually on the Variax with the model knob and the 5-way switch.

And when I recall a factory preset which is set to 'don't force model', the sound doesn't change at all when I select another model on the Variax. Maybe it is set to the magnetic PUs then.

Mine is working fine on v3.70 (Helix Rack and JTV-59). Make sure you are running v3.70 for both your Helix device and HX Edit.

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On 12/12/2023 at 6:32 PM, Joepeggio said:

3.70 new amp models Carillon, Voltage and a little bit on the Oblivion.  When boost in engaged, just a small amount (0.1) it seems to cut bass and boost high mids.  Is it turning on an internal 808 or something?  The other new amps with the boost function just seem to increase the crunch without affecting EQ. 

 

This is in Native.  I have not tested on Floor or Stomp.

 

I have Native, Floor, HXS and Catalyst100.

 

Each amp's BOOST is different, specific to that amp.

 

Clarity adds a tube stage.

Aristocrat adds a Kinky Boost (Xotic EP Boost).

Carillion adds a "Deranged Master" Treble Booster (Dallas Rangemaster).

Voltage adds a tube stage.

Kinetic adds "gain and eq mods".

Oblivion adds a Stupor OD (SD1).

 

Obviously, these will all affect the amps differently.

 

I have tested, and all work as they should (compared to the actual Catalyst) in all of the platforms, including Native.

 

Just a suggestion - A "bug" is something that can be verified to occur for all users. You shouldn't post a "bug" in this thread until you've verified the problem in the regular thread which, in this case would have been the Helix Native thread. To avoid confusion, please remove this post as it is NOT a bug.

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My USB connection keeps dropping. I've tried it on 2 separate computers with multiple USB cables. It's clearly the Helix. I'm on the latest firmware (3.70). 

 

I'm lucky to get 5 minutes of playing and it just disconnects and says "connection interrupted" or "no device connected" at the bottom of helix edit.

 

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On 12/19/2023 at 1:23 PM, cyberninja69 said:

My USB connection keeps dropping. I've tried it on 2 separate computers with multiple USB cables. It's clearly the Helix. I'm on the latest firmware (3.70). 

 

I'm lucky to get 5 minutes of playing and it just disconnects and says "connection interrupted" or "no device connected" at the bottom of helix edit.

 

not really a "bug" tho. It's possible that your Helix has a problem, but this isn't a known bug at this point.

It's working perfectly for a bunch of us.

Are you running other programs at the same time? What kind of computer? Using a hub? Using the front ports on a PC Tower? Have any SD cards inserted? Have HX Edit and Updater open at the same time?

 

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On 12/19/2023 at 2:00 PM, PeterHamm said:

not really a "bug" tho. It's possible that your Helix has a problem, but this isn't a known bug at this point.

It's working perfectly for a bunch of us.

Are you running other programs at the same time? What kind of computer? Using a hub? Using the front ports on a PC Tower? Have any SD cards inserted? Have HX Edit and Updater open at the same time?

 

 

Thanks for the reply :) Not running other programs, testing on 2 separate laptops, not using a hub, no SD cards inserted, HX Edit is the only program open. 

 

I did some searching to find similar issues, and one user said that when he removed the HX Stomp driver everything started working for him (stable for days apparently). I just did that and so far, it's staying connected (fingers crossed - it's only been about 15 minutes, but that's a lot longer than before, at least).

 

So, if it's not a bug that's cool, but if it's caused by having other drivers installed like the Stomp, then hopefully Line 6 will take note as it could be an issue with the drivers conflicting.

 

I'll come back and update this if it disconnects again, but it seems promising so far. 

 

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  • 2 weeks later...

Hi folks,

 

I just updated to the new Helix patch 3.70 for my Helix LT.

 

And now it isn't letting me install ANY new tones/presets from Custom tone. The message I get is "HX Edit is unable to import this preset because it contains unrecognized models", yet they are all compatible with the LT

 

Curiously it is letting me add tones that have already been added to the library e.g. adding an existing preset to a new preset slot.

 

Any ideas? Have done the basics. Restarted the device and HX Edit etc.

 

Thanks in advance.

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Hi question about the Hx one, (I have updated firmware, and reset), some patches load with the effect active and even though I save them with the effect off, when I reload the patch the effect is active again, is this a bug?Also is there a setting to make the foot switch momentary like there is on the other units?

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